Business Profile

Auto Rentals and Leasing

Enterprise Rent-A-Car

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB has received consumer complaints against Enterprise Rent A Car St Louis which allege the breakdown of cars recently purchased, damage blamed on renters which is disputed by the renters, and poor customer service.

Complaints

This profile includes complaints for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,425 total complaints in the last 3 years.
1,648 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/22/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted my insurance company (***) regarding damage to my vehicle. They routed my rental reservation to Enterprise near my home but I needed it to be changed to Bayonne NJ. I had to wait until my repair could be scheduled so I dropped off my vehicle on 11/21/22 and had a car brought to the shop that not only was dirty outside but the car smelled like cigarettes. I told Enterprise that I had the same problem previously at the same location. I informed the Enterprise rep that I would try to swap the car at a location nearer to my home in Freehold. I called the Freehold location and they said that they didn't have any cars available that I should try again tomorrow. As the nightmare continues, the vehicle has a severe vibration in the front end when braking. I called 6 other locations in central NJ to try and swap vehicles and they all claimed to not have any vehicles available. The last location that I called in Red Bank NJ told me to try getting a vehicle at Newark Airport. I called and confirmed that I would be able to swap the car for a comparable full size car. At the Newark Airport location I was made to wait 45 minutes before a woman named ****** said she was the manager and that I should return the vehicle back to Bayonne to exchange it. I tried to explain the situation and she offered me a sub compact car. I again told her what I was told that I was assured that I would get the vehicle that I requested. The woman then told me that if I didn't want the exchange vehicle she would cancel my rental contract. Which she did. Then she claimed that she felt threatened and she left me with no vehicle and no way to get home. She then told me to leave as I was trespassing and she called the NYNJ Port Authority Police. After i told them.what transpired they eventually escorted to rent another vehicle at Avis which is not contracted to do insurance Rental rates. The vehicle that I rented is costing me $547 when out of pocket I should be paying $11 daily.
Business Response
Date: 12/15/2022
Thank you for the opportunity to respond. Below is the response from local management:
Good evening,
BBB Consumer Complaint # *********
Unfortunately due to the interaction between the customer and our staff with several witnesses, we had called the authorities in to remove the customer from our facility.
Upon review we determined that for the safety and best interest of our employee, we were no longer going to do business with the customer.
Thank you,
***** *******
Customer Answer
Date: 12/16/2022
Complaint: ********

I am rejecting this response because:
I did not at any time during my interaction with the individuals at Enterprise conduct or act in a threatening manner. The manager ****** and another employee in the office area seemed to react in an aggressively hostile manner towards me when all I was doing was attempting to get a replacement rental vehicle for a mechanically defective car that I was rented at the Bayonne NJ location.
I have no interest in renting another vehicle from Enterprise in the future.

Sincerely,

***** *****
Initial Complaint
Date:11/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in a car accident, gave enterprise Company, a $300.00 deposit as required because I didn't have a credit card, so gave them on debit. When I returned the car my cheque from them was supposed to be mailed out. I had moved from the address on file, so tbe cheque was returned to the company. I have contacted the company to request that the cheque be sent to the original location that I have rented from. Its been well over a month and still no cheque. The location manager has send over 10 emails to the account payable department and to this date no answer or reason has been given.
Business Response
Date: 11/30/2022
We previously sent two checks to the address provided by the customer *************************** when our vehicle was rented. Both of these checks were returned to sender as there was clearly an issue with the address provided and we were unable to contact the customer. After receiving this message, we resent the customer refund check to the updated address provided via ***** on November 29, 2022 which can be tracked via ************. We do apologize for any inconvenience and if anything further is needed please do not hesitate to let us know. Thank you

********************;
Controller
**************************************************
Initial Complaint
Date:11/22/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was placed on the Do not rent list in 2018 due to an incident that was completely resolved that year. *** called many times and left messages with the supervisor after being transferred to someone who could assist me, had my account notated many times and told to call back if no one responded to my repeated calls, and emails. So three years later everyone I speak to have no idea why I cannot utilize the service nor have any idea on how I can get an actual call back from customer service.
Business Response
Date: 11/23/2022
We have reviewed the information on the complaint and cannot find renter suspension information. Does the consumer have another phone number or rental location we can search?
Customer Answer
Date: 11/23/2022
Hello,
Thank you for reaching out. I hope I can answer the questions presented. In 2018 the last vehicle rented through Enterprise was in ********** *******. Not only do I believe that my phone number is different from 2018, but also my last name is. At the time services were rendered my name was *************************. The phone number at the time may have been ************ or623-696-6479.
Please let me know if there is anything else I could assist with.
Thank you in advance.

