Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received mail in my inbox stating that I need to activate my coverage for my newly purchased car, called the number there, and they confirmed this was the ****** Platinum coverage (which was supposedly with my car), and they apparently are not ****** as the charge occurred from ELERAS AUTOMOTIVE GROUP. They told me I could cancel within 30 days, and when I called again, they put me on hold and stopped answering my calls. Told me it was a $189 instalment for 2 years, then it would cover the next 5 years. Did not receive any confirmation other than the payment through email/mail/anything. The charge was $189 on August 29th, 2025. I want to cancel everything and receive a refund.

  Business Response

  Date: 09/11/2025

  To Whom This May Concern:

  Were sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating this situation must be. To ensure this is properly canceled and reviewed for a  refund, we kindly ask that you call our customer service team directly at ************. Speaking with a representative will allow us to locate your account and take the necessary steps to address your concerns. Again, we apologize for any inconvenience you've experienced and are here to help resolve this as quickly as possible.

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Eleras Auto Group to cancel the auto maintenance warranty. The *** was not honoring my request and kept trying to convince me to switch the policy to a home warranty policy. but declined several times. I just want the auto warranty to be cancelled. I spend $138 a month on the plan. Policy # *****************

  Business Response

  Date: 09/09/2025

  I apologize for the inconvenience youve experienced during your call. One of our representatives has attempted to contact you to assist with your cancellation request. We understand that you would like to proceed with the cancellation of your auto warranty, and were here to help. Please give us a call back at your earliest convenience, or let us know a good time to reach you, and we will make sure to address your request promptly. 

  Thank you for your patience, and we look forward to resolving this matter for you.

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a vehicle service contract with Eleras Automotive Group (Contract #*****************) in June 2025 under the explicit understandingconfirmed twice by their representativethat the total cost would be a one-time fee of $159. This representation was the sole reason I agreed to the contract.Contrary to what was promised, Eleras has drafted three unauthorized monthly payments from my account:$159.00 on June 23, 2025 $163.83 on July 24, 2025 $163.83 on August 24, 2025 These charges total $486.66, and were never disclosed or authorized. After discovering the recurring billing, I contacted the company multiple times requesting cancellation, but they continued to process additional payments.This is a clear case of misrepresentation and deceptive business practices. I have submitted a formal written demand for cancellation and a full refund of $486.66, citing the misleading terms and lack of consent. To date, I have received no resolution or reimbursement.Eleras Automotive Group misled me into a financial agreement under false pretenses, and I am prepared to provide documentation of my communications with their representatives confirming the terms I was quoted.I am requesting the following, immediate cancellation of the service contract, and a full refund of $486.66.

  Business Response

  Date: 09/04/2025

  To Whom It May Concern:

  Thank you for reaching out and sharing your experience. We sincerely apologize for the confusion and frustration this situation has caused. After reviewing your account, our records show that the payments in question were charged back through your financial institution. When a chargeback is initiated, it signals a formal dispute of the transaction, and unfortunately, we are no longer able to issue a direct refund once that process is underway or completed. Your financial institution typically assumes responsibility for resolving the matter at that point. That said, we take your concerns about miscommunication and billing practices very seriously. We are actively reviewing the call associated with your enrollment to ensure our representatives are providing clear, accurate information about all terms and pricing. Your contract has been canceled, and no further charges will be made. We truly regret the experience you've had with us. If you have additional documentation or questions you'd like to share, feel free to contact our customer service at ************.

• Initial Complaint

  Date:08/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I changed my mind to go with this business 2 hrs after signing up, and tried to call and cancel. The *** told me to call back on the following Monday, which I did. When I called, I was on hold for quite some time, when I was transferred to the billing, again I was on hold for along time with no resolution or agent coming to the phone.

  Business Response

  Date: 08/29/2025

  To Whom It May Concern:

  We sincerely apologize for the inconvenience and frustration you've experienced while trying to cancel your policy. Your time is valuable, and we regret the delays and lack of support you encountered during your calls.
  Please know that we are committed to resolving this for you. One of our representatives will be reaching out to you shortly to personally assist with your cancellation and ensure everything is taken care of properly.
  We appreciate your patience and the opportunity to make this right. If you have any immediate concerns, please feel free to call us at ************.

• Initial Complaint

  Date:08/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, I received a letter posing as ***** regarding my required service. When I called in, they asked me details about my vehicle and told me to sign up for my service package. After discussing with my husband, who reviewed their terms in depth, I realized that this is a very expensive extended warranty. I called, spent 2 hours on hold, was disconnected 3 times, and spoke with 4 different **** trying to cancel to no avail. Their business is deceptive by design and preys on uninformed consumers. They then make it impossible to cancel.

  Business Response

  Date: 08/28/2025

  To Whom It May Concern:

  Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience youve experienced. We take concerns like yours very seriously, and were committed to making this right. A representative from our team will be reaching out to you shortly to assist with resolving this issue directly. 

  Again, we truly regret the experience youve had and appreciate your patience as we work to address it.

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an automotive warranty scam company. I purchased a new vehicle last year, and I have received multiple "time sensitive" pieces of scale mail informing me that I may be "Financially Liable" for all car repairs. This is not the dealer, nor the manufacturer. This is a scam calling itself an "advertisement."I would like to never be contacted by this company again, and I would like other people to know what they're doing. I would also like them to go out of business, because what they are doing should not be legal.

  Business Response

  Date: 09/04/2025

  To Whom IT May Concern:

  Thank you for reaching out and sharing your concerns. We want to assure you that we are not a scam. Our company offers *************** Contracts. Without coverage, car owners may be financially responsible for unexpected repairs, which can often be costly. We have immediately removed your information from our mailing list, and you should not receive any further communications from us.

