Business Profile

Auto Rentals and Leasing

Enterprise Rent-A-Car

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Important information

Customer Complaint:
BBB has received consumer complaints against Enterprise Rent A Car St Louis which allege the breakdown of cars recently purchased, damage blamed on renters which is disputed by the renters, and poor customer service.

Complaints

This profile includes complaints for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,424 total complaints in the last 3 years.
1,648 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rented a car from march 4th - the 7th with enterprise rent a car in *************************************. returned it per agreement with no damage. Five days later I recieved an emailed letter claiming they were seeking damages to the car. the letter contained no details of the alledged damage. i called and eventually got to someone who stated it was for hail damage but could not tell me more. I explained there were no storms in ****** the week i was there and wished to dispute the claim. The could not provide the insurance policy i purchased the name of the repair shop they claimed it was taken to or the estimated cost of repair.
Customer Answer
Date: 03/27/2025
I have attached the weather observation for the rental period of the vehicle when the company is claiming it received hail damage to the roof. additionally, I do wish to point out there were two other people traveling with me who can explain there was no damage to the vehicle when we returned the vehicle.
Business Response
Date: 03/31/2025
Thank you for the opportunity to respond. A response is attached.
Customer Answer
Date: 04/01/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

******* ***********
Initial Complaint
Date:03/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/17/25, I went to the enterprise rental car branch in ***********, IN for a rental reservation through my insurance company ****. *****, a management trainee, asked to go over the car & make notes of scratches or dings. I showed him some scratches, but informed him that I couldn't decipher between the dirt or scratches. He apologized and asked if he could get it cleaned so we could start over. I agreed, but I didn't have any more time to waste, so I left & dropped my car off to the body shop. I returned and we went over the vehicle and I informed him that I couldn't decipher between the dirt or scratches still because the car was still dirty. He left me outside in the cold and went back in & told his manager, ***** ***** that he couldn't work with me. So she came outside and said I needed to go to another branch. I asked her if she wanted to see the dirt on the vehicle and she said she didn't. As a manager, I felt she should have gone to see my concerns for herself instead of taking a trainee's perspective. Rather she said they couldn't do business with me. I asked for her regional manager's ********** provided it, but said he was on a call and would contact me. In the meantime, I am without a vehicle while my car is being repaired. They lacked the objectivity to handle my complaint and at the least should have provided a clean car.
Customer Answer
Date: 03/18/2025
Rental agreement is 7F2STY
Business Response
Date: 03/20/2025
Thank you for the opportunity to respond. Here is the response from our local management team;
"Attn: Better Business Bureau
Please accept this correspondence as our response to the complaint # ********. Enterprise reservation #7F2STY.
Our Area Rental Manager spoke with Ms. ****** on 03/20/2025 and was able to accommodate her reservation request for a rental vehicle.
Customer Answer
Date: 03/20/2025
Complaint: 23078860

I have reviewed the business' response and am rejecting it because:
I did not speak with an area manager. An administrative assistant with a condescending tone contacted me and stated that it was not her area that was involved and she needed to forward to another area. I did get a vehicle on Wednesday evening, but the harm that was caused to me as a result of ***** *****, Branch Rental Manager, by refusing to service me and left me without a vehicle for Monday evening until Wednesday evening needs to be rectified. I will continue to pursue with **** the fact that I was harmed, and this is a national contract that was afforded to Enterprise and they did not honor their contract timely. This was an epic failure and showed true lack of training by so called managers.

Sincerely,

***** ******
Business Response
Date: 03/28/2025
Thank you for your patience, this complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information.
Business Response
Date: 04/02/2025
Attn: Better Business Bureau
Please accept this correspondence as our response to the complaint # ********:
Enterprise reservation #7F2STY, ***** ******.
****** ******, Area Rental Manager, spoke to Ms. ****** on 04/01/2025 and was able to resolve the issue.
This complaint is now considered resolved. Thank you for your consideration in this matter.
Please contact the undersigned should you have any additional questions.

