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Business Profile

Computer Software

Primm Software LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Individuals claiming to Represent REMOVEDsecurity made 6 unauthorized charges to my Chase Credit card via Primm Software LLC. This took place on October 19, 2023. These charges were for software that I did not order or authorize and no software was ever received from these charges. I was verbally promised that these charges would be credited to my Chase Card, but were never made. The first charge was made at 4:30 pm in the amount of $3500. 5 additional charges followed in the amounts of $3999, $3969.22, $3899, $3666, & $3888 between 10:00pm and midnight on October 19, 2023.

Primm Software LLC is NOT a BBB Accredited Business.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.