Business Profile

New Auto Parts

O'Reilly Auto Parts

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Better Business Bureau has received complaints against O'Reilly Auto Parts. Complainants allege they were sold incorrect parts that subsequently damage a vehicle and the company failed to pay for consequential expenses such as hotel bills, difficulty obtaining a refund, and poor customer service.

Complaints

This profile includes complaints for O'Reilly Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

250 total complaints in the last 3 years.
63 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Sir/Madam,I am writing to file a complaint against O'Reilly Auto Parts store **** ***** * ***** ****** *** *******) for fraudulent charges made to our business credit card. On 01/11/2024, we discovered that there were 187 unauthorized charges made to our credit card from O'Reilly Auto Parts. When we contacted the manager, they stated that some of the charges were delivered to a business called ***********, but the charges were made to our business credit card. Despite our repeated requests, the manager refused to give us a refund for the charges they made fraudulently.We have already contacted our bank and reported the fraudulent charges. We are also considering filing an attorney general complaint and possibly taking legal action against O'Reilly Auto Parts.I would appreciate it if you could investigate this matter and take appropriate action against O'Reilly Auto Parts. I have attached copies of some of the fraudulent charges and other relevant documents to this letter.Thank you for your attention to this matter.Sincerely,*********** ********
Business Response
Date: 01/29/2024
I spoke to our District Manager ****, who has been working with the customer on this. He had requested the customer provide him with the total dollar amount of disputed transactions so that we could credit him for them, and has not received that information yet.
Initial Complaint
Date:01/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORileys messed up my 2006 ***** impala because they sold the wrong plugs. Well they wrote me a check for the cars engine to be fixed which I greatly appreciate. The manufactured tested the spark plugs and seen they did not fit the vehicle and changed it in their database and on the web as does not fit a 2006 impala now. I just wanted to thank them for taking responsibility and paying to fix my 2006 impala they sold the wrong plugs for. I also want to say I wouldnt have came after them so hard if this was not the first but I believe the second car they messed up of mine by selling the wrong plugs. I say this because after I changed the plugs in my **** Monte ***** which takes the same plugs their website said I lost compression on the cylinders later found out and not thinking of how it couldve been the wrong plugs I scrapped the car. Well I bought same plugs for impala and it messed dip that engine as well and i knew once advance and AutoZone told me those plugs do not fit either car i got a mechanic to confirm what happen to my 2006 impala and I had to take a lost on my **** Monte ***** ls do to I couldnt prove what it did to that car. All I am saying is thank you for taking part responsibility and you might also want to update your computer systems for ****** on a **** ***** Monte ***** LS sfi 6 cylinder engine as those plugs do not fit that car either. I got the scrap ticket a few months after buying plugs for that car from you all too and autozone and advance auto confirms they dont fit yet ******* still says they do. You all actually messed up 2 cars of mine not just one and Im pretty sure just cant prove the other however u got the vin and receipt for the plugs before the impala plugs. Not worried about it but change your site for it as well not just impala. Thank you again
Business Response
Date: 01/19/2024
Our merchandise department and AC ***** are working together to make sure we receive proper cataloging and product information from the manufacturer.
Customer Answer
Date: 01/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for trying and again for fixing whats wrong. I will continue to shop at ORileys now because taking responsibility and fixing mistakes is better than denying them. Everybody makes mistakes and Im glad ORileys had my back when its all said and done. ORileys got my vote again with all you all have done thank you.

