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Business Profile

Auto Rentals and Leasing

Enterprise Rent-A-Car

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see

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Enterprise Rent-A-Car has 2537 locations, listed below.

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    Customer Review Ratings

    1.39

    Average of 874 Customer Reviews

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    Review Details

    • Alvaro Q

      Date: 11/30/2024

      I was charged for a toll that was done over 400 miles from my city where I was using their rental. Even after multiple emails and phone calls Enterprise didnt respond or help in any way.

    • Kionna E.

      Date: 11/28/2024

      Cars are very dirty. Horrible customer service. The manager Armad assaulted me on Nov 21, 2024 he put his hands on me as I was walking back into enterprise trying to make me leave. He accused me of smoking marijauna because of a cigar tin they found that wasn't mine. I was charged $250 smoking fee after a third party turned the car in from a collision center. When they picked us up the car was dirty. I wouldn't do business at this location. He hates women obviously and is charging people bogus charges and admitting that the car was probably smoked in before rented out to us. Before opening the manage let two employees smoke vapes in the office and that's second hand aerosol smoke.

    • Alliedean M

      Date: 11/28/2024

      I request *** X5 at the *************** in advance. When I arrived it was not available and I received a cheaper car at a rate of $80 vs $117. For the luxury. Your company billed me for a luxury when I did not receive it. Please refund my money

    • Ha T H

      Date: 11/25/2024

      Dont rent a car at Enterprise. First you need to deposit $50 in front. Insurance pays my rental about 2 weeks. I want to keep a car about 6 days. I come in ask them how much I pay for 6 days. He told me $187.62 including $50 deposit. I ask him write on a paper for me. The day I drop off a rental I asked him my total is $137.62? He said yes. Today I find out Enterprise charge $187.62. I call enterprise they said deposit no refund. Be aware of this company and tell anyone dont use this company for renting a car. Enterprise is scam companies

    • Latonya P

      Date: 11/23/2024

      I came to enterprise in ******* ******** on York road to rent a vehicle for one day while mine was in the shop upon arrival I wasn't greeted a young girl named ****** helped me and made me jump through so many hoops to rent a older and very dirty car. I was told I can only pay with a credit card which I know isn't true because I have rented with them many many times before then I was told the deposit is 300 when in the past I always paid a ****************************************** ******* from enterprise in August and the deposit wasn't 300 then in order to use my debit card which is a major debit card the young girl said I need two bills then another woman who claims to be a supervisor came in and said I needed a check stub as well which in all of my 31 years I've never been asked for a check stub to rent a car then after about 30 mins of me going back and fourth and sending them the said documents they gave me a dirty rental car with stains all over the seats it didn't even smell clean I feel like I was racially profiled they gave me the dirtiest car they had on purpose because I was inquiring about all these new policies. this was my first and last time visiting the **** location i usually use the ******** location where it's only a 200 deposit and always impeccable service this actually might be my last time ever using enterprise I felt like I was buying a house instead of renting a car for a day

    • Richard O.

      Date: 11/21/2024

      The most unprofessional rental experience I have ever had in my life. The manager asked me do we have a problem and do I want to step outside when I never cursed him or threatened him. I simply corrected him about being incorrect about my reservation.
      Stay away from this location!

    • Alexander B

      Date: 11/21/2024

      Enterprise use marketing tactics to baloon the rental **************** service is non existing in Downtown ********** ******* location...They are quick to pull money from your credit card then say the car needs maintenance...when I asked about another car that was on the front lot the representative said without checking that car probably needs maintenance also but u didn't check until I already paid so I'm out of over $300.00 plus the rental without a car...I was told it will take 3-5 business days for my refund...in essence I'm saying Enterprise drained my credit card & offered no solution...I ubered to another location no knowing my money was gone my card declined at the 2nd location...AGAIN...No solution to rectify my problem..Almost $500.00 & no rental car....Disgusting

    • Cynthia H

      Date: 11/19/2024

      Rented a lovely Jeep ******** in our home town. Drove it down to *******, **. Had no issues until the third day there. It died after filling it up with gas. Called their help line and they sent out *** to jump it. The AAA man told us it had a bad battery but couldn't do anything without Enterprise authorization. We took it back to our hotel. The next morning the engine light was on. Called the help line again. The lady put me on hold to call ***************** to see if they had a vehicle to switch it out with. Got back on the line and told us to take it there. We drove over there only to be greeted in the parking lot by one of the workers who told us that he had told the lady on the phone that he had no cars for us. He was nice and told us to head over to *************** and go to terminal B to get help. We then drove over there. The manager came over to us and we told him what was going on. He suggested that WE take the vehicle to a repair shop and have the bill sent to Enterprise. We got back in the Jeep and it was dead again. The manager then went to look to see what he had available. He told us he could get us into a compact size car. NO! We were is a full sized SUV and would need the vehicle to get us and all our luggage back across the country in a few days. He then brought out a minivan. My husband noted that it had been wrecked and had a huge dent in the side of it. The manager hadn't even realized it was wrecked and took it back and brought out another minivan. He handed the keys to my husband and said here you go and walked away. No walk around of the van, no paperwork, nothing. The van had something wrong with the front end but no one at Enterprise would help us after multiple calls to them. Told us we would hear from upper management. Never called us. Drive it back home only to be told that the scratches on the front end that had never been documented and we might be responsible for them! We were just lucky to get home!

    • Naim K

      Date: 11/12/2024

      This is one of the worst companies I have ever come across in my life. It is NOT possible to escalate a complaint. Nobody cares, nobody returns calls. Local managers claim they are the top people in the organization and won't even give you a contact for area manager. The manager did not return $130 of my deposit, purpously to retaliate. Made it look like there was a smell in the car I returned and they had to detail it. %100 lying and there is nothing I can do. I will look into bringing a law suite either for the manager, ***** or the company. I will consult with a lawyer next week. Stay away from this organization.. Corrupt with zero customer service!

    • Mike G

      Date: 11/08/2024

      The company list many vehicles on their website for each location to be reserved, however in reality, they likely don't have what you reserve or any vehicles even close......This is false advertisement, probably not illegal bc they have paid off enough politicians BUT just not fair to the general public.....And i guarantee they knowingly do this.... I would bet NO location in ******* has all the vehicles available that their website says they do! How is this allowed??? ah...enter the Lawyer mumbo jumbo small print??? To the Enterprise MGT....you're sad!!! everyday you falsely advertise available vehicles that are not even close to being at a particular site just to secure a rental reservation and then try to switch to whatever you do have on hand...... I know this complaint will go nowhere, but it is sad the lack of ethics and morals that drive businesses today.

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