Business Profile

Internet Marketing Services

Money Tree Lead Systems, LLC

Complaints

This profile includes complaints for Money Tree Lead Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

111 total complaints in the last 3 years.
50 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint

Date:01/29/2024

Type:Product Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

I paid Money Tree Lead systems (also known as Housejet and Pay Per Closing) an initial fee of $1,997 on 11/22/2022 to be entered into their Pay Per Closing program. This consisted of paying the previously stated fee and also paying the company a 25% referral fee on every transaction. I was a new real estate agent at the time and was hungry for business so I fell for the sales tactics of the man on the other side of the phone line at no fault of Housejet. I was told and was given in writing that Housejet would either refund the $1,997 at the first closing through the program or if after 1 year with the program no deals have been closed I would also receive a refund under the following conditions (copied and pasted from the addendum I signed):You attend and complete every course offered for this program and implement its ************** provide a complete list, direct from your MLS and signed off on by your broker, of your closed transactions during your time with us.This Addendum will be considered null and void if the above condition is not met or if you initiate a credit card dispute and we will be under no obligation to refund any monies to you.On November 6th 2023 I called Housejet to discuss receiving a refund because I had not closed any transactions and wanted to discuss a refund. I tried to log into my account on November 15th after I put in the written request for a refund and not only could I not access my account, but it seemed to have been deleted completely. The reason I think this is the case is because I tried to submit a support ticket via email and I received an auto-response saying that no account with my email address exists (7 days before my contract was technically due to expire).I went through the rebuttal process as requested and was denied twice based on me not fulfilling my contract, but the things that they said I was required to do were not in the addendum that I signed, nor did I sign anything else while working with Housejet.

Business Response

Date: 02/01/2024

We take customer satisfaction seriously - in order to respond to this complaint, a review was performed of the customer's file. It appears that this refund was denied because we show 14 appointments with potential customers that were scheduled, of which the *** notes indicate "not called" - so potentially 14 missed opportunities. HOWEVER - a further review does show that on certain instances - even though a "no call" is noted - a disposition was listed, but at other times not.

This customer does appear to have remained active and to have adhered to the spirit of the conditions of the refund policy, but we do require some additional information - and would like to perform a reconsideration after gathering the information. We would request this customer to reach out to us at his earliest opportunity (if he wishes) to discuss the dispositions of these appointments and then refund possibilities. We look forward to the call.

Customer Answer

Date: 02/12/2024

My attorney has attempted to contact Money Tree Lead Systems regarding the complaint and as of today, they have not received a response. I apologize that I did not respond in a timely matter but I was trying to give them as much time as they needed to respond. This issue has not been resolved as of 2/12/2024.

Customer Answer

Date: 02/16/2024

Good morning.

My complaint with the above referenced ID number has been closed but I have not received a response from the company yet. Could the complaint be re-opened so that I can respond accordingly please?

Customer Answer

Date: 02/29/2024

Hello.

As of right now, 6:15 PM on Wednesday, I still have not received a response regarding their decision on my deposit. I had a long phone conversation on Friday afternoon with **** and he told me he would be meeting with the higher-*** of the company that evening and should be calling me back no later than Monday with a decision.

As of now I still have not heard from them.

I have no direct phone number to contact **** (the person I spoke with on friday) so I look forward to hearing back from them ASAP.

Thank you for your help with this.

Regards,

Business Response

Date: 03/18/2024

We recently received additional comments from the consumer - we have reviewed those comments and are actively trying to reach the consumer in order to resolve the matter.

If any further information is needed please do not hesitate to reach out.

Thank you.

Business Response

Date: 07/02/2024

Hello Ms. ******************* style="color: rgb(36, 36, 36); margin: 0px; padding: 0px; font-size: 15px; font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-stretch: inherit; border: 0px; line-height: inherit;">

We have the understanding ***** **** has obtained an attorney and all communications were to be directed to that attorney. We have left several messages with Mr. ****** counsel. Is it your understanding that we can communicate with Mr. **** through the BBB?

Please advise on how you wish to proceed.

