Complaints

This profile includes complaints for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Enterprise Rent-A-Car

  600 Corporate Park Dr Saint Louis, MO 63105-4204

• 

  Enterprise Rent-A-Car

  590 Lordship Blvd Stratford, CT 06615-7123

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  Enterprise Rent-A-Car Company of Boston, LLC

  179 Chief Justice Cushing Hwy Cohasset, MA 02025-1203

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  Enterprise Rent-A-Car Company of Boston, LLC

  13 Faunce Corner Mall Rd North Dartmouth, MA 02747-4213

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  Enterprise Rent-A-Car Company of Boston, LLC

  59 Washington St Foxboro, MA 02035-1355

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enterprise location ********************************* assisted me with an insurance rental. I originally called and was told they dont do pickups over 10 minutes. That raised a red flag. The young lady that I worked with was aware of my rental limits. As we were working through the process she advised me that the smallest rental available was a 2023 Chevrolet Tahoe. At this time I asked her was the vehicle within my limits and she assured me that it was. She specifically advised me that I had to pay $6 a day because Usaa does not cover the sales tax. I told her that didnt seem right and I asked her again was the rental within my $50 per day and she indicated yes and to contact Usaa about getting those charges reimbursed. I called Usaa and they told me that was incorrect and in fact the rental was over my $50 limit. This is very good coverage and should afford me a rental where I should not have to pay extra. If this location could not accommodate that there are plenty of other locations that may have been able to. I feel like I was manipulated into getting this oversized vehicle. I reached out to her via a text that was sent to me the next day with no response. I attempted to call several days after but was unable to get anyone to answer the phone. I then called the customer service number on 1/20/25 and spoke with a representative to file my complaint there. I have yet to hear back from anyone regarding my concerns. The employee used manipulative tactics to get me into this XL vehicle. I would happily get into a smaller vehicle and await my repairs, but I should not have to pay those extra charges because I was lied to.

  Business Response

  Date: 01/23/2025

  Thank you for the opportunity to respond. Management spoke with the customer,addressed the customers concerns, and processed a refund to resolve.

  Customer Answer

  Date: 01/28/2025

  Complaint: 22846329
  
  I have reviewed the business' response and am rejecting it because: There is still a pending $48 charge on my account that has not been cleared. Vehicle has been returned. Once all charges have been removed I can accept.
  
  
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 02/03/2025

  Thank you for your patience in advance as refunds take 3-5 business days to reflect with the customers financial institution. Management processed the $48 refund on 1/27/2025. Management has emailed the customer an updated invoice reflecting these changes.

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If you are white and speak excellent English, *** at this Enterprise location would be glad to act respectfully and give you accurate and correct information. However, if you are any shade other than white, or if you speak with an accent, *** will treat you with a condescending attitude, provide you with blatantly false information, and even deny you benefits claiming she doesn't know for a nationally advertised campaign partnership with **** and Enterprise. My friend, a person who speaks five languages, is a member of the military, and an affable and easy going person went to Enterprise to get a vehicle, as is the business purpose for Enterprise. However, while he could not control the color of his skin nor his accent, he had the misfortune of dealing with ***. **** provided us with clear information, you do not need to buy additional insurance and yes, **** provides for an automatic upgrade which is part of the **** Perks program, which is advertised on the **************************** website. When questioned (how dare someone of color who does not speak proper English challenge ***), *** became irate and was demeaning and rude to my friend. He called me and I called to speak to the manager of that facility. Did I reach a manager, no, *** apparently runs Enterprise and does not allow people to talk to her superiors. I asked her about the insurance and despite my clear ability to speak with proper English, she somehow must of guessed that I am Native Hawaiian and after I asked her to please check her own website to verify, she hung up on me. How dare a native tell *** what to do, even if it should be her job. I called corporate, and **** said he would file a report and someone would call me back. Thus far, no one has. Founder, **** ******, would be ashamed of the fact that Enterprise employs people like ***.

  Customer Answer

  Date: 01/23/2025

  Your rental reservation WTX3XW has been sent to Enterprise Rent-A-Car at *************************************************. Phone **********. They will contact you within 1 hour to discuss. Reply HELP for help, STOP to end.

  Business Response

  Date: 01/31/2025

  Thank you for the opportunity to respond to the complaint. Management has reached to the customer via phone call and email but has been unsuccessful in reaching the customer. They intend to address the concern with them.

