Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 14, 2024 I entered an agreement for a bathroom renovation with Affordable Kitchens and Baths *************************************************************. I gave them a total of $17,416.37.$14,226.37 for all materials $3,190.00 for the down payment on install On October 17, 2024 I did heard from a man named **** ************ and he came over and measured my bathroom on October 18, 2024.****** ******, Vice President 636-328-3466cell ******************** office I did speak to him the next week and he said the bathroom project was on track to happen late December.December 27, 2024 I stated emailing both ****** ****** and **** ******* asking for updates and have never received a return call or email.On January 20, 2025 I finally got someone to answer a phone. A woman named ***** answered and I told her that I had been waiting for my bathroom remodel and have not heard from anyone. She said she would look into it and get back to me. She did call the next morning and said they were still waiting for the Onyx to show up but it should only be a few more weeks.I have been calling, emailing and stopping by since then and have not heard from anyone. I have not found anyone at the office located at ************************************************************************************************************ ************. ***** stopped by and spoke to a woman that runs the gymnastics center behind Affordable Kitchens and Baths. She said she has not seen anyone there in a few weeks, but she would contact one of the owners and ask them to get a hold of him. He has not heard from anyone.

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid them for materials on 11/14/2024 & they are no longer open. I want my money back.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I hired the business to do 2 bathrooms December 13th, 2024 and paid a partial payment of $8700 and the work was never started, I last spoke with the business the 1st part of February 2025 and was told they are still waiting on supplies from the manufacturer. We have also contacted the St. Charles County Police and filed a report.

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with them to get a bathroom remodel in late august and was finished as of yesterday. I had to pay the bill in increments and according to the contract, once the job is finished, I pay the final 600 in person. The rub is: no one is at the location. This makes it so I have no way to finish paying nor get the lien waver.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put down ****** for down payment for kitchen cabinets on 07/15/2015 I was told by the business that they would start my kitchen remodel at the end of October or the first of November. Then they said it wouldnt be around the first part of December, they said Dec13 we asked to wait til the first of the year because we didnt want to have our kitchen tore up for the holidays they said yes that would work better for them and that they would get back with us the first of the year and set a date . I went up there the first week of January the manager was in the hospital so his partner said he would have to reschedule it because my cabinets were not there so he said it wouldnt be Feb 24 , we have not heard a thing from them , we also seen someone else posting on line they are waiting for them to install cabinets fir them and ha b not heard from them , they contacted the attorney general

• Initial Complaint

  Date:02/13/2025

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired the business to do 2 bathrooms, I paid them $29,000 in Sept/Oct ************************************************ December. I have called multiple times and I don&#**;t get a call back, I have gone by the office about 2 weeks ago and there were 2 people there (Owner & employee) and the owner told me his partner was sick and he would get back with me and has not. And in this last week, there has not been anyone at the business location and nothing is posted on the door about giving any indication if the business is still in operation.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Affordable ********************** 31, 2025 They took a down payment of 21, ****** in November from me with the understanding the bathrooms would be installed sometime in January. The ** got sick and is in the hospital and the owner is inaccessible. The Manager (*****) has no answers is rude, obnoxious and totally unprofessional when we try to get information from her. We were advised by the policeman that we would be contacted by the owner, and we still have not heard anything.

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They put in a kitchen for me over a year ago. They tell you that you have a year to report anything wrong. I started calling them on Oct. 31, 2023 and they said they will get someone to come out. I called them 7-8 times. They are very nice but they are not doing anything. I talk to the project manager, ****** ******, but they don&#**;t ever call back or have anyone to come out. I paid them $32,000.00 to redo my kitchen. I would like for someone to come out and repair the repairs. My handle keeps falling off the sink and some of the drawers have shifted, the top of the cabinet gets hung up under the under lift on the wall. Also, the panel is hanging down and not even with the other panel, one of the k**** keep flying around.

  Customer Answer

  Date: 06/13/2024

  The company has not resolved my issues. 

  Customer Answer

  Date: 08/13/2024

  I was not able to come to any resolution with the company.

  Business Response

  Date: 12/20/2024

  We reached out to one of our contractors.  We told them the consumer had some issues and they were going to contact her.  If the consumer has not heard from the contractor, please let us know. 

  Customer Answer

  Date: 12/22/2024

  Complaint: 21247187
  
  I have reviewed the business' response and am rejecting it because: No one has tried to contact me in all this time and they should make sure the contractor calls and makes arrangement to fix the problems.  They should ask their contractor if he has talked to me.
  
  
  
  Sincerely,
  
  **** *****

  Customer Answer

  Date: 02/03/2025

  01/21/25 JM: Spoke with Ms. ***** to determine what is the current issues with her property. According to Ms. ***** isn't returning a call back to her and she is still having problems with getting things repair. 

  01/23/25 JM: Spoke with Ms. ***** and she stated that ****** from the office called and is trying to set time with the technician to come out and take and look at what need to be repair

  01/27/25 JM: Progressive is being made and the Technician has called her to set up appointment to come out and repair things. Unfortunately, the technician had been in the hospital and extremely sick. 

  01/30/25 JM: *****-(Owner) and ( ******-Technician )  both had came out to the house and is getting things done with the help of any outside plumber. Ms. ***** is very please with the outcome and communication. 

