Reviews

Review Details

• Review fromMichelle G

  Date: 01/03/2024

  1 star
  I wish I could give zero stars. Purchased a $50 gc for a Christmas gift on Dec 20, 2023. As of today- Jan 2, **** still no gc. All my order says is order placed. There is no phone customer support. Emails go unanswered and the chats they're just as bad. So now I'm out $50 and a gift which I have to make good on. Plug= SUCK!!!!

  Plug

  Date: 04/03/2024

  I'm truly sorry for the inconvenience and frustration you've experienced. While we have issued a refund for the delayed gift card, I understand that this situation has been far from ideal, especially given the significance of your purchase as a Christmas gift. We recognize the disappointment this has caused and are sincerely apologetic that our service did not meet your expectations or our standards. We are continuously working to improve our customer support channels, including email and chat responsiveness, to ensure that your future experiences are vastly improved. If there's anything more we can do to rectify this situation or if you have any further concerns, please don't hesitate to reach out to hello@plug.*****. Your feedback is invaluable to us as we strive to better our services and customer care.

• Review fromRicardo G

  Date: 12/29/2023

  1 star
  I have been trying for days to get help with my order, their ApplePay api which collects the data to then create the order and then submit payment to the issuer swapped my billing and shipping address in Shopify so my order got shipped to ******* instead of *****. I immediately saw the error and have been attempting in vain to get help. After emailing folks even at the top, calling the number listed on my bank statement, and attempting contact through social media, my order was still shipped with the mistake two days later. I needed this watch to track some medical issues through an app that reports the data to my doctor. *** Im out $300 and Ill never see the watch. I would have been completely ok with a cancellation which is well within their capabilities with the order management system and the card processing software they use, but they were of no help whatsoever.

  Plug

  Date: 04/22/2024

  Hey *******,

  I apologize for the inconvenience you've experienced due to the shipping error and our subsequent handling of your issue. It's clear we have not met the level of service you deserve, especially considering the importance of your order for medical monitoring.
  We are currently reviewing the situation and our internal processes to better understand how this occurred and to prevent future errors. I appreciate your patience as we work through this.
  Please feel free to reach out directly at ********************************* and our team would be happy to look into this.
  

  Best regards. 

• Review fromZACHARY H

  Date: 12/06/2023

  1 star
  i ordered a applewach se and never received it so i am trying to take legal action if i dont get a refund in 7 days

  Plug

  Date: 04/22/2024

  Thank you for reaching out. According to our records, the Apple Watch SE you ordered was delivered to the specified address. Our team reached out about this but never received a follow up.  Additionally, we see that you have placed four additional orders with us since receiving your watch.
  We are committed to ensuring the satisfaction of all our customers. If there are any discrepancies or if you have further questions, please do not hesitate to contact us at *********************************. We are here to help resolve any issues you may have and to ensure that all your orders with us meet your expectations.
  Thank you for your continued business, and we look forward to assisting you.
  Best regards,

• Review fromNatallia P

  Date: 12/06/2023

  1 star
  Bought a phone with them in good condition, stopped working within a month. Tried to contact customer service, to which they told me the internal team would contact me and send me a return label for them to fix the device. It's been a week and no email whatsoever. I contacted them again several times, said the same thing, and this time the customer service associate did not close the chat, so that I couldn't reach out for another associate. I don't care that they are busy with holidays, good businesses don't ghost their customers whenever there is an issue, so don't buy from them if you have doubts, you will certainty not be able to get back to them if there is something wrong. I really hope the guy who works at plug stops posting on tiktok and works on the customer satisfaction.

  Plug

  Date: 04/22/2024

  I apologize for the issues with your phone and the delay in our customer service response. It's clear we missed the ***** and we would be more than happy to resolve this if it is still unresolved. 
  Please contact us directly at ********************************* so we can resolve this promptly. We value your feedback and are committed to improving our service.

  Thank you for your patience.

• Review fromMarti S

  Date: 10/24/2023

  1 star
  I am in the process now of trying to get a response from Plug about an Apple Pencil 2nd *** that I purchased and now need to exchange for a 1st ***. I have emailed them at the @hello email they provided on the website and through the "Contact Us" portal. I have yet to hear back from the company. All I want is an exchange. When the product was delivered and I realized I had ordered the wrong pencil, I immediately went to the website to request an "exchange" and got the message that my purchase was "ineligible" for a refund. Their website clearly states that the buyer has 30 days to be completely satisfied with their purchase or they can return or exchange the product. Right now, they get 1 star for lack of communication and false advertising about the return/exchange policy. They could have increase the number of stars I give by just fixing this problem. Quickly. Do Better!

