Business Profile

Auto Rentals and Leasing

Enterprise Rent-A-Car

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB has received consumer complaints against Enterprise Rent A Car St Louis which allege the breakdown of cars recently purchased, damage blamed on renters which is disputed by the renters, and poor customer service.

Complaints

This profile includes complaints for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,419 total complaints in the last 3 years.
1,646 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/29/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Against: Enterprise Rent-A-Car Reference Number: 8Y3W2P Issue:On July 13th 2025, I rented a vehicle from Enterprise Rent-A-Car at *********************. During the rental, I experienced a flat tire. When I contacted Enterprise for roadside assistance, none was provided. I was left to resolve the issue on my own, incurring additional expenses and significant inconvenience (set back a full day, flight ticket changes, personal and professional engagements delayed etc.).Following the return of the vehicle, I requested a refund to cover these costs and to be compensated for the lack of assistance that should have been included in my rental. On July 29th 2025, I contacted Enterprise **************** and was told that my case (Ref# 8Y3W2P) had been escalated to the regional management team. However, despite multiple follow-ups over more than a month, I have received no official acknowledgment, no resolution, and no timeline for when this matter will be addressed.Timeline:07/26/2025 Initial email sent to Enterprise Customer **********/**/2025, **/**/2025, **/06/2025 & 08/29/2025 Follow-up emails sent.07/29/2025 Received reply from Enterprise stating the matter was escalated to the regional management team (Ref# 8Y3W2P).Since then (over 4 weeks), I have received no official response or resolution despite multiple follow-up attempts.Problem:Enterprise has failed to provide:-An official acknowledgment of my case.-A clear timeline for resolution.-A detailed final invoice showing charges, discounts, and any reimbursements.Desired Resolution:-An immediate written acknowledgment from Enterprise.-A timeline for resolution.-A full, itemized final invoice for my rental.-Any reimbursement owed processed promptly to my credit card.I have made repeated attempts to resolve this directly with Enterprise but have been met with unresponsiveness. I am therefore filing this complaint to seek assistance in obtaining a fair resolution.
Customer Answer
Date: 09/03/2025
I would like to correct my statement regarding the amount paid to the business. It is not 500$ as reported prior in the complaint but approximately a total of 1300$ including toll services. Attached you can find the relevant documentation.
Customer Answer
Date: 09/03/2025
On 09/3/2025, Enterprise responded with the attached email from their Customer Support Senior, again stating that they cannot assist and that only regional management can handle my case. Despite more than a month since my original complaint, regional management has not responded at all, and Enterprise continues to redirect responsibility without action.
This demonstrates ongoing stonewalling and lack of accountability, and strengthens the need for BBB involvement to secure a resolution.
Customer Answer
Date: 09/03/2025
My latest correspondence with their customer service. Still no actual contact with the department that's responsible.
Business Response
Date: 09/09/2025
Thank you for the opportunity to respond. Management contacted the customer via email, addressed their concerns, and processed a refund to resolve.
Customer Answer
Date: 09/09/2025
There has been contact, however I have not received an official offer of compensation yet so I cannot decline or accept a resolve that I do not know the terms of. Please advise with next steps.
Customer Answer
Date: 09/09/2025
Thank you for the update. Enterprise has stated that they processed a refund, but I have not been informed of the refund amount nor received confirmation in my account. Until I know the exact amount and can verify it has been processed, I cannot accept or reject this resolution. Please request Enterprise to provide me with documentation or a clear statement of the refund amount and method.
Customer Answer
Date: 09/09/2025
Enterprise has confirmed they have processed a refund of $500 in response to my complaint. I am currently waiting for the refund to appear on my account. Once confirmed, I will consider the matter resolved.
Customer Answer
Date: 09/11/2025
Enterprise has stated that they processed a $500 refund. However, I have not received any confirmation details, nor has the refund appeared in my account. I have requested the transaction details from Enterprise but have not received a response. Until I can verify that the refund has actually been processed, I cannot accept this resolution.
Customer Answer
Date: 09/11/2025
Enterprise has confirmed that a $500 refund was issued to my card ending in 4004 on September 9, 2025. They have advised it may take 57 business days to appear on my account. I will monitor my account and provide confirmation once the refund has posted before closing the complaint.
Customer Answer
Date: 09/13/2025
Enterprise has issued the $500 refund to my credit card as confirmed, and I have now received the funds. I consider this matter resolved and request that my complaint be closed.

