Reviews

This profile includes reviews for Wilhoit Properties, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wilhoit Properties, Inc

  1329 E Lark St Springfield, MO 65804-7351

  
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  Wilhoit Properties, Inc

  1730 E Republic Rd Ste F Springfield, MO 65804-6519

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  Wilhoit Properties, Inc

  291 Alabaster Dr Dothan, AL 36301-9169

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  Wilhoit Properties, Inc

  2501 Ashton Pl El Reno, OK 73036-2502

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  Wilhoit Properties, Inc

  230 Atascocita Rd Humble, TX 77396-3570

Review Details

• Review fromVaneyshka T

  Date: 08/12/2025

  1 star
  Hi I had a situation with this apartment complex. My contract and time was July 12 I was charged and sent to collection on June 29. My apartment was left empty. I was pregnant at that moment and I travel to a different state which I had my baby and that state and I couldnt come back for a while, but I told the employee in charge of the office with her name is ***** that I was going to keep paying my rent into the contract will end I didnt want to pay a cancellation fee which thats what I did by June 29 I was sent to collection miscommunication was between Miss ***** and me verbally she said, do not worry, and she was the same one who sent me to collection. I tried to communicate with management and they was extremely rude when me and my mom, my mother lives in town so she tried multiple of times to drop off the key, but there was never nobody in the office. Every chance she went it was closed and nobody will answer the phone. She was attempting to drop the key of my apartment because we wanted prove , I told *****, which is the manager of the office that I had the money to my monthly rent due, but I was logged out of the application. I couldnt pay online anymore, and this all happened before my contract ending. The communication was poor highly disrespectful with no intentions of helping when we call management they hang up on me and my mother were multiples. Emails sent and voicemails send nobody had contact us ever we feel we were discriminated now I will send to a collection agency with all this extra fees. I did explain it to the collection agency and they requested only to pay what I was supposed to pay and they havent even respond. I just had a baby and I do not want my credit to be involved. How do I make a legal report? I am needing help for management please.
  

  Wilhoit Properties, Inc

  Date: 08/13/2025

  Hello Vaneyshka, I was able to find your name in our system to determine which property you lived at and we do have a phone number on file. Can you please confirm it? Our management team for that portfolio does not have access to the BBB portal so they won't be able to directly communicate with you here, as we manage over 200 properties. I am going to send your information to them and request that they contact you as they will be best to know the specifics of your lease terms and communications with the manager. If you have additional details youd like to provide, please feel free to contact us directly at ****************************************** or call us at ************.
  

  Wilhoit Properties, Inc

  Date: 08/13/2025

  Updated 8/13/2025: I was able to speak with our Regional Manager, Vice President, and our **************************** All have previously verified the lease, move out procedures, and collection agency policies were correctly followed. Each has also spoken with the prior resident regarding this matter. Once it is turned over to our collection agency, a previous resident must communicate with them. That contact information is below, and has also been given to her prior to today. Prior residents also have access to their lease and addendums.. ****************** ****** ******** ********************************* **************

• Review fromJackee H

  Date: 07/22/2025

  1 star
  I've been staying in *********** Apartments in ******* ms. *** 4 yrs now. I've been dealing with bugs coming out of drains, shower walls and cracks from the doors. There are holes under our sinks so they are getting in that way too. We been dealing with mold I been here for 4 yrs and lost thousands of dollars of items from these apartments. The manager have a very nasty attitude and only care enough for us to pay our rent. When our place flooded we had to pay for an hotel just to have a place because she wouldn't pay for it. There is mold under our floors and the inspector guy and the people who came to fix our floor told them we have mold underneath the floor. I have developed asthma and heart failure because of this apartment. Never been late with my rate nor gave them any trouble, all I asked was for her right move us to a different building she made she to tell me I had to pay another deposit. When they had to pay for someone to find the leak in our apartment she made sure to tell me it was really expensive to have someone come out. Sent alot of proof and nothing has changed I'm sick and lost alot of money since they know we don't have another place to stay. I'm a single mom with 2 kids that have asthma and 1 have sezuires this is unacceptable. They have someone protecting them. They still getting over on us these apartments charging 1005 and going up again to 1100. Used to be like 875 then 925 now 1005. They not even worth it. Mold and spiders have taking over the outside and inside my apartment building and they won't do anything.
  