Sincerely,

***************************
Initial Complaint
Date:01/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought tire cable chains but when I put the tire cable chains on my car and started driving the car began to vibrate violently and two of the connectors came off. . The connector pieces that attach one end of the tire cable to the other are not well designed because they come loose easily. The tire cable chain also seemed to be too small for my tire because it fit very tightly on the tire. I went back to the store and they refused to refund the tire cable chain and they suggested that I get a tire chain tightener for an additional $11 dollars. I think that it is the poor quality of the tire chain that caused the problem in first place because the connectors don't connect the two sides securely and the two part of the tire chain come loose and a neighbor who helped me attach the tire chains told me that the connectors seem flimsy. My tire size is R 16 but this tire chain should only be used on tires that are R15 and smaller. When I bought the tire cable chain, the salesman told me that I could return it but the sales person I saw today said that they are not returnable.
Business Response
Date: 01/16/2024
Can you please provide the invoice number from the receipt where you purchased the chains so that I can look into this further, as well as the year, make and model of your vehicle? Thank you.
Customer Answer
Date: 01/23/2024
Hello BBB
The invoice number is *********** and the sate of purchase is 1/6/2024. I asked the seller if I could return the tire cable chain if it did not fit and he said yes. Th problem with tire cable chains is that you are unable to determine that the tire chain will fit and work until you put the tire chain on and drive with it. Furthermore the salesmen did not tell me that I would have to buy a separate tensioner which helps the tire chain fit better which I found out from another employee.. The most important problem is that the locking mechanism is flimsy and the tire chain came partially loose.The whole tire chain design was poorly constructed and it looked flimsy but I needed tire chains at the time.
Thank you
Business Response
Date: 01/23/2024
Thank you for the information. I called our store at **** **** ***** *** ********** ** ********** and spoke with the Manager on Duty ***. The chains the customer purchased do not come with tensioners, but the packaging does state what size tires the chains are for and will fit. The following information can be found on our website: *********************************************************************************************
Warranty:  Product Packaging Must Remain Unopened And Untapped To Be Eligible For A Refund
Unit of Measure:  Per Pair
UPC:  # 51217010344
Series: Cable Chain
Weight (Lbs): 6 Lbs.
Rim Size (in): 13 To 18 Inch
Number Of Cross Chains: 12
Number Of Rollers Per Cross Chain: 24
Cable Tire Chains; See Detailed Description For Applicable Tire Sizes;
IMPORTANT: Due to Tire Size Variations, Pre-Fit Prior To Use!
Fits Tire Sizes: P235/50R13, P245/50R13, 195R14, 205R14, P215/70R14, P215/75R14, P225/60R14, P225/65R14, P235/60R14, 27X8.5-14, 185R15, P195/70R15, P195/75R15, P205/55R15, P205/65R15, P205/70R15, P215/55R15, P215/60R15, P225/55R15, P195/55R16, 195/60R16, P205/55R16, P205/60R16, P205/65R16, P215/50R16, P215/55R16, P215/60R16, P225/50R16, P235/55R16, P245/45R16, P205/50R17, 205/55R17, 215/45ZR17, P215/50R17, 225/45ZR17, 235/40ZR17, 245/35ZR17, 245/40R17, 215/40ZR18, 215/45ZR18, 225/40ZR18, P220/55R390.
Patented Snap-lock fastening system
Meets SAE Class S clearance requirements
Zinc plated case hardened rollers
Once the chains are open and/or installed, we are unable to return them. The receipt also prints this information, stating "must be returned in unopened package". I have attached a copy of the invoice the customer received with their purchase.

Customer Answer
Date: 01/23/2024
Dear Better Business Bureau
I compared the tire cable chain connector from the O'Reilly tire chain and from the ****** tire chain and you can clearly tell that the O Reilly tire cable chain connector has a large hole that prevents a secure fit with the oher end of the tire chain. The picture I sent is a side by side picture of the O" Reilly snow tire cable chain connector and a picture of another snow tire chain connector .You can clearly see that the O'Reilly snow tire cable chain connector has a large hole for the other part of the tire chain to connect to and the connection is loose and that is why the O reilly tire cable chain comes off. On the other hand the cable tire chain connector from ****** has a small hole allowing for a tight connection so that the tire cable chain will not come loose. This picture clearly shows that the O"Reilly tire cable chain is poorly designed.
Initial Complaint
Date:01/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a transmission from this company through O'Reilly's auto parts. had a liscensed mechanic install the transmission and it was defective. The mechanic took it out and we sent it back at the request of power torque and they sent a replacement. The 2nd one was also defective. Our mechanic took it out and power torque replaced it for a 3rd time. Once again, it was defective and leaking oil from 2 areas. we asked the mechanic if he can just fix this one since power torque cant seem to build a transmission. He fixed it and we have the car back after 10 months with no car because of power torque. This happened to my mothers 2002 Dodge Durango. Each time the mechanic cost was $900 for a total of $2700 out of pocket.

