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Business Profile

CPA

FORVIS

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CPA.

Complaints

This profile includes complaints for FORVIS's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FORVIS has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Headquarters Location

      FORVIS

      910 E Saint Louis St Ste 200 Springfield, MO 65806-2568

    • FORVIS

      PO Box 1277 Branson, MO 65615-1277

    • BKD CPA's & Advisors

      777 Main St Ste 2000 Fort Worth, TX 76102-5332

    • FORVIS

      103 Church St Marlin, TX 76661

    • FORVIS

      PO Box 570 Marlin, TX 76661-0570

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For over 25 years, my Clinic and I have been clients of BKD/FORVIS REMOVEDDuring the change-over (2022-2023) from BKD to FORVIS, I have noticed irregularities in my billing and accounting. I have sent Certified letters requesting explanations of these accounting concerns, but I have not received any feedback or followup phone calls from these people. I have asked about the duplication charges, the charges for added people to do the same work on my account, the penalties levied by the REMOVEDbecause of the errors committed by these same accountants, and the contnual interest charges that appear on my bill each month despite my Certified Letters Requests for explanation of Charges.

      Customer Answer

      Date: 02/14/2024

      I have additional letters if needed, please let me know if I need to send them.

      Business Response

      Date: 02/27/2024

      We appreciate the opportunity to have worked with REMOVEDand his business over the past years.   During our work for REMOVEDin 2023 (related to the 2022 tax year) there were discrepancies with information provided  to us that  resulted in additional time being required to complete our work.  This resulted in additional client service hours being incurred beyond what REMOVEDexpected for our services.  Despite our attempts to explain the situation to REMOVEDhe did not agree that the additional service had been provided.  It appears that he believes (as indicated in his complaint) that he has been billed erroneously or has been overcharged.  However, that is not the case.  In fact, my review of time records on this account indicate that the amounts billed to REMOVEDwere discounted from our normal hourly rates and he was not charged for all client service hours recorded for work on his account.    In response to this complaint we are contacting REMOVEDwith a settlement offer to resolve the outstanding balance for a further discounted amount and we will waive the finance charges that have accrued.   This accommodation is being offered in recognition of our longstanding client service relationship.  We respect and appreciate REMOVEDand wish him the best in the future.

       

      Customer Answer

      Date: 02/28/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

      Sincerely,

      REMOVED

    FORVIS is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.