Business Profile

New Auto Parts

O'Reilly Auto Parts

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Better Business Bureau has received complaints against O'Reilly Auto Parts. Complainants allege they were sold incorrect parts that subsequently damage a vehicle and the company failed to pay for consequential expenses such as hotel bills, difficulty obtaining a refund, and poor customer service.

Complaints

This profile includes complaints for O'Reilly Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

257 total complaints in the last 3 years.
65 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have been continually giving me the wrong parts so when I have to return them and get the correct part , they only refund the price of the item and they keep the sale tax.. So I'm paying sales tax twice just to get 1 item...
LOCATION INVOLVED:
O'Reillys auto parts
**** * ******** **** **
Houghton lake MI, *****
*** ********
Business Response
Date: 09/14/2023
The customer purchased *** ****** Fuel Pump Module Assembly for $244.79 with $14.69 sales tax for a total of $259.48 on invoice *********** 9/10/23 (image attached). The customer returned that fuel pump on 9/10/23 on invoice *********** and purchased I** ****** Pump Module Assembly for $319.49 as well as WD ***** 12oz WD-40 for $7.99. The subtotal was $82.69 with $4.96 sales tax after deducting the $259.48 the customer paid for the first pump that was incorrect. The customer paid a difference of $87.65 total. The initial purchase price and sales tax were deducted from the exchange purchase. The customer did receive credit for the purchase as well as the sales tax.
Initial Complaint
Date:09/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I go to the oriellys parts store located at **** *** in port orchard wa and proceed to gather the parts I need for a customer's vehicle as I have done many times. The store manager proceeded to follow and watch me so directly that I was getting anxiety and felt so uncomfortable and unsafe. I have severe ptsd and don't do well when profiled and harassed. I have used this store for many years without issue but will now never go back as long as he works there! I dropped all parts I was purchasing and told him directly he was out of line and left the store! Theft happens but harassing good, loyal, paying customers is unexeptable and very unprofessional! I can't imagine corporate being happy with them treating a disabled veteran in such a way. You may never know the customers past and current struggles. So you should treat everyone equally!
Business Response
Date: 09/14/2023
I have sent this information to our District and Regional Managers so that they can look into and address it.
Initial Complaint
Date:09/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went to O'Reilly Auto Parts at **** ******* **** ** in San Jose, CA to purchase replace Jumper Cable Clamps.
The clamps were purchased and I told the Edwin the sales Clerk that I will make sure that the clamps fit my car's terminals (the car was parked outside). The Clerk agreed and I headed out.

I carefully removed the clamps from the packaging and checked that they fit the terminals - WHICH THEY DID NOT!

I immediately entered into the store to return the clamps.

There was another clerk working there and he said that since the packaging was opened he cannot accept the Clamps back!

I told him I got permission from the previous Clerk and he still refused.

This is a pure SHAM and DISGRACE to the O'Reilly Auto Parts franchise.

I will never step foot in this HORRIBLE AND DISGRACEFUL place.

I want a full refund on my AMEX Immediately.
Business Response
Date: 09/12/2023
I called our store at **** ******* **** ***** *** ***** ** ********** and spoke to our Manager Mariano. The customer can bring the item in for a full refund. We consider this matter closed.
Customer Answer
Date: 09/14/2023
Complaint: ********

I am rejecting this response because:

I am not going back to this store and the HASSLE from this Store is out of control.

The store manager can coordinate with me to come pick up the product.

Sincerely,

*****
Business Response
Date: 09/15/2023
Our stores are not able to pick up products from retail customers. The customer can take the item to any of our stores for a full refund.
Customer Answer
Date: 09/18/2023
Complaint: ********

I am rejecting this response because:
The store is hassling me to return something which they didn't accept to begin with.
This is HORRIBLE and POOR customer service

Sincerely,

***** **********
Initial Complaint
Date:09/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/14/2023

I purchased a starter from O'Reilly Auto Parts, The mechanic claims that the starter is a bad starter, I went to the part store to tell them that the mechanic put the starter in my car and it is not loud and will not start, they told me they need the starter back, I told them it was in the car. I should not have to pay for the removal of a part that I paid for to work, the store want me to give the part back which its not a problem, but the mechanic does not want to take it out with out charging me again. I feel that this is a shame to get more money from the customer, selling bad parts is happening often especially to women. this store has place me financial hardship and now my car is worst because of their bad part according to the mechanic.

