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Business Profile

Timeshare Cancellation

Real Travel L.L.C.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Cancellation.

Complaints

This profile includes complaints for Real Travel L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Real Travel L.L.C. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Real Travel L.L.C.

      636 W Republic Rd Ste F100 Springfield, MO 65807-5810

    • Real Travel L.L.C.

      1202 NE McClain Rd Bldg 7 Bentonville, AR 72712-3875

    • Real Travel, LLC

      1202 NE McClain Rd Bldg 7 Bentonville, AR 72712

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/30/2022

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Summer of 2019 I attended a seminar where Real Travel, LLC convinced me that they could get me out of my timeshare. I paid their fee, the paper work said that if the timeshare had not been acquired after 12 months they would take over ownership. I sent them all required info within 90 days. I gave them all documents they asked and until October 2020 we didn't receive any feedback from them. We sent email to them and nobody respond. Tried their portal which used to upload all documents they asked, it was no longer worked and then I discovered the phone number is no longer working. Then I started calling every number I had on any paper work and sending emails. I contacted their travel service company to see if they had any additional numbers or email addresses and they only directed me to the website I already had and no longer functioned and an email address that went no where.. In November 2020, as one of the victim, we sent my Consumer Affidavit to Attorney General in ******** for the case State of ******** v. Real Travel, LLC, et *** This travel center by the same name appears to be part of this whole scam/fiasco and now they've sent me an invoice and email for another year of membership dues for their travel services. I will not be paying this membership fee and this travel center has an ******** address. I called them to cancel this membership, but they are saying there are unpaid balance and cannot cancel it. They mail me invoice and email every month. It's really hurt me both mentally and physically.

      Customer Answer

      Date: 01/09/2023

      This is to follow up the complaint as I submitted on 11/30/2022.  I received a letter from *********************************** and asking me to pay the "outstanding debt."

      I think this letter is in related to Real Travel LLC.

      The attached is the copy of the letter.

      Again, I have not used Real Travel service and I told them many times since year 2020 that I wanted to cancel the service, but it still continues sending me the statement/letter.

      Please let me know what shall I do to stop it.

    Real Travel L.L.C. is NOT a BBB Accredited Business.

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