Complaints

This profile includes complaints for O'Reilly Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

O'Reilly Auto Parts has 4377 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  O'Reilly Auto Parts

  233 S Patterson Ave Springfield, MO 65802-2210

• 

  O'Reilly Auto Parts

  2204 N Argonne Rd Spokane Valley, WA 99212-2337

• 

  O'Reilly Auto Parts

  14617 E Sprague Ave Spokane Valley, WA 99216-2145

• 

  O'Reilly Auto Parts

  10901 Pacific Hwy SW Lakewood, WA 98499-4661

• 

  O'Reilly Auto Parts

  11132 Evergreen Way Everett, WA 98204-3849

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our car needed a transfer case, We got it repaired. We paid $1080.00 for labor and the part was approximately $1153.79. We got the car home and the part was defective. We returned the part to the business and got another part. We had it reinstalled and we had to pay another $1080.00 for labor again. We got home and that part was defective. We returned the part back to the business and got another part from another brand. The first two brands were Doorman, and the third brand was from ********** Craft. We had to pay another $1080.00 to have the third part installed. Now we are out of over @2000.00 for something that was not even our fault for labor. We contacted ******* due to their part being defective, and because O&#**;*******#**;s did not return the paperwork within seven days they will not reimburse ** our labor cost. So we went back to O&#**;*******#**;s because it was their error for not submitting the paperwork in a timely manner and was told if the mechanic would have picked up the part they would refund the labor cost but since we picked up the part they said "NO". I would like to be refunded in the amount of $2160.00

  Business Response

  Date: 05/12/2023

  We apologize for the unacceptable length of time it has taken to respond to ******* complaint and sincerely apologize for any inconvenience or problem that this matter may have caused ***** and Mr. ***** We see *************** under the phone number provided and being the name on the retail customer file the transfer case purchase is under. 
  
  Our warranty will not cover labor and will only cover replacement of the part. We do have a process available to our customers that requests reimbursement from the manufacturer for expenses incurred due to a defective part, in which we see a Labor Claim has been submitted by our ********** store located on ********************* on Tuesday May 9th on *****'s behalf for the defective transfer case. Our store will send the part back to the manufacturer for inspection. Once the part is confirmed to have failed due to a defect in material or workmanship they will approve the claim, giving O'Reilly Auto Parts the ability to provide compensation to our customer. This process can take 6-8 weeks to complete and once completed ***** will be contacted by our manager. If ***** feels the claim may be taking too long, he is welcome to communicate with our Store Manager at our ********** store or our ************************* directly for further assistance, in which our ************************* may be reached at ************* We will be considering this case closed. 

  Customer Answer

  Date: 05/23/2023

  We would like to accept the offer contingent on what is offered.

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mass airflow sensor for 200$ after a code ran on my vehicle informed me a replacement was needed around march of 2023 I replaced it and everything thing seemed fine fast forward 2 weeks the thing had wreaked havoc on my car and after taking it to a professional was told that I was sold an incorrect part and that it caused damage to all of my spark plugs costing me 885$ out of pocket

  Business Response

  Date: 05/05/2023

  We apologize for the unacceptable length of time it has taken to respond to the complaint ****** has submitted. We will need a copy of the repair bill for further review in order to determine how we can possibly assist with this. The repair bill may be brought into our Vidor, TX store located on **** ***** **** or sent through the BBB complaint directly. Once received we will reach out to ****** as soon as possible to further discuss this matter. 

• Initial Complaint

  Date:04/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in oreilys on the 28th or so of March purchased transmission fluid, I had called in the details on the phone. The employee pulled them, was at the register when arrived.
  Bought 4 gallons of dex6.
  151.00 as they were put into my vehicle and used, my truck is a 8000lb weight with a 4r100 diesel motor 7.3 l.
  I paid 3800.00 to have the tranny rebuild professionally
  The right fluids was mercon 5. It is a ford mercon 5 is fird. Dex 6 is light 4x4 trucks , sun. I have a transmission that has been destroyed and now needs to be rebuilt again in a matter of 3 weeks.
  Some employee told manager I came in and he neglected to call me today u have spent over 6009 to get that work truck going to work and now I can't do anything. I'm angry I'm frustrated

  Business Response

  Date: 04/25/2023

  We contacted ******* on 4/25/23 at 3:05 PM to no avail. Her voicemail box has not been set up. We are needing invoice number for the purchase of the transmission fluid so that we may review this matter further. 