Sincerely,
********* ****
Business Response
Date: 04/09/2025
Thank you for your patience, this complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information.
Business Response
Date: 04/10/2025
Thank you for the opportunity to respond. Our Area Manager spoke with the renter on 3/20 and 4/1. We will be taking no further action at this time.
Initial Complaint
Date:03/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am formally disputing the charge and collection notice issued by Enterprise regarding my rental dated July 14, 2024. At the time of renting the vehicle, I purchased the full Collision Damage Waiver (CDW). Despite this, on October 30, 2024more than three months after returning the rentalI received an email regarding damage of the car.This issue raises several significant concerns:1.Enterprise failed to notify me promptly about any issues with my CDW coverage. Instead, I was informed over three months after the rental concluded, depriving me of an opportunity to address the matter promptly.2.The full CDW purchased at rental should cover any damages incurred, regardless of fault. If Enterprise believed my coverage was invalid, this should have been clearly communicated at the time of rental or upon vehicle returnnot months afterward.3.Enterprise has not provided sufficient proof to substantiate the claim that I caused any damage. The vehicle was returned without any noted issues, and no concerns were communicated to me at that time. Months later, I received photos and accusations without concrete evidence linking me directly to the damage.4.Due to Enterprise's significant delay, I lost the opportunity to file a claim with my credit card insurance, which provides coverage only within 45 days post-rental. This has unjustly placed a financial burden upon me.5.Enterprise escalated the issue directly to a collection agency without offering me a fair opportunity to dispute or resolve the charges first, which is unreasonable and unjustified.6.Additionally, I reported leaving sunglasses in the rental vehicle promptly after returning it. Enterprise neither contacted me regarding this nor attempted to return my property, highlighting inadequate customer service and poor record-keeping.Therefore, I am requesting, Immediate cancellation and removal of any charges associated with this rental.Thank you for your attention to this issue.Sincerely,******** ***
Business Response
Date: 03/24/2025
Thank you for the opportunity to respond. Here is the response from our local management team;
Please see below response for BBB Complaint #********:
The customer was contacted regarding their ******************** complaint and stated their associates employee-only *** was unknowingly utilized. The customer questioned the delay in damage notification, as they could have used an alternate coverage. It was explained that the corporate ID use was discovered three months after the claim was processed. The customer planned to follow up,but contact has not been established. The charges will not be removed from this rental.
Customer Answer
Date: 03/27/2025
Complaint: 23075997

I have reviewed the business' response and am rejecting it because:

Please kindly find the attachment. The company's code allows for personal use, that's why I am paying and the rental is under my name, not the employee's name. And we share the cost together, that's why we use the code.

Sincerely,

******** ***
Business Response
Date: 04/04/2025
Thank you for your patience, this complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information.
Business Response
Date: 04/04/2025
Thank you for the opportunity to respond. Management has reached to the customer but been unsuccessful in establishing contact. A voicemail has been left as management intends to speak with the customer directly.
Business Response
Date: 04/04/2025
Thank you for the opportunity to respond. Our decision to pursue the customer for these charges will stand as the customer utilized an account code for an organization they are not employed with. We have continued and will continue to contact the customer to provide an explanation.
Customer Answer
Date: 04/12/2025
Hi there,
If I can obtain confirmation from the employee that we traveled together, and thatas a gesture of appreciationwe used my credit card to pay since we booked using their preferred code, which also permits personal use, then this case should be dismissed, correct?
Business Response
Date: 04/15/2025
Thank you for the opportunity to respond. In providing method of payment for the rental, the customer utilized an account code for an organization they are not employed with. We will be taking no further action.
Customer Answer
Date: 04/21/2025
Complaint: 23075997

I have reviewed the business' response and am rejecting it because:
Please find attached the explanation of the code we used when renting the vehicle. It clearly states that the rental can be for personal use, which demonstrates that Enterprise's claim of the code being restricted solely to business use is inaccurate.