  Customer Answer

  Date: 01/31/2025

  Complaint: 22845825
  
  I have reviewed the business' response and am rejecting it because: I spoke with the representative that management sent to the **************** location. I gave her some background information and was concerned when she stated: (1) she knew the employee for years, and the employee was always respectful to the ********************** To this, I pointed out that if *** treated her supervisors as she did my friend, *** would have been fired long ago. However, if *** is nice to her bosses, then perhaps it doesn't matter how she acts towards certain undesirable customers. (2) the ********************* stated that the double upgrade does not apply.  When I pointed out it did, she then changed her story to say that the particular location does not support the "nationwide" program with ****. Seriously, I would like my concerns and complaints addressed, in writing.  I have shared my concerns with the **** of Colorado. Despite a 20 minute conversation at the Woodman location with the *********************, who stated she would share what I stated with her boss, that is not what the company's response was. The company said they have tried to reach out (they did call twice, and leave one voicemail message), but I then shared my concerns in person and if Enterprise once again lied, stating she would take my feedback back to ******, that's just one more example that this company is no longer one consumers can trust.  This customer, me, has provided them with very detailed information, and this company, Enterprise, has not provided a response other than (1) your friend is overly sensitive, (2) we are not racist (just apparently incompetent at best and intentionally deceptive at worst, and (3) we did everything right even though we don't follow through with what we say we will do, don't honor nationwide programs and or the program doesn't apply, well we just don't know as we are making up excuses on the fly and didn't really think what the truth actually is.  PLEASE provide a written, truthful response as while Enterprise is the largest rental car company, consumers do have other choices, and people need to understand how some corporations can sometimes lose focus and, when they do, just be honest, apologize even if it may not have been intentional and then make things right.
  
  
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 02/07/2025

  Thank you for your patience, this complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information.

  Customer Answer

  Date: 02/10/2025

  Complaint: 22845825
  
  I have reviewed the business' response and am rejecting it because I have spoken with the business and they have all the information.  They simply dont want to recognize that they clearly made a mistake, mistreated a customer likely based on his color and ethnicity, and failed to honor a nationwide promotion. 
  
  
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 02/14/2025

  Thank you for the opportunity to respond. Here is the response from our local management team; To date, we have tried to reach out multiple times to the customer and have not had him return any of our calls or emails to discuss the situation and find an acceptable resolution.

  Customer Answer

  Date: 02/14/2025

  Complaint: 22845825
  
  I have reviewed the business' response and am rejecting it because I spoke in person with an Enterprise representative who stated that she would take back my concerns to the regional manager.  If she did not do this then it is another lie from this poor excuse of a lack of customer service.  If she did tell him then this communication from the business is a lie  in either case this enterprise branch and this regional manager are the least responsible people I have ever communicated with.  My request is clear - stop being racist, respect customers, honor programs that are in place, be honest, and as requested I would like a one week rental with the double upgrade the **** perks program provides at no charge.  Preferably from a different Enterprise that does not have ***.  Please let me know if this is clear enough.  Thank you.

  
  
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 02/24/2025

  Thank you for the opportunity to respond. Management has reached to the customer via phone call on  1/24/25 and 1/27/25. Management then attempted to establish contact with the customer via email  on 1/27/25 and 2/4/25 as well. We have researched the complaint and confirmed that **** Double Perks are available for qualifying retail rentals billed to **** prior to offer expiration on 2/7/2025.Unfortunately, that renders the **** perks unavailable for the aforementioned rental. USAA Car Rental Discount Offer Terms and Conditions are made available for your consumption on our website at **** Car Rental Discounts | Enterprise Rent-A-Car or *********************************************************************** not hyperlinked.
  Upon further research, management determined the complaint submitted addresses an individual no longer employed with Enterprise Mobility. We sincerely apologize for any communication that resulted in frustration during this rental process.