*********************
Initial Complaint
Date:11/22/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I originally picked up a rental on Oct 24th, 2022. Everything was fine minus the lack of cars, up until the branch manager ***** was extremely disrespectful. He sent me a demand email stating that I should return the rental, and I thought it was odd because no one had made an attempt to call me from the branch to extend the rental. I had arranged immediately to extend the rental until the 15th and would let him know if I would extend the rental further. On the morning of the 16th, I ensured that I extended the rental until at least the end of the day. At approximately 9:30pm, one of *****' employees, ******, decided it was a good idea to start harassing me by personally texting me, unprofessionally and inappropriately demanding that I return the rental. I advised him that I just extended the rental already until the 17th via the National app, and that funds were available on my credit card to extend the rental to Friday the 18th. He started to threaten me with the risk department, and told me that I am no longer allowed to be in operation of the rental vehicle, even after I told him that I would not be returning the rental as I had paid for it. The past 3 rentals I have had with the *************** location. The first issue was a breakdown of a rental vehicle, leaving me stranded on the side of deerfoot, with no replacement vehicle, no compensation, or no apology. The second issue, an employee of the branch illegally charged my credit card for KM usage on the Rental Agreement when the contract had unlimited KMs, I had to contact you guys for months in order to get the money refunded, I even had to resort to demand letters. And now last but not least, being threatened by several employees, and what it seems as put on a *** list for NO REASON. I want to be taken off the *** list as I have done nothing wrong.
Customer Answer
Date: 11/22/2022
I rented from the *************** Location, please see the attached invoice for further clarification
Business Response
Date: 11/28/2022
Thank you for the opportunity to respond. Here is the response per our local management:
"The customer was unprofessional and cursed/abused the staff. The customer was constantly behind on his file, and the managers were doing their due diligence to bring him in. The file was behind as high as $540 at one point, as he constantly locks his credit card, because he knows we need to be ahead of payment at all times. This customer used to work for **********************. No further action from Enterprise as the staff were following the proper policies and procedures."
Customer Answer
Date: 11/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I was behind yes, but the credit card was never locked. I had spoken to the branch manager and communicated that I would extend the rental and make the funds available to pay for the rental until the 15th. Which I did. On the 16th I made another extension, in the morning and again later that evening to pay for the rental until the Thursday.

***************** was extremely unprofessional texting me late at night. I worked for Enterprise 3 years ago, this information is irrelevant to my current complaint.
Ive attached a screenshot of the email where I communicated the extension with *****************.
I will no longer rent from you clowns.

