Complaints

This profile includes complaints for O'Reilly Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  O'Reilly Auto Parts

  233 S Patterson Ave Springfield, MO 65802-2210

• 

  O'Reilly Auto Parts

  1874 Highway A Washington, MO 63090-6448

• 

  O'Reilly Auto Parts

  112 W Ashley Rd Boonville, MO 65233-1172

• 

  O'Reilly Auto Parts

  956 Talon Dr O Fallon, IL 62269-1848

• 

  O'Reilly Auto Parts

  PO Box 790098 Saint Louis, MO 63179-0098

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a replacement car battery from O'Reilly Auto Parts on 06/10/2023 at its location **** ******** ***** ********** ** *****. The cost was $275.15. (SSB47 PLT BATTERY) then asked for the battery to be installed per O'Reilly's offer of a free install with a battery purchase. The staff did not provide the free install, citing a lack of tools. This was after having me sit out on the curb for several minutes while they looked under my hood. They also did not take my old battery (as it had to keep using it). Fortunately, it worked enough to get me home. Today, I finally found someone to come and install the battery at a cost of $120.00. I am hoping that the cost of my install can be refunded to me, please.

  Business Response

  Date: 07/03/2023

  We apologize for the unacceptable length of time it has taken to respond to *****'s complaint and sincerely apologize for any inconvenience or problem that this visit may have caused, *****. Our stores offer free, courtesy battery installation for most vehicles as customer traffic allows and have brought this to the attention of our Store and District Manager so this may be looked into further and addressed with our team accordingly. 
  
  We do need additional information regarding this matter when able. If ***** can please provide us with the year, make, and model of vehicle the battery was purchased for along with a copy of the labor bill ***** incurred due to our team not being able to install the battery we will get this information to our managers for further review. The labor bill may be sent though this complaint directly or can be brought to our manager at our Nashville, TN store located on **** ******** ****. Once received and reviewed we will reach out to ***** as soon as possible at the phone number provided ending in **** so we may discuss this matter further. Thank you for your time. 

  Customer Answer

  Date: 07/03/2023

  Complaint: ********
  
  
  
  I am rejecting this response because it is incomplete. 
  
  I am driving a 2020 Nissan Sentra. The store was not busy at the time. Please find the requested documentation attached. 
  

  If a refund is provided, I would appreciate it if it could be issued to the credit card used to purchase the battery. 

  
  
  Sincerely,
  
  
  
  ***** ****

  Business Response

  Date: 07/06/2023

  Thank you for getting back to us with this information. This matter has been discussed with our District Manager, ****** ******, in which O'Reilly Auto Parts will be able to provide compensation for the battery installation service ******** ******** ****** *** performed on 06/13/2023, minus the gratuity. A reimbursement check in the amount of $100.00 will be sent to our Nashville, TN store located on **** ******** **** **** ******
  
  Our District Manager will be reaching out to ***** to discuss the poor shopping experience had while visiting our store and they payment we will be providing. Once the payment request has been entered and processed by our Accounting Department the reimbursement check will arrive at our Nashville store within 10 -14 days. Once received our manager will reach out to ***** at the phone number we have ending in 2977. We appreciate *****'s business and it is our sincere hope he will continue to choose O'Reilly Auto Parts for any future automotive needs. 

  Customer Answer

  Date: 07/26/2023

  Good afternoon,

  I have not been contacted by O'Reilly Auto Parts to receive this payment. 

  Thank you. 

  Business Response

  Date: 07/27/2023

  I spoke to our District Manager Peanut. The check request was inputted today, and the store should have the check in 7-10 business days. The store will call the customer when they receive the check. Our District Manager will call the customer. She previously tried calling but voicemail was not set up. 

