Complaints

This profile includes complaints for Money Tree Lead Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Money Tree Lead Systems, LLC

  Springfield, MO 65806-2316

  
• 

  Money Tree Lead Systems, LLC

  440 S Jefferson Ave Springfield, MO 65806-2316

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of 2024, I signed up with HouseJet, who promised to deliver Buyer and ****************** Leads by becoming a referral partner for my zip code. They charged me $1,977 which they called a technology fee for their CRM and website. The amount was to be fully refundable at the end of one year if I followed their program of education and client contact. However, immediately upon them setting up my website and CRM, I informed them that the website was not working. It did not show any homes for sale in *********, ****** when we had over ***** active listings. HouseJet says they include a "Celebrity branded website" and CRM. However the primary function of their website and CRM did not work for my area. They were unable to resolve this issue or connect to the **** As such, I would also not be able to follow their "program" which required using the website and CRM. Despite not being able to provide me with a working product, they refused to refund me.

  Business Response

  Date: 05/30/2024

  We value customer satisfaction - we have reviewed this customers file and had a conversation with the software developers.  This could be as simple as the customer changing some simple settings, we are going to need some information from this customer.  We need to know what MLS she is utilizing; if there are other local MLS and what their names are, and if she has any missing listings - we need one or two listing numbers (or listings from someone else from the brokerage).  Please reach out to customer support by phone or email and we can work to get this perfect.  We look forward to talking to you.

  Customer Answer

  Date: 05/30/2024

  Complaint: 21753489
  
  I am rejecting this response because: I already provided HouseJet with my MLS info and they said they were unable to connect to it.  There is only one MLS in my area and only 3 in the state.  Their developers previously told me they had tried integrating with my MLS and could not.  They also have failed to reach out to me directly in any way even after filing a dispute with my credit card company.  Furthermore I am unable to log in to my website because they restricted access so I am unable to open any support tickets.  
  
  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/03/2024

  Hello - thank you for the reply.  We have looked into the matter with our developers and the *** is available.  Filing a chargeback - per the terms of service, does result in the user account being disabled.  Please feel free to contact customer service regarding account enablement (please reference our communication here) and to receive any details you need regarding the ***.  We look forward to hearing from you.  

  Customer Answer

  Date: 06/04/2024

  Complaint: 21753489
  
  I am rejecting this response because:

  It should not take a company 4 months and a complaint to actually get them to try to fix my issue.  The fee I paid was for 12 months of a website and even if the company was able to get my website up and running (which is unproven at this time), I would feel entitled to a refund of 25% of the fees paid.  HouseJet refused to work with me when I gave them the opportunity.  I initially gave them around 2 weeks to address the issue and stated that if they could not fix the issue I would be requesting a refund.  At that time they were unable to commit to being able to provide me with a working website and would do absolutely nothing to accommodate me or refund me.  Furthermore, when signing up they already told me they had agents working in an Anchorage zip code.  If that is the case, how come their main website still reflects no homes for sale in *********?  They clearly haven't been able to make the website work for their existing Anchorage agents. I would be willing to work with HouseJet if they refunded me in full then, with the condition that if they were able to fully demonstrate they had my website up and running, they would re-bill me at a 25% discount.

  
  
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 08/09/2024

  M-TR 08/09/2024 [M] LVM for the consumer regarding mediation.

  M-TR 08/09/2024 [M] Sent email to the consumer regarding mediation.

  M-TR 08/23/2024 [CR] I filed a dispute with my credit card company.  They seemed to have temporarily refunded me but I could not get their conformation that it was permanently settled.  Money Tree Leads had contested it. I will reach out again to try to get  supervisor to see if their decision to credit me was permanent.