  02/3/25 JM: ***** is please with the work that is being done and the communication between her and the owner is greatly improved. ***** wants this complaint closed. Ms.***** ****** the BBB for all of there effort and getting communication started and things done and will reach out to us if she needs out help in the future.  

   

  Business Response

  Date: 02/03/2025

  01/21/25 JM: Spoke with ****** the Company Customer Relation Manager and she is going to check with Brit and the technician regarding this project.

  01/23/25 JM: Spoke with ****** she is waiting on Brit to provide her with some information. She will be sending a technician out to look at the property. 

  01/27/25 JM: Spoke with ****** and she stated that the Brit is working  with the Technician to set up a time with ******** ******-( Technician) has been out very sick. and has now return to work. Is going out to **** house today to start working on fixing things. 

  01/30/25 JM: *****-(Owner) and ( ******-Technician ) went out to the Consumer house and apologize for the delay due to ( ******-Tech) has been out very sick and has return to work and is catching up with customers and fixing things. 

  02/3/25 JM: Spoke with ****** and Brit-(owner) everything is getting fix has hired outside plumber to fix other things and the job is complete and would like this complaint close. ***** is continue to reach out to the consumer on a weekly basis to make sure things are working correctly. 

• Initial Complaint

  Date:07/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't want to pay for everything up front! They did not start until Oct.-Nov. and they want the money now. If I have to pay 100% on this job, then I want to cancel it.
  I want my money back on my credit cards.

  Business Response

  Date: 07/27/2023

  ****** came into our store several times before making her purchase on July 7th, 2023.  The payment terms were explained in detail at that time. We require 100% down for materials because all items are custom order and not available for return, exchange or credit.  It states this clearly on the sales order that she signed on July 7th, 2023 (see the attachment).  ****** made two payments with two different credit cards but still had a remaining balance due.  She told us that she was getting a cashiers check from her bank to cover the balance and she would be back.  She came back a day or two later to say she was still working with her bank.  We haven't heard from her since then.  Her Designer followed up with her just last week and we still have not heard back from her.  I believe ****** is referring to the installation when she says "They did not start until Oct.-Nov".  She is correct, that is when we told her we could install her materials.  We told her that we would need 20% down of the installation amount but certainly not 100%.   

• Initial Complaint

  Date:02/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/28 we finalized a kitchen remodel and wrote a check to AKB in the amount of $20,196.57 totaling $18,031.57 in materials and $2,165.00 (20% of installation) required as stated in contract. Another 60% would be due ($6,780.00) at start of installation. Their subcontractor **** ******* and a guy named ***** showed up to start the job on 10/17/22. **** left after about an hour and ***** was left to demo the kitchen, replace drywall and install cabinetry. Project manager ****** ****** called to ask for the $6780.00 check and sent someone over to pick it up from us. ***** told us on day 3 that he is not a licensed contractor and doesn’t work for **** or AKB. He said that **** was an acquaintance who’d contacted him a few days prior, to ask if he wanted to take the job on for $3,000. Clearly, he was inexperienced. He damaged our hardwood flooring by not protecting it during demo. He left the drywall 5 inches from floor on two walls. He didn’t take door casings off to remove old drywall instead cut next to them leaving gaps. Some of the cabinetry needed to replaced because of damage, wrong size etc. On 10/26/22 we were told by ****** ****** that he would put a rush on replacement pieces and they’d have it in about a week, but lower cabinets were in so that the quartz could be installed. On 11/14/22 ******* *******, the owners son, whose in charge of operations, told us that someone would be back on 11/28 to resume. No one came and our calls were not returned after that conversation. We were left with no plumbing or electric, no backsplash, drywall wasn’t finished, no recessed lighting … all things we paid for. In total 8 days of work had been done. We paid them 80% of installation roughly $9,000. Subsequently, we were tasked with ordering replacement cabinets from another vendor and hiring a contractor to complete our project. We have spent an additional $9,999. We have pictures, contracts, emails, to substantiate this but there’s much more to this story.

  Business Response

  Date: 03/16/2023

  The ******* received all the materials they
  paid for. While installing the materials, it was discovered two of the items
  had slight defects.  Replacements were ordered, but when we notified the *******,
  the items were available, they said they no longer wanted them.  The
  ******* have engaged private council. Therefore, I feel this is no longer the
  appropriate place to discuss this matter.

  Customer Answer

  Date: 03/20/2023

  Complaint: ********
  
  
  
  I am rejecting this response because Mr. ******* did not offer us the cabinets when they came in.  He told me over the phone that they were in his warehouse on Nov. 14, 2022 on a recorded conversation and said his contractor would be back on 11/28 to resume the work.  They never showed up and he never spoke to us again that day, after leaving several messages for him.  We asked a lawyer friend to intervene on our behalf and I will submit the correspondence between he and Mr. ******* regarding the cabinets and the unfinished work that we paid Mr. ******* for in advance for.  He refused to release the cabinetry unless we would settle for a $285 refund on almost $9,000 that we paid him for 80% of installation.  We had to move forward in January to complete our kitchen, so new cabinets were purchased and the following day was when he contacted our lawyer to say we could pick them up.  Our lawyer had already told him that we were ordering new cabinets.  
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  *** *******