  Customer Answer

  Date: 02/26/2025

  Complaint: 22845825
  
  I have reviewed the business' response and am rejecting it because while I am glad that the racist employee allegedly no longer works at that location. Enterprise did not make things right as they should. They even acknowledge that the **** promotion was in place at the time in which the rental took place and it shouldve been applied. In addition the false information presented with regards to insurance was never addressed by Enterprise in any of their correspondence. I still stand by the fact that this location should not be visited by anyone who might potentially even be considered a minority unless they want to be mistreated or lied to. Well, the company did leave two voicemail messages as stated I spoke to someone who represented that she was the deputy of the regional manager. I believe that a 20 minute conversation with her counts as my providing additional guidance and information, should Enterprise wish to make things right by honoring a free rental with the upgrades that shouldve been provided they know how to reach me in the interim, I understand that the Better Business Bureau will close this as the business has responded, but the customer is not satisfied that would be a correct statement. The business did respond although they provided no guidance help or information know that they honor what they were supposed to honor and the customer remains unsatisfied because they are a victim of a hate crime by corporation, but generally does not care about anyone at that location unless theyre white and speak perfect English.   
  
  
  
  Sincerely,
  
  Dr ***** ********

  Customer Answer

  Date: 02/27/2025

  You state that the business addressed my complaint when it really never did.  USAA and Enterprise teamed up to provide a Max ***** program that offered a double upgrade.  The business admits that the program exists and that they are part of that program and that the expiration was 7 Feb. My rental was prior to 7 Feb, as such they actually lied directly to you and never stated why we did not receive the benefits of the program that is in place.  I appreciate the existence of the BBB but over the years have found that they really do not hold businesses to any level of accountability and that is sad.

   

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enterprise Rental location ***************************** I recently rented a car from the ************************** for enterprise. I read absolutely every disclaimer. Every contract paper and any extras included with ****** **** from enterprise as to find out if I needed it, pay a deposit or not. Enterprise states that deposits are only required on luxury vehicles. However, some pick up locations require their own type of deposit. But once the reservation is made, the deposit will be listed on Your reservation confirmation email, which it was not. There was no deposit listed. nothing I read any papers that the **** location may have had, for renting, Car also and it never once said anything about a deposit unless it was a "luxury" car iwas renting which it was not. I go to pick up said car, and the end of my transaction with them The woman states that I have to have a $300 deposit which causes me to obviously have to dish out yet more money. It cost me $700 to rent a car for a week. All because of the deposit that wasn't even listed. I even specifically asked the question on the enterprise website if a deposit was required at this location, it said it will be stated on your confirmation email.

  Business Response

  Date: 01/25/2025

  Thank you for the opportunity to respond. Management has reached to the customer but left messages as they have been unsuccessful in establishing contact. Management also sent an email as they intend to speak with the customer directly.

  Business Response

  Date: 01/28/2025

  Thank you for the opportunity to respond. Management reached to the customer on 1/23/2025 at ******, 1/**/2025 at 2:00pm and 1/27/2025 at 2:05pm but left messages as they were unsuccessful in establishing contact.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2020 I went to the enterprise location at the *****************************. I was there to solve an issue I had with my vehicle. Upon approaching the counter my partner ( at the time) and I were met with rude and unprofessional workers. There was an issue with the vehicle I had and they were not willing to put me in another rental. My partner and one of the employees had heated words with each other. I deescalated the situation and asked my partner to leave. The next few days I was told to bring the rental in to be inspected. Upon arriving there I was told that I could no longer have the vehicle as I had been placed on the do not rent list due to the altercation that my partner and a worker had. I called multiple and numerous times asking footage to be reviewed as it would show that I was not directly involved in the altercation at all. **** promised a phone call back and never received one to discuss the issue. The actions of the next person and workers at this branch should not be taken out against me. I still have yet to receive any kind of communication from enterprise to rectify the issue. The situation was wrong and I feel like because of my race I was being treated differently and disrespectfully. The lack of the communication from the company is unprofessional especially after my number attempts of trying to reach out. I would like to be contacted my corporate so that this issue can be resolved in the correct and professional way.

  Business Response

  Date: 01/23/2025

  Thank you for the opportunity to respond. Management left a voicemail for the customer sharing their rental privileges have been reinstated.

