Complaints

This profile includes complaints for Stampede Ranch & Farm's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Stampede Ranch & Farm

  1715 S Madison St Ste H Webb City, MO 64870-3044

• 

  Stampede Ranch & Farm

  7914 W Dodge Rd PMB 251 Omaha, NE 68114-3423

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a package of meats from meats across America for a total of $297.67. I asked the gentleman at the time if the chicken was salty he told me no. My package included steaks, hamburger, lemon chicken, chipotle chicken, plain chicken, and chicken tenders. When I cooked the ribeyes they tasted very dry and like eating dog food. I gave the lemon chicken a try it was like eating a salt shaker it was so salty I could not eat it. We then tried the thicker pieces of ribeyes which I highly doubt is a true ribeye steak. I feel I was conned by what I was buying the quality is gross and my family members are also wondering if it’s caused us to have diarrhea so is the safety of this neat there. I tried texting the number that sent he my receipt with no response . I’ve also tried calling the phone number but all it states is the mailbox is full. I am a single mother living on a Paraprofessional salary. I buy all my groceries and can not afford to waste money and that is what I did because we will no longer be eating the meats after the experience I’ve had.

  Business Response

  Date: 07/18/2023

  Please review your email for a response to work with a customer representative.  Please be assured that we take immense pride in our product and customer satisfaction remains our utmost priority. Your feedback plays a crucial role in helping us improve our offerings and deliver a better experience for all our valued customers. Once we receive the requested information, our dedicated team will thoroughly investigate the matter and strive to provide you with an appropriate resolution as quickly as possible.

• Initial Complaint

  Date:07/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase was made on 6/9/23 at Rockingham Plaza in Salem,NH
  Advertising 20 ribeyes for $40. Also purchased the beef,chicken and pork packages. All products were of poor quality. Steak was small ,grizzly and tough. Chicken fell apart upon thawing and opening . Pork appearing to be loins actually were small bite sized and compressed to look like one whole piece when frozen. Everything looked good when presented as frozen . Once thawed out and cooked was very disappointing. Spent $420.70 for this mess . Transaction was processed as Better Beef Brandswebb city MO . I. My opinion the meat version of a traveling circus. Tried to reach out but had no success. I have no use for this,at all. Had a family barbecue and was very embarrassed. Is there any recourse in getting a refund?

  Business Response

  Date: 07/18/2023

  Emailed the customer to resolve. 

  Customer Answer

  Date: 07/18/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  After such disappointment all I get for a resolution is "no refund". Just what am I supposed to do with this grizzly garbage?

  We as consumers pay for a quality product and expect it to be at best edible. I even tried to use the chicken to make chicken salad and it was disgusting. I would at least expect half of the $400+ dollars I spent back. I can't be the only complaint you have received. I would even be more than happy to return the remaining product, which is most of it, since it is only taking up valuable space in my freezer.

  Please advise! 

  
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 07/24/2023

  Please see email to handle the situation!

  Customer Answer

  Date: 07/30/2023

  Complaint: ********
  
  
  
  I am rejecting this response because my request was not responded to by the business after many attempts for a refund. 
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:07/04/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All this meat is spoiled, all 4 of us got sick..

  Business Response

  Date: 07/06/2023

  We have emailed the customer personally to resolve. 

  Customer Answer

  Date: 07/11/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:, all I received was an apology email and no refund 
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ******* *********

  Business Response

  Date: 07/18/2023

  Customer was unable to meet our refund requirements. The USDA does not recommend returns once meat has been exposed. We cannot know how long the product was sitting out or how it was cooked. We have continued to respond to the emails from this customer. 

  Customer Answer

  Date: 08/02/2023

  This company is going to make more people sick with their spoiled meat. Next step FDA

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased May 20, 2023 around 10am. We bought a Beef box & Chicken box + the Ribeye box deal. I paid a total of $372.76 for the meat boxes. They stated online their meat is top quality and inspected thoroughly. I can no longer find their fb page or contact information. I did call a number listed here on BBB website but no response. They gave no information on what to do if we were not satisfied or had a problem. My issue now is as I have opened & cooked the chicken we have discovered it is "infected meat" chicken does not have a spaghetti style of texture or pattern. The chickens used had a disease. It became mushy and tasted a bit different. Chicken should Never fall apart like that raw. We have not tried the beef but now I am hesitant. There was no order or account # since this was a "pop up weekend deal" I have my bank statement showing when, who, and how much to show as proof if purchase. I also have a text confirmation receipt.

  Business Response

  Date: 07/06/2023

  We have personally emailed the customer to resolve. 