****** **** | Paralegal

Legal Department

**********************

************** 65806

Telephone: ************
************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** | **************************

Customer Answer

Date: 07/22/2024

7/1/2024 PESpoke by phone with the consumer, ***** ****. He is seeking a refund of $2000, the total of what he paid to the company. The company offered ***** $1000 which he declined. The contract is a year old and has lapsed.

Business Response

Date: 07/22/2024

7/2/2024 PE Contacted the complaint handler, ****** **** via email requesting the full refund of $2000 as requested by the consumer, ***** ****. Asked for her to respond via email.

Business Response

Date: 07/22/2024

7/8/2024 PE Left vm for ******. Inquired if the company is willing to refund the consumer. Asked for a call back.

Business Response

Date: 08/20/2024

8/20/2024 PE: Left detailed message for ****** ****, complaint handler. Provided complaint ID number, consumer's name, and request for call back. Provided her also with my name, and direct dial number, or the option to respond via email.

Business Response

Date: 08/20/2024

We have resolved this issue with the consumer with a refund.

Initial Complaint

Date:01/15/2024

Type:Service or Repair Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

This company is COMPLETE garbage. They promise a LOT and completely under-deliver. In order to receive any "leads", I had to reach out and complain about once a week. Then I would receive a couple that when I called had NO idea who I was or who I was calling. They said I paid for an ISA, but I NEVER received a viable lead from this horrible company. I paid over $1000 in January of 2023 and was told I would be having two to three closings per month with their leads. NOT TRUE. Now I just tried to log-in and was told that at 12 months a "Review Board" would decide what we need to do next and then was offered to pay $97 per month to continue. I cannot access any of the contact and was told those are THEIR contacts even though I paid them. DO NOT waste your money on this morally bankrupt company. Shameful that they are preying on agents.

Business Response

Date: 01/18/2024

We are sorry this customer hasn't had the best experience with our product. We take customer satisfaction seriously and have pulled all client activity information in order to best respond to the issues and concerns being reported.

1) In order to receive leads would have to reach out once a week.

A review of call activity and support ticket activity revealed 5 support tickets regarding lead activity. All were responded to and marketing adjustments were made in order to improve this clients marketing efficacy. If a particular client had once a week feedback for marketing, we would invite that communication in order to adjust the marketing as needed by that client. Feedback is very helpful and responded to in a timely manner. This is a referral program to benefit both parties, so these communications are welcome - we are spending the man hours and finances advertising for the partnership.

2) Leads would have no idea who she was or why she was calling/ Never reviewed a viable lead.

A review of lead activity reveals appointments being set for clients interested in real estate. In the even a client has no transactions in 12 months we encourage them to provide all information for the 12 month review.

3) Paid over $1000 in January and was told I would be having two to three closings per month.

A review of communications prior to the purchase reveal a discussion about the customers history of closings in the past 12 months as well as the customers goal to triple that activity in the coming year. At no time was there a statement or guarantee about having two to three closings a month - in fact it was stated that the goal of tripling could be a stretch but that we could provide the customer with leads and that in the event of one transaction, the initial fee would be refunded & a relationship would be fostered in which we continue to provide leads to help be a part of the strategy to help this customer meet her goals.

4) At 12 months a review board would decide what to do next & offered $97 a month to continue.

A review of the last support call with the customer reveals a discussion in which the $97 a month to continue was one thing that may be offered to the customer after review - but the discussion was cut short and at this time the company still would need from the customer all of the required information from her to make an informed review of her account to then discuss options.

5) Now can not access contacts & was told it is their contacts.

As stated above the company is still in need of the 12 month information from the customer to review how to proceed. The company has spent man hours and finances running an advertising campaign that exceeds the initial fee regarding this referral partnership and does need more information from the customer to move forward, and we look forward to receiving same.