On a 2nd case I bought a transmission from the same place for my 2005 H2 Hummer and am on my 2nd transmission from these people waiting for the mechanic to get my H2 into his shop. Same mechanic, same shop. Power torque has paid nothing for labor cost to replace their junk in our vehicles and we've been MONTHS without our transportation. On the H2 I'm out $900 and about to happen again. I'm looking at $1800 out of pocket.

O'Reilly's auto parts says they are the middle man and has no part in it. no help at all.

Thanks in advance for any help.
Business Response
Date: 01/29/2024
We are Power Torque Inc in Ellisville MO 63021. We are an industrial company that has no affiliation with O'Reilly's and we have never sold automotive parts. If you check our Website we even have a place trying to direct their unhappy customers to the correct Power Torque. We have been in business 56 years and do not appreciate our company being connect to the other Power Torque. I'm not sure where the BBB received their information from because this has happened before. Please correct your records to the correct Power Torque. IF you need more information to get this corrected please let me know.
Trudy Anderson *********************
Power Torque Inc
************
Business Response
Date: 02/01/2024
Power Torque handles all of their warranties themselves. If the customer would like to provide us with their Power Torque claim number, as well as original invoice number for the purchase of the transmission we can look into this further.
Initial Complaint
Date:01/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 1, 2023 I purchased a Microgard oil filter part # ******** from O'Reilly's Automotive store, located at:
**** * ***** ******, Merced, Ca. for my 2022 Hyundai Santa Cruz.
After completing the oil change on my vehicle, I started the vehicle and allowed the engine to idle for approximately five minutes. At this time the warning light came on showing a malfunction indicator lamp. I Immediately turned the engine off. Not knowing what the problem was I had my vehicle towed to the Hyundai dealership in Merced, Ca. to be diagnosed. The service department discovered a plastic threaded drain plug lodged in the oil pick up line. This problem starved the engine of oil, destroying the engine. The reason the drain plug was able to become lodged in the line is because of poor packaging by the manufacturer. The plug was loose in the oil filter box and became lodged inside of the oil filter and when the engine was started the drain plug was sucked into the oil pick up line which starved the engine of oil. Replacing the engine was done by the Hyundai dealership in Merced, California. The cost was $11,309.08. The Microgard Select oil filter is sold by O'Reilly's for the 2022 Hyundai Santa Cruz.
Business Response
Date: 01/05/2024
In reviewing the customer's purchase history with us, I do not have an oil filter purchased on August 1, 2023. There was one purchased on 8/8/23 that was refunded on 8/19/23. In order to look into this further, we will need to know if that is the purchase in question or if it was a different one. We will also need a copy of the estimate for repairs from the dealership the customer went to stating what the issue is, what caused the issue and the estimate for repair.
Customer Answer
Date: 01/07/2024
Complaint: ********

I am rejecting this response because: I did purchase the oil filter from O'Reilly's Automotive located in Merced, Ca. on August 1, 2023, this is the one I used for my oil change and the one that created the problem that destroyed the engine on my 2022 Hyundai Santa Cruz. I purchased the exact same oil filter on August 8, 2023, for the purpose of comparing the packaging. The second oil filter packaging was the same as the first oil filter I purchased, with the small plastic oil filter canister drain plug loose in the box and not contained in the small parts bag with the other small parts.
If O'Reilly's can find proof that I purchased an oil filter on August 8, 2023, they can also find that I purchased the exact one on August 1, 2023. I feel that the part that destroyed my engine should be addressed, and I believe I am due to be compensated.

