Business Profile

New Auto Parts

O'Reilly Auto Parts

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Better Business Bureau has received complaints against O'Reilly Auto Parts. Complainants allege they were sold incorrect parts that subsequently damage a vehicle and the company failed to pay for consequential expenses such as hotel bills, difficulty obtaining a refund, and poor customer service.

Complaints

This profile includes complaints for O'Reilly Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

250 total complaints in the last 3 years.
63 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a alternator. Paid 300.00. Then took to my automotive shop, Paid 400.00 for install. Within 2 weeks the alternator is out. I am being charged again for labor and missing work. Sols a bad part. The store should be responsible for this repair! I was almost killed in the intersection when my car stalled.
Business Response
Date: 11/09/2023
We would be happy to assist the customer with filing a labor claim with the manufacturer of the part. We will need the following taken to the store where the customer purchased the part: the defective alternator, a copy of the invoice showing where it was installed by a licensed ASE Certified mechanic, an estimate of invoice showing where it had to be installed again. This will be sent to the manufacturer who will test the part, determine why it failed and decide what, if anything, they will reimburse. Once the part is sent to the manufacturer the process for testing and to get a response back typically takes 6-8 weeks.
Initial Complaint
Date:11/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Faulty Battery Installation
On 10/15/2023 at approximately 6:30 pm for a battery to be installed, ( spoke with Travis to make sure had a battery in stock). During installation *** ****** was having problems with taking cables off and on, ( making contact with metal of car arcing sparks from battery connection). *** ****** handed driver ****** ****** the hold down and bolt stated couldn't mount back on battery tray. *** ****** got home said check engine lite was on.

Return to O Rielly on 10/16/2023 approximately 11: 00am spoke with **** (asst. mgr. ) found cables were loose as (loose connections to battery post). **** ending up installing and tightening all connections and mounted hold down on battery explained to him check engine lite was on , ran a code which stated voltage to ecm ( electric control module). They were not able to diagnose any further.

On 10/19/2023 took car to dealer for further diagnosis found ecm faulty code p0604 Internal Ecm Ram fault need replaced. After ecm installed system was good ( no check engine lite) no codes.

Comment about loose connection

If it loose to the point of interrupting the circuit to the point the car ecm and / or alternator can get damaged due to voltage spikes created every time the cables looses connection..

*** ****** had arc battery couple or so times could have damaged ecm but i believe loose connections was fault, left battery unsecured, left battery and cables loose which could have resulted in short to electrical system

Thank you
Edward Lane
937 232-8142
Ps.
I have contacted
District mgr. **** ************

Corporate customers satisfaction dept ****** ***** ***** asked for **** ****** to be contacted
************
Customer advocate ***** ******* can't leave messages sends you to customers satisfaction dept.exten
*****
Business Response
Date: 11/03/2023
I called our Regional Manager ****, sent him our notes from customer's calls with us as well as the BBB complaint. **** is calling the customer now to discuss his issue.
Business Response
Date: 11/14/2023
I have spoken to the customer and we will be issuing a check for reimbursement of the repairs made to the 2008 Pontiac G6 owned by his girlfriend, ****** ****** in the amount of $975.03 that was paid for repairs to **** ******* **** *****. I have sent a liability release to our store at **** * ****** ******** ** Bethel Township, OH 45344 for ****** to sign after work today. I have also emailed this information to the customer.
Customer Answer
Date: 11/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I hope in future they are more careful

Sincerely,

****** ****
Initial Complaint
Date:10/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 14 2023 I went to o reillys to get coolant. The employee looked at a piece of paper and then walked to get the coolant, and he handed it to me, he stated it was for my jeep 2018. I told him the VIN to look up and make sure it was correct. The price was 21.79 he told me I didn't need the Vin number.

