Reviews

This profile includes reviews for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Enterprise Rent-A-Car has 2527 locations, listed below.

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  Enterprise Rent-A-Car

  600 Corporate Park Dr Saint Louis, MO 63105-4204

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  Enterprise Rent-A-Car

  590 Lordship Blvd Stratford, CT 06615-7123

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  Enterprise Rent-A-Car Company of Boston, LLC

  288 Washington St Boston, MA 02135-3503

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  Enterprise Rent-A-Car Company of Boston, LLC

  26 New St Cambridge, MA 02138-1219

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  Enterprise Rent-A-Car Company of Boston, LLC

  18 Cochituate Rd Framingham, MA 01701-7915

Review Details

• Review fromAnne J

  Date: 08/11/2022

  1 star
  I have an accent because I am from *************. Today March 23, at 4:59 PM, I experienced the worst discrimination case at this enterprise location. I called the business at 4:50 PM, and I had an appointment to pick up a car at 5 PM. I talked to a young lady there and told her that I was on my way and should be there by 5 PM. She answered we're closed at 5 PM. I told her that I should be there by five or 5:01, according to my GPS. She replied, "if you're not here by 5:00, I'm leaving because we told you that we're closed at 5 PM." then slammed the phone in my face. I have never spoken to her before. I only talked to a young man yesterday who reserved the car for me, whom I told that I would pick up the car at 5 PM. I managed to get there at 4:59 PM due to traffic. When I entered the place, I announced myself and politely said, you did not have to slam the phone in my face; I called as a courtesy and talked to someone yesterday who told me that I could pick up the car at 5 PM. She took one look at me and said, "I don't need this from you" "Get the **** out," "I will not rent you a car."As I begged her to give me the car I reserved, she said, "Your kind need to learn to be an example to your children' Get out, or I will call the authority." Meanwhile, my eight-year-old is watching her treat me like this. I could not believe this young lady. I was respectful; I said nothing else to her and made my way out. My job depended on this car. I already dropped my car at the dealership; I have no way of getting it back today. And I have to go to work at 5 AM then pick up my sister from chemo in the afternoon. At the moment, I have no way to get to work and no way of picking up my sister. That was discrimination at its finest. I recorded her if you need proof. Thank you, ****

• Review fromJeff G

  Date: 08/09/2022

  1 star
  My car was recently hit and had to be taken to a collision center for repair. The insurance company rented me a car from Enterprise Rent-a-car. Yesterday the car had a flat on the side of the interstate around 6:30 pm. The car did not come with a spare so I could not change it and move the car. I called roadside assistance and they told me to get to a safe place and call back. So I had to call a highway patrolman to give me a ride. When I got to a safe place I called roadside assistance again and they called me an uber to take me to the nearest open enterprise store. When I got there I was told that they had not cars for me. I called roadside assistance again and they said they would get me an uber to another enterprise location 30 minutes further away and farther from my home. I waited 15 minutes and no uber arrived and I did not receive a text from uber. I called roadside assistance again and was told conflicting information and that they could not guarantee me a car if they did get me to the next location. So I had to call my wife to drive 2 hours to come pick me up.The next day I called the local Enterprise where I rented the car and they told me they could not help me that I had to call roadside assistance again. I was also told they could not get me another car until the one that broke down was checked in. I call roadside assistance again and they gave me a number to the supposed location of the rental car. When I called that number it was not in service. I called the local store again and gave them the information. They said they would take care of it. That was at 11:00 am. I called back at 5:00 pm and they still had not been able to find anything out. They could not help me and that I could go by the office in the morning and they would see what they could do. I am now 24 hours without a rental car.

• Review fromEnola W

  Date: 08/08/2022

  1 star
  Enterprise Alabama. Enterprise rental car dont trust these people if you cant have things go wrong. Left me with no rental truck for our move. Called corporate and Im still waiting for a manager to call me. DO NOT trust them.

  Enterprise Rent-A-Car

  Date: 08/30/2022

  Please inform **************** that the Area Manger from the Alabama branch where she rented vehicle is calling her or has already reached out to her as of 8/17/2022. Please let me know if **************** has any further questions. I handle all complaints for *******************. thank you, ******************* Enterprise Holdings

• Review fromTammy A.

  Date: 08/06/2022

  1 star
  We rented a car,took a **** to pick it up and when we got there they had no cars,called my 37 year old daughter who has Down syndrome a child and told us that they arent responsible for us making last minute rentals.

• Review fromDonald B

  Date: 08/05/2022

  1 star
  Went to pick up a reservation. Employee was in the back cussing talking about killing cops the next white person he sees. So I remind him they have a customer in the store. He proceeds to talk about freedom of speech and becomes confrontational. The Manger came back into the store. I explained what was going on, she (also black) kicks me out for threatening an employee. I have it on video and my lawyer has it. Stay tuned....

  Enterprise Rent-A-Car

  Date: 09/16/2022

  The Area Manager, **** reached out to customer but has not heard a response yet. Please reach out to **** with this concern, he left his contact information. thank you,