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Business Profile

Auto Service Contract Companies

Eleras Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Service Contract Companies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 211 total complaints in the last 3 years.
  • 78 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2025

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 21, 2025, my 89 year old father with dementia received a letter in the mail with no company name , e-mail or address. It was titled "Home warranty Division" and, in bold type, "2025 FINAL ATTEMPT." It was signed by a "****** Wellingford, program director" with a phone number of ************. Thinking it was for his homeowners insurance, he called the number, and they coerced him into sending a debit card payment of $179 for what he thought was a forgotten payment When he finally showed me the letter, Recognizing a scam,I immediately contacted his bank, who instructed me to call the business and cancel the transaction. When calling the company;s automated system, the Option #4 (Cancel your service), gets you immediately disconnected. I then used option #2 (billing) and reached a person who I asked to immediately credit back the $179, and revoked authorization for charges to my father's debit card (I have my father's Power of Attorney), I was then transeferred to another customer Service agent (***** *****), it was then I learned the company was operating under the name 4ever home protection. They had roped my father into a 3 year "Home protection" scheme. Nothing in the letter that was sent mentions anything about a long term contract. It uses phrases like "Your home warranty is expiring, or may have already expired" and "please call immediately, as this will be our final attempt to notify you", "Failure to call could result in a lapse in coverage". All language designed to confuse a consumer. Again, there is no company name, address, or e-mail anywhere in the correspondence. Through the confirmation e-mail I had ***** ***** send me, I discovered the company operating under the umbrella name "eleras group" Ms. ***** assured me their company had an A+ rating with the BBB, I found a few "4ever home" companies listed on the BBB site, but not sure which one is theirs. This company is misleading consumers at best, and is an outright scam at the worst.

    Business Response

    Date: 07/29/2025

    To Whom It May Concern:

    First and foremost, we sincerely apologize for the confusion and distress this situation has caused you and your father. We want to assure you that we are not a scam. After reviewing your account, our records indicate that the policy in question was indeed canceled and the payment was refunded immediately after your call. 

    Please do not hesitate to reach out if you have any further questions or concerns. 

    Customer Answer

    Date: 07/30/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ***** ****
  • Initial Complaint

    Date:07/22/2025

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company will not remove my information from their mailing list and keeps sending me marketing letters titled Final Notice for a vehicle coverage plan on a vehicle I have never owned. I've called them and told them to remove my information and to not contact me but yet they still keep sending me marketing material and obviously haven't removed my information. Please do not ever contact me again and remove my personal information from Eleras Group database.

    Business Response

    Date: 07/29/2025

    We sincerely apologize for the inconvenience youve experienced with our marketing communications. 

    Please rest assured that your request to have your information removed has been processed, and we have taken immediate steps to ensure that you will not receive any further communications from us. Your personal information will be fully removed from our database.

    Customer Answer

    Date: 07/30/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ******* ******
  • Initial Complaint

    Date:07/21/2025

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm receiving mailer from this company again. A few years ago I was hounded by them and I finally got them to stop. I never have had a vehicle warranty contract with this company, not would I. they are telling me my coverage is about to lapse and I should activate their coverage soon. I don't have the vehicle they are referring to any loner. If I did, it would still have the new car coverage for another 15 months. In my opinion this is nothing but a scam. My resolution is: that me off their mailing list permanently and never contact me again.

    Business Response

    Date: 07/28/2025

    To Whom It May Concern:

    Thank you for bringing this to our attention. We want to sincerely apologize for any inconvenience our mailers may have caused you.

    To be clear: we are not a scam. Our company provides legitimate vehicle service contract options through authorized partners. 

    Please rest assured that your information has now been permanently removed from our marketing database, and you will not receive any further communication from us.

    Thank you for your time, and we wish you all the best.

    Customer Answer

    Date: 08/02/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ******* ****
  • Initial Complaint

    Date:07/21/2025

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continues to receive solicitation in apparent imitation of official DMV forms. Do not send any further correspondence to this address, or harassment charges will be filed through legal counsel.

    Business Response

    Date: 07/25/2025

    Dear ********,

    Thank you for your message. We've removed your name and address from our mailing list, and you will not receive any further correspondence from us.
    We apologize for any inconvenience.

  • Initial Complaint

    Date:07/08/2025

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a policy with eleras automotive but decided to cancel it before the thirty day deadline. I purchased the policy on March ******* and cancelled on April ****** because I realized that I would not be able to afford it. I have spoken to several people at this company and each one gives me a different reason why I haven't received my refund. I never received a contract or a contract number from them and I have been calling but getting no where with them.

    Business Response

    Date: 07/14/2025

    To Whom It May Concern:

    Thank you for reaching out to us. We truly apologize for the inconvenience you've experienced. Our records indicate that we attempted to issue the refund on April 10, 2025, but unfortunately, the transaction was declined by your bank. This appears to be an issue with the banks processing, rather than with our company. We recommend contacting your bank directly to inquire about the declined transaction and to resolve the refund issue. Again, were sorry for the frustration this has caused and appreciate your understanding.

    Customer Answer

    Date: 07/15/2025

    There was never an attempt to refund my money because they never had my account number. I paid the deposit with a debit card not my bank account information, so the information that they have presented in not true. They can send my deposit directly to that same debit card. I sometimes turn my card off when not in use and I explained that to them when I spoke to one of the representative. They could have sent my deposit by now, no more excuses. Thank You,

     

     

     

  • Initial Complaint

    Date:06/30/2025

    Type:Sales and Advertising Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were called about our Cars Warranty. I believed them to be true. They had all my information and such. I agreed to pay a 1 time fee of ******. 3 Days later we got another piece of mail from the company saying we still haven't paid them. We call today to be told we signed up for a MONTHLY Subscription. Told the agent to cancel the transaction and refund our money. They hung up on me. Called back to be left on hold for 30 mins. When we finally got thru they said we needed the warranty incase of an accident. Finally got them to refund the money but this is still a hassle and I don't want them doing this to other people.