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against House Jet due to significant discrepancies between the services promised and those delivered, as well as issues with misleading sales practices that have directly impacted my business operations.Upon my conversation with House Jet, I was assured by the sales representative that I would be entitled to a refund at any time if I was not satisfied with the services. This assurance was a decisive factor in my decision to sign up for their service. However, after encountering and reporting multiple issues and expressing my dissatisfaction, I was informed that refunds are only possible after a 12-month period or a successful closing, which contradicts the initial assurances given to me.The quality of leads provided by House Jet has been CONSISTENTLY poor. Many of the leads have INCORRECT CONTACT INFORMATION, making them unusable! This ongoing issue directly contradicts the promise of delivering high-quality leads that was made at the time of purchase.The services provided by House Jet have not met the expectations set during the sales process. Promised marketing efforts, lack of effective advertising and lead engagement have not been evident.Despite numerous attempts to resolve these issues through communication with House Jet, the responses have been inadequate. The company has FAILED to address the core issues with the services provided, and promises to investigate and rectify the situation have not been fulfilled.Given these points, I seek a full refund due to the failure of House Jet to deliver the promised services and the misleading information provided during the sales process. The discrepancies between what was promised and what has been delivered are substantial.There are multiple complaints against House Jet on the BBB website, indicating a pattern of questionable business practices. This raises serious concerns about the legitimacy of their operations and suggests that the issues I have experienced may be part of a broader, systemic problem within the company.For the records, I completed all required modules and assessments. However, when I log into my dashboard AFTER trying to find a resolution, it incorrectly indicates that the training is still incomplete.After indicating my preference to keep communications in written form to ensure clarity and maintain records, ********* from House Jet insisted on phone communication and closed our chat dialogue. This action has limited my ability to document interactions and resolutions clearly, complicating the resolution process.I am seeking a full refund or $1500 and request that this matter be addressed promptly to avoid further inconvenience.

  Business Response

  Date: 05/21/2024

  We take customer satisfaction very seriously, and have investigated this customers concerns.  A review of the file shows that this customer purchased the product several months ago and has received leads in line with goal metrics.  The customer, prior to purchase reviewed the conditional refund policy with the sales agent and was fully aware of the 12 month time commitment, and has not reached that stage at this time.  The customer was informed of how ********************** are generated for him - through a custom direct response campaign, that provides him with leads.  The prospective customer fills out a direct response form and the information is given to our customer in real time.  *********** has no control over what a prospective customer enters on a form, and likewise does not guaranty viability in that respect.  We hope this customer reaches out and will help us help him as to marketing adjustments that will assist him reach his goals within the 12 month time period that was contemplated.  Thank you.

  Customer Answer

  Date: 05/21/2024

  Complaint: 21727166
  
  I am rejecting this response because:

   

  "Section 5 of the ************************ (***) Act prohibits "unfair or deceptive acts or practices in or affecting commerce." This broadly encompasses any form of deceptive marketing and sales practices that can mislead consumers. The *** asserts that a practice is deceptive if it involves: - A Misrepresentation, Omission, or Other Practice that can mislead the consumer. - A consumer's reasonable interpretation of the misleading statement, meaning, the deception is judged from the perspective of a reasonable consumer. - The misleading statement or practice is material, that is, likely to affect the consumer's choice or conduct, influencing the consumer to buy something they would not have otherwise. If a business makes explicit promises during a sales pitchsuch as refunds being available anytime within 12 months if the service is unsatisfactoryand these promises are not upheld, this could be considered deceptive under *** guidelines. If the promotional material or sales conversations are found to mislead consumers about key aspects of a product or service, consumers may have grounds to seek a refund or damages."
  
  
  
  There are significant discrepancies between your statement and my experiences, as well as the initial assurances provided by your sales team.
  
  Firstly, it was explicitly communicated to me by your sales representative at the time of purchase that I would be entitled to a refund AT ANY POINT if the services did not meet my expectations. This assurance was a key factor in my decision to sign up for your service. Contrary to the "conditional refund policy" you mentioned, I was assured of the possibility to request a refund "at any time during the 12-month period, no questions asked." This was a clear deviation from the policy you referenced in your response.
  
  Moreover, the issue extends beyond the refund policy to the quality of the leads themselves. Of the 41 so-called 'leads' provided, over 80% had incorrect contact information, rendering them unusable. Furthermore, of the few who did show interest, three were interested in rental propertiesnot sales, which is not within my scope of work. The one interaction that your bot categorized as a sales lead and set up an appointment for was, in fact, a rental inquiry, clearly illustrating the inefficacy and inaccuracy of your service. This is a ***** contradiction to your promise of high-quality leads and effective marketing efforts.
  