   

  Customer Answer

  Date: 07/09/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  I have not received any emails from   Essential Foods or their counterpart Better Beef (who shows on charge receipt. They have not returned my phone calls either. And they have blocked me from commenting on their Facebook event posts. I consider this fraud on their part.

  
  
  
  Sincerely,
  
  
  
  ********* *******

• Initial Complaint

  Date:06/24/2023

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a family meat package on 05/27/2023 towards the end of the business day. Our first package of meat we opened tasted rancid and we threw it away. Our next couple packages either tasted rancid or completely disintegrated (salmon). In one steak we found metal shards. We tried cooking some meat and feeding to our dog after no response from the business and our dog was extremely ill for 3 days. I had to hire professional cleaners to recover from that issue. Overall the business is advertising a high quality product that is actually unsafe for himan or animal consumption.
  
  We emailed the business twice in regards to the order with no repsone. We also called several times and left voice-mails with no response. It's now been roughly a month and I've had to pay the cost to store all this inedible product in order to facilitate a return.

  Business Response

  Date: 07/06/2023

  Personally emailed to resolve.

  Customer Answer

  Date: 07/11/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  I have responded to the business on the same day I received an email from them. I included all the requested information from them along with my contact information. Their email owner name says ******, but email was from *****. The company did not list any contact information other than to respond to the original email. I sent follow up emails on 07/07/2023 and 07/11/2023 without response from the business. 
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 07/18/2023

  Please see new email. 

  Customer Answer

  Date: 07/25/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: the business has not sent any follow-up or new emails. I waited 7 days and searched all inboxes daily for a response before rejecting response. I would request the business send replias via the BBB and provide dated proof of response.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:06/24/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want a full refund! This meat is NOT safe to use, it does not have the consistency If a steak, it’s slimy and it stinks!!!! I’m afraid to feed this to even my dog. Please tell me how I can return the product I have it all minus the one package of beef filets we opened which were slimy and smelled horrible

  Business Response

  Date: 07/06/2023

  Have emailed personally to resolve

  Customer Answer

  Date: 07/07/2023

  The business is asking me to return the product to another location that is not local to me, I do not drive. I asked if there was another way but haven’t received a response back

• Initial Complaint

  Date:06/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10th I purchased food from essential foods. The meat that was purchased in not as advertised and made my family ill there is no way to contact the business.

  Business Response

  Date: 07/06/2023

  We have emailed the customer personally to settle the issue.

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business puts up and tent and advertises and sells what they say is restaurant quality beef.l The beef if that is actually what it is is inedible, horrible tasting, slimy, ill looking color, tough full of tough threads and much, much more. When you arrive they barely take the time to show you the product, tout that they are making you a deal that the meat sells for 395, but Ill sell to you for 175.I am afraid that what I ate was not as advertised. I have tried to contact and even went back to location and no one was there.

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 family variety packs on May 27th 2023 in ****** ******. I paid $340 for what they told me was premium quality meat the same as I could get at the grocery store. The meat is extremely poor quality. The worste meat Ive ever had. They misrepresented the quality of the meat and failed to mention it was mechanically tenderized and injected with a 19% water solution. I seriously question whether the meat is the cuts that they claim it is.

• Initial Complaint

  Date:05/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I I saw the ******** ads the 20 steaks for $40 dollars in the parking lot of my towns mall. The next day I went down to their tent and stood in line listening to the employees trying to upsell the other people in line larger more expensive deals over and over again for about 30 minutes. The employees were very good and their up-sales were usually very successful. By the time I got to the front of the line I promised myself that all I was going to get was the 20 steaks and no salmon or filet minion, or anything else. I set my resolve and told the employees all I wanted was the deal I came for, he appealed to me to please listen to him because he could save me so much money with an upgrade sale. So I let him have his speech and at the end I once again told him that all I wanted was the deal, he actually looked angry and after I paid him in cash he handed me a cardboard case of what I assumed were the ribeyes. I was so proud of myself for not falling for his pitch that I didnt even ask to look in the box but instead drove home and put the box in the freezer. The next day I opened the case and found not only was it packed with butcher paper to make the appearance that there was more inside but that the steaks werent ribeye but instead some unidentifiable grey meet shrink wrapped individually in a pool of what looked like dirty wash water. They couldnt have been more than 2 oz each and when I cooked one it was full of fat and gristle and the edges rolled up like when you fry a piece of bologna. They also bore a striking resemblance to the dollar store steaks I used to buy sometimes when I was younger and did not have alot of money. Of course they had skipped town by the time I had a look at them and I paid cash and had no receipt for the purchase. I went to their website and there is no way to contact them at all. I was so proud of myself for sticking to my convictions and not falling for the upsell that I got duped buying what I came for.