  Business Response

  Date: 04/27/2023

  We are needing the invoice number off of the receipt ******* has for the transmission fluid she purchased in March so we may review this matter further. The invoice number may be located at the top left of the receipt under the date. Thank you for your time.

  Customer Answer

  Date: 05/12/2023

  The receipt is in the yreka store. My transmission. Is shot. I use that truck to earn my living. I now need my transmission. Rebuilt rhe phone number attached to the receipt is **********. I have a. Account.. 

  The store manager has the receipt. The managers both have double checked and it recommends mercon5 not dex6 lt...? As I had called the store and had asked for merc.5 but your employee told my other half when he went to go get it that he could run dex 6 and he is sadly mistaken. I now have burnt out clutches and a burnt out transmission. I now need to now the next step to getting my transmission rebuilt.. had the person. Working in the store done what I had asked. Instead of trying to just make a sale? I'd be working I had that fluid In my truck and drove 1008 miles on it.. in 2 weeks time hauling. That's the other issue u have is that my transmission is now shot. I paid 3800..for the rebuilt transmission as I also paid 800.00 in labor to have it put in.i can't believe the answer I am getting is my receipt number the managers at the yreka ca store have the receipt and thr bottles 

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is for cooperate O'Reilly Auto Parts
  *** ***** ********* ****** ************ ** ********** 
  
  we bought fuel pump online , mechanic installed, we checked with support before buying the product two different times,said we had life time warranty. After install the fuel gauge does not work. We reported the problem twice again to support . We received no replacement or refund
  
  we need refund or replacement, cost of the first mechanic and cost of a second mechanic install
  
  ORDER# ***************

  Business Response

  Date: 04/20/2023

  Thank you for bringing this matter up to our attention. We apologize for any inconvenience or problem this matter may have caused you. The fuel pump assembly will carry a limited lifetime warranty in which any local O'Reilly Auto Parts location would be happy to assist with a warranty replacement if able to remove the defective part and bring it in to our Team. If you may be unable to remove the defective part a second fuel pump assembly may be purchased. Once our defective part is removed and brought in, we would issue a warranty refund on the recent purchase made keeping the original purchase and warranty in place. 
  
  Our limited warranty will not cover labor and will only cover replacement of the part. We do have a process available to our customers that requests reimbursement from the manufacturer for expenses incurred due to a defective part. What your local O'Reilly will need in order to submit a Labor Claim will be the original installation bill showing the part was installed by a repair facility, the second repair bill that we will request compensation on, along with the defective part. We will then send the part back to the manufacturer for inspection. Once the part is confirmed to have failed due to a defect in material or workmanship they will approve the claim, giving O'Reilly Auto Parts the ability to provide compensation to our customer. This process can take 6-8 weeks. Please visit your local O'Reilly when able for warranty and Labor Claim assistance. 

  Customer Answer

  Date: 04/21/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: 

  we were lied to two twice before buying this piece of garbage, when we we reported the the problem we got no help we need a replacement or refund
  
  
  
  
  
  
  
  Sincerely,
  
  
  ****** *****

  Business Response

  Date: 04/27/2023

  The fuel pump assembly will carry a limited lifetime warranty in which any local O'Reilly Auto Parts location would be happy to assist with a warranty replacement if able to remove the defective part and bring it in to our Team. Regrettably we are unable to send you a new part in which a warranty exchange or refund must be provided by your local O'Reilly Auto Parts. We will be considering this case closed. 