Sincerely,

*********************
Initial Complaint
Date:11/21/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wednesday 11-2-2022 @ 9:49 I was taken to Alliante Enterprise Rental, ************, at 2805 W. Centennial PKWY N. Las Vegas, NV. 89086 for a rental vehicle since I was involved in an accident to where the other car owner's insurance, ************, had to put me in a rental due to me being in an accident with their client and it was his fault. I was given a car and no paperwork from one of Enterprise's workers **. I advised him that I wanted to get full coverage insurance as I always do when I rent a car with Enterprise. ** told me I was good to go and that he emailed me the contract. Come to find out I never received the contract and ** never gave me the insurance that I requested. A few days later, I had a different person hit me while I was in the rental car from Enterprise. I called Enterprise and talked to a ****** there who advised me that they had my wrong email and that I wasn't covered on their insurance for what I requested. I went to Enterprise and spoke with ****** who found out that ** had entered my email incorrectly so that's why I never received the contract. She printed off the contract to show me that I wasn't given insurance that I requested. I asked to be added but I was denied by ****** even after I was told that ** was new and he always makes a lot of mistakes. I went back on Monday 11-21-2022 to talk to *********, the Manager, who advised me that there was nothing that could be done even though it was **'* fault. I told her that was a former customer privately and that I always get the insurance and I was told that doesn't matter. This company is going to not show that they will take care of the customer even if there employees are wrong. I need to file a complaint so I can have this for my attorney when I'm able to get one. Since I was told no by them I filed the accident on my insurance to which that shouldn't be that way.
Business Response
Date: 11/28/2022
Thank you for the opportunity to respond. Area Management has left a message with the customer and is awaiting a response. It appears that the 3rd party will be responsible for the claim. We will not be collecting the deductible in this situation due to the confusion.
Initial Complaint
Date:11/21/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car was involved in an accident - my ***************** reserved a vehicle from this company - it is now Monday - initial car was rented on Wednesday (late afternoon) and I have already been in 4-rental vehicles due to malfunctions and/or dirty damaged vehicles given to me - no apologies - no nothing - yet they want to charge me for an additional driver when I lost my time with my son's birthday and then WORK to top it off - I can see by their rating - they have -0- customer service skills and this is obvious after again my 4th rental in a matter of not even a week's time - now the 4th vehicle has a tire light on - this is a matter of safety as well. My anxiety is thru the roof at this point in time - they want to nickel and dime for everything but cannot provide quality service - a quality vehicle and have no customer service skills. What happened to customer service - what happened to the world? This is unacceptable - hours upon hours of my time and now work only to be given another car with another issue - AND NO APOLOGY at all - terrible and wouldn't expect a reply but I am filing this with the BBB and will make sure all social media platforms are made aware - no one wants to do their job anymore - this is a crazy enough world we live in and companies such as yours make it so much worse and add to the problem not part of the solution.
Enterprise - ********************************************* ************, *******
Customer Answer
Date: 11/21/2022
Enterprise - ********************************************* ************, *******
Business Response
Date: 05/04/2023
Thank you for the opportunity to respond. Charges were waived for customer service on this rental.
Customer Answer
Date: 05/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:11/21/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a car for pick up at the airport as I needed to drive a ways for our planned trip. This was reservation was confirmed. I waited in line with 15 (yes, 15) others until 1 am (yes, 1 am) when they informed us that they would not have any cars until the afternoon. Employees asked us to write down our emails and information so that we could request a reimbursement for any related travel expenses. Well, that would be great, but that still hasn’t happened 2 months later. When I call customer service they inform me that I’ll see an email or some communication from the manager - I have yet to see that materialize. I won’t be using the airport car rental service at Boston again. A tip if this is posted publicly - the places in the city actually know their inventory.

In summary
1) didn’t have the car that was confirmed
2) said I would receive a refund for the inconvenience & other expenses incurred; which hasn’t materialized.
Boston Logan Airport Enterprise Rent a car
15 Transportation Way
East Boston, MA 02128
Customer Answer
Date: 11/23/2022
Boston Logan Airport Enterprise Rent a car
15 Transportation Way
East Boston, MA 02128
**** ********
Business Response
Date: 12/06/2022
Thank you for the opportunity to respond. Numerous attempts have been made to get in touch with customer:
Called 11/23, 11/28, 12/1 and 12/5.
Emailed 11/23 & 11/28.
Text 12/5.
We are committed to delivering on what was promised to the customer. Unfortunately he didn’t ultimately rent with us so we couldn’t find additional forms of contact. Customer still has not responded to any of our attempts to contact. We encourage them to so that we can discuss the matter with them further.
Initial Complaint
Date:11/20/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was overcharged on my rental from the rate quoted.
Please see the attached "Reservation Confirmation" along with the actual "Rental Agreement"

The Reservation Rate was; $1039.79 monthly and/or $259.96 weekly.
However, the billed rate was $1,501.72 and/or $375.43 weekly

Additionally, the Reservation was for a minivan but I picked up a lower class vehicle but I was not discounted the difference