Now my vehicle is in the shop at napleton and it cost 4600 to repair because the wrong coolant was put in my vehicle. Due to the wrong coolant being put in I need a new radiator, gaskets etc. The wrong coolant mixed with the correct coolant and it turned to gel destroyed my entire engine. The car dealership has documented the wrong coolant, and the repairs, and what my jeep model ms 90032 manual specific needed that o reillys did not give me. O reillys has stated it was the correct coolant,
then I was put in touch with the o reillys corporate number. I just keep being told it will be reviewed. No one has called me. My jeep is waiting to be worked on and the bill to be paid. It has been heavily documented by the dealership that the o reillys coolant is the reason for the breaking of my vehicle parts. I have emailed supporting documents to o reillys.
Business Response
Date: 10/31/2023
The customer first contacted us at the corporate level regarding this matter yesterday, October 30. The information was sent to our District Manager, who was out of office yesterday and will be back today, and our Regional Manager to look into and contact the customer. Our field management will call the customer back as soon as they can regarding her issue.
Initial Complaint
Date:10/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/13 I called to purchase auto parts (strauts). I am a senior and asked if there was a senior discount and was told yes, 10%. I tried to pay with a credit card and have my son pick them up for me. I have very limited mobility and severe health issues. They would not accept payment over the phone, so I provided my son with cash and he drove to get them. He said they wouldn't honor the senior discount when he got there because he wasn't a senior.The next day, Saturday, my wife stopped by with the receipt and asked them to issue a refund for the senior discount, and the store clerks proceeded to argue they never give price adjustments, EVER! While still in the parking lot, she called customer service and was on the phone for over 1/2 an hour. The *** (*****) was sympathetic, but said she couldn't help, but would have the district manager call us. He never did, but the store manager called on Tuesday and just said "I'll look into it". All the information was provided previously to the ***, so not sure what he needed to look into. I am including the information from the store receipt..,Store location: ***************************************, (Ziaire, Drawer 5, 3273WS181) and invoice 3273-120135. Of course he never called back, so I called again just yesterday (Oct 26.) and he not so nicely told me to take a hike.There seems to be a lot of issues lately with customer service and dis-respect for seniors, but this was over-the-top. They've overcharged us - we were only requesting the money owed. I'm equally frustrated with the amount of time we spent trying to get them to refund the money owed (including my wife actually driving there). They appear to be laughing at the situation.
Business Response
Date: 10/30/2023
I spoke to our District Manager *****. He has called the customer twice, most recently on 10/17/23 and left voicemails but did not receive a call back. ***** spoke to our Store Manager who said he spoke to the customer on 10/26/23 and explained that we cannot provide a senior discount to someone who is not a senior citizen, just like we would not be able to provide a military discount to someone who has not been in the military. The Store Manager said we would be happy to provide the discount, but the customer would have to be the one to come in to the store. The customer told our manager he would start shopping elsewhere. If **************** would like the senior discount applied to his purchase, he can go to our store at ******************************************************************** and see our Store Manager ***** who will re ring the items and refund the difference between what customer was charged and the senior discount.
Customer Answer
Date: 11/05/2023
Complaint: 20793384

I am rejecting this response because: I went to the store today. Assistant manager **** was unaware of the situation and called the store manager. Store manager said he knew nothing about this complaint,and told **** to tell me if I wanted to come in Monday to discuss this I could. I cannot believe this. I have driven there twice (and this is a 70 mile round trip), and both times I was told they can't help. NO, I'm not going back a 3rd time - this is totally out of control. Sounds like I'll never be issued the difference for the the wrong price.

Sincerely,

*********************
Business Response
Date: 11/07/2023
I have requested our District Manager ******************* the customer again to get this addressed.
Customer Answer
Date: 11/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:10/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to O'Reilly Tuesday 11/17 to get my battery tested. My battery was bad so I purchased a battery for $206.99. They came out and took out the old battery to replace it with the new battery. In doing so they hooked the battery up backwards and killed my car completely. I had all my windows down and the sunroof open. They told me a fuse was blown when he hooked it up wrong and they couldn't find that part anywhere in Louisiana. All they could do was offer a car cover to cover my car until the part came in. I wasn't comfortable with leaving my car completely open with just a cloth cover for anyone to vandalize in the parking lot. I got American Towing to pick it up and bring it to the Honda Dealership which they put it in a shop until they could run a diagnostics on it to see what damage was done hooking it backwards. The battery had a dead cell from hooking it up backwards so they replaced the battery, ran a diagnostic test & replaced a 125 amp main fuse. The tow bill was $140.00 & the dealership bill was $682.79. I do not feel anyone paying a $600 dollar a month note would leave their car open in a parking lot. I feel O'Reilly should be responsible for the tow bill and Honda dealership bill. The reginal manager told me to bring the bill to the store and they would see if they were responsible for any of what they repaired on my car. He also told me they were not responsible for the tow bill.
Business Response
Date: 10/25/2023
The store ordered the main fuse for the customer and told her it would be two days before they received it. The customer chose to tow her car to the dealership and have them do repairs instead of waiting for our store to receive the part required to fix her vehicle. The customer did not talk to our management prior to having the car towed and dealership complete repairs. Our Regional Manager is aware and will call and follow up with the customer regarding her concerns.
Business Response
Date: 10/25/2023
I spoke with our Regional Manager ****, who spoke to the customer on Friday, October 20. We need a copy of the repair bill from the dealership so that we can see what was wrong with the vehicle and what they repaired before looking into reimbursing the customer. The customer can return the battery she got from us to our store and we will issue her a warranty refund for the amount she paid for it.
Customer Answer
Date: 10/31/2023
I do not have a problem with bringing them the receipt & returning their battery. The fact of the matter is they are making it sound like I should have left the car there for them to work on when the part came in. Not mentioning the fact that my car was completely open with no way to lock it up until they received the part. So I had no choose but to move my car to a safe & secure location that could also make sure no further damage was done after changing the fuse.

