Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Springfield Petroleum conducted testing on fuel tanks for me on 8/11/26. I paid the invoice on 8/17/26 in the amount of $2508.03. According to their invoice, testing results are to be sent once payment is made. After multiple emails and test messages I have not received the test results. When the test was being performed, the company messaged me that "all four tanks testing good." However, due to the regulatory nature of this testing, I need official results to send to the REMOVEDcounty, etc. I had to have another company perform the testing in order to get official results, therefore, I am demanding a refund from Springfield Petroleum in the amount of $2508.03.

  Business Response

  Date: 10/02/2026

  Dear BBB Representative,
  Springfield Petroleum Services appreciates the opportunity to respond to Complaint ID REMOVED.
  We understand the customers concern regarding the fuel tank testing performed on August 11, 2026, and the delay in receiving the official testing results. We acknowledge that the invoice indicated the testing results would be provided after payment was received. Unfortunately, due to an oversight on our part, the customers online payment was missed for follow-up, and the official results were not sent as they should have been.
  We sincerely apologize for this oversight and for the inconvenience it caused the customer. Our intention was never to leave the customer without the documentation needed for regulatory purposes.
  We want to clarify that our office has responded to all emails received from the customer. The customer also communicated with our technician by text message. Following the filing of this BBB complaint, both our office and our technician have made additional attempts to contact the customer by phone and text message, but we have not received a response to those attempts.
  Springfield Petroleum Services is willing to issue the customer a full refund of $2,508.03, as requested in the complaint. We are ready to process the refund; however, we need the customer to confirm the appropriate mailing address and the name under which the refund check should be made payable.
  We respectfully request that the customer provide this information so that we can promptly issue the $2,508.03 refund and bring this matter to a resolution.
  Springfield Petroleum Services takes customer concerns seriously, and we regret that the testing results were not provided as promptly as they should have been. We remain committed to resolving this matter and completing the requested refund.
  Sincerely,
  REMOVED
  office clerk
  Springfield Petroleum Services
  REMOVED
  Springfield, MO 65802