I have emailed the branch 3 times and NO response
Pick-Up Details
Location Colonia
Date & Time Thursday, July 21, 2022 @ 4:00 PM
Address 1245 St. Georges Ave.
Colonia, NJ 07067
Phone ** ************
Business Response
Date: 11/29/2022
Thank you for the opportunity to respond. Here is the response from our Area Rental Manager:
"I spoke with *** ***** regarding his dispute of the rate of the vehicle. I confirmed with *** ***** that we honored the rate that he reserved, and we didn't change it. He sent me an email with a reservation that was a different rate. In speaking with him, we uncovered he does not work for this company and should not be using their corporate account code."

Customer Answer
Date: 12/07/2022
Complaint: ********

I am rejecting this response because:
Please see attached response

Sincerely,
***** *****
They are simply lying and trying to get by their sneaky and tricky business behavior.
I have attached both; the reservation and its rate and the final rental agreement and the rate charged.
Instead of acknowledging their wrongdoing and crediting the difference, they are trying to divert and deceive.
Let me explain; (but let me first tell you a short story that just happened to
me a few minutes ago; I needed to ship an envelop with FedEx overnight, the rate was $52 which seemed expensive to me, so I googled for FedEx
coupon codes, applied the coupons and bingo, I saved myself $20)
Here is the sequence of events so you better understand
1) On July 20, 2022 I created a reservation for a Minivan with a duration
of 47 days at a total rate of $2013.74 (I searched online and used a
coupon code to get this rate)
2) On July 21, 2022 I came to pick up the car together with another
family member that booked the same car for the same time period and
using the same coupon. However, they only had one minivan
available, I was the good guy and gave it up to my family member and
I squeezed into a very small SUV with the promise that I will be able
to exchange it as soon as they have a minivan available.
3) On that very same day, on July 21 2022 as soon as I got home and
reviewed the rental agreement, I noticed that the rate is different than
the original reservation. I immediately emailed the location manager
and I received NO response. I figured that I will have just wait and it
out with him and discuss when I exchange the car to a minivan as
promised or when I return the vehicle.
4) I kept on calling them almost weekly during the 6-7 weeks that I had
the car to exchange the car that I had for a minivan that I reserved
but the answer was always to try back next week, etc.
5) I returned on Sep 9th and had subsequently email the branch manager
a few times about the billing discrepancy but no response.
6) The other family member that reserved together with me had the
same billing discrepancy, instead of emailing, he kept on calling the
branch until they told him that the discrepancy stems from a
difference between central booking system and their local billing and
they credited him the difference (They explained the central booking
system basis the rate on the total number of rental days but their local
billing only calculates the rate based on a 30-day rental at a time.)
7) After weeks of emails with no response, I contacted the BBB.
8) Within one day of my outreach to the BBB, some rep of Enterprise
calls me and starts asking me from where I got the coupon code that I
used when reserving the car, and asks me to send her proof that I was
authorized to use the coupon.
9) As mentioned above, Enterprise is trying to divert and deceive. This
has nothing to do with the coupon code.
a. The coupon code was applied to the “incorrect billing agreement”
as well
b. They could have asked all these coupon code questions on July
21 when I emailed them about the billing discrepancy. They did
not.
c. They should have not rented the vehicle in the 1st place if they
needed to verify anything
d. Let alone all the above, they did not even credit the difference of
the vehicle class.
Customer Answer
Date: 12/08/2022
I wrote in length about this in yesterdays submission. Here it is again. Please see attached
Business Response
Date: 12/12/2022
Thank you for the chance to address these concerns:
A FedEx account was not used in this circumstance. The customer reserved a different code for Genesis Health Care which was for corporate use.
After the customer informed Management that he does not work for that company and the code should not matter, management informed him that it did matter. In order to get that discounted rate, he must be employed with Genesis Health care.
The customer reserved a minivan at $1501.72 for the month. The SUV we gave him was the same price as the minivan with that corporate code, which is why we did not lower the rate.
Management will not be refunding the customer the difference in price for this rental for those reasons above.
Initial Complaint
Date:11/20/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 6,2021 I rented a vehicle with Enterprise Rental Car in Ruston , Louisiana
