Complaints

This profile includes complaints for Entergy Mississippi, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Entergy Mississippi, Inc.

  308 E Pearl St Jackson, MS 39201-3419

  
• 

  Entergy Mississippi, Inc.

  PO Box 1640 Jackson, MS 39215-1640

  
• 

  Entergy Mississippi, Inc.

  6540 Watkins Dr Jackson, MS 39213-8208

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/08/2025 Entergy was at my house repairing a down power line . In the process they backed a bucket truck in my yard to get to downed line . They left 3 foot deep ruts in my yard and I want Entergy to fix these ruts . I've been living here since 2008 and they've tore up my yard 4 other times that I've had to fix . I know Entergy has an 15' easement on each side of wire but they don't have an easement to tare up my yard to get to 15' easement .Thanks ***** *****

  

  Business Response

  Date: 07/11/2025

  Mr. ***** will be contacted within three to four business days regarding the ruts 

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not sure why but Entergy has me in the hole 700 plus dollars. Not to mention they BILLED me twice in march DUE TO THEY CUSTOMER SERVICE REPs. I called to put the money towards my arrangement I had they put it towards the past due bill still leaving me with past due money. Now I can’t even get an extension when I can barely afford this light bill as it is entirely too high. They reached out to me the last complaint and still wasn’t resolved. I called in today to speak with a supervisor the agent wouldn’t transfer me. Considering I don’t have much time to wait for someone to call me back due to the high call volume. I’m crying out for help something has got to be done about this. There’s no way I can just keep going on like this isn’t inconveniencing me. I don’t have a job right now work is hard to find around Natchez.

  

  Business Response

  Date: 07/15/2025

  The payment arrangement is designed to address both an arrears balance and the regular monthly invoice.  The consumer has the option to pay the outstanding balance in full at any time, with no penalties, as long as there is no remaining past due amount.  For assistance with bill payment, see the list of agencies on our website.

   

   

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not sure what the problem is. Our electricity goes out at least once monthly for almost a day. Today (6/14/25 at 4:34 pm) it went out and we were just informed that restoration time is 6/16/25 at noon. Theres no description of problem and no explanation as to why it will take so long to restore power. This is 2nd time in less than a month. Its happened before & continues to happen with no explanation as to why its happening & the length of time it takes to restore power. Neither is there ever any credit for time without power or any notifications on spoiled foods. Today (6/14/25) there was not a bad storm but lights went out & no knowledge of what problem is. When problem/cause of outage is restored, theres never any explanation of cause &/or length of time it took to repair. Then within the next month, it happens again & we dont know ever know why..

  

  Business Response

  Date: 06/16/2025

  Customers in this area was impacted by a recent storm.  Projected restoration times have been given based on damage assessments.  Customers can check with their insurance policy regarding  reimbursement caused by natural disasters.   

  Customer Answer

  Date: 06/18/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23470644

  I am rejecting this response because: There response is unacceptable.  The outage is frequent and we are given no explanation as to why it keeps happening.  The problem needs to be investigated and solved on Entergy's part.  Power is not always interrupted when an impending storm comes.  It is not just rain storms or thunderstorms that are the cause of the problem.  Why are credits for the power interruption being placed on our bills?

  Regards,

  ****** *******-*******

  

  Business Response

  Date: 06/18/2025

  No record of an official complaint from this customer regarding frequent outages. When there is not an active storm, customer can call ************** and request to be contacted about outages in their area.  Also, when power is disrupted, customers are not being charged for consumption, therefore, credit is not warranted.  

• Initial Complaint

  Date:05/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our electricity went out at 9:30, no storm or anything. Reported outage. Called at 2am to be told they have no information and would be 48 hrs before electricity returns. I explained that I have an elderly man thats very sick living here and they were very rude to me. I asked for credit for 2 days of no electricity and they refuse. Said no credits for anything. The service is terrible, unreliable, and customer service has no information. They do not care about customers, you are just a number and there is nowhere else to go for electricity because they have a monopoly on only service. Terrible service!!!