• Initial Complaint

  Date:06/07/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed for a "gift certificate" as per advertisement and form provided by local store I inquired about the status they said the tracking number that is clearly printed on the acknowledgment was not something they could use. They sent me a link the link does not have a place to fill in the tracking number and instead just ask for name and location, when I did that they said there was no record of any rebate request on file in spite of the fact that I have a receipt for having filed one

  Business Response

  Date: 06/16/2023

  We received an email from **** on 06/07 regarding the rebate he submitted in which was an offer for a $10 ******** gift card when purchasing a ***************** battery. We see the marine battery **** purchased online on 05/30/23 in which when a rebate is submitted our rebate company asks, and states on the rebate form, to please allow **** weeks for the processing of the rebate. When looking into the rebate **** submitted our rebate company has confirmed to have received the claim in which is currently being processed and the $10 ******** gift card will be received within 10 weeks from the date the rebate was submitted. We have attached a screenshot of this confirmation from our rebate company of gift card in the process of being sent. 
  
  This matter was also escalated to our Supervisor, ******, on 06/08/23 as the ******************************************************************************************** which she reached out to **** on 06/08/23 explaining that we do not have any way to expedite the gift card being sent by our rebate company and sent a $10 ******** gift card to **** this day that should arrive within **** business days. 
  
  Again, **** should receive the second $10 ******** gift card for the marine battery rebate within 10 weeks from the date the rebate was submitted and will consider this case closed. 

  Customer Answer

  Date: 06/22/2023

  Have not received either gift certificate as of yet

  Customer Answer

  Date: 06/27/2023

  Recvd gift certificate as promised

  Satisfied 

  Business Response

  Date: 06/28/2023

  Thank you for bringing this matter up to our attention. I have spoken with our ****************** in which they have explained to be behind in sending out gift cards. We sincerely apologize for the delay. We have confirmed the gift card for **** was sent out last Wednesday the 21st and should be received by July 6th. The second $10 gift card will still be sent from our rebate company and again can take up to 10 weeks to be received from the date the rebate claim was received which looks to have been May 30th. 

  Customer Answer

  Date: 06/28/2023

  BBB you misunderstood my response I clearly said that I had received a good certificate and that I was satisfied and yet you were marking the complaint closed customer remains dissatisfied that is incorrect the adjustment provided has satisfied me

  Customer Answer

  Date: 06/29/2023

  I wrote that I was satisfied not once but 3x and you still refuse to accept that 

  Maybe you system need some lessons in reading comprehension 

  I

• Initial Complaint

  Date:06/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Truck has defective MOOG front suspension parts. This was installed by Four Wheel Parts a few years ago. Tomball Ford found the defects when I was getting an alignment. Four Wheel Parts will not warranty the parts as they cannot find my receipt as their computer systems are all new and the archive system does not work. Four Wheel Parts called two (2) OReilly Auto Parts stores and they will not warranty Moog either and steer customers to other parts. I have used MOOG parts for over 50 years and love this brand. I was forced to buy the parts again and pay for labor all over again as well for parts that have a Lifetime Warranty. I have all the new boxes from my 2nd purchase and all the defective parts too. I would like to send these to Moog and get my money please.

  Business Response

  Date: 06/14/2023

  Please accept our apology for the late reply. ***** would have to get with Four Wheel Parts regarding any warranty or refund on parts as ***** has his warranty through the shop and not O'Reilly Auto Parts. We will not be able to assist ***** with a refund or labor on the front suspension parts ***** is speaking of. We are considering this case closed. 

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My alternator went out on my 2014 Kia Sedona in November ‘22 had the mechanic replace it with an O’reilly alternator on 11/10/22 and then that part went out. That same mechanic replaced the part again after less than two weeks with a 2nd alternator by warranty on the first alternator; mechanic did not charge me to replace. The car broke down again and would not start certainly it wasn’t the same part cause I have used O’reilly before and had always had good results. I wanted a 2nd opinion and took my vehicle to a different mechanic on 12/03/22 and was told it was the alternator again. So the alternator was changed an 3 rd time and this is the 2nd time I used the warranty on the alternator. But since it was a new mechanic and I already had it towed to them, I had to pay full price on labor to have it replaced. My car broke down again and I took it to the same mechanic who replaced it the 3rd time and they replaced it with an AutoZone part on 12/21/2022 and I have not had any problems. The car has been running fine since then. I have already spoken to the district manager and filed the labor claim since I had to pay three times total to have the alternator replaced since they had to replace it twice at the new mechanic, they charged me twice since O’reilly part had failed me 3 times. I spoke to district manager originally on 12/21/22 to originally file my labor claim and then 4/21/23 to ask about pay out of it since it had been 4 months. I have called the O’reilly location in Portland, TX 3 times in between to get information on my claim but everyone says they will check into it but I have not received a response. So they are scammers and thieves because don’t tell people that they can file a labor claim when all you do is ignore people. I was told by one of your employees that y’all knowingly sold faulty alternators. This I truly believe since I had 3 faulty alternators in a row and have been completely ignored and disregarded.