LOCATION INVOLVED
O'Reilly Auto Parts
84 Whalley Ave
New Haven CT, 06511
(203) 200-7310
Business Response
Date: 09/06/2023
I am unable to locate a purchase for the starter under the customer, ******** account. Our warranty process would be that the original purchaser of the part, whether it is ****** or the mechanic's shop ******* **********, will need to bring the defective starter to our store and we will warranty replace it with another. If the original purchaser does not wish to remove the part from the car first, then they would have to purchase the replacement part and we would issue a warranty refund to the original purchaser once the defective part is returned to our store by the original purchaser. Whomever the original purchaser of the part is can also file a labor claim with the manufacturer to see if they will offer any reimbursement for the additional installation of the part. The store will need the defective part, the repair invoice showing where the part was replaced the first time and an estimate or repair invoice showing where the work has to be done again. This will need to be given to our store by the original purchaser, our store will then send it to the manufacturer who will test the part, determine why it failed and decide what, if anything, they will reimburse. If the mechanic's shop that did the work purchased the part from us, then the customer ****** will need to handle everything through their mechanic.
Initial Complaint
Date:09/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/25/23, I purchased a battery for my car. The sales person installed it for me. I drove home and parked until work on Monday 8/28/23. When I got to work the car seemed like something was wrong but I just went into work. When I got off work, and went to my car, it would not start, it was completely dead. I lifted the hood and the battery was hanging on by a thread! The sales person just through it into my car and didn't secure it properly at all! I am surprised and very thankful that I didn't get into an accident or worse! Contacted the business and they couldn't care less about my terrible experience.
Business Response
Date: 09/12/2023
Our District Manager ****** has been calling the customer and leaving voicemails at the number provided (***********) but has not received a call back at this time. ****** can be reached at his office at ************ or a message can be left for him to call back if he is not in. At this time, there is nothing further we can do until the customer and ****** speak.
Customer Answer
Date: 09/13/2023
Complaint: ********

I am rejecting this response because: I received ONE phone call, while I was at work and could not answer. So it is untrue that the company has tried multiple times to contact me. If they cared to make things right, they have my email, as well as my credit card information to issue a partial or full refund, since I could've died, from the service I received after the sorry attempt of installing the battery, purchased from them.

