Business ProfileforEverything Kitchens, LLC

I purchased a 20 pc ** ******* set for over a thousand dollars on September 15th. On the site they listed it as including a 7.25 quart Dutch oven and 5 quart braiser. These items make us the bulk of the set and are easily valued at $700+ normally. Upon getting the package on the 21st it was clear they sent the wrong size of both of the two tickets items. I called to report it and was told by ***** that she needed to get in touch with the ** ******* representative to try and figure out a resolution. She spoke to the representative a few days later and sent me a return shipping label to send to the manufacturer. I was told I would be sent the correct items and they weren’t waiting for me to send the incorrect items back as it would ship immediately. Well fast forward to now where they have had the items sent back to them for a few days and yet I don’t even have a tracking number for when my correct items are going to be sent. This is a huge mistake on both of their parts and yet nobody seems to be providing a quick resolution to this. It’s not a big ask to expect a tracking number for a replacement item after 2 weeks of having the incorrect items sent. I have been incredibly patient and understanding for the last few weeks but this is $700+ of goods and yet they seem to be dragging their feet in fixing this. This should have been resolved by now. I would like a update as to when I’m getting the return by no later then Friday with proof of a tracking number. If you’re unable to provide that, then I want a refund. This is a mistake on your part and the manufacturers part not mine and it’s not an unreasoned request to expect this to be resolved quickly as you didn’t upheld your end of the transaction by not shipping the correct items that I purchased and provided payment for. Order number: *******