  Business Response

  Date: 06/05/2023

  Again our apologies for the length of time it had taken O'Reilly Auto Parts to replay to *********'s first complaint submitted on 05/16, ID ********. 
  
  This matter has been discussed with our District and Regional Manager in which a payment request has been entered and a check for $500 will be sent to our Portland, TX store located on ***** ******* *** for *********. The reimbursement check is to cover the tow bill and two additional labor bills incurred due to the defective alternator. The payment is currently being processed by our Accounting Department and should get sent out by Wednesday, in which will arrive at our store within 10 business days. Once our store receives the reimbursement check our manager will reach out to ********* at the phone number we have ending in 7125. 
  
  We appreciate *********'s business, and it is our sincere hope she will continue to choose O'Reilly Auto Parts for all future automotive needs. If we may be of any further assistance, please do not hesitate to contact us. 

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in and ordered 2 mufflers, 2 Catalytic converters, and 1 oxygen sensor mounting kit. Had to order all parts and pay in full for the oxygen sensor kit and paid the shipping fee. An agreement was made with the manager that I could pick up all the parts at once on May 24th rather than having to come in each day for one part at a time. Every part ordered, except for the oxygen sensor mounting kit was sent back by O'rileys. Went to have the oxygen sensor mounting kit installed at a muffler shop and found out that O'rileys didn't order the correct part. Returned the part, that they stated was the correct one when it was ordered and asked for refund. They only refunded part of my money back and wouldn't give me shipping cost back for there mistake for ordering wrong part to start with.

  Business Response

  Date: 06/05/2023

  Thank you for bringing this matter up to our attention. We have spoken with our Store Manager, *****, at our Magnolia Texas store located on 7119 FM 1488 explaining the concern at hand. ***** assured a refund on the $10.34 shipping fee would not be any problem and will explain what we will be doing to his team so when ******** is able to visit there will not be any issue in receiving his refund. We apologize for any inconvenience or problem this matter may have caused, Clifford, and it is our sincere hope he will continue to choose O'Reilly Auto Parts for all future automotive needs. 

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stopped in to the #*** store at *******************************************************************************, around 5pm during the week of May 22nd-26th 2023 to get a quote on some tools. This location is in **************, ** and the outside temperature was about 90 degrees Fahrenheit. The ** was out in the building and the fans they had running were only moving the even hotter inside air around, not really cooling anything. The employees were drenched with sweat. THE ** HAS BEEN BROKEN SINCE LAST SUMMER. Our projected highs for the summer routinely break 100 with heat indexes nearing 120. This is a health hazard for the employees and needs to be addressed immediately.

  Business Response

  Date: 06/02/2023

  Thank you for bringing this matter up to our attention. We have confirmed with our Retail Facilities Manager the ** units are ready for delivery to our ***************************, ** store located on **** ********. There has been an unfortunate delay with our contractor who had an emergency in which the ** units will be installed no later than the end of next week. Until the ** units are fixed our Team Members may take breaks as needed and should have an operating water fountain with cold water. 
  
  If we may be of any further assistance, please do not hesitate to contact **. Your comments and suggestions are always welcome. 

  Customer Answer

  Date: 06/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************************

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 5.2023 I bought a battery for my 1996 ford explorer sport with a 1 year warranty from O'Reilly auto parts. The people I dealt with that day were very nice. I have had to jump start the battery 3 times, I went back to the store on May 19 and I spoke to Michael, who said he was the manager, he came out and said the battery was good, I asked him to replace it and he turned around and walked into the store, he was very condescending and dismissive. I feel he thought he could get away with that kind of treatment because I am an older female. Today May 25. 2023 and the battery was so bad that my interior lights would not come on and I had to jump start it again

  Business Response

  Date: 06/02/2023

  We apologize for any inconvenience or problem that this visit may have caused, ******. We have forwarded this information to our District Manager for review with our stores management team to ensure that all of our Team Members are aware of the proper customer service we expect as a company.  
  