Thank you for your assistance throughout this process.

Customer Answer
Date: 09/13/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

Savvas Telikiozoglou
Initial Complaint
Date:08/29/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 15, 2025 I made a reservation through my ******* club ap for a car from Enterprise at **********************************************************************************. (see attachment reservation) On the reservation it showed that I would receive a 15% discount to the rental and that up to 9 additional drivers were included. My wife picked up the car and when she returned with the agreement it did not show my ******* club discount and showed an additional $120 for the additional driver. (See Enterprise rental agreement) I called the local number and they said the adjustments would be made when the car was turned in. The adjustments WERE NOT made when my wife turned in the car so I contacted the national number provided through ******* ***** I was told on that call that they would contact the local manager and have the adjustments made. To date there has still been no adjustments or contact from the local manager.
Business Response
Date: 09/06/2025
Thank you for the opportunity to respond. Management spoke with the customer,researched the matter, and processed a refund to resolve.
Customer Answer
Date: 09/08/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

*** ****
Initial Complaint
Date:08/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Enterprise Rent - A - Car 308 US-51 *********, Tn ***** ********** Rental agreement number 9DT6J6 Rental dates 8/21/25 and 8/22/25 with second date being paid for over the phone with a total of ****** and I had already paid ****** the day before when first renting with includes the deposit of 300$.Returned on 8/23/25 @ 11:00 am, but was charged from 8/21/25 to 8/25/25 returning @ 12:30pm with a total of 431. Something. I called the day I finally received the email which will have a copy of receipt attached and I always check due to issues with them before on keeping my deposit for no reason, so I called immediately and spoke to the employee I turned the keys into Saturday and asked them to check the receipt for me and realized the issue and say that the branch manager was the only one with authority to make those kinda changes and that as soon as they came back into the office it would be fixed and I told him my concerns on receiving the deposit back due to auto payments coming out of my account. I still have not received my deposit back and I have not heard back from anyone about the issues and my checking account got overdrawn 4 different times this week with a 35$ charge each time costing me another 140$ on top of the 515 enterprise ended up getting of me
Customer Answer
Date: 09/02/2025
Its Tuesday 9/2/25 and I still have not heard from anyone at enterprise. I tried to call today to get an update and they hung up on me as soon as I said who I was and why i was calling with no returned phone so it was done on purpose. Im just trying to to get my money back and its become the hardest task to complete why it shouldnt be
Business Response
Date: 09/06/2025
Thank you for the opportunity to respond. Management spoke with the customer and resolved the matter directly.
Initial Complaint
Date:08/28/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We rented a car through Enterprise out of ******************************** for our vacation to ************. To be able to rent the car we had to pay for it with our credit card. But our only card didn't have enough line of credit to pay for the rental for a week. So, for it to work we decided to rent the car for one day, and then we would extend the rental for the remaining time we needed it and pay for the extension with our debit card. We were told by the renting employee that this would work. We were also told by a manager when we talked to him in person that we could pay with debit card once we arrived at the beach. But upon arrival, this was not the case. We tried multiple times to pay for the rental through the ************ local Enterprise and also at the ********************. No one would accept our payment. So after multiple phone calls and emails, we were directed to return the rental or our rental agreement would be terminated. Which inferred they would report the rental as stolen. Had they not initially rented us the vehicle, and told us that we could pay for the rental with our debit card, of course we wouldn't have taken the car to the beach. And because we were forced to turn the car in, we had to pay for our luggage to be shipped home, we had to buy return tickets on an airplane, we had to pay for another means of transportation, we had to book another hotel room just to be able to catch our flight on time, and we also had to throw away a lot of stuff we packed just to keep the shipping cost at a minimum. If we hadn't been able to pay for these extra costs, we would have been stuck multiple states away with our child and no way to get home. Enterprise ruined our one time of the year that we get to take a vacation.
Business Response
Date: 09/12/2025
Thank you for the opportunity to respond. Management reached out to the customer,left a voicemail, and sent an email as they intend to speak with the customer directly.
Initial Complaint
