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Find a Location

Real Travel L.L.C. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Real Travel L.L.C.

      636 W Republic Rd Ste F100 Springfield, MO 65807-5810

    • Real Travel L.L.C.

      1202 NE McClain Rd Bldg 7 Bentonville, AR 72712-3875

    • Real Travel, LLC

      1202 NE McClain Rd Bldg 7 Bentonville, AR 72712

    Business ProfileforReal Travel L.L.C.

    Timeshare Cancellation
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    There are 4 alerts for this business. See all alerts
    Out of Business:
    According to information in BBB files, this business is no longer in business.
    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    AG vs Real Travel LLC

    On July 6, 2020, Missouri Attorney General Eric Schmitt, announced that his office filed a lawsuit against Brian Scroggs and the following timeshare exit companies under his control.  Vacation Consulting Services LLC, VCS Communications LLC, The Transfer Group LLC and Real Travel LLC.

    The lawsuit alleges that timeshare exit company employees, at the direction of Mr. Scroggs, solicited large sums of money from customers on the promise to either transfer or terminate consumer timeshare interests within one year or Mr. Scroggs' companies would buy out the interests themselves.  On numerous occasions, despite payments from consumers, Mr. Scroggs and his companies failed to provide the promised relief.

    In addition to promising consumers relief from their timeshare burdens, the lawsuit alleges that, at different times, Mr. Scroggs and his timeshare exit groups instructed clients to cease making maintenance payments to their timeshares because the exit groups would cover the costs themselves.  However, Mr. Scroggs and the exit groups did not make those payments as promised.  As a result, many customers have found themselves in arrears with their respective timeshare holding companies.

    On January 6, 2023, the Missouri Attorney General's office obtained a consent judgement against Vacation Consulting Services, LLC; VCS Communications, LLC; The Transfer Group, LLC; Real Travel, LLC; and their owner Brian Scroggs for failing to let consumers out of their timeshare agreements.

    The defendants agreed to settle their case for $800,000.  This figure includes $700,000 restitution for consumers, $50,000 in civil penalties and $50,000 to the Missouri Practices Revolving Fund.  The judgement permanently prohibits Scroggs and the other Defendants from marketing or selling third party timeshare exit services in the State of Missouri.

    Additional business information

    Additional Info:
    Mail sent to the business on 06/23/2020 was returned by the U.S. Postal Service as Undeliverable as Addressed.
    See all additional business information

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Real Travel L.L.C. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Real Travel L.L.C.

        636 W Republic Rd Ste F100 Springfield, MO 65807-5810

      • Real Travel L.L.C.

        1202 NE McClain Rd Bldg 7 Bentonville, AR 72712-3875

      • Real Travel, LLC

        1202 NE McClain Rd Bldg 7 Bentonville, AR 72712

      Headquarters
      636 W Republic Rd Ste F100, Springfield, MO 65807-5810
      BBB File Opened:
      10/17/2018
      Business Started:
      4/4/2018
      Business Started Locally:
      4/4/2018
      Business Incorporated:
      4/4/2018
      Type of Entity:
      Limited Liability Company (LLC)
      Contact Information

      Customer Contact

      • Bart Bowe, Owner

      Industry Tip

      BBB Tip: Timeshares

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/30/2022

      Complaint Type:
      Order Issues
      Status:
      BBB unable to locate business
      Summer of 2019 I attended a seminar where Real Travel, LLC convinced me that they could get me out of my timeshare. I paid their fee, the paper work said that if the timeshare had not been acquired after 12 months they would take over ownership. I sent them all required info within 90 days. I gave them all documents they asked and until October 2020 we didn't receive any feedback from them. We sent email to them and nobody respond. Tried their portal which used to upload all documents they asked, it was no longer worked and then I discovered the phone number is no longer working. Then I started calling every number I had on any paper work and sending emails. I contacted their travel service company to see if they had any additional numbers or email addresses and they only directed me to the website I already had and no longer functioned and an email address that went no where.. In November 2020, as one of the victim, we sent my Consumer Affidavit to Attorney General in ******** for the case State of ******** v. Real Travel, LLC, et *** This travel center by the same name appears to be part of this whole scam/fiasco and now they've sent me an invoice and email for another year of membership dues for their travel services. I will not be paying this membership fee and this travel center has an ******** address. I called them to cancel this membership, but they are saying there are unpaid balance and cannot cancel it. They mail me invoice and email every month. It's really hurt me both mentally and physically.
      Read More

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

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      Local BBB

      BBB of Eastern & Southwest Missouri & Southern Illinois

      BBB Reports On

      BBB reports on known marketplace practices.

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