Sincerely,

****** *********
Business Response
Date: 01/08/2024
After reviewing this with our District Manager, we found that our store filed a labor claim with the manufacturer on behalf of the customer. The manufacturer tested the oil filter and determined it was not defective and denied the claim. O'Reilly Auto Parts does not review, consider or pay labor claims, they are handled entirely by the manufacturer. If the customer is unhappy with the claim determination, he can contact the manufacturer.
Initial Complaint
Date:01/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On december 22nd, I stopped at oreillys in burien Washington I needed a new wiper blade so I thought. They said they did not have the cheap one but I dont believe them. Spent 26 dollars. Manager out it on. Never actually left parking lot. Literally 2 minutes later I went back and said it did not fox the problem. He said he could not do anything. I wanted to refund it. I never used it.
Christmas came. I called corporate. They said they would have refunded it had it been done same day. They offered to refund it but take away the wiper. How could I drive with no wiper?
I want a refund. I did not need this wiper and they need to make this right. Not okay!!!!
Business Response
Date: 01/18/2024
Our policy is that once a part is installed on the vehicle, it is considered used and we are no longer able to return it new and resell it to someone else as such. We do not refund installed parts that did not fix an issue. In this instance, we can refund the wiper for the customer as a courtesy, however we would have to have the product/wiper back in order to do that.
Customer Answer
Date: 01/22/2024
Complaint: ********

I am rejecting this response becausei I obviously need a wiper blade. How would that work? Shame on you!