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was being repaired and I was getting a rental car through my insurance from Enterprise in ******, **. On 12/30/24 I went to pick up the car. I did not know I needed a new reservation from the insurance company, prior reservation had expired. The insurance company was closed for the day. I was told by the agent that I could get the car, pay for it and when they got the reservation from the insurance company that it would be transferred over. The very next day Enterprise received the reservation. On 1/22/25 I returned the car but did not receive a full refund because the manager said I got the car at retail rate on the initial day and that is why I cannot get a full refund. I had my insurance company call about the issue and Enterprise told them it was because they did not have a car at the $40 day rate, and because it had been so long ago they could not tell what type of cars they had in inventory. When I got the car that day I had asked about the $40 car and was told they did not have any inventory. I was told today that I would not get a full refund. I was charged $1059.91 on 12/30/24 and only received an refund of $804.06 today. I think this is wrong and should have received a full refund. I talk with the insurance company, ****, and was told I had to take it up with Enterprise.

  Business Response

  Date: 02/03/2025

  Thank you for the opportunity to respond. Management spoke with the customer,addressed their concerns, and processed a refund.

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a vehicle and had an accident while driving that vehicle, filed that with insurance and paid the claim for the accident. While it was in the shop we received a call that there was hail damage on the vehicle and that we were responsible for another insurance claim and deductible. When the vehicle was returned they did not say anything about any hail damage, just the damage from the accident. While the vehicle was rented it was never hailed on and when asked for information about the damage I was given the link to a hail tracker website that did not show any hail in the area for the entire duration of the rental.Every time I tried to get clarification I would get bounced back and forth between the local store in ******** and Enterprises Damage Recovery Unit in ***********, **. Each one claiming that the other is who I needed to be talking to.

  Business Response

  Date: 02/05/2025

  Thank you for the opportunity to respond. A response is attached.

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this complaint because I am very upset about receiving a ***** refueling charge on my past rental. Let me first say that the staff and service at Enterprise ***************************** was great. **** was awesome when I picked up and returned my vehicle. Now I have been renting from enterprise for a long time, and I have had the gambit of issues that I could have complained/reported from smokey cars to not having a car to mechanical issues. However, this add on charge of $***** is unacceptable. When I brought the vehicle back, I was told it just a little shy of the pickup spot. I usually bring my cars back over the pick spot on fuel. I have never ever had any issue with fuel in my vehicle until now. The *** told me that someone would have to take the vehicle and get back to the fuel I picked it up at. Well, like I said earlier, I have been renting from enterprise for a long time and knew that you don't do that. You stopped that a long time ago. I have pick up cars from several locations and some even on or close to empty, but because I was having a great CS experience, I told **** I would take this up with Enterprise. I would like that $***** charge reversed on my billing card. It seems like such a small amount, but I have a long standing history with enterprise and would like to continue renting from you. Attached is a copy of the statement with the add on charge. I have also attached a copy of an email from Jazzalyn at another location where I had a challenge with the vehicle I was in. Jazzalyn was so awesome in helping me. My company has discount programs with you and other rental car companies. You usually are not the cheapest, but I have history with you and like to stay with what works for me. I look forward to hearing from you on this issue.

  Business Response

  Date: 02/07/2025

  Thank you for the opportunity to respond. Management has reached to the customer but left messages as contact was not established. Additionally,an email was sent as they intended to speak with the customer ******************* processed a refund of the refueling charge to resolve.

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 3rd at around 10:00 p.m. I rented a car from Enterprise. I return back to my hotel and I went to bed. next morning I got up and went to work. when I got home from work the rental car was gone and so was the couple that was staying with me in my room. I had hidden the rental car key in a pocket of a jacket that was hanging in my closet. They had found the key and stolen the rental. I immediately called 911 and reported the stolen vehicle and called Enterprise right away to report the theft. The vehicle was recovered the next day in ********. There was no damage to the vehicle. Next thing I know my bank account is being charged $420.53 for the cost of 3 days rental! I didn't even have the car for 10 hours before it was stolen! I would like my money back minus the *************************** my possession! The invoice shows I picked it up and returned it 3 days later! No mention of it being stolen! I'm going to file with the *** for fraud if I don't get a refund of my money. I was a victim of Grand theft Auto and they charged me almost 500 dollars anyway and falcified my invoice as if I returned the car and made no mention of the theft. I have requested a copy of my contract to no avail! I purchased the coverage as well but they are saying I did not. I always purchase the coverage when I get a rental just in case. They are a dishonest company and should never have charged me ****** for a stolen rental that was taken while I was at work!!!

  Customer Answer

  Date: 01/23/2025

  ********* is the ***

  Business Response

  Date: 02/05/2025

  Thank you for your patience, this complaint requires further investigation from our organization.Our management team will be in contact with the Customer directly as soon as we can provide more information.