  Customer Answer

  Date: 04/28/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:  we were told two times it if did not work we would get replacement or refund thanks alot for lying to us twice and wasting our time and providing parts that do not work. WE wasted alot of money at the mechanic shop for a part that does not work we can not afford to buy a new one we can not afford to pay a mechanic shop again. Because of this essential part does not work we can not drive anywhere we can not afford to get the vehicle towed. Oreille's lied to us and stole our money
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new battery for my car at O’Reillys when my wife was stranded on the side of the road. The battery was under warranty but I could not wait the 3 hours for them to charge and test it. About a week after I bought the new battery my car died again and I had to have it towed to Firestone to find out what was going on. They checked the battery ( I saw the reading on their machine)and said it wasn’t holding a charge. I wasn’t able to exchange the battery at that time with O’Reilly as I was going out of town. Firestone put a new battery only ( no other repairs) and the car has been running good. Today I tried to return battery to Oreilly’s and the wouldn’t allow me to return it. They said it was testing ok ( different reading). All I know is that twice now I have had to leave work to handle my wife being stuck on the side of the road ( O’Reilly battery issue both times)
  I have been a O’reilly customer for a number of years and recently the customer service has been horrible. The hoops you have to jump through to take advantage of a battery warranty is a horrible way to do business. The battery I bought is less than a month old.

  Customer Answer

  Date: 04/07/2023

  Complaint has been resolved

• Initial Complaint

  Date:03/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had some automotive work done on my vehicle, 2015 Jeep Patriot. I was hearing a strange clicking and grinding sound coming from the Jeep on the right front side or axis. I took my vehicle to ********************************** dealership in ******** to have it looked at. There they conducted a diagnostic exam to find the cause. ******, who was my service manager explained to me that the issue wheel bearings, brakes and pads needed to be replaced. So, of course I had those parts replaced. After completion, and as I examined the exterior of the vehicle, I noticed that the wheel locking lugs seemed to appear that they may have been tampered with. It was at that time I decided to go ahead and change them out for new ones.
  I went to ********** Auto Parts. To make the purchase. When I arrived at the store (***********************************************************************} a sales representative greeted me and asked what I needed. I preceded to tell Her I need new locking lugs for my vehicle (2015 Jeep Patriot. At this time, she looked my vehicle in her computer and got the parts needed. A purchased was made and I departed the store. I had the parts put on at a local tire shop. After a few days I started hearing a noise that sounded similar to the sound I had previously heard before repairs were made.
  I immediately returned to ********************************** dealership. I explained that my Jeep was making a similar sound as before. ******, who again was service manager called the service technician to have a look. After about 3 hours to examination and test-driving ****** called me back to show me what the problem was. The first thing he asked me was where did I get the lug nuts from, so I told him where I made the purchase from. ****** stated that was the problem. I was informed by ****** and the service tech that the locking lugs nuts were the wrong part. Astounded I asked him for an explanation. The service tech showed me where the lugs did not fit. Where the correct size would fit over the rim, these fit in side the rim, causing the lugs to grind in the openings of the rim. He further showed me where the ill fitting caused the rotor, brakes, and pads to warp. The same brand-new items that were purchased a few days prior.
  Not having the funds immediately available I explained that I would have to come back. They told me that I needed to immediately replace the lug nuts due to the likelihood the tires could come off while driving. The costs the replace was $131.63. (Receipt attached) After conducting another examination of the wheel damage I was quoted a repair price of $704.00, to replace the new parts I already just recently purchased. (Attached is a copy of the receipt that shows the damage has now been paid for)
  I returned to ********** and explained what the problem was. The same store employee again looked it up in her computer and said that the part she showed me had something to do with the tread count. Of course, II didn't understand and she made no effort to explain it. I told her of the damage and she plainly stated that there was nothing she could do. She refunded the money for the wrong part and that was it. I asked her for the number and person at corporate customer service and just point to the door where the information is displayed at the bottom of the door.
  I called the customer service number and asked for a manager named *************************@ *************. After speaking to him about the issue, I tried to explain the best I could (not being an auto mechanic). He told me to get a copy of the receipt and a copy of the damage
  assessment, which I did. I attempted to call him back and to this day I still have heard from him. So, I continued to contact someone through customer service and was told that he worked in ******** AT THE College Street location. Finally, I thought I was getting somewhere. I went to the College St., location and asked for him. I was informed that he had called in sick. So, I left a copy of the estimate and damaged assessment with a store employee, who assured me that he would get the information.
  For the next three (3) trips and numerous phone calls, it was apparent that ******************** had no intention of contacting me or returning my phone calls. This only strengthen the ideal of this store manager did not follow ********** Code of Ethics, or any managerial skills or professionalism. With ******** having approximately ***** stores, I would hope that their customer service is much better than I have currently received.
  I feel that O'Reilly Auto Parts is responsible the damaged that occurred to my vehicle due to selling the wrong parts. I feel that if the store employee saw more that one part for my vehicle then she should have gathered more information which she failed to do. In addition, I also feel that the store employee or ******************** basically tried to just sweep this issued under the rug or thought it would just go away. I do hope that this issue can be resolved as soon as possible.
  In conclusion, it is my opinion that ******** is responsible damages in the amount of $837.83. All receipts are attached. If any additional information is needed please feel free to contact me.