Initial Complaint

Date:01/03/2024

Type:Product Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

The company telemarketer called to sell me a website for real estate leads I said that sounds great and signed up. He then said he would send the contract, which he did. After reading the contract I decided it was not in my best interest for my business so I did not agree and did not check the box. ( if you dont check the box you cannot move forward) I called the company they did not answer so I left voicemails telling them I would need my money back. I promptly called my ******************* to dispute the charge ( 3 day rescission) my legal rights. The house jet company sent the a letter telling them I already set up a website and have been working with them! They fraudulently lied to the *********** The refuse to give me my money back and I cant understand why because I have got nothing from them and never checked the contract. They also used my private conversation and used it for a review thats insane . The law is clearly on my side. A phone telemarketer can sell you something but you have 3 days to cancel.

Business Response

Date: 01/04/2024

We are sorry this customer did not have the best experience to date. This customer includes portions of a chargeback - that this customer lost after appeal. The company has not used any information from this customer for a "review". We offered this customer an opportunity to have access to the system that was purchased in spite of the failed chargebacks, and have not heard from them to date. The company would like to point out that we have a very favorable refund policy - a full refund of the software fee after the first qualifying transaction or after 12 months of no transactions - this is made clear prior to any purchase, always. When a customer purchases our product, the requested zip code is locked resulting in lost opportunity - also the company goes straight to work spending man hours prepping a marketing campaign. If this customer would like to take advantage of the product and the very favorable refund policies, we encourage her to reach out.

Customer Answer

Date: 01/04/2024

Complaint: 21090761

I am rejecting this response because: what they told the ******************* was that I had accessed their website and used it. There was ******** or help! I never got into the system because I did not agree to the contract. I cancelled the transaction because they did not respond to me. The house jet company told the credit ************ I received full access and was using it. That is why they gave them back the money. Never accessed the website. It will not let you into it unless you agree to there terms. Please this is taking my money and getting nothing for it.. all I got was a phone sales call that and was interested in and paid for But after I read the fine print I did not approve! I cant understand how they can keep my money. A phone call is one thing but after that you have to be able to see it in writing. I cancelled within ***** my right as a customer. They feel they won this because they got the money back by saying I used the website. Nobody talked to me or helped me like they said. There was ************ behind it except ****** **** that called me. For the note, I also need proof he asked me to be recorded. I am without 2497. ******* or a website!! I have nothing but debt from this company. I have sent numerous emails to the legal team and others they wont respond. I said prove I used the system or checked the box for the agreement. They have never responded to me to prove what they said to the *******************.

Sincerely,

****** *******

Customer Answer

Date: 01/05/2024

Its very simple . The company can say all day long that I had access! I had NO access I did not agree to the terms. The appeal to get my money back is because they said that I used their product. I did not. If you ask for the ****************************************************************************************** the agreement also on the page where they show a website they said I accessed it is blank. As for the charge back from the credit card company *** never heard of such. I have called and emailed the company numerous times but to no avail. I have no problem not getting a full refund and paying for the change back if that is true. I dont want any one out of there money or even ****** ***** 30 minutes on the phone but 2497 thats not right thats a months salary ?? If this goes any further I want to go a step further for a resolution. This is just not fair. I HAD NO ACCESS TO THE WEBSITE .

Customer Answer

Date: 07/18/2024

7/2/2024 PE Spoke with consumer. She is seeking the full refund of $2400. There was no signed contract, no check **** on the document. The company is saying she agreed to the contract by voice over the phone; she was not told that she was being recorded. When she found out that the company was working with Lending Tree, she didn't want to work with them. It was within the three days right of recision.

Business Response

Date: 07/18/2024

7/2/2024 PE Email to ****** **** at Money Tree. Requested a full refund of $2500 as sought from the consumer ****** *******. Consumer claims there was no signed contract. Asked ****** to submit a copy of signed contract.

Business Response

Date: 07/18/2024

7/8/2024 PE Left vm for ****** ****. Provided my name, direct dial number and reason for the call. Requested call back.

