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Business Profile

Computer Software Developers

Simutronics Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Simutronics permanently banned my accounts, Ereztheex and Yashar, for unattended experience gain and inappropriate comments. I admit to these actions but believe that a permanent ban, particularly for a character with over 20 years of history, is disproportionate. The staff's decisions were based on personal bias, looking beyond in-game interactions as personal attacks, rather than an objective evaluation.There is also a glaring lack of diversity within Simutronics, likely contributing to biased decisions and unfair treatment. My attempts to resolve the issue were met with dismissiveness, and I was even removed from their Discord channel for speaking out, further demonstrating their disregard for customer concerns.Resolution Sought:Immediate reinstatement of my accounts (Ereztheex and ******) without further retaliation.A commitment to open, constructive communication from Simutronics.An audit of Simutronics business practices to address bias and unprofessional conduct.

  • Initial Complaint

    Date:04/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Simutronics is an online gaming company, specifically the creator/owner of Gemstone IV (previously Gemstone III). Ove the course of the last year, I have paid them in excess of $14,000 for for in-game items. Recently, they have made up charges against me because they didn't believe I paid them enough money for what I "earned". I have been unable to resolved this with them, and have asked for a full refund of my purchases. In response to this, they have permanently banned me from the game and stopped comminicating.

Simutronics Corp is NOT a BBB Accredited Business.

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