  Business Response

  Date: 04/06/2023

  Thank you for contacting O'Reilly Auto Parts with your concern. The locking lug nuts purchased from our ********, ** store located on ************************* are correct for a 2015 Jeep Patriot with stock wheels. With all aftermarket lug nuts there will be multiple options depending on style and length. They should always be compared to the lug nuts on the vehicle and upon installation mating surface to lug nut should be verified in order to ensure proper and safe fitment. 
  
  We are saddened to hear ******* feels this matter has been swept under the rug and assure this was not our intention. After receiving the paperwork our District Manager attempted to reach out to, *******, but each time was unable to get an answer. We apologize for not following up again and do want to help with this the best we can. With the lug nuts being installed by a local tire shop, if incorrect and could potentially cause a problem, this should have been addressed at the time of installation, in which the tire shop would need to take some accountability regarding this matter.  
  
  O'Reilly Auto Parts is happy to assist in providing compensation for half of the repair bill, in which a check would be sent to our ********, ** store made out to ******************************* for the amount of $418.91. This will be our only and final offer regarding compensation assistance and will consider this case closed. 

  Customer Answer

  Date: 04/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  How long and what store will the check be sent to; Washington Blvd or College Street.
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 04/17/2023

  I haven't received payment yet, how much longer will it be. How long and what store will the check be sent to; Washington Blvd or College Street. Thank you again.

  Business Response

  Date: 04/20/2023

  The check was sent out on 4/14/23 from ***********, ** and it would normally take **** business days to arrive at the store. Our store will contact our customer once check has arrived at the store.

  Customer Answer

  Date: 04/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OREILLY AUTO PARTS has a rebate offer when you buy a SUPER START BATTERIES, of $5, $10 OR $15, depending on the type you buy. I bought a 151REXT FOR $209.99. I submitted an application for a $10.00 rebate, related to the battery I bought.I received the following answer to my request: "Hello ***************************,Thank you for participating in the OR 23-7120 Buy Super Start Batteries, Get a $5, $10 or $15 GC program. We have received your rebate submission but are unable to process your rebate due to the following reason(s):Invoice # Use Limit Reached I sent 3 requests for an explanation as to what "Invoice # Use Limit Reached" meant, and how was I at fault, Only to get today, this answer: "Response By Email (*******) (03/21/2023 12:08 PM)Hello ******, Thank you for contacting O'Reilly Auto Parts about your rebate. I am very sorry your rebate was denied due to "Use limit reached" and can understand your reasoning for needing a better explanation. Below I have included a couple methods our rebate department can be reached directly.If I was not at fault in believing about their offer. And having sent the required form, after buying the required battery. An not understanding their excuse ("Use limit reached") or failure to explain what does that represent. I would expect to have the right to expect a rebate of $10.00 from OREILLY AUTO PARTS.Thank you.***************************

  Business Response

  Date: 03/23/2023

  Thank you for bringing this matter to our attention. After looking into the rebate it appears there are two rebates submitted for the purchase of one battery. The first rebate claim shows status of "In Process" and the second "Denied" due to being a duplicate claim. We have attached three images showing both claims with status information. We can assure the $10 ******** gift card will be sent out but can take up to 10 weeks before the gift card will arrive as explained on the rebate form. 
  