Initial Complaint

Date:12/22/2023

Type:Service or Repair Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

This company is promising to provide "leads" to real estate agents to help them grow their business. They promise 8+ leads per month and say that a "typical agent closes about 1-3 deals per month using their system". They kept calling me and asking to sign up and on September 29th, 2023 I actually did sign up and paid $1997. Upon them changing my card, while we we still on the phone with the representative, they sent me an email with login instructions and a list of things to do. I opened it promptly, added photos of myself and my logo, updated all the information, picked the pictures of 10 houses that "should look like my area" and watched their educational videos. Firstly, the software that they use didn't register that I have watched all of their educational videos so it keeps showing that I have to "complete their training". Secondly, during the initial call, they tell you "You are paying a software fee of $1997 which we will return to you once you close your first transaction with us or if it's not the system for you, we are so proud and know that our service works that we will give you a full refund", provided that you use their system and follow up with the referrals they provide to you. Since September, I have received a total of 3 referrals. All of them have notes of their ISA agents not being able to get in touch with (and they claim that these "leads are prequalified and with verified info"). When I called them myself, the numbers were either disconnected or no one would pick up. I called them today on December 22nd, 2023 and asked for a full refund because I believe that the promised service was not provided. They told me that I am not qualified to receive a refund because I didn't use their system properly (which is why I didn't get as many leads as they promised) and I didn't give them 12 month. I have submitted complains with FTC and Attorney General. I will go to court if I won't receive a full refund.

Business Response

Date: 12/29/2023

We appreciate the concerns raised by this customer and have performed a detailed review of the file. The main concerns outlined involve our refund policy and lead metrics. Our refund policy was described to this customer on a recorded line, and acknowledged on a recorded line. Although this customer describes an anytime refund policy, that was not described to her and has never been the company policy. Upon purchase of our product, the company crafts an individualized and custom direct responce advertising campaign which provides our customers with new/fresh leads as opposed to a "canned" purchase of names. Due to this being a custom campaign, we inform our customers straight away - that the refund policy for the initial software fee occurs upon the first transaction or upon 12 months of no transactions. This information was given to this customer and acknowledged twice during her initial call. Further, there was no promise of a set number of leads - we internally metric a goal average, however no promise was made, and our terms and conditions are consistent with this. A custom advertising campaign of course takes some growing into. Diving deeper into the lead metrics - it should be noted that in our education modules, direct response marketing is explained in that there will be a certain amount of churn to get an actionable lead. Having said this, it appears the customer has abandoned the platform around Dec 19th as no logins have happened since that time. We would like to advise this customer that although the system appears abandoned, the company has spent hard costs and employee time crafting the custom marketing and it - as well as our ISA agents - are still active and functioning. Our ISA team as recently as Friday Dec 29 has contacted a lead for this customer and has *set an appointment for this customer* for a lead that reports to be actively looking to purchase a home. It would appear that the system is functioning with good metrics and we of course stand by our favorable refund policies as to this account and welcome this customer to log back in and take advantage of the hours ISA is putting into the incoming leads.

Customer Answer

Date: 12/29/2023

Complaint: ********

I am rejecting this response because:

This message states that I have "abandoned the system". Why would I log in if there are no leads for me to follow up with? I have logged in to see this new lead that you have all of a sudden decided to send even though you did absolutely nothing within the 3 months period before. Your ISA agent is talking over the customer on the recording, doesn't understand what that person is telling her. He keeps saying that he is looking to rent a 1 bedroom apartment and she is asking him if he wants to buy. How is this the amazing service of 8+ pre-qualified leads per month that was promised to me on the recorded line? Since you have the recording of me accepting the terms, you also have a recording of all the promises you have made on your part, which were not accomplished in reality.

**** ***********

Business Response

Date: 01/04/2024

We have reviewed the ISA appointment - the prospective customer was open to purchase a property in his rental price range. As there are active appointments responding this customer's area, we would ask if this customer could please reach out to us so we can discuss different and new solutions to boost the marketing for her subscription and help reach her sales goals. Thank you.

Customer Answer

Date: 01/05/2024

Complaint: ********

I am rejecting this response because:

They are asking me to call them so that they can resolve this. The issue is that I have called already. I was promised a phone call back and never received it. I also had actually reached out to the "so-called" lead at the time that they have put on my calendar (3 pm on January 3rd). The "lead" didn't pick up the phone, instead a woman picked up and said there is no "******" at this number.