Thank you
******
Customer Answer
Date: 10/31/2023
Complaint: ********

I am rejecting this response because: This is not a guarantee that they will take care of the towing and the dealership bill I was stuck with after the battery was hooked up incorrectly. I will bring their battery back and if they give me a full refund for the battery I am willing to deduct that amount from the dealership bill of 682.79. With that being said I am still wanting the tow bill of 140.00 and the balance of the dealership bill of 475.80 to be covered by O'Reilly. They can not expect me to have left my car in that parking lot for two days unlocked, windows down & sunroof open. Not to mention allowing them to diagnose the problem it caused to my car by their mistake!

Sincerely,

****** *****
Business Response
Date: 11/01/2023
I spoke with our Regional Manager ****, who spoke to the customer on Friday, October 20. We need a copy of the repair bill from the dealership so that we can see what was wrong with the vehicle and what they repaired before looking into reimbursing the customer. The customer can return the battery she got from us to our store and we will issue her a warranty refund for the amount she paid for it. We cannot look into any potential reimbursement for the dealership fees the customer incurred until we receive a full and complete copy of their diagnostic and what they repaired, as well as their bill.
Initial Complaint
Date:10/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 08/21 I went to OReilly's to buy a track bar for my 2010 Dodge 3500 ( because of death wobble)
OReilly's in Butler Mo. sold me one (# ********) had it installed, fast forward to 09/15/2023 the track bar broke total lose of control, went across 3 lanes of traffic in Kansas City, got the truck back home, went and looked on OReilly's web site found out it was the part for my truck but they sold it to me anyway. got most everything fixed, have asked OReilly's to pay for the:
Toe Truck
New part
Repairs to my truck
Lost income while the truck was down
totaling $6586.62
They are only wanting to pay the labor to install the bar.
Business Response
Date: 10/25/2023
Our District Manager has been speaking to and working with the customer on this issue. The part is not the incorrect part for his vehicle. In order for us to file a labor claim or liability claim with the manufacturer, we need a copy of the receipt where the customer had an ASE Certified shop install the part, a copy of an estimate for repair or receipt of the work having to be done again, the defective part, as well as copies of bills and/or estimates for anything else related to the part failure that the customer is requesting reimbursement for. All documentation and the part will be sent to the manufacturer who will test it, determine why it failed and decide what, if anything, they will reimburse. O'Reilly Auto Parts does not guarantee or reimburse labor on a failed part, that is solely at the discretion of the manufacturer. We cannot file a claim with them for the customer without the required documentation and part.
Customer Answer
Date: 10/26/2023
Complaint: ********

I am rejecting this response because: As you can see from their own web site it states ‘NOT FOR MY TRUCK” I have talked to their district manager ***** Cromer
sent him an email with the pictures and he looked up the part number and confirmed that yes indeed it was the wrong part.
He did in fact ask for the receipts so that they can pick and choose what they wanted to pay for, the labor to install it all they wanted to pay according to ***** *****, and ****** ******* they have never ask for the part, nor will I give it to them that is the only proof I have that it happened