Sincerely,

******** ***
Business Response
Date: 04/30/2025
We have reviewed the complaint brought forward and will not be taking further action.
Initial Complaint
Date:03/17/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I return a Rental car today and I call the local office but I was told by the lady that upper management has told 'em not to credit or reimburse money to customer when the car is brought full of gas so she said we told you not to bring it full but I rather don't take chances with them because they charged over $7.00 per gallon so I rather bring the car full, so the lady told sorry nothing I can do so your taking the loss. What kind of managers tell the employees not to refund money?
Business Response
Date: 03/24/2025
Thank you for the opportunity to respond. Here is the response from our local management team:
Dear BBB:
Please accept this correspondence as our response to the complaint filed with your office. We have reviewed the concerns by the customer and refunded the $27, per his request.
We hope that our diligent efforts to resolve and address this matter have demonstrated our commitment to customer service.

Sincerely,
Area Manager
Enterprise Rent-a-Car of *******************************
Customer Answer
Date: 03/25/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

**** ******
Initial Complaint
Date:03/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 24, 2025, I rented a 2024 ****** Kicks GSR2 from the Enterprise Rent-A-Car location in **********, **. During my trip, I experienced a flat tire. When I attempted to change it, I discovered that the vehicle was missing the wrench key, making it impossible to replace the tire.I immediately contacted Enterprise Roadside Assistance, expecting timely support. However, their response was severely delayed, and I was left stranded for 12 hours. This extreme delay caused me to miss an important job interview, resulting in financial loss and career disruption.I reported the issue to Enterprise customer service immediately. Despite multiple follow-ups over the past two weeks, I have received no response from management or any attempt to resolve this matter. Their lack of accountability and poor customer service is ************************************ failure to inspect their vehicles and ensure they are properly equipped directly caused this situation. Additionally, their delayed roadside assistance left me stranded for an unreasonable amount of time. The combination of poor vehicle maintenance, slow response times, and lack of customer support resulted in significant financial and professional harm.Resolution Sought:I am requesting:A full refund of my rental charges due to Enterprises negligence in providing a properly equipped vehicle and failure to deliver timely roadside assistance.Compensation of $3,000 to cover lost wages, missed job opportunities, and living expenses while I secure my next job opportunity, which was disrupted due to this incident.I urge BBB to hold Enterprise accountable for their lack of vehicle inspection, poor customer service, and delayed roadside assistance. If this issue is not resolved, I will escalate my complaint to the ************************ (***) and explore additional legal and consumer protection options.
Business Response
Date: 03/19/2025
Thank you for the opportunity to respond. Our Group Rental Manager spoke with the customer and offered full refund to resolve the matter. The customer elected to decline this offer. Our manager has provided the customer with their contact information should the customer desire to change their decision.
Customer Answer
Date: 03/19/2025
Complaint: 23076563

I have reviewed the business' response and am rejecting it because:
I appreciate Enterprises response and acknowledgment of the issue; however, I am not satisfied with their resolution. While they have offered a refund for the rental charges, this does not address the financial and professional impact I suffered due to their failure to provide a properly equipped vehicle and the 12-hour delay in roadside assistance.
As a direct result of Enterprises negligence, I missed an important job opportunity, which has now left me facing ongoing financial hardship. While securing the job was not guaranteed, Enterprises failure directly prevented me from even having the chance to attend the interview, significantly impacting my ability to secure employment.
I expect fair compensation beyond just the rental refund. Enterprise is a multi-million dollar company, and it is unacceptable that they are unwilling to take accountability for their own mistakes by offering reasonable compensation.
I urge Enterprise to reconsider their position and provide an appropriate resolution. If no further action is taken, I will explore additional legal and consumer protection options to ensure this matter is properly addressed.

Sincerely,

***** Mosam
Business Response
Date: 03/25/2025
Thank you for the opportunity to respond. Management spoke with the customer,addressed their concerns, and offered compensation to resolve.
Customer Answer
Date: 04/14/2025
I am writing to provide an update on my complaint against Enterprise regarding the key wrench issue.

Enterprise agreed to pay me $350 as a resolution, and I have accepted this agreement. However, I have not yet received the payment or any follow-up communication from them regarding the next steps.