  Customer Answer

  Date: 02/06/2025

  I have filed several tickets with Enterprise staff concerning this issue. Please contact me as soon as possible with a resolution. Otherwise I will be proceeding further with my attorney

  Business Response

  Date: 02/12/2025

  Thank you for the opportunity to respond. Management received an email stating that the vehicle was active with the ********************************* on 9/6/2024. The rental agreement was then closed as of that same date. Management has connected with the customer and offered to make the necessary adjustments once provided documentation that supports the vehicle being reported on 9/4/2024.

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this morning 1/21/25 at 8:45 AM I received a call from a person claiming they were from Enterprise damage claims I hadnt rented a car since November so I assumed it was a scam. I immediately called *** at the Corvallis branch because I wanted to verify that it was for sure a scam. He told me that it was not a scam that he made a claim against me due to the car that I returned early that had a check engine light on. I reminded him that I said to him that day now you cant charge me any money for having a check engine light on correct he said oh no and I said im returning this car in the condition you gave it to me. he said oh yes, heres the keys to your next car. Sorry for the inconvenience.Three months later, Im now being asked questions about a bumper. I did not bump into anything nor crash into anything. I returned the car because it had a check engine light on. He said that he claims there was a collision light on which is not true. I can draw the check engine light and I have photos of the check engine light. Today, I immediately called my mechanic and he said that a check engine light comes on for the engine. it does not come on for a bumper.I am very uncomfortable about the accusations and I am expecting you to rectify everything; into nullify any claims against me. Oddly enough, *** was very defensive. He said he did not want to give me his managers email. He said he did not want to give me his general managers name phone number or email. He also refused to discuss the situation with me because he said that I was unprofessional. Being very upset about being accused of damaging a rental car three months after having returned the rental car with promises that there was nothing wrong with the cars is very ************* seems to me a manager like ***************** would be completely transparent on who I could speak to thats above him such as ******* J ******* regional manager. He would not talk to me about the situation and would not give more info.

  Business Response

  Date: 01/31/2025

  Thank you for the opportunity to ****************** resolved the matter directly with the customer.

  Business Response

  Date: 02/04/2025

  Thank you for the opportunity to respond. A response is attached.

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been waiting almost 2 months for a callback from Enterprise after leaving several emails and several phone calls to ***************** ********************** location in ****** shouldnot be in business as they stole money from me ,stole my deposit, as they left me stranded also stole off another one of my debit cards online ,Discriminated against me. I never felt so discriminated against in my life after renting for a month, as they put holds on my account to only take more money. Its a scam office. There is not enough space here to tell it all but they should be shut down immediately. Nobody gets back to you no matter how much you call or or no matter how bad your complaint is they are a scam company. All they do issteal and lie and they are a bunch of racist that worked there.. they all work together the whole company theyre in it all working together to scam people so its hard to find someone you can trust speaking to. I will not stop until justice is served nd they are held accountable for their actions and reimburse for all the money stolen.

  Customer Answer

  Date: 01/29/2025

  There was so much to this complaint. First off if u take a look at some of there bad reviews multiple ppl express how they add on false charges and charge extra. I gave them a $300 that was never given back and no explanation on why they didnt give back on top of charging me over almost $1,000.00. They took the vehicle and left me stranded soon only stopping in to renew my contract since I rented over a month. They also kept my $ in my account on hold everytime I made a payment just to later charge me more money. One of my cards was actually stolen and used online for almost a 1,000.$ and they were the ONLY place I gave my card ## to. They purposely lie to get you to come in to take vehicle knowing you wont have it ready for drop off (filling gas) and so forth. I want my deposit and the original money they over charged me. Totaling about $700. I didnt agree to all the extra insurance as well. My quote was 400 dollars and change. He was rude and racist. And this seems to be a pattern of you look at their reviews. I wont lay this to rest. Nit ever. I never felt so degraded in my life. Charged me almost ***** that I didnt have and they charged two cards. Please help and if this doesnt work I am calling attorney general and local news or whatever it takes. Thanks for your help BBB. 

  Business Response

  Date: 01/30/2025

  Thank you for the opportunity to respond. Management has reached to the customer on 1/29/2025 but left a message as they were unsuccessful in reaching the customer. They intend to speak with the customer directly.