    Business Response

    Date: 07/02/2025

    To Whom It May Concern:

    Thank you for bringing this matter to our attention. We’re very sorry to hear about your recent experience and the frustration it caused.

    After reviewing our records, we can confirm that your account was canceled and the refund has been processed. Additionally, we have removed your contact information from our mailing list to ensure you do not receive any further communication from us.

    We truly regret any confusion or inconvenience you experienced. Your feedback has been shared with our customer support and compliance teams.

    Customer Answer

    Date: 07/16/2025

    My complaint has been resolved by the business, I have received a refund. 
  • Initial Complaint

    Date:06/17/2025

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint due to Eleras Group LLCs failure to return all payments made for a vehicle service contract that was voided due to a mileage discrepancy.I made an initial down payment of $159 on January 3, followed by monthly payments of $159 in February and March, totaling $477. I did not receive any of the services promised under the contract.I first discovered that the contract was void when I attempted to use the coverage. I took my vehicle to a mechanic, and when the shop attempted to contact the provider to use the warranty, they were informed that the contract could not be honored due to a mileage discrepancy. I was told that the coverage was never activated and that a new contract would need to be written. I was not made aware of this issue prior to attempting to use the service.Following this, I wrote a letter to Eleras Group LLC requesting a full refund, as the contract was void from the start and I had never been eligible to receive the services I paid for. Despite this, the company has not tried to resolve the issue. I have called multiple times and have received no meaningful response.The only action the company has taken was sending me a partial refund check for $114.** on July 11, which does not reflect the full amount I paid. Since the contract was never valid and no services were rendered, I am requesting a full refund of $477.Resolution Sought: Full refund of $477 for a voided and unused vehicle service contract.

    Business Response

    Date: 06/26/2025

    To Whom It May Concern:

    We apologize for the delayed repsonse, but we are researching this on our end. We thank you for your patience. 

  • Initial Complaint

    Date:05/20/2025

    Type:Service or Repair Issues
    Status:
    UnresolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting 12/26/2024. I put down 800 to Eleras automotive group for a platinum warranty for my new car and I agreed to a monthly payment of ****** and ***** consultant ***** in particular informed me that this warrant would also include oil changes. when I went to go get my next oil change at the dealership I was told that my warranty doesn't cover oil changes so I called Eleras to get more information and the customer service representative informed me they no longer cover oil changes and ***** gave me the wrong information. so I decided to just cancel my warranty and get a refund I was told I need to send a letter. I payed ******* from 12/26/2024 to 03/28/2025 I did send the letter on the second week of may. they have yet to respond to my letter.

    Business Response

    Date: 05/27/2025

    To Whom It May Concern:

    Thank you for bringing this to our attention, and we sincerely apologize for any confusion or frustration youve experienced.

    Regarding your cancellation request, our records currently do not show that weve received your letter. Its possible there was a delay or issue with delivery, and we want to resolve this for you as quickly as possible. Please give our customer service team a call at ************, so we can review your account, confirm the details, and ensure your cancellation and refund request is processed appropriately.

    We appreciate your patience and the opportunity to make this right.

    Customer Answer

    Date: 07/10/2025

     It's been a month and half since i send my Letter to Eleras automotive group. I had to called them to figure out if they received the letter. i spoke to *******, she was able to informed me that i wasn't getting the full amount that i payed for so i request her to review the first call when i was buying the warrenty because i was given the wrong information so that shouldnt cost me money. she told me that her manager ***** could review the call and would call me or email. that was 2 weeks ago i called back today and was told my call with ******* wasn't on my folder. every time I call i'm getting different answers and i cant get a hold of a manager theyre always in a meeting whats up with that Eleras.
  • Initial Complaint

    Date:05/14/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My warranty was canceled but I didnt get refund.

    Business Response

    Date: 05/16/2025

    To Whom It May Concern:

    Thank you for reaching out. We're sorry to hear about your experience and would like to help resolve this for you.
    At this time, it does not appear that we have received your letter of cancellation. To process a refund, we must first receive and confirm your cancellation request as outlined in the policy terms. If you've already sent it, please resend a copy or contact our customer service team directly so we can assist you promptly.

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a call from a person called ***** or chance. The conversation was a special on automobile repair motor,free towing engine problems.He said if I paid ****** I'd get 2 years free..that was 3/11/2025. Next thing I get phone calls from Walco Funding telling me they cancelled my policy because I didn't make a payment.4/11/25. So I asked for a refund. What a scam ! 24 payments never mentioned.

    Business Response

    Date: 05/16/2025

    To Whom It May Concern:

    I received a call from a person called ***** or chance. The conversation was a special on automobile repair motor,free towing engine problems.He said if I paid ****** I'd get 2 years free..that was 3/11/2025. Next thing I get phone calls from Walco Funding telling me they cancelled my policy because I didn't make a payment.4/11/25. So I asked for a refund. What a scam ! 24 payments never mentioned.

    To clarify, during the initial call, the full details of the policyincluding the 24 monthly payments and coverage termswere discussed and confirmed. Additionally, a complete copy of the policy, including the payment schedule and refund policy, was mailed to you shortly after enrollment.

    As stated in the agreement, we offer a full refund if the policy is canceled within the first 30 days.

    Please contact our customer service team directly so we can look into your account and assist you further.

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