  Given these unresolved issues and the clear discrepancies between the services promised and those delivered, I am reiterating my request for a full refund of $1500. This request is not just about the refund but also reflects the need for accountability and transparency in your communications and business practices. Your service has failed to deliver on its promises, selling what can only be described as a profoundly deficient product.

  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 05/28/2024

  I'd like to close this ticket. Business refunded the money. Thanks BBB !!!!!

• Initial Complaint

  Date:05/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First I would like to say that I actively work leads with the major known companies and have worked those leads and companies very successfully for the last 5-6 years so I was hopeful this would be another lead gen company to apply to my business, it sounded great during the sales process. I am a Top Agent for one of the major lead gen companies, I know how to work leads, this company can’t discount me as I have seen them to do others. This product was sold to me under very false advertising and deceptive business practices. I have received 45 leads in almost 1 year but was sold on 8-12 per mo. Leads were wrong numbers, no answers, or had no idea why I was calling to begin with even when they claimed they set appointments for me, not the vetted & hot leads they claim when sold with a no questions asked money back guarantee at end of 12 months. Tickets would be closed w/o the problem being fixed, so I would reach out to employees of the company for further assistance. I made multiple attempts to either correct the issue or just cancel with a refund, but I was told should I cancel prior to the year I would not receive a refund, at which point I indicated I would be reporting them to the necessary agencies since they could not provide me what was sold. I was also threatened that should I report, it would prevent me from receiving a refund. They claimed I didn't complete university training & no activity in their site during certain period, but was receiving no leads & others worked. You are sold that no questions asked you will receive your money back if you have 0 sales in the 12 months, also not true. At the end, they make you jump through hoops to try & get your money back, answer a bunch of questions & have your company sign off on sales made during your contract, but they make zero mention of this during the sales process. No accountability on their end for what they couldn’t provide & not at all how their product is sold from start to finish. Bait & switch

  Business Response

  Date: 05/14/2024

  We take customer satisfaction very seriously.  A review of this customers file revealed that there were conditions to the refund mentioned, that were agreed to - and that lead flow was within promised metrics - and that ticket response time was appropriate.  We were able to have a fruitful conversation with this customer and achieve customer satisfaction.  If this customer needs anything further they are welcome to reach out and have a discussion about anything we can do to improve their experience now or in the future.  

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told on May of 2023 by Housejet / Paid Per Closing, that if I spent $3,200 to sign up for their program, I would get ***** leads a month for my real estate business. I was told they would pay me back in the first 3 closings. The sales rep said if no closings in 12 month period I would get my money back. All the leads provided to me were disconnected numbers, and bounced emails. My team and I would call, text, email DAILY and to no avail were never able to reach of the leads. I would document this in their system as well. The company actually had an AI service that would follow up and do the same thing and their notes read the same as mine that they couldn't get a hold of any of the leads. Not my first leads service and in fact I have been very successful in past lead generation systems with multiple closings per month. Today 5/9/2024 I was told now there are requirements for getting the money back which was NEVER disclosed to me in the last 10 months. I haven't received any leads since November 2023 and today they said one of the requirements is logging in and calling everyday. It is false and misleading. I told the company today if I do not get a refund , I plan to file a lawsuit for much more than what was spent.

  Business Response

  Date: 05/10/2024

  We take customer satisfaction very seriously - after receiving this complaint we researched this customers concerns and had a conversation to address and resolve all matters.  Any misunderstandings and issues were addressed.  It is our understanding at this time that all matters have been resolved and the customer is now satisfied.  If this is not correct and this customer would like to discuss anything further, please reach out to customer service at your leisure.  Thank you 

  Customer Answer

  Date: 05/13/2024

  Complaint: 21691259
  
  I am rejecting this response because:

   

  5/13/2024
  
  
  Dear BBB
  
  
  I spoke with *********************** (Client Experience Manager)Friday. He said he would be refunding me the full amount of $3,200 immediately. I told him the card it went on ending in ****************************** September. He sent me an email stating it was refunded and I emailed back stating it was not because per my previous email that card was canceled. My bank confirmed no refund and there was not a refund on that card! He is now not answering my calls or emails. When we spoke Friday he said he would mail a check because he understood my card was canceled. 
  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/15/2024

  Hello - it is our understanding that the *** had a discussion with you yesterday and confirmed that in fact the refund was issued on that Friday and all of the particulars surrounding that, and also left you his direct line in order to clear up any other questions that you might have at any time?  We value our customers satisfaction and experience and hope that this message finds you well.

