Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Express Scripts

  1045 W 6th St Pueblo, CO 81003-2315

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  Accredo Health Group

  2 Boulden Cir Ste 1 New Castle, DE 19720-3492

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  Medco Health Solutions, Inc.

  PO Box 182050 Columbus, OH 43218-2050

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  Express Scripts

  8111 Royal Ridge Pkwy Irving, TX 75063-2820

Review Details

• Review fromNeil D

  Date: 03/04/2025

  1 star
  I'm a physician assistant (PA) who practices in a nursing home; I've been in medicine since 2008. Express Scripts is uniquely terrible. They ask for clarifications on very clear instructions (not filling prescriptions until answered), run drugs through as brand name orders when ordered as generic and are generally make my day miserable. So far, in about 75% of the interactions of had with them to get them to just fill a prescription, the person on the line says, "Oh, I am not sure why this happened or why you had to call". Just got off of a 43-minute conversation because thyroid medication was being denied to a 90 year old nursing woman - "******** requires a prior auth for it". This was phone call #3, two previous were done by my nurses. The prior auth was for a brand name, but they had been on a generic version, and I prescribed... wait for it... the generic version at the same dose they had been on the last 5 years. Express Scripts said, yup, we need a prior auth, let's have to speak to the prior auth specialist. I stressed to the person that I never prescribed a brand-name drug, just the same medication as always. That person said "I just do the prior authorizations, I'll have to transfer you back to find out why it was needed." Once transferred back, person #3, says oh yeah, we didn't need a prior authorization after all, not sure how that happened. 43 minutes. Guys, this is an average interaction with them. PAINFUL. Bureaucratic. Disorganized. Look into filling your scripts somewhere else, please, we doctors/NPs/PAs beg you. Your insurance may be "Express Scripts" but it's likely just as cheap at mail-services like Alto or Cost Plus or even your local pharmacy.

• Review fromLisa D

  Date: 03/04/2025

  1 star
  Accredo/Express Scripts has the worst customer service ever. You have to process a refill request 3-4 times before you ever receive the medication. Each call takes 30 mins while they ask you the same exact questions each time. Then the medication never arrives! Its insanity, when I could go to my local pharmacy. I have insurance and I have Express Scripts, but they make me go through Accredo. Its the SAME COMPANY!! This is so inefficient and the reason the whole pharmaceutical industry needs an overhaul!!

• Review fromKaren T

  Date: 03/03/2025

  1 star
  Zero stars!!! This is the worst specialty pharmacy I've ever had to deal with. I've been trying for over two weeks, to get my MS ******* filled. I've been on the phone for HOURS and have spoken with no less than 12 people. They tell me they've updated the system, and that it may take ***** hours. When I call back again after 48 hours, of course nothing has been updated, and I have to start all over again!! What they are doing should be illegal!!!!

• Review fromDonna C

  Date: 03/03/2025

  1 star
  Run do not walk away from Express Scripts!Terrible customer service, terrible patient support. Express Scripts should be shut down for denying, without cause, patients their important ************* experience and comments are based entirely on my interaction with Express Scripts. After being denied my medication, which I have taken for 15+ years. For three months straight I attempted trying to seek resolution, appeal denial of my prescribed medication until today when I felt no other remedy but to document and share here. After speaking with people who could barely could comprehend a plainly spoken sentence is frustrating enough but to know they hold the fate of you getting your prescribed medication properly filled and billed for is scary. It is a cautionary tale, steer clear of Express Scripts if you want your prescriptions properly filled in a timely manner without judgement by people who have no part in your day to day care. My final resolution after being denied by Express Scripts is to pay out of pocket for my prescription. You can be sure that when the time comes this November to a medical plan I will choose one that does not have Express Scripts as the prescription provider.

• Review fromDenise Bender B

  Date: 02/27/2025

  1 star
  40 min plus calls every month. Each agent has a different answer/reason why things are taking so long. It's impossible to get a timely delivery on what is a time sensitive ********* have one job, filling prescription. It takes 5-7 days to validate a prescription that has come to you with pre-approval from insurance. A prepackaged item you place a sticker on and ship, not brain surgery.

• Review fromGus S

  Date: 02/12/2025

  1 star
  Getting medications can sometimes mean life or death and putting Accredo, which is NOT A PHARMACY, a clearing house, a NetflixMIDDLE MAN, a fake company ??, in charge of anything is dangerous! I had the worst experience trying to get ******* for my osteoporosis. Because they could not get my order together for a twelve month cycle, I will have to pay my deductible again (thousands of $) before I can get the final injection. When I mentioned to two doctors, they shared personal Accredo nightmare stories with me. I wouldnt even give them 1 star.

• Review fromKayla M

  Date: 01/27/2025

  1 star
  I should be more upset that my son needs a certain medication but am more upset I have to get medication through ACCREDO. They constantly are s******* up billing statements (ie, I paid $3281.18 but statement they sent said i paid $3821.18.) I get to spend hours now on the phone getting a proper statement ans every person I'm transferred to is yet another person needing everything re-explained to them. Poor business ethics at best.

• Review fromAndy B

  Date: 01/24/2025

  1 star
  My wife is on a medication for ******************** and a rare immune disorder called VKH. She needs timely deliveries of her medication. Our latest refill has been delayed, twice. I dont have a problem with our insurance setting a date we have to wait for until we can get a refill. But Accredo has repeatedly promised us a date, and twice pushed it back. All the while my wife is losing eyesight and having increased pain. My message to Accredo would be that you are lying to your patients when you promise a date to deliver medication and then push it back, push it back. Its a false promise. Get the date right the first time.

• Review fromChristina D

  Date: 01/24/2025

  1 star
  Subject: Prescription Denial for Zepbound by Express Scripts Good Morning,I am writing to express my frustration regarding the denial of my prescription for Zepbound by Express Scripts. I am diabetic and have a family history of heart disease and stroke. This medication was prescribed by my doctor on January 21, 2025, and was approved by my insurance provider, *****************************. Despite this, Express Scripts has denied the medication, which I believe is wrong and unjustified.What is particularly concerning is that neither I nor my doctor were notified of this denial by Express Scripts. This lack of communication feels negligent and has caused unnecessary delays in my treatment. Given the circumstances, I am deeply troubled by the handling of my prescription and the impact this has on my health.I am more than willing to provide a testimony or any necessary information to the State of Indiana should it be needed to address this issue. I appreciate your time and consideration in helping to resolve this matter.Thank you for your attention to this urgent concern.

• Review fromHelene H

  Date: 01/20/2025

  1 star
  Accredo billed me directly for a specialty medication. I am on the ******** Prescription Payment plan and have been on the same ******** Advantage Plan for the past six years. I was told that my account wasn't associated with a ******** D plan. This is outrageous and absurd. Accredo should be put out of business.