  Wilhoit Properties, Inc

  Date: 08/15/2025

  Ms. ********** are sorry to hear that you remain dissatisfied with your apartment. Management has visited your unit on multiple occasions and has been unable to verify the concerns you have reported.During our July visit, we found that your air conditioning unit was turned off. You indicated that your daughter may have turned it off. It is imperative that AC units remain set to a minimum of 75 degrees at all times to maintain air circulation and prevent any potential organic growth.While we understand you are not satisfied, management has offered on multiple occasions to allow you to end your lease early without penalty. Each time, you have chosen to remain in the apartment.

• Review fromLisa P

  Date: 12/10/2024

  1 star
  Just got wrongly accused of changing the lock on my apt door. Yet I have proof on my security camera they let themselves in, and out. They unlocked and relocked the door themselves. Inspection today. Which fine. But I'm not about to sit here and accept being accused of something I didn't do. It's not the first time they've come at me. I'm tired of being a scapegoat every time the property manager doesn't feel good or gets into a mood.

• Review fromTH T

  Date: 09/19/2024

  1 star
  The apartment manager in ******** had tried to ruin my life and my sons life...It was a shooting that didn't involve me or my kids.She gave us a 3 day to move...She waited til rent was late then put the note on my door..She has tried to ruin my son.She retaliated against me only because I called corporate on her for her never having the office open.Went to court the lawyers said she didn't have a case she's blocked me from paying rent and she tried to make me lose my voucher. She hasn't fixed anything that was suppose to be fixed. She is constantly harassing me and my kids. She put on a nice act but she has racially profiled me and my kids. She used all my personal information for her personal gain to use it against me. She added court cost to my rent when she didn't do anything to the actual people who were involved in the altercation. Her communication is bad and she uses the maintenance man as a shield and he's to old for that. She send him to do her dirty work. This has been the worst decision I made moving here with a person who is allowed to do what she wants and feel

• Review fromKayleen F

  Date: 08/08/2024

  1 star
  This by far has been the worst living experience of my life. Ive been living at ***** At *******, since September, 2023. I have not had any cooling air in my apartment since Ive been there and I told them that on day one before my items were even moved in my apartment. Due to the fall, it started to get cold and the heat was working, so the ** was never an issue again until now that its been hot all summer. Also, it was brought to my attention six months ago that the apartments have been audited, and my name was pulled and now, because the people in the RENT OFFICE did not do their job when they moved me in I currently have to move out of my apartment. Its just not right its not fair and its just super poorly managed. The way that the managers treat you is such a shame and I pray that anybody who is thinking about moving to these apartments, you guys really really read the reviews before you end up in the situation that Im in poor management stressed mentally drained, and do not know what to do. The manager ( ************************* ) is discriminating against me and she is very very rude. She has not been helpful whatsoever. We went to court after She filed an eviction on me for **** even tho they put a notice on my door to be moved out by July 7 and my lease is up AUGUST 31st! The judge honored that I can pay and stay. She is not allowing me to pay my rent and now shes threatening me saying that shes going file a writ on me so that I can be off the property in 7 days this company is super unprofessional and every day that Im still here Im worried & stressed. They came in my apartment yesterday 8/7/24 w/o my consent when I put this maintenance request in back in April 2024!!!! I went a whole summer without air condition & this has really affected my life. We have had several different property managers since Ive been here within the last year I know for a fact its been 5. And its just very poor communication and very poor management!

• Review fromAngela J

  Date: 07/23/2024

  1 star
  Hello My name is *********************** I live at ******************************************************************************************** I have been retaliated against by the Manager at the Timber Run apartment. I have ask for 2 years to have water leaks mold and other items to be fixed in my apartment. I am on Harris county housing assistance and my expectations have failed all three times. I have video and letters letters from other tenants as well. to my continuous complaints to without property corporation and to the manger with pictures damage letter my answer was relation from the management company. I have call the police on the manager do to her telling a maintenance person don't talk to me be for I assault him. To denying another person of the same ethnic of me an apartment who received the same government assistance. Do to me know call a building inspector to come out that I requested to come in and expect my unit for leaks, mold , roaches and spiders which she denied to do and me speaking with her manager when the hurricane hit about her lack of repairs and how she lashes out at me and other residents. I have lots of proof including paperwork for the company that's supposed to been discarded that have been left outside in trash bags unsecured and not discarded properly. I have videos on my videos including statements including emails that I have sent to the corporate office and the list goes on I am asking for help because now I am being rolled out of my lease and retaliation because I told her that she moved her daughter over here next door to me put brand new carpet down and a dishwasher which I have proof of and my work order still went on complete and I have video of them sitting outside doing drugs and her personal vehicle that she brings to work I need help I have a sick child and I don't know thanks. Please Help