• Initial Complaint

  Date:04/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April, 2022 I signed up for the HouseJet Lead Program. If after one year none of the leads were brought to closing, I would get a refund of my initial investment. I did not bring any leads to closing, but I worked the leads given to me. There were several issues along the way with HouseJet and all are outlined in my document. I am looking to get a refund of the $3197.00. While there may have been a few instances that I did not fulfill the exact process that HouseJet expected, they also did not fulfill the promises made to me when I agreed to their program. All information is documented. Thank you for any help you can provide.

  Business Response

  Date: 04/29/2024

  Customer satisfaction is extremely important to us and every complaint is examined for further review.  A review of this customer's account reveals that there were valid reasons to deny the refund request.  The company provided excellent lead flow metrics - 318 leads, and 33 appointments set.  It also appears that this customer had some issues that void the 12 month refund option - including but not limited to; went inactive for a period of approximately a month, and failed to return a signed off *** sales sheet for documentation.  Should the customer like to submit a MLS sales sheet, customer service can re-review the matter.  This customer was also provided alternative offers which are still available.  We look forward to hearing from this customer.

  Customer Answer

  Date: 04/30/2024

  Complaint: 21635155
  
  I am rejecting this response because: I have attached the *** Transaction List you mentioned that I didn't provide, and you also mentioned it in your decision letter that it was provided, so you did receive it already.  So here the document is again. 

  Also, you have listed all of the things you say I did or did not do, but you have not acknowledged ANY of the items I listed, especially in regard to the promises that were made when I first signed up.  Please read the list of issues I encountered as a customer and the support tickets I had to enter to get system issues resolved so my marketing would resume and I would get leads, to get answers related to the exclusive zip code promise that was broken, etc. That list is attached here again, just as it was when I asked for the review to get my money refunded, and when I initiated this BBB review.  Thank you!
  
  
  
  Sincerely,
  
  **** *********

  Business Response

  Date: 05/02/2024

  We have read this customer's reply - and will give credit where credit is due - this reviewer overlooked / missed that the item *was* submitted and has resubmitted this file for a re-review and does expect customer service to circle back with different options.  We hope this finds this customer well and please know we look forward to working with you to ensure your satisfaction.  As this process happens please feel free to reach out to customer service at any time.  Thank you.

  Customer Answer

  Date: 05/02/2024

  Complaint: 21635155
  
  I am rejecting this response because: I not only want the *** document to be reviewed, I also want the list of issues I encountered during this past year to be considered also.  Thank you.  
  
  
  
  Sincerely,
  
  **** *********

  Customer Answer

  Date: 08/13/2024

  08/13/2024 AB: 1st call placed to consumer left a vm. 

  08/20/2024 AB: 2nd call placed to consumer left a vm.

  08/20/2024 AB: Consumer called back and she would like some of the money back or any of the money back.  I did not get a lead to close within a year and I should get a refund back.

   

   

  Business Response

  Date: 08/13/2024

  08/23/2024 AB: Called business and left a vm. 

  08/23/2024 AB: Called business and left a vm. 

  09/11/2024 AB: Called business and left a vm. Sent a email to the business through Outlook. 

  09/25/2024 AB: Called business left a vm, have not received anything from the business through Outlook. 

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Housejet.com, also known as Money Tree Lead Systems, regarding their failure to provide the services promised and their refusal to issue a refund.On 3/12/24, I entered into an agreement with Housejet.com by paying them $2000 for real estate seller and buyer leads. During the initial consultation, I expressed my dissatisfaction with previous lead services and was assured by Housejet.com that their leads would be thoroughly vetted for quality. Furthermore, I was told that I could expect to receive approximately 5-8+ quality leads per month and that my $2000 payment would be refunded upon my first closing.Unfortunately, the services provided by Housejet.com have fallen significantly short of what was promised. Since signing up, I have received 4-5 leads over the past 30 days, none of which have proven to be viable. All but one of the phone numbers provided were either disconnected or incorrect, and the one lead I managed to contact had no knowledge of why I was calling and had no intention of buying or selling real estate.Despite my attempts to resolve the issue directly with Housejet.com, they have refused to issue a refund, citing that I am "out of the window for the time to request a refund." This response is unacceptable considering the failure of Housejet.com to deliver on their promises and the lack of usable leads provided.In light of these circumstances, I have initiated a dispute with my credit card company to seek reimbursement for the $2000 payment made to Housejet.com. However, I am still seeking resolution directly with Housejet.com and request your assistance in facilitating a fair and timely resolution.Therefore, I kindly request that the Better Business Bureau intervene in this matter and work with Housejet.com to ensure that I am refunded the full amount of $2000, as I did not receive the services for which I paid.Thank you, *********************