Date:08/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Summary:I was mistreated, lied to, and humiliated by Enterprise Rent-A-Car employees while trying to responsibly resolve a claim after an accident. Instead of support, I was accused of fraud, denied service, and left stranded without transportation.Complaint Details:After a car accident, my insurance (Progressive) provided me a rental through Enterprise. I declined additional coverage because I use my AMEX rental protection. While parked, the car was sideswiped. I immediately filed a claim with ****, who instructed me to close the rental agreement under my card so their adjuster could proceed.Over days, I called Enterprise multiple times, visited four different locations, and was repeatedly told this was fine. But when I went to the ***************** branch, manager ********* accused me of fraud, refused to help, and terminated my contract leaving me without a car while mine was still in repair. At the *************** branch, staff dismissed me and told me to go back to ***** instead of assisting.Resolution Sought:Investigation into the conduct of the ***************** and *************** staff.Written acknowledgment/apology for the abusive treatment.Documentation so AMEX can process my claim properly.Fair compensation for the hardship of being left carless and mistreated.Enterprises conduct was unethical, degrading, and unacceptable. No customer should be treated this way for doing the right thing.
Business Response
Date: 09/09/2025
Thank you for the opportunity to respond. Management has researched the matter. Due to the circumstances of the customers previous rental, and in light of operating in adherence to company policy, we will take no further action to resolve this complaint.
Initial Complaint
Date:08/28/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from the ***************************** location on July 21, 2025, and returned the vehicle on Monday August 4, 2025. I requested a midsize vehicle with insurance because of work. Instead received a nice but tiny ****** which I could barely get out of. I was told this is all they had available. Unfortunately, I was unable to meet my complete work demand deliveries because my vehicle was too small. However, it was the end of the day, and I was told this is the best they could do. The total came to slightly over $1000.00 and Enterprise deducted an additional $385.00 deposit to be refunded to my account within 7-10 days. When I returned my car, I was told the amount to be returned was $85.00. The $85.00 was returned within a couple of days, but I did call Enterprise asking why I did not receive the additional $300.00, and they said it was because of last-minute add-ons. I stated that does not get deducted from the general deposit and I only requested insurance and I was charged for a mid size vehicle. The nice representative I spoke with at Enterprise agreed and said he escalated the matter and I should have my credit in 7-10 days. By August 21, 2025 there was no credit in my account, so I called ********************** again and I spoke with a nice man in escalations and was informed that the local office is trying to dispute, and that there was noting to dispute and that I should have received my credit a while ago, and that this matter is taking too long. The representative informed me that I would be getting a telephone call from management within a few days. As of today August 28, 2025 I received no call and no credit. I am not going to file a small lawsuit requesting exemplary damages and the needed information. I called Enterprise and spoke with a ______ ID# ______ and he said nothing has happened you file is still pending. This is a breach of contract and negligence. ***** ON YOU FOR HOLDING FUNDS THAT DO NOT BELONG TO YOU!
Customer Answer
Date: 09/02/2025
Hi, I spoke with the local manager and Enterprise, and she explained the miscommunication in detail and will credit my bank account accordingly. I am satisfied with their response. Please close this case. Thank you, BBB, for your prompt assistance and professionalism.
Initial Complaint
Date:08/28/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Enterprise rental for damage repairs. As per enterprise policy, you generally cannot purchase Collision Damage Waiver (***) coverage after new damages have already occurred on the vehicle. According to the Enterprise branch notes, the alleged damages identified during inspection at *** location prevented the addition of *** coverage, yet on Aug 14 2025, the vehicle was found eligible for the same coverage. This therefore suggests that there are contradictory statements from the enterprise personnel at *** location and from the person who proceeded with the *** coverage. If during the inspection process the enterprise personnel failed to notice the alleged damages and still proceeded with applying the coverage protection, then enterprise is implying that the employee was negligent by proceeding with coverage protection. If there was negligence by the enterprise personnel who proceeded with the coverage protection, then it is likely that the branch from which I picked up the rental vehicle may have failed to document the pre-existing damages on the grille assembly of the vehicle. *** was purchased on Aug 14 2025 and on Aug 20 2025, the vehicle was involved in an accident which resulted in new damages to the grille assembly and to the front bumper. I have attached a photo for your reference which indicate new damages not shown in the photos provided by the branch. The accident was reported to roadside assistance. Since the damages to the grille assembly and to the front bumper occurred after *** coverage was applied, it is my understanding that enterprise waived their rights to hold me responsible for the loss of use and repair costs of the grille assembly and the front bumper for the damages occurred on Aug20. Despite this, enterprise holds me accountable for loss of use and repair costs of the grille assembly of the vehicle even though new damages occurred on the same part of the vehicle after *** coverage was applied.
Customer Answer
Date: 08/29/2025
I have attached a copy of the rental invoice which has the reservation number listed as: 8XBX51. I have also attached a notice of the claim.
Business Response
Date: 09/05/2025
Thank you for the opportunity to respond. Management contacted the customer and advised they have been absolved of any pursuit for damages related to this rental agreement.
Customer Answer
Date: 09/08/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