Sincerely,

***** *********
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to oreillys auto parts to have my car battery and alternator tested. They said my 1 year old battery was bad.
So I bought a battery from Oreillys auto parts.after about a week the battery would not start My car. So I went back to oreillys and they said they could not check my altinator as their tester was not working.I went to a competitors auto parts store and their altinator tester was not working also so I went back to O’Reillys and purchased an alternator. This still did not fix my problem. So I went to another Auto Parts store and they tested the alternator and the battery and said both were bad. So I returned the alternator to O’Reillys but they would not take the battery back because they tested the battery and said it was good.
I told them that I had charged their battery for several hours and it would not take a charge. At this point 2 employees start implying. I was dishonest in my conversations with them and I told them I was a Christian and that I don’t lie.
Anyway, that didn’t seem to matter to them they persisted that I was being dishonest, so I left the store. I would like to get my money back or get another battery that will take a charge.
Business Response
Date: 01/02/2024
The customer contacted us via phone 12/26/23. Our District Manager has the information from the phone call as well as the BBB Complaint and will call the customer to discuss his issue.
Initial Complaint
Date:12/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/10/22 I purcha**d rotors for a 2007 Chevy HHR. Prior to March 10, 2023 I made **veral calls to the 240th store where ***** and *** are employees. They were aware of my problem and the warranty on the rotors. On March 10,2023 I made an appointment to have my rotors removed from a reputable certified local mechanic. The rotors were removed and tested to be warped. While my car was on the rack, i had to bring the parts back to be replaced at the 240th store. The mechanic placed the parts in a box that was laying around in his area for me to carry. I entered your 240th store gave *** my information showed her the rotors and becau** I had the parts in an unknown box, she immediately refu**d to honor my warranty. *** and ***** agreed tho** parts were not Oreilly's becau** they were in an unknown box and they didn't look warped to the naked eye. The time I spent being berated by ***** and *** was despicable with comments that I don't have a reputable mechanic working on my car. I was very insulted by the treatment I received and felt I was prejudged and denied the appropriate **rvice that was due to me. The end result was I had to purcha** another **t of rotors becau** my car was on the rack at the shop. *** brought the parts out to my car with me and said ***** told her to do that and she has to do what she says even if it is wrong. I told my mechanic about it and he called and tried to explain it to ***** and she did not act in accordance. After my car was done by my mechanic, I went to your store at ***** ** ***** in Kent. I explained what happened at the ***** ** 240th store to one of the managers. He said he works with my mechanic and his company they are reputable. He told me to bring the old parts to him and he refund my money. But every time I pass by the 240th store I think about the treatment I received. It needs to be reported no matter how long it took. ***** and *** need to stop that practice of prejudice and bullying of Oreilly's customers.
Business Response
Date: 12/29/2023
I have **nt this information to our District Manager and they will call and follow up with you regarding this as soon as possible. Reference number *************
Initial Complaint
Date:12/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have fallen victim to identity theft, discovering unauthorized transactions and suspicious activities associated with my identity. I've taken the step of filing a police report, but I now require assistance to address and resolve this issue. My objectives include recovering my financial losses, restoring my reputation, and seeking your guidance in removing the fraudulent inquiry from my credit report. I'm hopeful that you can provide the necessary support in addressing this matter.
------------------------
O REILLY AUTOMOTIVE
Inquiry: Apr. 27, 2022
Business Response
Date: 12/21/2023
For the customer to remove the credit inquiry from his credit report, he will need to work directly with the credit reporting agency. I spoke to our credit department and we have no way to remove the inquiry.
Initial Complaint
Date:12/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went into local O'Reilly Auto Parts store on 10/26/23, seeking a fog lamp bulb made for 2000 Mazda Miata. Counterman did not consult the O'Reilly system but rather pulled a bulb from a rack on one of the aisles and told me that this was the correct bulb. It was not. Shortly after installing bulb, a high intensity NOT designed for this application, the vehicle caught fire the first night I drove the car using the fog lamps, on 11/18/23 in the local ******* parking lot. The fire department extinguished the blaze, one that originated in the fog lamp on the passenger side that O'Reilly had sold me, burning up the bumper, headlamp, wiring, fog lamp housing, blistering fender and hood, melting the radiator overflow jug under the hood. Much damage was done, with parts replacement alone being $1350 thus far not including over a thousand dollars labor. Spoke with the local District Manager, ***** ********* recently (12/15/23) who advised me that O'Reilly did not have a listing for a 2000 Miata in their computer system. Had the counterman ****** looked at the computer system instead of being cavalier and exceedingly arrogant in a vacuum of knowledge, he would have realized what he sold me was an incorrect application for the fog lamp bulb. The high intensity bulb he sold me created far too much heat and energy, such that it started the plastic fog lamp housing on fire, resulting in significant damages to my 2000 Mazda Miata. Mr. *********, the District manager, tried to assert that my vehicle was not a 2000 model but a 2001 model that they did have a listing for in their computer system. IT is a moot and illogical point however as the counterman never consulted the computer system to determine the correct fog lamp bulb for the application that I sought specifically.
Business Response
Date: 12/18/2023
In order to look into and address the customer's claim, we will need a copy of the Fire Marshall's report for their response to the vehicle fire, as well as a quote or estimate from the mechanic/shop the customer has consulted for repairs stating what the issue is, what caused the issue, and what is estimated to be necessary to repair the issue. Once we have those documents, we will review them and go from there.
Customer Answer
Date: 12/18/2023
Complaint: ********

I am rejecting this response because: It will take time and additional cost to compile the information that is being requested by the entity. I can provide them with photos of the burned components as well as send them the actual burned/melted components should they desire to inspect and confirm through their independent sources that the fire originated and emanated from the faulty bulb their employee provided. I will also get the vendor to compile an estimate of the damages as soon as the work is completed.

Sincerely,

******* *******
Business Response
Date: 12/19/2023
In order to look into and address the customer's claim, we will need a copy of the Fire Marshall's report for their response to the vehicle fire, as well as a quote or estimate from the mechanic/shop the customer has consulted for repairs stating what the issue is, what caused the issue, and what is estimated to be necessary to repair the issue. The Fire Marshall's report will document their professional determination on the cause and origin of the fire, and the estimate will provide the mechanic's professional determination of what the issue is, what caused the issue, and what is estimated to be necessary to repair the issue. Once we have those documents, we will review them and go from there. We cannot proceed without these documents.