  Plug

  Date: 04/22/2024

  I apologize for the delay in responding to your request to exchange your Apple Pencil. Please contact us at ********************************* and our team will be more than happy to make sure this was resolved! 

• Review fromDalia V

  Date: 06/20/2023

  1 star
  I would rate this a 0 star if I could. Ordered a MacBook $400. Came not working and broken charger. Says it has 30 day return doesnt allow me to return on website. Reach out to the company its a never ending loop hole of not recieving the help I need. Now Im down $400 with a broken computer.

  Plug

  Date: 09/20/2023

  Thank you for sharing your feedback with us. Your input is invaluable as we continuously strive to improve. We're genuinely sorry for the inconvenience you faced with your MacBook and are committed to resolving this issue to your satisfaction.Regarding the return process, we would like to clarify our procedures. We do indeed offer a convenient return option through our website, which is designed to streamline the process for our customers. It's meant to generate a return label automatically, but we understand that technical hiccups can occur. We apologize for any frustration you may have encountered while using our online portal.Upon reviewing your case, we found that you reached out to our team on 6/19/23 to initiate the return process. At that point, we guided you toward our online return portal, which is usually the quickest way to initiate a return. We understand that you experienced issues with the portal on 6/20/23, and for that, we extend our sincere apologies.To ensure your experience is as smooth as possible, we promptly provided you with a prepaid return label on 6/20/23, allowing you to ship the device back to us for either a refund or replacement. Your patience and cooperation during this process were greatly appreciated, and we did our utmost to assist you during this period.It looks like we were able to rectify this situation and shipped you a replacement.

• Review fromAlma R

  Date: 06/11/2023

  1 star
  plug.tech is a total scam! I paid $300 for a phone and it went dead the next day. When I contacted customer service, they just had automated messages and weren't any help at all. I ended up having to purchase another phone from Shopiosx.com which is much better quality and more reliable. Avoid plug.tech at all costs!

  Plug

  Date: 09/20/2023

  We sincerely apologize for the negative experience you encountered with your purchase. Your feedback is crucial to us, and we are committed to addressing your concerns. We are having trouble finding an order under the name and email you provided. Our customer care team is available 7 days a week if you have any questions or concerns at *********************************.

• Review fromMarco S

  Date: 03/13/2023

  1 star
  Dont buy from Plug! I got sent a defective phone, I notified them right away I got to send it back they supposably repaired it. 3 months later phone changes blue and screen is completely black. I contact them again. They seem bothered. Im well in my one year warranty.And I start to be ignored. I send email after email and they answer but once they find out its me they ignore again. there is no number to call. they are a fraud never again! $700 dollars down the drain ridiculous

  Plug

  Date: 09/20/2023

  We want to start by apologizing for the issues you've encountered with your phone from plug. Your feedback is crucial to us, and we're committed to resolving your concerns.We're truly sorry that you received a defective phone initially and had to go through the hassle of returning it for repairs. Your experience during the warranty period should have been much smoother.The difficulty you faced in getting in touch with us and the subsequent feeling of being ignored is not at all aligned with the level of service we aim to provide. We take these issues seriously and will work to ensure better communication moving forward. It does look like our team issued a replacement for the defective device. We are reaching out now to make sure all of your issues are addressed.

• Review fromDoreen W

  Date: 12/10/2022

  1 star
  DO NOT BUY FROM PLUG.TECH!I bought a MagSafe charger for my sons iPhone along with a couple of other accessories. Return policy looked reputable. Even though I wasnt thrilled with Plugs policy that they would charge a 10% restocking fee, I still placed my order. When I tried to return the MagSafe charger because it did work with my sons iPhone, I noticed that all 3 items were deemed ineligible for return. So, in reality, Plug is charging a 100% restocking fee!!! Would have given ZERO stars but this forum doesnt allow a zero star submission!Will never buy from this company again!!!

  Plug

  Date: 09/20/2023

  We extend our sincere apologies for any inconvenience and confusion you may have experienced with your purchase. Your feedback is invaluable to us, and we would like to provide clarity on our policy to ensure a smoother experience for all our customers.Our website does indeed state that we are more than happy to send a replacement if any accessories you purchase are not working as expected. However, it is also important to note that, as a policy, we do not offer refunds for accessories.We genuinely value you as a customer and want to make sure you have the best possible experience with us. Our team will be following up ASAP via email to make sure you know this option is available.