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            • Plug

              8312 Page Ave Saint Louis, MO 63130-1043

            Business ProfilePlug

            Electronics and Technology
            Revoked BBB accredited business

            Current Alerts For This Business

            Accreditation Revocation:
            On 03/26/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

            6. Address disputes forwarded by BBB quickly and in good faith.

            6A. Provide a response to each complaint that:
            • Is professional,
            • addresses all significant issues raised by the complainant,
            • includes appropriate evidence and documents supporting the business' position, and
            • explains why any relief sought by the complainant cannot or should not be granted.

            Contact Information

            8312 Page Ave

            Saint Louis, MO 63130-1043

            Visit Website
            (314) 390-3900

            Customer Reviews

            1.38/5

            Average of 13 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            38 complaints closed in last 3 years

            28 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            Revoked BBB accredited businessNR

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            We are a consumer electronics provider that connects people to reliable, Certified Pre-Owned Devices. 

            Business Details

            Location of This Business
            8312 Page Ave, Saint Louis, MO 63130-1043
            BBB File Opened:
            9/23/2019
            Years in Business:
            5
            Business Started:
            8/8/2018
            Business Started Locally:
            8/8/2018
            Business Incorporated:
            3/28/2022
            Type of Entity:
            Corporation
            Alternate Business Name
            • CommSell, Inc.
            Business Management
            • Oday Alyatim, CEO
            Contact Information

            Principal

            • Oday Alyatim, CEO

            Customer Contact

            • Oday Alyatim, CEO
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            38 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/19/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            hello my name is ************************* ive been contacting plug tech for months now they have told me to wait 30 days its been 2 months and they are a big business. They stop responding to my emails and my messages *** told them and me that the claim for both purchase's made on 02/28/2024 were approved and was ready for them to refund me because I never received anything! And they responded one time and said would you like store credit or a refund I told them a refund and they stop texting me and everything I text them they say that my claim is still in process and I asked *** and they said both were done and approved! I text them everyday its now April 19th and they are still not responding to any of my text and I spent $736.07 USD on the first purchase and $369.12 USD on the second purchase I disputed with chime but I got denied for some reason I dont know what to do at the point
            Read More
            Read 37 More Complaints

            Customer Reviews

            13 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Manuel M

            01/14/2024

            I recently purchased a MacBook Air 2017 and an Apple Watch Ultra from PLUG. Regrettably, I have encountered some significant issues with these products. The MacBook Air is experiencing a problem with dislodging keyboard keys, and the Apple Watch Ultra is unresponsive. I am keen to find a resolution to these issues as soon as possible. If they are not addressed, I may consider ******************* for acquiring these products. In an update, I have already had to repurchase a different version of the MacBook Air, specifically the M1 model, directly from Apple. Moreover, I find the return process provided by PLUG to be unsatisfactory. In light of these complications, I believe a refund is warranted. I intend to pursue this matter until a satisfactory resolution is reached. I hope this situation will prompt an improvement in the company's integrity and business practices.

            Plug Response

            04/22/2024

            Thank you for reaching out and expressing your concerns about the MacBook Air 2017 and Apple Watch Ultra purchased from us. I am truly sorry to hear about the issues you have encountered with these products and the dissatisfaction with our returns process.
            Please be assured that we have already processed a refund for as a part of our commitment to resolve this matter swiftly and fairly. This step is in line with our goal to ensure that all our customers are satisfied with their purchases and the service they receive.
            We take your feedback seriously and are currently reviewing our return process to enhance our customer experience and prevent such situations in the future. We are committed to improving our integrity and business practices, and your input is crucial in guiding these improvements.
            If there are any further actions we can take to assist you, or if you would like to discuss this matter further, please do not hesitate to us at plug.tech. We value your business and are dedicated to making sure that your experience with our company is positive.
            Thank you again for your feedback, and we hope to regain your trust going forward.
            Read 12 More Customer Reviews

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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