Sincerely,

******* ******
Business Response
Date: 09/15/2023
I have sent the customer's email address to ***** and requested that he either call again or email.
Initial Complaint
Date:09/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/24/23 I started my car and it immediately died, I did not want to drive far so I drove over to the O’Reilly Auto Parts Store (map says it is 3 minutes from where I live) hoping they did batteries. The worker was using a gadget to test my battery and could not get it to test and was saying it looks like it is the alternator since its not registering your battery. I asked him if that was the right thing to test batteries with since he had been playing with it for quite a while. He gave me a look. I said could you go in and ask the other guy. He said ok. He went inside and apparently I was right because the other man came out with a different gadget and told him he had the wrong one, and showed him how to use it and it brought up my battery right away and said it was not good any more. As that man was walking back in he turned his head back at us and said you should be thanking us, I must have had a confused look on my face because he said for standing out here in the heat testing your battery. Max temp that day was 95 degrees I do not know what it was around 4:30-5:00 pm. I do not know why he needed to say that. But any way the worker replaced my battery and I left. 8/31/23 first time I have been out in my vehicle since the previous week, I go to ********* to pick up my RX then grocery shopping. It is not a smooth way into *********, and I barely get into the line when my car stalls out on me. I popped the hood from the inside, we both walked to the front, and he popped the hood and low and behold you should see the pictures I will attach. The tow man started to touch it because the red side was no longer even connected to my battery. I said don’t touch anything, let me take some pictures first. he did not even connect the red side and all it took was my going into the parking lot of ********* for the connection to jump over the battery and disconnect.
Business Response
Date: 09/06/2023
Our District Manager, **** *******, spoke to the customer about her concerns and issue with her battery. The customer purchased a replacement battery from Advance Auto and our store refunded her for the battery she purchased from us on August 31, 2023 invoice *********** for $274.29. We consider this matter closed and resolved.
Initial Complaint
Date:08/30/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Oriellys in ********** gave me the wrong transmission fluid for my sons car, so, ******** at the **** **** orielleys sent me to **** **** TIRE PROS AND AUTOWORKS with a filter and gasket, to flush it and change the gasket and filter. She later picked up the filter because **** **** **** **** and auto works decided not to change it, And I know if you use a contaminated gasket you can contaminate the whole transmission causing it to fail, Now every since **** **** tire pros and auto works flushed the transmission the transmission pan has been leaking. I took it back to them two times and it is still leaking. They said they couldn't find the leak but they topped it off with fluid and tightened the bolts on oil pan, the first time, second time tightened two bolts. It was good for 3 days, Now it is leaking again. Because I'm a girl they are acting like I'm stupid and not interested in helping fix their mistake. They need to fix the problem not bandaid it. When I contacted the owner of orielleys back after he responded to my negetive review they told me they did not respond to me. That someone was scamming me. I'm really not sure which 3 of the businesses is at fault. Will you please help me get my sons car fixed?
Business Response
Date: 09/01/2023
I called and spoke to our Store Manager ********. The manager went to do a sales call the other day at the repair shop ****** **** **** ***** and they said the customer reported them to BBB. The customer got a few quarts of transmission fluid at our store located at **** ********* ******* ****** ** ********** ** ******* *********** 7/18/23 (purchased items were PTQ FK266 A/T Filter, ORO D 1QtTransFld, ORO D-1 1GalTransFld), and then came to this store *** ****** ******* **** ***** ** ********** to get one more and Store Manager ******** said that was not the correct fluid and customer should flush her system. Customer said she didn't have the money to do that, our District Manager was in office and consulted, Store Manager contacted one of our commercial accounts ****** **** **** ***** and they agreed to do flush. Store Manager told shop to give her the old filter back once it was removed for warranty exchange because customer had the filter under warranty with us. Shop never gave our store the old filter back, but Store Manager paid shop for the flush. The shop has the old filter for our store to pick up from them. Customer then went back to shop a few weeks to a month after the flush and said that the shop ruined her transmission. Customer had had a friend do a transmission flush because she was having transmission problems and slippage. That is what the items purchased from us 7/18/23 were for. Customer told Store Manager when she came in to her **** **** store that she had a leak and needed another quart of fluid. That's when Store Manager said she didn't think the fluid customer got from our other store was correct and offered to have the system flushed for her. Customer had transmission problems and a leak prior to buying fluid from any of our stores. Shop was sent transmission fluid, transmission gasket and transmission filter from our **** **** store to do the flush and they used all items sent to them. The issue the customer is having currently is the same issue she had prior to having her friend do a transmission flush for her. We are not accepting liability for this issue.
Customer Answer
Date: 09/01/2023
Complaint: ********

I am rejecting this response because: They are lying I never went in there and said that my transmission was slipping, The transmission to this day is not slipping. The only thing I am trying to get them to do is fix The leaking Pan. ****** from **** **** tire pros and auto works told me he did not change the filter inside the transmission Pan that he gave the brand new filter back to ********. So if they are saying they have a used filter to pick up they are lying because **** **** tire pros owner told me he did not change it. My transmission is not slipping, it is leaking. I never had anybody flush the transmission because it was slipping. We bought the car for my son's 16th birthday and we were trying to make sure it had a tune up and new fluid for him when he started school this year. There was nothing wrong with our transmission and there still is not anything wrong with our transmission. I just want the leak fixed properly.

Sincerely,

****** *******
Business Response
Date: 09/01/2023
The shop is returning the used, old transmission filter to our store in **** ****. The Store Manager said that the customer told her that she had bought a transmission filter and fluid at our store in ****** ** *o have a friend do a transmission flush due to a leak and issues. The shop replaced the filter, gasket and fluid and billed our store for it. Our store has no knowledge of the shop not completing the repairs. If the customer is stating the shop that did the repair work caused an issue to her vehicle that she did not have prior to visiting the shop, she would need to take that issue up with the shop. O'Reilly Auto Parts did not work on the customer's vehicle. We consider this matter closed.
Customer Answer
Date: 09/05/2023
Complaint: ********

I am rejecting this response because: The shop told me that ******** picked up the oil filter and they did not use the oil filter that ******** sent over because they're comment was the original oil filter is better than these new ones they have come out. ******** cannot pick up the use oil filter from the shop because they did not change it. ******** knows they did not change it and she cannot pick up the used one because she took the new 1 back to the The store that ****** gave her.