I would appreciate it if you could assist in following up with Enterprise to ensure the resolution is completed.
Business Response
Date: 04/21/2025
Thank you for your patience, this complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information.
Customer Answer
Date: 04/22/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

***** Mosam
Initial Complaint
Date:03/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********: This location scams customers into insurance telling them they will not be allowed to rent them a car as the customers insurance company will not allow them to do so. So basically, they'll make you buy the insurance based off this lie and they'll receive a commission. It's taken me 4 months to attempt to recieve my refund and yet I haven't received one. Address of location: *********************************************
Business Response
Date: 04/04/2025
Thank you for your patience, this complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information.
Customer Answer
Date: 04/07/2025
Complaint: 23066227

I have reviewed the business' response and am rejecting it because: I haven't recieved my refund since December and I believe that they are using this illegal scheme to defraud many people who are using Insurance while their cars are being repaired. The manager and the employees of this business are rude and disrespectful. Corporate Enterprise representatives agreed that they should not have told us that we had to purchase the insurance in order to obtain the rental. They gave us no other option and didn't say this was optional insurance. They said our insurance would not allow them to rent the car to us if we didn't buy it.

Sincerely,

*********** ******
Business Response
Date: 04/09/2025
Thank you for the opportunity to respond. Management contacted the customer and processed a refund on 4/8/2025.
Initial Complaint
Date:03/17/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 02/14/2025, I rented an SUV from Enterprise rental branch located at *****************************************************. My debit card was charged $749.50. On 02/21/2025, I extended the rental for another week at the Enterprise branch located at *************************************, for which I paid weekly rate of $231.66. However, on 02/27/2025, I happened to find myself running errands around that area, and decided to come to the office, and asked the agent to add another week to the rental period. In short, this meant that the extension was to go from 02/28/2025 thru 03/03/2025, when the weekly period ended. On 03/02/2025, I came to the ****** ****** location and asked the agent if it was ok to drop the vehicle at the airport the following day. He said Ok, but that I would have to pay for another extra day. I explained to him that I had already paid for the week, but he would not listen. I was obliged to drive another 2 hours to ***********************, where the problem was fixed. I paid another two days to the extension, but I only used one. Just a couple of days ago, I saw another charge on my card for ******. I called the ****** ****** office, and it because I dropped the car off at the airport. I pleaded to ***** who claimed to be the manager that I was not informed about it earlier, but he was very adamant. I asked if I could speak with a supervisor. He flatly told me "No", and that there was nobody higher than him that I could talk to. I am very disappointed with this location, especially after giving me a vehicle that smelled of so much smoke that I was having ******************* the moment I sat in the car. Unfortunately, I couldn't take it back, because I picked up the vehicle at closing time, and they were already closed by the time I realized how I was tricked into renting a smoke infested car. I called the following day, and was told I could exchange it at any of the Enterprise locations in the Metroplex, and no mention about the airport restriction.
Business Response
Date: 03/28/2025
Thank you for the opportunity to respond. Management processed a refund to resolve on 3/18/2025.
Customer Answer
Date: 03/29/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

******* *****
Initial Complaint
Date:03/14/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This happen 3/14/25 floral park enterprise. I had reserved an SUV for one week and arrived at the location fully prepared with all required documentation. Upon arrival, I provided my information to the first ******** assisting me, and he checked me in without any issue. After my information was entered and we were waiting for the vehicle, another ******** a gentleman named Mr. **** approached and began questioning the Con ****** **** I had submitted.Despite the fact that my check-in had already been processed, Mr. **** singled me out and insisted that the bill needed to be pulled up on a phone. I calmly explained that I did not have a phone with me, which is why I had printed the bill at the library. Nevertheless, he refused to accept the printed copy and continued to press the issue in a way that felt entirely unnecessary and intentionally humiliating.Even as I offered to provide additional documentation, Mr. **** dismissed my efforts and claimed he would "lose his job" if the bill was not shown on a phone a requirement I have never encountered in all my experiences renting from Enterprise. His behavior felt pointed and unfair, as I did not observe anyone else being subjected to this level of scrutiny or suspicion.When I continued to ask what other documentation I could provide to satisfy their requirements, the situation escalated without cause. Mr. **** then accused me of being hostile and demanded that my husband and I leave the premises. This accusation was not only false but an outrageous mischaracterization of my attempts to resolve the situation."The Con ****** **** I provided was not only a valid and official document, but it also reflected a zero balance, clearly showing that my account was up to date and in good standing. This experience left me feeling targeted, disrespected, and humiliated. I believe the treatment I received was not about policy it was about how we were unfairly perceived and treated from the moment Mr. **** approached us.
Customer Answer
Date: 03/17/2025
The address is ******************************************* Ny
Business Response
Date: 03/31/2025
Thank you for the opportunity to respond. Management has reached out and left the customer messages as they intend to discuss renter qualification with the customer directly.
Customer Answer
Date: 03/31/2025
Complaint: 23068265