to take my sister to a medical appointment in Oklahoma and when I was out there it was a backup traffic flow and by the time I got to a Enterprise location they was closed I was trying make my payment to extended my days .Also I tried the airport but they couldn't process a payment .So I got a call from the district manager telling me to return the car which I did go and return the car. I feel that I was treat unfair I was only trying to explain to her what happen that cause the delay I was complying with the rules and policy's that Enterprise wants the customers to follow when renting their vehicles . Also when I was out there I had my father to pass on me I had to go through a lot at that point of time while taking my sister to a medical appointment out there and being face with a rude district manger . Also I being calling Enterprise to get remove from the DO NOT RENT but no one never return my call . Can someone please help . I would like Enterprise Rental Car to remove me from the DONT RENT LIST. Also I would like to see if they can offer me some complimentary days due to no one never contacted me over a year and haven't had a call back.
*** **** ******* *** ****** **
Business Response
Date: 11/22/2022
Thank you for the opportunity to respond. Due to delinquent balances owed on previous rentals and multiple delinquent rental returns in the past, we are unable to remove this customer from renter suspension and continue to do business with them.
Initial Complaint
Date:11/18/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I rented a car with Enterprise from 9/25 - 9/29/22. I received a notice on 11/15/22 that my credit card would be automatically charged $135 for a parking citation received during my rental period. According to the letter, the alleged parking violation was parking at a garage in downtown ********* without paying on 9/29 at 12:01AM.I immediately called Enterprise and explained that I returned the car at 4:46AM on the 29th. I have never been to downtown *********. My rental car was parked at the Hampton Inn in ********* ** at 7:55PM on the 28th and left at 4:32AM. I drove straight to the airport and returned my car. The representative I spoke to asked me to submit an appeal and it would be taken care of.I submitted an appeal to Enterprise along with my full location history showing that I was at the hotel until 4:32AM and returned my car at 4:46AM. I could not have parked in a garage **** miles away, received a ticket, and made it to the airport in that amount of time. Enterprise sent me a copy of the citation, which states that I was ticketed as 12:00:00AM on the 29th and the fine was $82.50.Enterprise responded by stating that I would have to appeal it through the ticketing agency. I contacted the ticketing agency and was informed that they no longer have the ticket in their database since it was already paid by Enterprise.My assumption is that the car was ticketed on the 29th after I returned the vehicle and it was rented by another customer, but the citation included a standard 12:00:00 timestamp. There are ****** seconds in a day so the chances that someone is ticketed at 12:00:00 is *******%. The chances that I was ticketed in a ********'ve never been to while I was asleep with the only set of car keys at a hotel **** miles away is 0%. I asked Enterprise for an official appeal and was denied.I would very much appreciate any assistance mediating this dispute. Attached is the conversation with both parties as well as the location evidence
Customer Answer
Date: 11/18/2022
The vehicle was rented from the ***************** with the following address: 5300 ******************, *********, ** 53207

I have also attached an updated letter from the ticketing agency explaining that this ticket was an error on the part of Enterprise.
Business Response
Date: 11/29/2022
Thank you for the opportunity to respond. We have reached out to the issuing agency for the time the citation occurred. The agency inform us that the time the citation occurred was 7:40pm on 9/29. The customer did not have the vehicle at that time. We have refunded ************************* the full amount and emailed him to inform him.
Customer Answer
Date: 12/07/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
While I am satisfied with the resolution, I disagree with Enterprise's response. I spoke with the ticketing agency and Enterprise did not reach out to them. ********** reached out to Enterprise twice with a copy of the ticket, including the timestamp that did not match up with my rental contract. Enterprise still did not review the appeal until I contacted the credit card company and BBB.
I really appreciate the BBB help in resolving this issue. Based on everything I have seen, this would have not been resolved without your involvement. You provided a voice when mine was falling on deaf ears!
Sincerely,

*************************

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Enterprise Rent-A-Car is NOT a BBB Accredited Business.