  Business Response

  Date: 04/19/2024

  The company strives to give each customer the best experience and take the concerns identified seriously.  A review of this customer's file shows that the purchase date was on March 12, 2024 and this complaint was lodged on April 18, 2024.  In the sales call prior to purchase, a 12 month marketing campaign was planned for - which involves direct response marketing.  The lead information is provided by the interested consumer and is available to the customer immediately.  It appears that the initial results may have had potential customers providing bad or hard to track information, as will happen with direct response.  We would have liked to have a discussion about making marketing adjustments in order to get the campaign steered into a better trajectory instead of a complaint and credit card dispute.  As this is in cc dispute, we will need to address that matter first - and if the dispute has not yet been filed/ withdrawn, we would have a discussion about marketing adjustments to improve this customers satisfaction.  

  Customer Answer

  Date: 04/22/2024

  Complaint: 21592884
  
  I am rejecting this response because:

  I was falsely told that the leads would be vetted and that I would only receive good, quality leads. The leads I have received have all been bad/disconnected phone numbers, except for one. The one person I was able to speak with had no idea why I was calling and had not inquired about buying or selling property. I called the company to express my concerns and request a refund and was told "I was out of the window of time for a refund".  Now their reply seems to imply that I need to give it more time. I simply don't have time to chase bad or empty leads. I am asking for a full refund because I did not receive what I paid for. 

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/25/2024

  Again - this customer is at the beginning of a 12 month marketing campaign and appears to be dealing with "shy" leads who perhaps have provided difficult information.  We would like to have a discussion about making marketing adjustments in order to get the campaign steered into a better trajectory instead of a complaint and credit card dispute.  If this is in cc dispute, again - we will need to address that matter first - and if the dispute has not yet been filed/ withdrawn, we would have a discussion about marketing adjustments to improve this customers satisfaction and have a discussion about what she is experiencing with received leads. 

  Customer Answer

  Date: 04/26/2024

  Complaint: 21592884
  
  I am rejecting this response because:
  
  The "leads" they have given me are not "shy" leads. They are non-existent.  Bad numbers, not in service, etc. ************ did not deliver what they promised and what I paid for. They made false promises and gave false expectations. I simply want a full refund. I do not want to do any further business with this company. The trust and confidence has been broken and I do not have time to work with a company that cannot deliver what they are selling. 
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 08/13/2024

  08/13/2024 AB:  1st call placed to consumer left a vm. 

  08/20/2024 AB: 2nd call placed to consumer left a vm. 

  08/24/2024 AB:  Sent consumer a email. 

  Business Response

  Date: 08/13/2024

  08/13/2024 AB: 
  

• Initial Complaint

  Date:03/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My efforts to correct inaccurate information on my Housejet listing have been unsuccessful. Despite submitting multiple customer requests, the issue persists, and my property details are misrepresented. This not only affects my credibility as a seller but also creates confusion for potential buyers. Housejet needs to address my concerns promptly and provide a better process for users to update their property information.

  Business Response

  Date: 03/18/2024

  We apologize for the inconvenience - our support team was alerted to your concerns (ticket# ****) - it appears that all reported issues have been remedied.  We appreciate your patience while the situation was corrected.  If you have any additional issues please respond to the to the ongoing correspondence with our support team.