I have reviewed the business' response and am rejecting it because: I am writing to respond to Enterprises follow-up regarding my complaint.
While Enterprise representatives reached out to me on March 18th and 19th, I was not in a position to speak when they called, and I clearly communicated this during my brief conversation with the representative on the 19th. I was at work at the time, and more importantly, I did not feel comfortable having a verbal conversation regarding this matter. I specifically requested that communication be continued via email only, for transparency, clarity, and personal safety.
Following that conversation, I emailed ********** directly, asking for an investigation and to address specific concerns in writing. However, since that email, I have not received a single follow-up or response from her or anyone else at Enterprise. I find it unacceptable that my preferred method of communication has been ignored and that none of the questions or concerns I raised in my email have been acknowledged.
This lack of follow-up and disregard for written communicationafter I made it clear that I was uncomfortable continuing by phonedemonstrates poor customer care and a lack of professionalism. It is also a breach of trust in terms of how complaints and customer safety are handled.
As such, I reject Enterprises response and ask that they provide a clear, written follow-up to the issues raised in my email. I am still waiting for proper resolution and acknowledgment of my concerns.
Sincerely,

****** ********
Business Response
Date: 04/04/2025
Thank you for your patience, this complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information.
Initial Complaint
Date:03/14/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to redeem my points with Enterprise Rent a Car. At my last job, I had A LOT of rentals through them and accrued a lot of points. When I went to try and redeem them recently, I was told that I was on a do not rent list. They will not tell me why or offer any resolution. All of my rentals were fully funded by the company I used to work for. There are no late payments, or anything. They are not willing to tell me why they have put me on that list or even tell me how to get off it. I just want off and to redeem the points I earned.
Business Response
Date: 03/19/2025
Thank you for the opportunity to respond. A response is attached.
Customer Answer
Date: 03/19/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. The windshield that was mentioned was indeed crack while the van was in my possession. I called Enterprise and told them about the crack the morning it happened, so I self-reported it. I resolved it as the company I used to work for paid for a new windshield.

Sincerely,

***** ******
Initial Complaint
Date:03/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction - 3/3/2025 -Rental agreement ****** Ref: 7DN0SV Car type: 2022 HYUN VENU GSE2, LIC# ********** # ***************** Amount paid on the transaction $1090.36 I rented a car from Enterprise rent-a-car which was partially going to be paid by my insurance, and I was to pay the balance. The balance due came out to be $90.36.However, upon rental agreement I was asked to buy insurance and I refused, but ****** on the counter who was helping me insisted and even was agitated by my refusal. Once we walked around the car he walked me quickly and at the time I picked the car it was cloudy (5:05PM PST) and the car just came out from the car wash and was not dry.On the day I returned the car ****** who checked my out and walked straight by the driver side door and pointed out and said he is going to mark it a damage. The dent was not even bigger that a table tennis ball, which I didn't notice while I had the car. I insisted that the dent was there to begin with since I literally drove the car the day I checked it out and the next two days was parked. I am 100% sure the dent was there and ****** knew, and charged me $1000. His manager did not even try to look in to the matter. I asked for the rental history of the car, and ****** or his manager refused to disclose.I am convinced that just because I refused to buy the additional insurance he offered, I was setup.
Business Response
Date: 03/19/2025
Thank you for the opportunity to respond. A response is attached.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Business Response

Business Response

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Business Response

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Enterprise Rent-A-Car is NOT a BBB Accredited Business.