Again, they are trying to provide the leads after my initial complaint to make sure to say that they have done their job. The issue with that is, they have not done anything for the first 3 months (literally 0 leads). Then they finally sent one, which is absolutely unqualified. They are claiming that the person is saying that they would buy for the same amount as their rent (they are not, they are saying that they want to rent a one to two bedroom place). Then WITHOUT GIVING ME MY REFUND, they block the access to the account, then send me messages like this "Hey, we have generated 1 referral lead since your last login, can you update the status of this lead by leaving a note or moving them to the correct pipeline stage?".

This is absolutely ridiculous behavior from an unprofessional company. I stand by original request of returning the funds back due to lack of performance on their part.

**** ***********

Initial Complaint

Date:11/30/2023

Type:Product Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

25 September 2023 This company DBA HouseJet charged me $2497 as a lead service for real estate sales and home purchases. Leads were to be qualified and verified. None were. Several complaints to the company were made requesting refund or improve the lead vetting. No response and I was locked out of my account. There was no effort by Housejet to solve my concerns

Business Response

Date: 12/06/2023

We are sorry this customer did not have the best experience with our product. These concerns prompted the company to perform an internal review of communications and events. This customer's concerns appear to what services the company provides to leads and another concern regarding lockout. It appears that the customer initiated a chargeback requesting his credit card provide him with a full refund - and that per the terms and conditions agreed to as part of our service, upon chargeback, the account is placed in lockout - and that is what has occurred in this instance. The remaining concern appears to be regarding the lead process. Upon purchase, a custom direct response marketing campaign is provided to the customer to acquire leads. The potential customer fills out a form requesting contact. The company does not control this form information - however our IA does go to work reaching out immediately, and that was functioning properly. After this our ISA team has the information cycled to perform a deeper dive. Our customers are instructed to work and log these leads as well - a team effort. Our customer is the only one who can log these leads as deleted/lost and this is critical for a faster lead flow, and to perfect the marketing. The ISA was working correctly as to this account, vetting and contacting leads - the notion that every lead would be viable is not what was promised and is not realistic regarding direct response marketing, and we do have education modules that take a deeper dive into the nuts and bolts. We do invite this customer to reach out and discuss account reactivation, the best way to use the product, and to discuss re taking advantage of the original refund policies described during the purchase process.

Initial Complaint

Date:11/27/2023

Type:Order Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

I signed a contract with House Jet In April of 2023. I paid $2,400. for a years service. I was told I would get a min of 8 leads a month and have monthly calls with a lead to assists me. To date I have had 50 leads. Out of the 50 leads there has been about 6 that I was able to talk too. I worked with 2 for a while then they dropped off the face of the earth. The others go to voicemail with a generic message meaning that the voicemail was not set up. I brought this up in my first 3 sessions with a lead. After the 3rd session I was told they are no longer doing meetings and I would hav to open a ticket. I explained that part of my contract was monthly meetings. The response was not anymore they won't be supporting that. So now I have no one to discuss these issues with. I can open a ticket. My marketing has been stopped from running 2 times. I have to open a ticket asking why is my marketing not running. The first time. I was told it was a ******** problem. I find hard to believe because I have other ads running on ******** with no issues. The second time I opened a ticket today and am waiting a response. No marketing no leads. I opened a ticket about 2 weeks ago that the emails that they have set up for us to use are no longer available. The response was we will look at it. This may take a while. Why should I have to be following up on the following items I paid for?1. My marketing ads not running 2. Emails not available for us to use 3. No more monthly support 4. 95% of the leads there is no way to make contact with.With that said I don't feel that they have provided me the service I paid for and would like a refund. Thank you,***************************