• Review fromAngela J

  Date: 07/22/2024

  1 star
  Hello My name is *********************** I live at ******************************************************************************************** I have been retaliated against by the Manager at the Timber Run apartment. I have ask for 2 years to have water leaks mold and other items to be fixed in my apartment. I am on Harris county housing assistance and my expectations have failed all three times. I have video and letters letters from other tenants as well. to my continuous complaints to without property corporation and to the manger with pictures damage letter my answer was relation from the management company. I have call the police on the manager do to her telling a maintenance person don't talk to me be for I assault him. To denying another person of the same ethnic of me an apartment who received the same government assistance. Do to me know call a building inspector to come out that I requested to come in and expect my unit for leaks, mold , roaches and spiders which she denied to do and me speaking with her manager when the hurricane hit about her lack of repairs and how she lashes out at me and other residents. I have lots of proof including paperwork for the company that's supposed to been discarded that have been left outside in trash bags unsecured and not discarded properly. I have videos on my videos including statements including emails that I have sent to the corporate office and the list goes on I am asking for help because now I am being rolled out of my lease and retaliation because I told her that she moved her daughter over here next door to me put brand new carpet down and a dishwasher which I have proof of and my work order still went on complete and I have video of them sitting outside doing drugs and her personal vehicle that she brings to work I need help I have a sick child and I don't know that to do thanks. Please Help

• Review fromBeverly O

  Date: 06/20/2024

  5 stars
  As a Indigenous individual I know what being treated as a third class citizen feels like. I am having issues with my apartment manager, I wanted to get these resolved so I call Corporate in ***********, *** for their help. I was totally surprised by the treatment I received by a Wilhoit Properties Officer. She started talking baby talk before she hung up. No help there in fact I feel worse, just waiting for my eviction notice now.

• Review fromCrystal H

  Date: 06/07/2024

  1 star
  If I could give negative stars, I would. We paid a deposit and application in November of 2023. Management at the time was a joke. Once they fired her and new management took over, things did not get better. They refuse to return our deposit because we have cancelled the application after 7 months and they only will refund the money if the application is rejected. Basically, they can keep our deposit for an undetermined amount of time and not ever make a decision. Meanwhile, we have had to apply and pay a deposit for another place. This is not how you handle your business, especially in a small town.

• Review fromDemecia R

  Date: 05/21/2024

  1 star
  I regret my attempt to move to one of the properties owned by this company as the individuals that work for this company lack compassion and are trained to railroad their prospective tenants into paying a deposit for units that ARE NOT ready. Prior to my in person visit to a unit in *****, Tx, my mother and I called to gather very detailed information in regards to the application process and availability of possibly moving in for June 1st. I am currently homeless with children and using a voucher. There are timeframes and guidelines necessary to be met before housing is willing to pay. When I went in person to apply for the unit, the original unit I was interested in was already leased and another unit was pending an approval. The leasing agent suddenly remembered the manager telling her there was another unit available and ready. Her exact words were, My manager did say there was a unit ready for inspection. It is currently being used as a storage for appliances, however once we get maintenance to move everything the unit should be ready for inspection. I reiterated the importance of having the unit inspected prior to June for my move in to take place, hopefully for June 1st. I explained that I did not want to leave my packet unless this specific unit would for sure be ready. The agent checked the database and confirmed the unit was ready. After the application was processed, I was called to complete corrections (changing information that was already correct because compliance wanted the information changed) and two days later, I was called again to pick up the packet. When I reviewed my packet, I noticed the inspection ready date was listed for 6/17/2024. Insane! Not only would I now be homeless with children another 45 days out, I would also be subject to possibly losing my paid deposit for a unit that wasnt ready and losing my voucher if the unit does not pass inspection. Absolutely no compassion or respect for our time or well being