Customer Answer
Date: 12/19/2023
Complaint: ******** I am rejecting this response because:
Please provide a contact and mailing address so I can get the materials put together and send to your offices. I need some time to put all the documentation together and provide to your offices. Also, I deem the request by O'Reilly officials as merely a delaying tactic and one to obfuscate the real issue, that their employee sold a part for my vehicle that was not the correct component. Had the employee looked into the O'Reilly computer system he would have noted that there was NO listing for the part requested for my 2000 Mazda Miata. The fire issue would have never been an issue had the employee done his job properly.

Sincerely,

******* *******
Customer Answer
Date: 12/27/2023
Attached is the requested information pursuant to the request of O'Reilly Auto Parts Corporate: fire report, professional opinion as to the source of the fire, and estimate of damages. The estimate and opinion was provided by the owner of *********** Auto Glass & ***********, a company that specializes in extensive *********** of classic automobiles, some of which have incurred fire damage. The Owner, ***** ***********, was a fireman for 15 years prior to operating the extensive vehicle *********** and is well qualified to opine as to the source of the fire and damages that were incurred 11/18/23 as a result of O'Reilly's employee negligence and lack of appropriate training. There are instances attached where the fog lamp housing melted and started afire as a result of using a fog lamp bulb of wattage far beyond it's capacity (attached).
According to the Local Fire Chief ***** *******s (Phone *** ********) the fire was extinguished when the fire department arrived, presumably by ******* personnel and/or a local good Samaritan with fire extinguishing equipment. Previously photos of the damage incurred have been provided and additional photos of the damaged fog lamp housing are attached hereto. I can be contacted at either ************ or *** *** **** for further information or clarification as appropriate. Please have O'Reilly Corporate remit their check for the estimate, $4,103.94 as reflected on the attached without further obfuscation or impediment.
Customer Answer
Date: 12/29/2023
Re: Follow up to multiple communications directly and through BBB
Letter to business from consumer:
Pursuant to the online request of O'Reilly's corporate offices via Better Business Bureau (BBB) complaint #********, enclosed is the documentation requested. I electronically transmitted this information to BBB St. Louis today but it is not clear that it will be forwarded to the appropriate offices of your company. Enclosed is the following:
* Estimate of repairs totaling $4,103.94 provided by a reputable and well respected vehicle *********** company, *********** *********** in Minden, LA.
* Professional opinion regarding the source of the fire which caused extensive damages to my 2000 Mazda Miata MX-5 on 11-18-23. The writer of this opinion was a fire fighter for 15 years prior to engaging in the current operation of automotive ***********s.
* Fire report provided by Minden Fire Chief ***** *******s. Apparently, someone (a ******* employee or a good samaritan) had extinguished the blaze prior to the arrival of the fire department. Chief *******s has opined that it is not customary for them to engage the State Fire Marshall except in instances of suspicious circumstances. Thus, no State Fire Marshall report is available as the matter was not referred to them by the City of Minden Fire Department.
To equitably settle this matter, I am willing to accept full reimbursement for the damages caused by the ineptitude of your company's employee per the amount of $4,103.94 stated in the enclosed estimate. Again, I can be contacted at ************ or at my cell number ************. Please remit your check for this amount at your earliest convenience so that I may move forward with the *********** of my vehicle back to its pre-fire damaged state.
Summarily, these damages would not have transpired had O'Reilly's Auto Parts counter man had simply requested the replacement fog lamp bulb information from your company's computer system. Instead, counterman ****** "shot from the hip" so to speak, walking down an aisle and extracting what he deemed as the appropriate fog lamp bulb for the requested application. Again, and per dialogue with Mr. *********, O'Reilly's District Manager, there is not a listing for a 2000 Mazda Miata MX-5 within the computer system. Factually, and again per Mr. *********, the listings for a replacement fog lamp bulb occurs in your company's system for later models, 2001 and above. There are enclosed also instances of where the higher wattage (55 watt) bulb was used by others with similar results, melting and fire transpiring. Should you need further clarification regarding this matter, I can be contacted as the aforementioned telephone contacts as well as ***********************. I have not yet obtained a bill for the towing of the vehicle by a secondary source on November 18th to the repair facility but it is estimated to be $100.00 in addition to the estimate enclosed.

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