Jhannelle *******
Initial Complaint
Date:08/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Irented a car on November 27th from *************************, scheduled to return it on the 27th in *********. I had just undergone lifesaving spinal surgery four days prior and requested a vehicle that would be suitable and comfortable for my back. Shortly after starting my drive, the car began driving terribly and shaking, and I experienced severe back pain.?After only four miles, I contacted the rental company and was told they would bring a replacement vehicle to my location. I was instructed to wait for a call from a driver to get my location, but I never heard back despite repeated calls. Finally, I received a call and was informed it would be one or two days before they could get me a car. They apologized for the inconvenience and guaranteed there would be no extra charges.?This two-day delay left me with no choice but to spend two nights in a motel, which I could not afford. I was alone on Thanksgiving Day because of their negligence.?Months later, I received a bill for $644.67. The original price of the rental was $140.48, with a $50 deposit to be returned, making the true cost around $90. This debt has now been sent to collections. I have tried repeatedly to call and resolve this, but I have never received proper assistance. The employees who delivered the new car told me the manager at the ************************* would have to correct the bill, but they stated they could not get in touch with him either. As a disabled person, this situation is not only a financial burden but also emotionally distressing. Now I am concerned about the negative impact this will have on my credit I'm getting text, phone calls and emails from a company called ************************** demanding payment
Customer Answer
Date: 08/31/2025
rented a car on November 27th from *************************, scheduled to return it on the 27th in *********. I had just undergone lifesaving spinal surgery four days prior and requested a vehicle that would be suitable and comfortable for my back. Shortly after starting my drive, the car began driving terribly and shaking, and I experienced severe back pain. ?After only four miles, I contacted the rental company and was told they would bring a replacement vehicle to my location. I was instructed to wait for a call from a driver to get my location, but I never heard back despite repeated calls. Finally, I received a call and was informed it would be one or two days before they could get me a car. They apologized for the inconvenience and guaranteed there would be no extra charges. ?This two-day delay left me with no choice but to spend two nights in a motel, which I could not afford. I was alone on Thanksgiving Day because of their negligence. ?Months later, I received a bill for $644.67. The original price of the rental was $140.48, with a $50 deposit to be returned, making the true cost around $90. This debt has now been sent to collections. I have tried repeatedly to call and resolve this, but I have never received proper assistance. The employees who delivered the new car told me the manager at the ************************* would have to correct the bill, but they stated they could not get in touch with him either. As a disabled person, this situation is not only a financial burden but also emotionally distressing. Now I am concerned about the negative impact this will have on my credit I'm getting text, phone calls and emails from a company called ************************** demanding payment. I am being charged for something that was not my responsibility or due to my delay. This was because the company did not do as they told me what they were Goin to do for me.
The resolution for this problem will be for Enterprise Rent a car to stop all collections that you have started towards me that I don't owe. Also reimburse me for my hotel expenses due to not having transportation to get home
Customer Answer
Date: 09/01/2025
Very concerned that you have not received all of my documents. I have done it twice. Im not sure if you definitely got them. Can someone please contact me and let me know that I have tons of documents and any information needed thank you very much.
Business Response
Date: 09/15/2025