Business Response

Date: 11/29/2023

We are sorry that this customer is not reporting the best experience with us. A number of issues were listed, and we will address them all. This customer mentions the number of ********************** received and the company would like to point out that the leads provided to our customers are direct response ********************** derived from advertising campaigns unique to each customer, set to provide unique ********************** to that customer vs a canned lead purchase used by a number of people. This customer states ************************* received, however an internal review shows that number to be 83 leads with a number of set appointments. As these leads are direct response - the company has no control over what prospective customers input - however the ********************** are delivered immediately. We provide many training modules to assist customers who are struggling with response metrics and encourage a review of those modules. The customer takes issue with monthly account meetings being adjusted and complains that she has nobody to talk to. What actually occurred was the monthly meetings were re engineered to be an on demand request through ticketing, therefore a customer who might need several in a month can set several, and other customers who do not need one - will not be inundated with meetings. The notion of having no one to discuss issues with is at odds with our internal review, which shows all support tickets responded to, including the one drafted at the time of this filing (19) as well as 12 phone calls. We appreciate our customers and value communication. This customer did experience an issue once with marketing that was an issue on ********** end - and out of this company's control - that was remedied quickly. The one other marketing pause appears to be from maxing out daily spend, which was quickly solved. Finally there is mention about emails not being available. An internal review has found this has to do with the company's email templates that are for use when interacting with leads. The email templates were adjusted to allow for custom user input - that is to say, our customers can refer to any email they found success with in the past, they can review each and every template that was in use and then input/create a custom template that best suits their style, and that is fully functional and an evolution of our system gleaned through feedback. The customer concludes by requesting a refund. This customer still has the benefit of our refund policy as to her purchase - which states in part - If after 12 months on the system, you have not closed a transaction with us, you may request that your initial fee be refunded. We encourage this customer to reach out, review our modules and to continue to work the leads. This customer has very good lead metrics and the company would like to work through these issues and help the customer meet their sales goals.

Initial Complaint

Date:11/25/2023

Type:Product Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

SCAM ALERT!! This company is a Complete SCAM!!! DO NOT GIVE THESE PEOPLE YOUR MONEY!! I gave them $1000 and received only 2 non-contactable leads and they refused to refund any of my money or even a portion of it!! They will steal your money and send you trash lead information!! They promised 8-10 double verified leads per month for 12 months. A very expensive ****** for me but I pray you investigate and find this information if you are considering this company as a lead source!!! PLEASE DONT!!! They will STEAL YOUR MONEY!!!

Business Response

Date: 11/28/2023

We are sorry this customer did not have the best experience with us. We have reviewed all communications and calls to help respond to this complaint in an informed and accurate way. It appears this customer was active for 22 days and then contacted customer support regarding lead flow. We take pride in crafting custom marketing campaigns for each customer, unique to their selected ************************* areas and do not purchase "canned" lead lists that have been worn through. In the communication with customer support it was discovered the customer was not logging the lead flow into the *** properly, which resulted in leads locking. Further, a support ticket was created to alert marketing in case there were any metrics that could be adjusted. Marketing did respond and requested the customer provide a few items to help the campaign. Again, this was a new campaign that was producing leads until lock. Customer Support did remind the customer to simply reach out if there were any further issues with flow. A review of the sales call did not reveal any promise of double verified leads, however it did explain that our ISA **** and AI system performs a number of functions nurturing leads in flow - and is a reason why it is important to log leads, which was explained to the customer. At this stage everything was set to perfect marketing and log leads correctly. It seems the sticking point here is that the cost of the program in this instance was split into two payments, and that the second payment due days after everything was clarified with support - was not provided - which then resulted in a system lock per the terms. We invite this customer to reach out to discuss reactivation options that would ultimately position the customer with two ways to be refunded the initial fee, as we discussed with the customer originally, and to compete the full term to help best reach their original goals.

Initial Complaint

Date:11/17/2023

Type:Order Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

I signed up with House Jet, a subsidiary of this company for their Pay per Closing service. I was told at the time I signed up that they would generate 8-12 leads for me each month, and they would follow up with all the leads until appointments were set with them. This was the selling feature for me to sign up. I signed up on October 30th and have since received three leads. Not the number promised, but I can understand that it takes time to generate them. My complaint is that I am being told that I must follow up with the leads myself. They are a "secondary" system and the customer is responsible for lead follow up or my account will be frozen. I had a lead come in on Nov 13, then a second on Nov 15. I didn't follow up with the Nov 13 lead because they are supposed to do that for me. In addition, the lead provided a phony number, which they verified. My lead on the 15th was frozen until I personally called/emailed the fraudulent lead. This is not what I signed up for or what was promised by the sales rep. I am demanding my money be refunded immediately. When I tried to explain my frustrations and reason for requesting a refund, the representatives spoke over me and I was hung up on by both the sales and the support department. In addition, they never had me sign a contract with them, which is sketchy at best.