  We sincerely apologize this was not explained by our rebate company and found our reply to the email sent unsatisfactory. We appreciate ******************' business and will be sending an additional $10 ******** gift card to the *********, ** address we have been provided. This gift card should arrive within 1-2 weeks coming from ***********, **. If we may be of any further assistance please do not hesitate to contact us. 

  Customer Answer

  Date: 03/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing a car battery from O’Reillys it was noticed that the positive battery terminal had corroded due to the battery leaking. As the battery was under warranty they replaced the battery but are refusing to pay anything towards the $200 cost I incurred to have the positive terminal replaced. O’Reillys are claiming this can occur any time however, I am 51 years old and have had many cars and never had this issue with any car. Surely if this were the case then both terminals would have corroded and not just the one where the battery was leaking.

  Business Response

  Date: 03/23/2023

  Battery terminal corrosion is a common problem with lead acid batteries in which there are a wide variety of reasons this might happen. Lead acid batteries occasionally vent sulfuric acid vapor and hydrogen gas. Corrosion can occur when these gasses react with the heat under your hood and the metal on the battery's terminals. As a battery ages, the terminals become more likely to corrode as well. As part of regular auto maintenance the battery terminals should be inspected for signs of corrosion.
  
  We have discussed this matter with ****** through email contact. Regrettably O'Reilly Auto Parts will not be assisting with any compensation regarding this matter and will consider this case closed.

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to my local O'Reilly's Auto parts on ******** ****** ** ******* ********** I needed a front driver side wheel bearing with my abs the guy behind the counter looked up the part using my VIN number proceeded to give me the wheel bearing I purchased it had it installed and it's the wrong wheel bearing I spent lots of money to get it installed now they will not make it right unless I spend more money to have the bearing removed to get an exchange I'm at my wit's end the bearing is less than $65 I would like a refund or something to be done

  Business Response

  Date: 03/16/2023

  Our customer *** contacted us on 3/9/23 regarding this matter. The bearing sold to our customer *** is showing to be compatible to his vehicle. *** returned to our store on 3/10/23 and was assisted with a refund for the bearing. We are considering this case closed. 

• Initial Complaint

  Date:03/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item was said to be delivered and I did not receive order thank you. I was at work that day so I don’t know what customer they meet.
  
  Order ****************

  Business Response

  Date: 03/08/2023

  We apologize for any inconvenience or problem this matter may have caused, ******. Upon looking into the online ship-to-home order I see ****** contacted our ******** ******** ******* **** regarding this matter on 03/02, per notes on the order, advising *** finally located and delivered the package. The package was inspected with the *** driver present and found two items missing and one item damaged. The missing items were the ****** *** ******* and four ***** ******* ***** *****. The damaged item was a 10 oz tub of ******* ***** ****** that was found to be leaking. A refund for the three items was processed on 03/06 in the amount of $93.46 and back to the original form of payment. Please allow 3-5 business days for the refund to post. I also see the refund amount provided was disputed with our Team this day as well, in which ****** advised there was a $6 difference. Due to taking advantage of our online promotion at the time these items were discounted individually and we have refunded what was paid, but have also sent out a $10 O'Reilly gift card to ****** for the refund concern that should be received within 1-2 weeks coming from ***********, MO. We appreciate ******'s business and it is our sincere hope he will continue to choose O'Reilly Auto Parts for all future automotive needs. 
  
  We will consider this case closed. 

  Customer Answer

  Date: 03/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ****** **** **