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their salesperson stated in writing that I would receive a specified number of qualified leads each month for each zip code I purchased. She also stated in writing that if said leads did not produce a successful closing, I would be refunded my $1,997.00. I did everything they asked of me and had to reach out to them to find out why the leads were not coming in. Every time they would give an excuse, like their system was offline or that I was to contact them if I wasn't getting leads. I did this on several occasions and followed their instructions per the agreement.Unfortunately, it appears that they didn't spend the time or money to properly target my advertising. This resulted in a small number of leads and leads of no quality. I would often mention that they were not performing to the agreed upon metrics, and they would say that they would, "make it up in the next month", but they never upheld their end of the contract.I asked several times for a refund and was told that I had to wait for the full year. Once the year ended, they gave some bogus answer blaming me for their incompetence even though they provided no evidence to support their claims.I have all the correspondence, the names of the few leads they generated, and their internal "audit" - all support the fact that I did what they instructed, and they did not. I will be contacting my State AG and probably will have to file a legal action (class action possibly) to get my money back. Truly a disappointing experience with a group of con artists.

  Business Response

  Date: 03/04/2024

  We ar sorry that this customer did not have the best experience.   In an effort to improve customer satisfaction and to respond to the concerns a file review was performed.

  In the sales process we explain two ways our software fee can be refunded.  1) through a referral credit upon a sale or 2) if after 12 months, no sales have occurred.  The 12 month guarantee has limited conditions, including that the customer use the product for a full 12 months and that the customer provide a signed MLS sales sheet for us to cross reference.

  It appears that at this time we did not receive a signed sales sheet and that there was an issue as to 12 months of use.  If the customer believes that the sheet was sent or that there is an inaccuracy as to use, we do invite them to resubmit a refund request with the signed sales sheet and any other information - at which time the matter will be reevaluated.

  If any other information is needed please do not hesitate to reach out.

• Initial Complaint

  Date:02/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to receive qualified leads, marketing advertising, coaching Did not receive any of the services, not a resolution and was locked out of the account

  Business Response

  Date: 02/26/2024

  This company values our customer's experience and have reviewed this customer's account in order to respond to the concerns outlined.

  1) This customer had active *************************/advertising and was receiving leads.

  2) This customer consumed 4 modules of our training and education materials.

  3) This customer was system locked upon filing a chargeback - which is outlined in the terms of service as a consequence.

  As we have previously indicated, this customer is welcome to contact us to discuss account reactivation, and would suggest that they allow for the 12 month marketing campaign to help meet her sales goals vs 20 days.

• Initial Complaint

  Date:02/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is so much to unpack regarding this deceiving company; I was contacted by this company in August of 2023 when they solicited regarding paid seller leads. Jenn the sales rep explained the process how "leads" would be sent to me at least 8 leads each month in exchange for $2000 sign up fee and 25% referral fee off of each closed " lead ". After multiple conversations and many questions, questions like where do these leads come from, making sure they are seller leads and not lookie-loo buyer leads **** made me feel warm and fuzzy with assurances such as "we double verify all leads" we always verify validity of leads" yes they are seller leads and buyer leads"so I signed up. As soon as I started receiving " leads" I noticed they were all ******** users who clicked on ads regarding BUYING homes. Not SELLING. Mind you, none of these leads that came in were actual leads, these were just people clicking around not interested in real estate at all. No verifying at all. Most phone numbers and emails are incorrect which shows their qualify of due diligence. When I reached out about the quality of leads and ask why I wasn't getting any seller leads they answered with we only generate buyer leads.. in that moment I knew this company was a scam. I pleaded and pleaded with them to cancel my contract and refund my money since they mislead me from the beginning and their response was no, that they told me they were buyer leads. This happened immediately after sign up, maybe 1.5 months in. After months of back in forth they refunded me half my sign up fee asking me to please continue working the buyer leads.... I took their offer thinking I better get something over nothing. " leads " stopped coming in, they closed the ******** "support group" and stopped answering all support tickets. This company is taking advantage of realtors and they need to be held accountable. I need the rest of my sign up fee back. There's so much more that I need to say but no more room..

  Business Response

  Date: 02/14/2024

  We appreciate customer feedback, and take it as an opportunity to perform a deep review of the allegations and communications with the customer in order to improve the customer experience  and to respond to any negative aspects of the service.

  The major concerns identified are

  1) an assertion that at the sales level a conversation occurred suggesting the leads provided were to be seller leads and then surprise as to where the leads were sourced from.