  To our understanding, from when ****** called and spoke with our Customer Satisfaction Department on 05/26, the negative battery terminal was in need of being replaced before a new battery would be installed in which was agreed upon. After speaking with our Assistant Manager this afternoon at our Louisville, KY store located on 9401 Dixie Highway it was explained they replaced the battery in ******'s Explorer later in the day after one of our Customer Satisfaction agents had called our Store Manager regarding this matter on 05/26. 
  
  We appreciate ******'s business, and it is our sincere hope she will continue to choose O'Reilly Auto Parts for your future automotive needs. If we may be of any further assistance, please do not hesitate to contact us. 

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14,2023 I went into the location in North Little Rock, store number 1984, and purchased an oil filter for my 2014 Mercedes E350. I also purchased some other items as you will see. The invoice number for the transaction is ***********. After purchasing the filter, I had my technician do my oil change, as you can see below, I am the GM for mobility dealership. I have had my oil changed by my techs many times over the years as it saves me time and money to have them do it, and I have never had an issue like this before. Fast forward to May 13,2023, I am traveling back from Omaha, NE when my vehicle dies while on I-49 in Harrisonville, MO. I had my vehicle towed to Mercedes Benz in Kansas City, where I had to stay until Monday morning for them to look at my vehicle. When the technician looked at the vehicle, he found that the oil filter that was sold to me was the wrong one for my car, thus, causing my engine to seize.
  
  On May 15 I called into CS line and explained my situation. They referred me to a Mr. ***** ***, the district manager, who I did speak with on May 16,2023. Let’s say that this conversation went exactly as I assumed it would. Mr. *** stated that I knew I bought the wrong part because I pointed out to the associate working that the receipt stated this was for a 2011 E350, which in part is accurate, I did point that out to the associate who then told me that this particular filter was good for multiple years, and this was just how it printed on the receipt. I accepted that as reasonable, again I have worked in, and ran automobile dealerships for the past 32 years, I have a general understanding that parts are interchangeable within various year ranges. Mr. *** then went on to say that my technician should have realized that it was the wrong filter since the filter for the 2014 “looks” different then one for a 2011, again I disagree that the onus falls on the person installing the filter, even if there are slight differences in the appearance, the filter appears to fit. I make this deduction from the pictures that the tech at Mercedes Benz sent me.
  
  One of the things that stood out to me in my conversation with Mr. *** was that he asked me if I knew which associate sold me the part, to which I described the associate. Mr. *** then said he thought he knew who I was describing. He then made a statement later in our conversation that the associate in question did not remember our conversation. The reason this stood out was because he acted like he did not know who the associate was and then references that he had already spoke with the associate, this made little sense to me. After Mr. *** explained that O’Reilly’s would not pay for the damages done to my vehicle, I asked to speak with his supervisor to which he stated that this decision was a collaborative one between him, his boss, and the divisional VP. He explained that the decision was final.

  Business Response

  Date: 05/29/2023

  We apologize for the unacceptable length of time it has taken to respond to ****'s complaint. Looking into the correct oil filter for a 2014 Mercedes E350, the incorrect oil filter received and installed could not have installed properly due to the manner of the construction of the oil filter housing and how the oil filter seals. The technician that installed the oil filter should have been able to see the oil filter was incorrect and not proceed with the install. We have included an image of the correct and incorrect oil filter. Regrettably O'Reilly Auto Parts will not be assisting with any repairs, or compensation of, that a required due to the incorrect oil filter being installed and will consider this case closed. 