Thank you for the opportunity to respond. Management has researched the complaint. Upon arrival, the customer elected to complete a walk-up rental for an economy vehicle. During the customers initial roadside assistance call,the customer expressed dissatisfaction with the size and comfort level of the vehicle, however, mechanical issues were not reported at that time. The customer disconnected the call after our agent advised the customer to report to a location for a vehicle exchange. Our nearby branch facilitated a vehicle switch out delivery at the customers location on 11/29/2024. The rental vehicle was returned on 12/1/2024. At this time, the rental agreement was appropriately placed in a pended status. However, the customer disputed the charges with her financial institution. The customers financial institution launched an investigation and concluded that the charges were valid. We will not take further action to resolve this complaint.
Initial Complaint
Date:08/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Enterprise mishandled my rental issues from start to finish. I rented an SUV from the ***************************************** on 7/15. The rental was expected to be returned in one week, and I was charged $641 ($300 deposit + $341 rental fee). Due to mechanical issues, I had to switch vehicles out of state and was downgraded from SUV class to sedan class. The sedan I received in ******** was dirty, had broken features, and failed to meet the standards promised.Despite assurances via voicemail that I would be worked with and multiple written requests for a full refund, Enterprise only issued a partial adjustment and improperly withheld my deposit and additional funds I paid for the extension of the sedan due to a family emergency ($232). I was partially refunded $144.87, which I was told represents a partial deposit refund, but Enterprise has provided no written proof accounting for the remaining funds.I have attempted resolution through the branch manager and Enterprises email team for over three weeks. Instead of accountability, I have been met with delays, dismissive responses, and contradictory information. My invoice does not explain why my full deposit was not returned, and Enterprise has provided no transparency or justification.I am seeking:A full refund of rental charges ($729.05)Reimbursement for my out-of-pocket **** and gas expenses ($60)Enterprise has had multiple opportunities to resolve this but refuses to act. This is a principle issue as well as a financial one: a company of Enterprises size should not mistreat customers or withhold funds without explanation.
Business Response
Date: 09/12/2025
Thank you for the opportunity to respond. Management reached out to the customer,left three voicemails, and sent an email as they intend to speak with the customer directly.
Customer Answer
Date: 09/16/2025
Complaint: 23782133

I have reviewed the business' response and am rejecting it because:
Enterprise management did reach out to me, and leave a voicemail since I was unable to answer his phone call. When he emailed me on 09/05, I replied that same day and have yet to receive a reply, leading me to believe he does not wish to resolve this dispute with me by simply providing my refund. I would prefer not to discuss over the phone as email correspondence provides a paper trail.

Sincerely,

****** *****
Business Response
Date: 09/22/2025
Thank you for the opportunity to respond. Management reached out to the customer via email and communicated that a refund has been processed to resolve.
Customer Answer
Date: 09/23/2025
The area manager did email me back and has issued my refund, I consider the matter closed. Thank you all for communicating the situation with them. Ive attached his most recent email to me which includes a screenshot of the refund.
Initial Complaint
Date:08/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/17/25. Exchanged rental vehicles at ****************** location. Was at this location more than 5 hours with 2 kids and completely lied to and now have no communication with these specific employees who lied to me and are costing me more money than what I was told originally.
Business Response
Date: 09/15/2025
Thank you for the opportunity to respond. Management spoke with the customer, addressed their concerns, and offered compensation to resolve.

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Enterprise Rent-A-Car is NOT a BBB Accredited Business.