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Business Profile

Garbage Removal

Ozark Refuse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 3 complaints in the last 3 years.
  • 1 complaint in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was in the process of cancelling, never confirmed it. They came and picked up the garbage container but didnt grab all of the trash next to container that I paid service for. So now theres garbage cardboard sitting at the end of my driveway. Never attempted to contact me to confirm the cancel request. Also have only had my garbage pick up once since starting with them. Theyve also never refunded the amount they owe me.

    Business Response

    Date: 04/16/2026

    This persons trash was not out in time on his service day. We told him we could take extra trash the following week, but we would not be in the area to come back for it before the next service day. Apparently, this was not acceptable to the customer. I was sitting across the room from the person he spoke to on the phone. The customer said he wanted to cancel service if we could not go back for the trash before the next service day. The person in the office confirmed that the customer wanted to cancel and he did confirm it. This is why we quickly picked up the container. Since the customer did not want to continue until his next service day, we do not have the ability to take extra trash beside the container. If the customer would have been more reasonable we couldve come to a resolution. A refund will be given for the unused portion of the trash service now that the container has been picked up. The recycling bin was not out for pickup so the refund for the recycling service will be given after the recycling bin is picked up by the recycling driver on Friday. 

    Customer Answer

    Date: 04/16/2026

    Complaint: 24753651

    I have reviewed the business' response and am rejecting it because:

    You should probably have people that know what they are talking about answering your phones.  She put me on hold after I asked every question.  I work from home and didnt even see the truck drive by.   I know for a fact my trash was out in time.  Shocked your company is even in business.  The trash bin was left out all week and maybe if she communicated when you come by to pick up the containers youd probably have the recycle bin.

    Sincerely,

    REMOVED

    Business Response

    Date: 04/21/2026

    The customer was put on hold originally so that the office associate could check on why the trash wasnt picked up. The driver had it marked not out right around the same time that the customer said he put it out so it clearly was not out in time. The customer wanted the trash picked up so the office associate put him on hold a second time to see if that was possible. When she figured out we could not pick it up until the following Friday, he said to cancel. We did offer to take extra trash the next week since we werent going to be in the area before that, but apparently that was not good enough. At that point she told him we would pick up our containers by the end of the week. Then she put him on hold to check on the refund. After this he had hung up. I was sitting within earshot the entire time.

    Customer Answer

    Date: 04/24/2026

    Complaint: 24753651

    I have reviewed the business' response and am rejecting it because:

    Its crazy how a business owner is arguing like a 10 year old girl.  No waiting 2 weejs without having my trash picked up isnt acceptable when its literally what Im paying you for on top of dealing with ant/critter infestation problems.  I work during the week and yall dont answer your few customers you have on the weekend, so yeah the person I spoke with constantly putting me on hold (while im working mind you) isnt acceptable.  Any other business in your industry would offer to come pick it up next day.  But apparently the customer is always wrong in your eyes.  You keep saying youre in ear shot of the person, but what does that matter - did I speak to you on the call?  Again, give me my refund or I can cetainly escalate this stupid problem to the next level.

    REMOVED

  • Initial Complaint

    Date:08/31/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company cut off trash service 1 day before the pick up date and did not notify the customer of being cut off from service until the customer reached out about the company not picking up their trash. The company has also been notified for going on two weeks that the customer would no longer like to continue service and has asked the company on numerous occasions to pick up their trash carts from the customers house. On one of these occasions the lady who answers the phones for the company hung up on the customer when requesting that they come pick their trash carts up. All other attempts at communicating with the company about removal of trash carts has led to no response.

    Business Response

    Date: 08/31/2024

    This complaint is not completely accurate. I do understand that we need to pick up our containers and I apologize that we have not done so. Certain times of the month we are very busy with deliveries and pick REMOVEDand we get behind. The account at this address was for an employee of ours. He received free service because that is a courtesy we give our employees. He told us one day that he no longer lived at this address so we stopped the free service. I offered our service to the wife for regular price and she declined. Again, I do realize we need to pick up our containers and I will make sure that gets done this week. I have no idea who the person that filed this complaint is but the complaint that we stopped picking up trash is not valid because the account holder canceled the service. 

    Customer Answer

    Date: 09/03/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. I will also clarify that the employee walked out on his wife 2 days before pickup date and did not communicate that he had canceled the service to his wife and left the trash that he had built up that week to rot in the bins. The wife contacted the employee multiple times in the following week about the trash service and the employee continuously refused that he had canceled service. That fault is not on the business and is on the employee, apologies for not clarifying in the complaint. Thank you for the timely response and for resolving the issue within the week. 

    Sincerely,

    REMOVED

  • Initial Complaint

    Date:01/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The first week of January I sat my trash outside and it was not picked up. I had already paid $48 for the next quarter. I called to cancel them and get a refund and no one answers the phone of returns my calls.

    Customer Answer

    Date: 01/26/2024

    This complaint is resolved. 

BBB Accreditation: None

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