  Customer Answer

  Date: 05/31/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: Oreilly's expects that because the correct filter is different from the one they sold, it relieves them of responsibility. The two are similar enough, (reference attached photo) and in fact the filter that was sold appears that it fits where the filter was installed. An individual with experience changing oil would not know that this was the incorrect filter, unless they had direct experience with Mercedes Benz. The onus is not on the consumer or the technician installing the filter, it lies with the entity that sold the incorrect part. There is no doubt that this incorrect part was the cause of the failure, Oreilley's simply does not want to pay to fix the problem they created. If Oreilly's chooses to stay this course I will proceed with other alternatives.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  **** *******

  Business Response

  Date: 06/02/2023

  O'Reilly Auto Parts will stand with our original decision and will not be assisting with any repairs, or
  compensation of, that are required due to the incorrect oil filter being
  installed. We are considering this case closed. 

  Customer Answer

  Date: 06/05/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: It is obviously their fault. Just because they refuse to acknowledge this does not absolve them of responsibility. I have retained an attorney who will reach out to them on my behalf. We will now let the courts decide who is responsible.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My alternator went out on my 2014 Kia Sedona in November ‘22 had the mechanic replace it with an O’reilly alternator on 11/10/22 and then that part went out. That same mechanic replaced the part again after less than two weeks with a 2nd alternator by warranty on the first alternator; mechanic did not charge me to replace. The car broke down again and would not start certainly it wasn’t the same part cause I have used O’reilly before and had always had good results. I wanted a 2nd opinion and took my vehicle to a different mechanic on 12/03/22 and was told it was the alternator again. So the alternator was changed an 3 rd time and this is the 2nd time I used the warranty on the alternator. But since it was a new mechanic and I already had it towed to them, I had to pay full price on labor to have it replaced. My car broke down again and I took it to the same mechanic who replaced it the 3rd time and they replaced it with an ******** part on 12/21/2022 and I have not had any problems. The car has been running fine since then. I have already spoken to the district manager and filed the labor claim since I had to pay three times total to have the alternator replaced since they had to replace it twice at the new mechanic, they charged me twice since O’reilly part had failed me 3 times. I spoke to district manager originally on 12/21/22 to originally file my labor claim and then 4/21/23 to ask about pay out of it since it had been 4 months. I have called the O’reilly location in Portland, TX 3 times in between to get information on my claim but everyone says they will check into it but I have not received a response. So they are scammers and thieves because don’t tell people that they can file a labor claim when all you do is ignore people. I was told by one of your employees that y’all knowingly sold faulty alternators. This I truly believe since I had 3 faulty alternators in a row and have been completely ignored and disregarded.

  Business Response

  Date: 06/01/2023

  Please accept our apology for the late reply. We are forwarding this information to our District Manager ***** who oversees our store in Portland, TX. We will also request that our District Manager follow up with our customer Rosemary after reviewing this matter with a resolution.  

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new thermostat for my 2003 f150, I swapped it out. When I swapped this thermostat I had to drain my coolant and refill it. I put 2 gallons of antifreeze in my truck and continued ti have issues. I went and bought a new water pump and a fan clutch. I returned the water pump( mine was good) and swapped the 80 dollar fan clutch. I continued to have the same issue so I pulled the new thermostat draining two more gallons of coolant and put it back together. Wow no I have no issues I was going to go back to the store and warranty it and see if they will replace the coolant. Then I got an email for a review on the thermostat, I left a honest professional review like this one and they rejected it saying it goes against there guidelines….. I think that’s extremely shady and trying ti only get good reviews. That’s not right reviews are there to inform potential future customers. I want the thermostat replaced and my coolant replaced.

  Business Response

  Date: 06/01/2023

  Our Store Manager Cameron from our Springfield, MO store spoke with out customer ****** on 5/30/23 at 1:47 PM CT. We are replacing thermostat and compensating our customer with 2 gallons of coolant. 
  
  As for the review, all user-submitted product reviews on oreillyauto.com are reviewed and handled by a third party. Any content in a review that contains an opinion or is not about the product specifically, or any content that contains profanity will be declined. Any review that has been declined cannot be reviewed further and would need to be resubmitted on oreillyauto.com Unfortunately we cannot guarantee approval on any further submissions and all reviews are subject to this same review. We are considering this complaint closed.