Sincerely,

****** *******
Initial Complaint
Date:08/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Supplier Claim ******** * ** ***** ******* - Sons Motors
First of all, let me just say that I have been doing business with O’Reilly Auto Parts since 1993 and I’ve been a professional technician since 1996. I also appreciate all of the great parts and service from the company, over the years. I have never, in 32 years of working on vehicles and equipment, had a part failure cause the kind of, for lack of a better word, unique failure. I also fully understand that O’Reilly Auto Parts does not remanufacture components; they just make some profit from distribution, and sales. The alternator pulley fell off of the alternator only 4 days(213 miles) after being installed. The serpentine belt that drives the water pump, fell off. No battery light or CEL illuminated to warn the customer of the situation, and the engine over-heated, and blew the head gasket. The engine had coolant leaking into cylinders #3 and #4 at a high rate. I really appreciate the assistance of the local district manager ******* ***** in this difficult situation. I only ever filed on claim, but the remanufacture denied it. The manufacturer is responsible for tightening the pulley(there is no pulley nut on this particular design), and only if the voltage regulator fails does the battery voltage have time to drop enough for the battery light to illuminated. I had to eat shit on this job, because I will not even get paid for my labor of replacing the engine. I only want the parts reimburse to the customer to make things right. The total was $2,714.00 and I have received $233.42 leaving a balance of $2,480.58 for the engine that I had to replace because of an alternator. It won’t even pay for the tow truck or rental car. Even though I might have to take the company to small claims court, I understand (from ample research) that this was a fluke occurrence, that will hopefully never happen again in my career. I will also continue to recommend O’Reilly Auto Parts as my first choice to my customers.
Business Response
Date: 08/29/2023
Our store submitted a labor claim for the customer to the manufacturer, ******** ***** ** ******** ***. The labor claim denied by manufacturer with the comment "The results after inspection and testing showed that the unit was received with a loose pulley nut. If the pulley comes off due to a loose nut, the warning lights come on which provides ample time to pull over before any engine damage occurs. If you have any questions or comments regarding this claim, please feel free to call our Technical Hotline at (800) 228-2672 between the hours of 6:00am to 5:00pm PST, Monday through Friday." O'Reilly Auto Parts does not reimburse labor, that is something only offered by the manufacturer. I have attached the denial letter from the manufacturer. If the customer has any additional issues with the labor claim, they would need to contact the manufacturer. We reimbursed the customer $ $233.42 for alternator via a check and it was hand delivered 8/22 to the customer. The customer would need to contact the manufacturer for any additional questions or concerns regarding their decision on the labor claim. We consider this matter closed.
Customer Answer
Date: 09/05/2023
Complaint: ********

I am rejecting this response because: I know its not in the companies best interest to do the right thing(even for a long time commercial customer),so even though the customer is now seeking legal action, I hope that we can continue to do business at this time. Thank you

Sincerely,

****** ****
Business Response
Date: 09/06/2023
The customer would need to contact the manufacturer for any additional questions or concerns regarding their decision on the labor claim at ***** ******** between the hours of 6:00am to 5:00pm PST, Monday through Friday. There is nothing additional that we can do, as all decisions regarding labor claims are made by the manufacturer. We consider this matter closed.
Customer Answer
Date: 09/07/2023
Complaint: ********

I am rejecting this response because: The matter has been taken to small claims court. Can we please close this case? Thank you