  Customer Answer

  Date: 05/26/2025

  I have spoken with entergy 5 times with no information given on outage. I cant even get them to check to see if anyone is working on it. I have an elderly man with Alzheimers stuck in lift ******************* has been out over 10 hours. They do not even care that I will have to call fire **** to help get him up if electricity not back on. He is not in a condition to sit in a hot house with no air. I am concerned for his safety and they could care less.

  

  Business Response

  Date: 05/28/2025

  With continuing progress, we have restored power for multiple customers as a result of thunderstorms with heavy rains, high winds, and lightening.  Customer confirms ********************** restored at location. 

• Initial Complaint

  Date:05/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have lived in ******* for nearly 10 years. We have never complained about Entergys service before, but the frequency and length of outages have surpassed what is reasonable. We probably average ***** outages per year. These occurrences have increased fairly dramatically over the past 2-3 years. In the past week, weve had 2 outages, one was a bit over 6 hours & so far we have been without power for about 4 hours today.I work remotely and depend on having reliable electricity so that I can conduct business. We just bought a second generator because weve worn the first one out! There is never a credit to our bill for the services not rendered, the costs of generators and fuel, the loss of work time that can be billed, or time wasted when the power goes out before a project has been saved. Its just stupid that this is a problem in 2025. If the wind blows the slightest amount, our power is going to go out and theres nothing we can do about it.

  

  Business Response

  Date: 06/02/2025

  The outage history at the location has been reviewed by the Network.  In the last few months, the outages have been due to vegetation.  We have referred this to our vegetation department, and they will be doing an inspection and spot trim in the area. The Network Supervisor has called both ******* and ****** ****** and left voicemails informing them that well be trimming soon.
  
  Entergy Customer Support

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A storm came thru on Sunday night and a lot of power was knocked out. The breaker box on my house exploded and melted. Entergy came out to check it and said it was equipment on their end that caused a surge to come thru and blow the box. I had an electrician come out and he charger 1800$ to fix the box. Entergy came out and fixed the underground wires now I have been waiting on entergy to come out the meter in the box so power can be turned back on. Today is 5/23/25, we were told they would be out on 5/22/25. Then when I called on 5/23 they said it would be 5/27 before they came out due to the holiday. I find that unacceptable especially when it was their equipment that cause the problem I had to pay for and now I have to wait 5 days past the date they originally said they would be out. When talking to customer service they are no help.

  

  Business Response

  Date: 05/23/2025

  The reconnection was completed on today, 5/23/2025. Your account does not reflect a damage claim being submitted on your behalf. To make sure our records are accurate please contact Entergy's call center to submit a damage claim so this matter can be investigated by the appropriate department. Please also provide the details of the individuals you have previously spoken to concerning this matter if you have them. We do apologize for any inconvenience.  

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning my name is ***** ******** entergy account ******************************** ripping people off by charging people what they think your utility bill suppose to be instead of what you used. Entergy call it a Guesstimate bill. Before I move to Jackson ** in this home entergy was charging me between ***** dollars a for utility BUT THIS THE CATCH THE HOME DID NOT HAVE UTILITY METER WAS GOING Thats the 1 first thing. The second problem when my home was being work on my utility bill went up to $150 dollars i call entergy that day on a recorded conversation entergy told me thats a guesstimate bill and they asked me your home using only under $60 dollars utility I told them that this home is being work on a I pull the a electrical permit you can see in your system i did and only 2 plugs in this home work at time So entergy told me it a guesstimate I said really. Now the third problem I had the lights Levelize Billing again a recorded conversation it set at $80 dollars at 3 months entergy went up charging $40 more so now the bill is $120 Wow. I call entergy and cancel the Levelize Billing the guy at entergy told me whats going on said wow they are over charging you entergy charging you $80plus $40 and charging the amount you used $200 some dollars. I call entergy on 4/23/25 because my now ****** the guy a entergy told me my lights used fuel really thats crazy and once again my home is all electric and he told me my Bill supposed $80 dollars and i ask to speak to a Manager or Supervisor he said somebody call you back in 24 Hours NOBODY CALL BACK its now 4/26/25. Right now im looking for attorney to start a class action lawsuit Please Help Me thank you

  

  Business Response

  Date: 05/08/2025

  Customer contacted regarding concerns and account discussed thoroughly.  Applicable arrangements set at request.  