• Initial Complaint

  Date:08/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two car warranties with Eleras Group. I had to ***lace one of my warranties when one of my cars was involved in a natural disaster and I had to buy a new warranty. This warranty came with a higher deductible than what I had previously. Eventually, I wanted to cancel the warranty. I contacted customer service, and one *** told me that I would need a notarized document that had my VIN # and mileage on it and to email it to her. I was able get this document and sent it to her and she told me that she would contact me in a few days. A few days passed and I had not heard from her, so I called support again. They told me that a document like that would have needed to be mailed instead of emailed. Another *** told me that I was supposed to get a refund and when I tried calling her back a different *** told me that they could not look up the warranty I was trying to cancel. It has been frustrating calling customer service and getting different answers, and I just want to cancel the warranty and get my refund back.

  Business Response

  Date: 08/26/2025

  To Whom It May Concern:

  Thank you for reaching out to us. We truly understand how frustrating this situation must be for you, and we sincerely apologize for any confusion or inconvenience caused. We appreciate your patience as we work to resolve this matter. After reviewing your case, it appears that we have not yet received the necessary letter of cancellation, which is required to initiate your pro-rated refund. If you have already sent it in, we will gladly review the documentation and ensure the refund process is started immediately. For assistance with submitting the cancellation letter, or if there are any further questions or concerns about the process, our customer service team is here to help. They will be able to guide you through the next steps and ensure that everything is taken care of. We understand this experience has been frustrating, and we are committed to making it right for you.

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother **** ******* ******************************** ************ was contacted by this company as 4EverHome and they signed her up for some type of home warranty contract. I discovered they were taking funds from her bank account and we called in May 2025 to have the contract cancelled. Discovered that they were taking out more than the amount on the contract which I did not get a full contract until 7/17/2025 after asking repeatedly, 1st told they could not email it but then another employee did email it. We were advised to mail a letter requesting a refund which was done so via mail and email 5/28/2025. My mother still has not received the refund. After calling repeatedly, 1st was told they didn't get the letters. Was told that refund amount due was $2038.25 by several people including ***** and *****. ***** finally said that they will process a refund check 7/17/2025. After waiting a couple of weeks, connected with ****** who said the check was issued 7/21/2025 in the amount of $1738.55 and to wait a few days. Called back again, spoke to another lady who said she would call back the following Monday which would have been 8/11/2025. Never received a call. Talked to ******** 8/18/2025 who said that there are notes that we have to wait 30, then she said 60 days for them to issue a new check. I asked for the check number that was issued she said she didn't have that. I asked to speak to someone in Accounting, she said she didn't know who that was. I asked to speak to a manager she said they weren't there. When asked her manager's name she said ***** and her email address was *********************** Would not give me a last name. This company is a scam who preys on elderly people over the phone and the employees lie repeatedly. I am requesting the refund of $2,038.25 as originally told to **** ******* mailed via mail with tracking to ************************************************** by 8/31/2025.

  Business Response

  Date: 08/25/2025

  To Whom It May Concern:

  Thank you for reaching out, and we sincerely apologize for the inconvenience this situation has caused. We understand how frustrating this has been for you and your mother, and we want to resolve it as quickly as possible. Our records show that a refund check in the amount of $1,738.55 was mailed to the address you provided on 7/21/2025. We kindly ask that you verify whether this check has been received. If your mother has not yet received it, we may need to confirm whether the check has been cashed. If it has not, we will take the necessary steps to cancel the original check and issue a new one. Please contact our customer service team again at ************ to further investigate the situation, and they will be happy to assist you in ensuring that your refund is processed promptly. Thank you for your patience and understanding, and we look forward to assisting you in getting this resolved.

  Customer Answer

  Date: 09/02/2025

  The check was received on 8/23/2025, however it was dated 5/22/2025. My mother deposited the check on 8/23/2025 hoping that it would not be considered stale dated because they used an old date on the check when they issued the check. So far, the check as cleared the bank. 

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7 I signed a vehicle service contract plus with Eleras Automotive Group the person who sold it was ******* ******. Address is ******************************************. On March 12 2025 Eleras took $189 out of my bank account without permission. The original date for the first installment was April 7 2025. On March 14 ************************************************ a statement with my name and information Eleras would send me a full refund and said it would take 45 days which it would make it June 12 2025. I'm not sure on the date that I called back and now there saying the amount of money Eleras owes me will be prorated. Its now August 15 2025 and still not heard from them. I'll i want is a refund and make sure nobody else gets scammed

  Business Response

  Date: 08/26/2025

  To Whom It May Concern:

  First and foremost, I sincerely apologize for the delay in getting back to you and for the confusion and frustration this situation has caused. After reviewing your account, weve issued a full refund of $189 today, August 26, 2025.

  We truly regret the inconvenience youve experienced and appreciate your patience. If you have any further questions or need anything else, please dont hesitate to reach out.

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to the **** Dealership for repairs and the claim was denied due to a mechanical failure. The company failed to uphold the contract.. I called to cancel the contract and was told paperwork would be mailed. I have yet to receive any paperwork.

  Business Response

  Date: 08/18/2025

  To Whom It May Concern:

  Thank you for reaching out and bringing this to our attention. I want to sincerely apologize for the inconvenience and frustration you've experienced.
  According to our records, your policy was cancelled on August 4th following your phone call. We understand your concern regarding the denied claim at the **** dealership. Our records indicate that the administrator reviewed the situation and determined that the issue involved a loose bolt, which was not classified as a covered mechanical failure under the terms of the contract.

  We do highly recommend that you contact the policy administrator directly for a more detailed explanation of the claim decision, as they are the ones responsible for claims review and approval.

  Please feel free to reach out if you have any further questions or if theres anything else we can assist you with.