Sincerely,

***** *****
Business Response
Date: 10/27/2023
Our District Manager has been speaking to and working with the customer on this issue. In order for us to file a labor claim or liability claim with the manufacturer, we need a copy of the receipt where the customer had an ASE Certified shop install the part, a copy of an estimate for repair or receipt of the work having to be done again, the defective part, as well as copies of bills and/or estimates for anything else related to the part failure that the customer is requesting reimbursement for. All documentation and the part will be sent to the manufacturer who will test it, determine why it failed and decide what, if anything, they will reimburse. O'Reilly Auto Parts does not guarantee or reimburse labor on a failed part, that is solely at the discretion of the manufacturer. We cannot file a claim with them for the customer without the required documentation and part. O'Reilly Auto Parts does not review or process labor claims. If the customer is wanting reimbursement, he must go through the manufacturer's labor claim process.
Initial Complaint
Date:10/23/2023
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
see Attached document
Business Response
Date: 10/23/2023
Since the part was purchased through a mechanic, and the mechanic bought the part from us, the mechanic holds the warranty. Our store has assisted the mechanic's shops with filing labor claims with the manufacturer of the product. Once the manufacturer receives the defective product and documentation for the original installation and showing where repairs have to be done again, they test their product to determine why it failed and they decide what, if anything, they will reimburse. O'Reilly Auto Parts does not guarantee or reimburse labor. The amounts reimbursed on the labor claims to the shops, and subsequently what the shop reimbursed the customer, is not something we have control over or make any decision on. The customer would have to talk to the manufacturer of the part and/or the shop who did the the work if he is not satisfied with what was reimbursed.
Customer Answer
Date: 10/23/2023
Complaint: ********

I am rejecting this response because: O'reilly North Orem picked up the part(s) and have them and should have documentation of their receipt. I neither purchased the part(s) from O'reily directly or took possession of them to file a labor claim. O'reilly needs to work with the shop(s) to resolve this part of the labor claim to avoid civil action.

Sincerely,

******* *****
Business Response
Date: 10/24/2023
Since the part was purchased through a mechanic, and the mechanic bought the part from us, the mechanic holds the warranty. Our store has assisted the mechanic's shops with filing labor claims with the manufacturer of the product. Once the manufacturer receives the defective product and documentation for the original installation and showing where repairs have to be done again, they test their product to determine why it failed and they decide what, if anything, they will reimburse. O'Reilly Auto Parts does not guarantee or reimburse labor. The amounts reimbursed on the labor claims to the shops, and subsequently what the shop reimbursed the customer, is not something we have control over or make any decision on. The customer would have to talk to the manufacturer of the part and/or the shop who did the the work if he is not satisfied with what was reimbursed. There is nothing additional O'Reilly Auto Parts can do in this matter.
Customer Answer
Date: 10/24/2023
Complaint: ********

I am rejecting this response because:

AGAIN, your store required the defective parts returned. The shop is not able to complete the paper work where you have both the defective parts and paper work. Will go ahead with the civil action. Your legal department has been put on notice.

Sincerely,

******* *****
Initial Complaint
Date:10/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/16/23, I purchased Bosch rear wiper blade for $12.99. Without telling me, the cashier, *****, also applied a charge of $14.99 for the manufacturer's defect warranty. Installing the wiper's today, I took another look at the receipt and noticed the charge, which I do not want. WHY IN THE **** WOULD ANYONE PAY MORE FOR THE WARRANTY THAN THE PART IS WORTH? This is a business scam run by this deceitful company.
Customer Answer
Date: 10/23/2023
I would like to withdraw my complaint #******** against OReilly Auto Parts in Phoenix. I met with them today and determined that there was no additional charge. Rather, the layout of the receipt was confusing and caused this misunderstanding.
Initial Complaint
Date:10/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Never received rebate on royal purple oil $15 only reason I bought it way past the 8 weeks to process
Business Response
Date: 10/20/2023
The status of all rebates can be checked at ************************************************************* When checking with information customer provided, it does not show any rebate received. Customer should have received a confirmation email regarding receipt of rebate. We would need the information from that to look into this further. The customer can also call the company who handles the reabates at ************** to make sure his rebate was received and check status.
Business Response
Date: 10/20/2023
The status of all rebates can be checked at ************************************************************* When checking with information customer provided, it does not show any rebate received. Customer should have received a confirmation email regarding receipt of rebate. We would need the information from that to look into this further. The customer can also call the company who handles the reabates at ************** to make sure his rebate was received and check status.
Customer Answer
Date: 10/23/2023
Complaint: ********