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issues are with the customer service representatives giving out mis information. I applied ***************************************************************************** all this extra money. They first of all bill me on 3/12/2025 AND ALSO 3/17/2025. Right! 2 bills in 1 month. I called and spoke with many different customers service agents as well as supervisors and managers. The last representative I spoke with helped me with the right now part but Im still not comfortable with the making an arrangement for $779! Something has got to be done theres not way I should be having to suffer consequences because of their hiccups and misinformation and lack of knowledge of their profession.

  

  Business Response

  Date: 04/01/2025

  Enrolled customer for home audit.
  Renegotiated payment arrangement
  Discussed potential causes of increased usage which can result in high electric bills.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024 I had Entergy convert my home from overhead to underground power. As part of this conversion I was required to pay for the removal and disposal of the wire and a pole between my home and the transformer. As of today 2/26/25 there is still the pole and a piece of wire that I paid to have removed in my yard, and the piece of wire that they did take down is laying in my yard next to where it was taken down. I have called to have this pole removed again and it has still not happened. I was also never sent a **** describing the work performed because Entergy charged it to an inactive account that is from my previous home. When I was finally charged for the work all my **** says is that the cost was transferred from account# ********* to account# *********. I have called **************************** to request a **** with description of work and was transferred through several different departments, and finally told I would need to talk to engineering. So I spoke with the engineer that was over my project, and he said on 1/23/25 that he could send me an invoice with the info that I need and I haven't been able to get anything since then, and I need this invoice for taxes. He also said that I would have to contact 1-800-ENTERGY to have the pole removed. I shouldn't have to do this because this is part of what I paid for in the first place. Dealing with Entergy has been a nightmare since this project first began on 11/1/22.

  Customer Answer

  Date: 03/17/2025

  On 2/26/25 I submitted a complaint to BBB about concerns that I am having with Entergy.  On 3/5/25 the engineer that I originally worked with reached out via text and e-mail.  I could not accept calls or get e-mail at the time so I responded back the same day via text and didn't receive a response.  On Monday 3/10/25 I still hadn't received a response so I responded again via e-mail.  It is now 3/17/25 and I haven't heard anything else out of anyone at Entergy.

  

  Business Response

  Date: 03/17/2025

  The original invoice was mailed on 09/03/2024.  We will mail a detailed invoice this week.
  
  A work order is being created to remove the pole for the location.  Once complete, the work will be schedule and a crew will come out to remove the pole and facilities.  Thanks 

  Customer Answer

  Date: 03/18/2025

  I will accept that Entergy is sending an invoice for the work billed in 2024.

  As for removing the pole and wire, I on the original job in 2024 I was told that I would have to pay to remove the overhead between the transformer and the overhead connection at my house.  This pole is located between the transformer and the house and is part of the overhead connection.  Entergy has now sent me a quote to remove the pole and overhead connection from the transformer to the pole.  I do not believe I should have to pay again when I was told on the original job that I would be paying for the removal of service from transformer to the house, and again this is part of the OH service between the transformer and the house.

   Complaint: 22991933

  I am rejecting this response because:

  Regards,

  ***** *********

  

  Business Response

  Date: 03/21/2025

  The customer's request to have the pole removed at no cost is under review.  He will be contacted after the review is complete. 

  Customer Answer

  Date: 03/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***** *********

   

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just looked at the amount of my Entergy bill. It is $414.99. I keep my heat between 73 and 74 degrees at night. When I leave for work in the mornings, I put my heat on 70 degrees. My bill is increasingly getting higher. I am a single woman and cannot afford to pay these outrageous prices. I will have to use money that I have set aside for food, in order to pay the bill. Thank you for your time and consideration to this matter.

  

  Business Response

  Date: 01/23/2025

  Outreach complete with recommendations to lower the bill.