Sincerely,

****** ****
Initial Complaint
Date:08/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Stated on website that my order would be next day delivery, which is why I placed it. After a couple hours I received email that it shipped but in fact they just created a label and the delivery date changed to 8/24 Which is not next day delivery as stated in checkout!!!! I would not have ordered it for delivery if it was not next day and company refused to cancel the order even though it was sitting in a warehouse and all they did was create a shipping label but already would not be honoring the next day delivery which is dishonest business practice and false advertising!
Business Response
Date: 08/24/2023
I have attached our shipping FAQ from our website, *******************. The customer chatted in with our Internet Customer Support on Tuesday, August 22 and also Wednesday, August 23. They provided the information from the FAQ to him. I have also attached them. They also issued a $15 O'Rewards coupon to the customer for the inconvenience, which will issue on Tuesday, August 29. UPS shows that the customer's package is out for deliver today. I have attached a screen shot from UPS.com. If the customer would prefer a refund to the part, he can return it to any of our stores. I show there are several O'Reilly Auto Parts stores close to the customer, and have attached a map with that information. Unfortunately all delivery dates shown on OReillyAuto.com are estimates, and it is not possible to guarantee a delivery date. Orders can be delayed due to carrier delays, natural disasters, and other unforeseen circumstances beyond our control.
Shipping & Delivery
When do I have to place my order to receive Next Day Delivery?
For your convenience, an easy-to-use order countdown is included anywhere a Next Day Delivery estimate is shown (all product, My Cart, and Checkout pages). Next Day Delivery eligibility is based on daily order cutoff time which varies by location, product, and availability. Final eligibility and estimated delivery date is calculated during the Delivery step of Checkout.

How do I qualify for Free Next Day Delivery?
Most orders totaling $35 or more (excluding any core charges) qualify for free shipping or Free Next Day Delivery to eligible addresses. Item cancellations that bring your order total below the $35 minimum and special order items may also impact Next Day Delivery eligibility and cost. Oversized items, items requiring special handling, and some shipments to Alaska or Hawaii are not eligible for Free Next Day Delivery.

Why doesn’t my order qualify for Next Day Delivery?
Not all delivery addresses are eligible for Next Day Delivery. Final eligibility for estimated Next Day Delivery is calculated during the Delivery step of Checkout. Your delivery estimate may change during your shopping experience based on items added to your cart.

What if my Next Day Delivery order does not arrive on the estimated delivery date?
All delivery dates shown on OReillyAuto.com are estimates, and it is not possible to guarantee a delivery date. Orders can be delayed due to carrier delays, natural disasters, and other unforeseen circumstances beyond our control.

Customer Answer
Date: 08/24/2023
Complaint: ********

I am rejecting this response because:

They should Not advertise nor state that the order will be delivered the next day at checkout if they can not guarantee this to the consumer. It is unclear as it DOES NOT say Estimated next day delivery, it states Next day delivery with a date of the date after sale. Nowhere on the checkout page did it say estimate or not guaranteed. I still haven't received my order. I also WOULD NOT have ordered it if it stated "maybe it will be delivered next day" it is not transparent on their website, it is misleading and false.

Sincerely,

****** *******
Business Response
Date: 08/25/2023
When viewing a part on our website, there is a clickable link next to the estimated shipping time that states Shipping Details. When you click on it, the following is displayed:
Shipping Estimates and Availability
Shipping Estimates:
Estimated delivery dates and order fulfillment time(s) are based on company averages. The actual delivery times may vary due to weather conditions, warehouse availability, etc.
All times should be used as a reference and not a guarantee.
All final shipping fees and arrival times are reported at checkout.
More Shipping FAQs
The "More Shipping FAQs" at the bottom is a second clickable link that goes to our complete FAQ page for shipping. UPS shows that the customer's order was delivered yesterday on Thursday, August 24 at 4:43 pm and left at his front door. If the customer does not wish to keep the part, he can return it to any of our stores for a full and complete refund. If the customer is not able to locate the part that was delivered, he will need to call our Internet Customer Service Department at 800-755-6759 opt 1 and they can open a case with UPS.
Initial Complaint
Date:08/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase an item that ended up not working for what I needed so I return the part and instead of getting the money refunded to my card like it should have been something happened where I'm now out the $67 that I spent I went to the store spoke with the assistant manager was given a number to call but that number that they gave me for the district manager goes to the security office at their warehouse. It is my strong opinion that this company is nothing but Crooks and thieves
Business Response
Date: 08/11/2023
The customer made a purchase on 8/8/23 for a fan assembly, part HDN 3670 in the amount of $68.63 on a Visa card ending in **** on invoice ***********. The customer returned that same part back to us on 8/10/23 and was issued a refund in the amount of $68.63 back to their Visa ending in **** on invoice ***********. The refund shows as settled in our credit card system, which means the customer's bank has accepted the refund. it can take the bank up to five business days to reflect the refund back in the customer's account. If the customer does not see their refund back in their account by end of day Thursday, August 17, they would want to contact their card issuer and file a dispute for a credit not received so the bank can locate the refund.

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Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

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