Business Response

Date: 11/20/2023

We are sorry that this customer did not have the best experience with us. It appears the main issue presented is the manner *** handles certain lead information & prompted us to investigate the sales discussion with this customer. In the sales process it was explained how *** will handles leads that are marked favorable by *** * and how leads of that nature will be cared for. *** does not discard leads, as that is a customer side operation * we would not inadvertently delete something. At no time was the service described as autopilot * in fact we stress how important having the customer interact with ********************** is to the process, and have education and training modules in that regard. We invite the customer to give the system more time to ramp up marketing and to have a discussion with ***, if needed, to help achieve the best customer satisfaction.

Customer Answer

Date: 11/21/2023

Complaint: 20885295

I am rejecting this response because:

Bad leads is a small part of the issue I have. The system itself is flawed. I have to go in and manually enter that I have attempted to contact a lead even after the company has determined the phone number provided is invalid before I can receive another lead. As a very busy broker, I started this program because I would not need to follow up with every lead that comes through the pipeline. Through years of experience, it is obvious to me that most leads are not good ones. That is the reason to have an automated followup that prevents me from spending valuable time chasing leads that are never going to work out. This program, as explained to me by the sales rep was supposed to do that. I would have appointments set up for me in my calendar, and then I would be able to engage the lead.

You can see from the texts I received after my first lead came in as a false number, that my leads were locked until I went into the system and commented that I had followed up with the contact. This is contrary to the sales pitch. In addition, when I called the sales line to question them on it, the sales rep that answered told me that I don't have to follow up- only every couple weeks or so. When I explained that the support line told a completely different story, he said then it is a support issue, not a sales issue. I then proceeded to ask him to verify some information for me based on what my initial sales rep had told me and he hung up on me when I told him it doesn't match up.

Clearly, not everyone at this company is on the same page in their understanding of the program. I don't have the time or the bandwidth to operate the program as is required, not as sold to me. I am again requesting a full refund due to the service not aligning with what I was initially sold. I appreciate your help in resolving this matter.

Sincerely,

*************************

Initial Complaint

Date:11/09/2023

Type:Product Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

My partner & I were contacted by **** **** & ***** from Pay Per Closing (Money Tree Lead System LLC) on 10/10/22 for Real Estate Leads. We told him we couldn’t use the service for at least a couple months because of our construction/living situation. **** told us we should pay now & we could start services whenever we were ready. He said when we are ready, we would have to register, sign on & set up, that's when we would start receiving leads. On 11/10/22 we found out my partner **** has to undergo serious spinal surgery. We emailed them to tell them we wouldn’t be able to use this service. We have received absolutely no service from them, never signed on/set up or registered. They just took the money for nothing.

We have requested a full Refund of our initial payment which was $1,997 which was split between my partner ($998) & me ($999). They did refund my partner his portion of $998 through his credit card, but did not refund me my portion of $999. In addition to that, I was also charged another $97 on 11/10/22 (which **** said would be waived based on our level of experience). We called them several times about a refund stating again that we have Never used the service, Never registered or signed on. We also emailed them with no response.

On 8/7/23 I called again & asked to speak to a manager, **** ***** (may be spelled ******) called me back and said that if we logged in & registered they won’t give me a refund. I advised him that WE HAVE RECEIVED ABSOLUTELY NO SERVICE FROM THEM, NEVER LOGGED IN/SIGNED IN/SET UP OR REGISTERED. He said he would review and call me back. Never received a call back & when I call them now it just rings & then a recording.

I feel that we have been scammed, and just charged for a Sales Call. I’m requesting the full refund of my initial payment of $999 (Charged on 10/10/22). Plus the $97 that was charged to my **** a month later for a total of $1,096.