  A review of the original sales call clearly indicates, when asked if it is buyers or sellers; "we're showing that homeowners are showing up buyer focused, especially the last couple of years". This is the major complaint through this entire process and it is very clear that the assertion sales stated it was seller focused is false.  Prior to this deep dive review this customer has already been refunded $998 of their purchase based off of this exact complaint.  The refund - after review - should not have happened due to the invalid nature of the complaint.  Of course a buyer often needs to sell their house and will become double sided - but the assertion sales misled this customer about ********************** is untrue.  Further, any surprise as to where the leads would be sourced from was cleared up in the sales call; "our main focus is ******** and Instagram".

  2) an assertion that leads were not verified at all

  A review of the original sales call clearly walks through everything that happens when a lead comes in - an automatic text and *** follow up.  We do not delete leads, that is a customer function.  This is direct response marketing and there is a certain amount of churn - this business has no control over direct response marketing however we do have many education modules that help our customers ****** these relationships.

  3) an assertion that we stopped answering support tickets

  A review of this customers file indicates there were 33 separate support tickets, all answered in a timely manner & 16 separate phone calls.  There were a total of 49 separate communications with this customer over a period of approx 4 months.  Communication was never at issue.

  4) a request for $2,000

  A review of this customers file indicates a total purchase outlay of $999 so this request doesn't make sense.

  A review of lead flow reveals approx 53 leads over those 4 months - great metrics.  Considering the time and actual marketing spend that this business has already invested in this file, we can not entertain refunding a $999 purchase, however we do invite this customer to utilize the ********************** that our advertising spend is generating at his earliest opportunity.

   

  Customer Answer

  Date: 02/16/2024

  Complaint: 21272054
  
  I am rejecting this response because:

  Complaint: 21272054
  
  I am rejecting this response because:
  
  1) I was mislead. In the initial sales meeting I specifically asked about seller leads because that is what I was interested in. ****'s answer was yes they provide seller leads. Usually in a 60/40 % rate between sellers and buyers.  Secondly, the leads you source from ******** and instagram that are supposed exclusive to agents in a specific zip code are not exclusive.  You have mass marketing about how you accept one agent per zip code. I had my wife call in and check availability of ht zip code I currently have and to nobody's surprise they told her It was available.  Again, all their marketing says they will always only have 1 agent per zip code.  Many on their *****0 member ******** groups had similar issues. That group has been canceled since December 3rd due to all the negative comments, posts about their scam.  Many screenshots and images are attached. More available upon request. 
  2) In regards to the validity of their leads, they claim to double check and verify information and to only provide agents with leads that their system ( AI) has nurtured and communicated with...   I have attached photos of some of these leads. With names such as ***********, etc. Invalid emails, and phone numbers that do not exist. Why exactly are these being considered leads?   
  3) They mentioned all my support tickets were resolved and answered in a timely manner???  I have videos of all the Unread messages that have not been answered in over a month. And since their response to BBB.org many now say resolved, however, they are still unread.  How can they resolved a ticket when they have not read the message?? Everything they are saying in their response is deceiving.  I'm limited to 5 attachments on this response but I will find a way to attach all the photos, screenshots and videos of all of what I claim. Can they?
  4) As I mentioned in the original complaint, I took the initial $998 refund they offered thinking that's all I was going to be able to gather back. All I need is my second installment back and we will amicably part ways. 
  
  Lastly, they have closed their ******** support group with all their members that was running about ***** strong since Dec 3rd of 2023.  They had been filtering posts from agents ( members) complaining about this company, the validity of leads, being mislead, the faulty "verification" system they have to verify leads.  The group now shows it was "paused" by the creator of the group. 

  
  
  
  Sincerely,
  
  ***************************
  
  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/26/2024

  We have reviewed the reply and have a number of replies to the concerns addressed.

  1)  We have reviewed all conversations regarding buyer/seller split, and at all times we informed the customer that the ********************** tended to be buyer focused at this time.  No confusion.

  2) During this customers time with our product, he is the only person assigned to his selected zip code - any allegation of that zip being resold is false / wouldn't have come to fruition as the zip code is occupied by this customer.