I am rejecting this response because:
Lost in mail or by third-party company who processes rebates
WON'T BE DOING ANYMORE O'REILLY REBATES OR BUSINESS MORE THAN LIKELY

Sincerely, ***** ********

***** ********
Customer Answer
Date: 10/23/2023
Complaint: ********

I am rejecting this response because:
Lost in mail or by third-party company who processes rebates
WON'T BE DOING ANYMORE O'REILLY REBATES OR BUSINESS MORE THAN LIKELY

Sincerely, ***** ********

***** ********
Business Response
Date: 10/25/2023
The status of all rebates can be checked at ************************************************************* When checking with information customer provided, it does not show any rebate received. Customer should have received a confirmation email regarding receipt of rebate. We would need the information from that to look into this further. The customer can also call the company who handles the rebates at ************** to make sure his rebate was received and check status. There is nothing further we can do without the additional information.
Business Response
Date: 10/25/2023
The status of all rebates can be checked at ************************************************************* When checking with information customer provided, it does not show any rebate received. Customer should have received a confirmation email regarding receipt of rebate. We would need the information from that to look into this further. The customer can also call the company who handles the rebates at ************** to make sure his rebate was received and check status. There is nothing further we can do without the additional information.
Initial Complaint
Date:10/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I PURCHASED A STARTER FOR MY 2004 JEEP CHEROKEE. I NOTICED THE SAME DAY IT WAS PUT ON IT WAS LOUD, MAKING A GRINDING SOUND, AND WASN'T NORMAL.
SO I CALLED THE STORE AND A WOMAN ANSWERED AND SHE WAS RUDE, SO I ASKED FOR THE MANAGER.
THE MANAGER TOLD ME HE CAN GIVE ME THE PERSONAL NUMBER (*****) OF THE PERSON WHO FIXED MY TRUCK, BUT COULD NOT GIVE ME DETAILS ABOUT MY STARTER BECAUSE IT WAS PURCHASED UNDER *****'S BUSINESS ACCOUNT.
1ST OF ALL I CAME IN THE STORE AND WAS WAITED ON **** WHO SCREWED UP THE TRANSACTION ON MY CREDIT CARD, SO I HAD TO USE ANOTHER CARD BECAUSE THE RETURN DID NOT POST RIGHT AWAY.
2ND OF ALL NO 1 CARED WHO BUSINESS ACCOUNT I WAS USING WHEN I PAID FOR IT.
NOW ALL OF A SUDDEN THE MANAGER WOULD NOT ANSWER MY QUESTION. ALL I WANTED TO KNOW WAS IF A SHIM CAME WITH MY STARTER AND HE REFUSED THAT INFORMATION.
IN RETURN I TOLD HIM I WILL NEVER SHOP HERE AGAIN AND I STAND BY THAT STATMENT!!!!
WHEN ***** WENT TO ********** TODAY, 10-6,23 THEY PUT THE STARTER ON THE MACHINE AND IT WAS A DEFECTIVE PART.
NOW I RISKED MY FLY WHEEEL AND ETC. BY ********** MAKING THIS MISTAKE.
Business Response
Date: 10/10/2023
I called and spoke to our Store Manager ****. **** said he explained to ******* when she called that the starter came with a shim but she would have to talk to her mechanic to find out if he used it. The mechanic came in and warranty replaced the part on 10/6/23 and store has not heard from the mechanic or customer since. If customer wants to return the part for a refund, our Store Manager **** will do a warranty refund as a courtesy. We will need the starter back in order to do this.
Customer Answer
Date: 10/11/2023
Complaint: ********

I am rejecting this response because: That statement is not true. The manager refused to give me the information on the starter and suggested that I call the mechanic. They can mail me a gift card for the faulty starter, me having to miss work to let the mechanic correct the error O'reilly's made, and for getting smart over the phone.

Sincerely,

******* ******
Business Response
Date: 10/12/2023
We cannot refund the starter unless the customer brings it back to the store. We are happy to assist with the refund she has requested, we just need the part back to do so.
Customer Answer
Date: 10/12/2023
Complaint: ********
Just know I will never shop here again and I hope this serves as a lesson to watch how you talk and address a customer!!!!

Sincerely,

******* ******

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Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Customer Answer

Business Response

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

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