Business Response

Date: 11/20/2023

We are sorry that this customer did not have the best experience with our product. The issues presented in this complaint are all substantially the same issues that have been resolved through the chargeback process. We demonstrated there was not an optional start date discussed and that the company begins to expend employee time and hard costs constructing a custom product for it's customers upon purchase - irregardless of the customers level of use - so that the customer may start receiving benefit without delay. In light of the information given to the company, it appears we did agree to a partial refund to the individual suffering from medical concerns. We are committed to customer satisfaction, and as we expressed in the chargeback narrative - we welcome further discussion with this customer about potential account reactivation.

Customer Answer

Date: 11/29/2023

This is not acceptable, I was never registered and there was no work done by the company on my behalf. I also have not received any refund, plus I was also charged additional costs which were waived per the transcript they sent to my credit card company. I was also told on 8/7/23 by **** ***** (manager) that I had to have signed in and registered, otherwise I would have received a full refund. He said he would call me back after he reviewed my account, but he never got back to me. Please send me a full refund.

Business Response

Date: 12/05/2023

We have reviewed this response and have performed an internal audit of the communications dated 08/07/23. In that conversation there was no communication in relation to a full refund promised. The company has an extremely fair refund policy that involves making closings or use of product for 12 months with no closings - and neither condition has been satisfied. The company does begin to work for the customer developing a marketing plan etc upon purchase. We encourage this customer to reach out at their convenience to discuss options to use the product within the favorable refund policy.

Customer Answer

Date: 12/16/2023

This is not acceptable. Please send me a full refund because on 8/7/23 he clearly told me that if we never signed in/registered/activated the account, we would get a full refund. Please send me a copy of that full conversation which was recorded.

Initial Complaint

Date:11/06/2023

Type:Product Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

On 10/11/2023 I signed up with HouseJet/Pay Per closing for $2,697 on their 20% referral fee tier for 2 zipcodes. The services PROMISED to me at the time of the sale were that I would:1. have a Live *** to contact leads and partner with me on managing the *** when I am unavailable and would transfer warm, vetted leads to me 2. Marketing in 2 zipcodes + a 20 mile radius around these zipcodes 3. 20% referral fee for any sold clients that were obtained from HouseJet I clarified all of the above several times with my sales person, ******, and his manager who decided to get on the line to close the deal and approve the 2 zipcodes. First couple leads, *** marked the lead as No Answer, when in fact the number was not even a working number. *** did not disposition it as a bad number, meaning that I wasted my time calling a bad number. Then my marketing is turned off because they weren't "worked"/dispositioned. Additionally, in the system it showed that my referral fee would be 25% (not the 20% agreed upon). I had to email the sales person to inform him. Finally, after 2 weeks I emailed my sales person again asking for a refund due to the lack of the service meeting the promises provided. No answer. I then call in and speak with *******************************, who represented herself as the person that makes the final decision on refunds but spent her time speaking over me and wanting to justify bad sales practices. I asked to speak to her leader, CFO *****************. She includes me on an email with him and misrepresented the conversation but tells me that I need to disposition the contacts (again, something I was told the *** would do but I guess I work for the *** at this point). When I attempted to update the contact the contact doesn't actually update in the system (I have a screen recording to show this). When I called in I was told that the Mobile App is still in Beta and this is why it isn't dispositioning. I am requesting a FULL REFUND as this is a Bait and Switch and a scam.

Business Response

Date: 11/20/2023

We are sorry that this customer did not have the best experience with us. It appears the main issue presented is the manner *** handles certain lead information & prompted us to investigate the sales discussion with this customer. In the sales process it was explained how *** will handle a lead that is determined to be legitimate and how leads of that nature will be cared for. *** was not discarding leads, as that is a customer side operation. The *** is/was working as presented. This customer's ************************* was indeed reflective of the selected zip codes as well. Customer had a conversation with customer service clarifying how to cycle lead flow & the locked leads were corrected in seconds while on the call. The lead flow metrics were favorable for this customer & the company welcomes working with the customer to achieve her sales goals. The refund policy originally agreed to is still valid for this purchase and will trigger a refund upon either qualifying event.

Customer Answer

Date: 11/27/2023

Hi, I would request this be reopened. The business responded during the week of the Thanksgiving holiday and I was away. I am not satisfied with the resolution and would like to respond. Thank you.

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