  3) Regarding lead validity - our protocols were operating as intended - the ** instantly texts, and the info is placed into rotation for ****  It is a customer responsibility to dismiss a lead, as this business does not delete a potential lead, which means the customer simply flags that lead vs the business deleting what may be an actionable lead to the customer.  Every direct response lead becomes available to our customers in real time, which we have found to be much preferred over "lockboxing" them for review - which can waste valuable time.

  4) This customer, as stated previously - had 49 communications with this business in approximately 4 months.  Often, multiple concerns were addressed in one response or call.  Again, communication was timely, and voluminous.

  We again suggest this customer utilize his lead flow, which is producing good metrics at his earliest opportunity.  Cycle the leads, give us a call to discuss marketing and otherwise perform with the marketing campaign of 12 months which was discussed at the outset.  We look forward to getting back on track and making sales. 

  Customer Answer

  Date: 02/29/2024

  Complaint: 21272054
  
  I am rejecting this response because:

  This has turned into a he said / she said. And it's sad that with all the complaints they have from multiple clients they are still able to operate.  

  In regards to the validity of leads you did not address my previous points. All you said its the clients' responsibility to dismiss a lead, etc. The fact of the matter is your AI protocols to check validity of leads isn't working.  "Leads" with made up names and made up emails are being sent to us your clients and counting that as leads. Why would I get a lead with a name of ***********?  Read that twice.  My guess is that anyone who submits information whether erroneous or made up on one of your ******** ads isn't verified. Any human eyes looking at some of these names and email addresses would conclude that they are fake or made up and would proceed to discard leads instead of passing them along to your clients.  

  You are correct, there was no confusion in regards to the type of leads I would be getting. I needed seller leads, you said you'd provide seller leads, you have not provided seller leads in any form of seller/buyer split as you mentioned.  No confusion at all. 

  I called using someone else's number and I was able to secure a zip code, a zip code I for sure know its already in use by another agent. Now, how do you prove that? Uploading a recorded call? I can. This company is selling "exclusive " leads by zip code to agents and selling the same zip codes to more than one agent. 

  Most of the support tickets have gone not only  unanswered but unread. When was the last time we spoke on the phone to solve these tickets?  Months ago when I tried getting my money refunded.  Other than that, all other support tickets have been handled ( and not handled) via the support tab. No calls.  Your response to this concern is also 100% false.

  Lastly, No leads ***** been received since January 19th. This alone would be seen as a breach of agreement when you promised 8 leads a month... 

  
  
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 04/05/2024

  This company promised to provide me with ***** monthly real estate leads. These leads are supposed to be double-verified. The company claims they verify all information via their AI, **** , **** supposedely reaches out and validates all information provided by prospect before being sent to customers like me. But many of the ********************** I have received have had erroneous contact information. From made up email addresses to made up names. In addition, I have received a total of 54 leads in 7 months. Out of the 54 leads 3 of those are repeat leads that were resent to me. Close to half of them do not contain correct phone numbers. And about 90% of the leads have no idea why we are calling. Which makes me question the reliability and thoroughness of the company's Ai. Lastly, I have not received any leads since Jan. 19th, that's two months without a single lead. This company is charging enormous amounts of money in the form of a set up fee and will not perform as promised. I am seeking a refund of the rest of my initial set up fee. They already refunded me half when I complained 2 months into signing up. Leads did not get better and they are not operating with good faith nor within their agreement.

  Business Response

  Date: 04/05/2024

  Thanks for reaching out - it appears this complaint partially regurgitates a previously answered complaint.

  Regarding lead validity - our protocols were operating as intended - the ** instantly texts, and the info is placed into rotation for ****  It is a customer responsibility to dismiss a lead, as this business does not delete a potential lead, which means the customer simply flags that lead vs the business deleting what may be an actionable lead to the customer.  Every direct response lead becomes available to our customers in real time, which we have found to be much preferred over "lockboxing" them for review - which can waste valuable time.

  The marketing campaign is a direct response campaign wherein potential customers enter their own information.  ************ can not control what a prospective customer enters.  Our *** has been diligently reaching out to your existing leads.

  The company can help out regarding any lead issue, we just need to be contacted as opposed to communicating on this forum.  We have received no support tickets nor calls since March 1 regarding any of this.

  At this time, your concerns will be communicated to support and they will reach out to you to discuss your marketing issue.