Complaints

This profile includes complaints for Systems & Services Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Systems & Services Technologies, Inc.

  4315 Pickett Rd Saint Joseph, MO 64503-1600

• 

  SST Card Services

  PO Box 23060 Columbus, GA 31902

• 

  NCO Financial Systems, Inc.

  8025 Excelsior Drive Suite 200 Madison, WI 53717

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my borrow and grow loan on 2/23/2022, in the amount of $*******. I called immediately to let SST know that I paid the loan and to provide them my new account and routing number, as the one attached to my account was no longer active. I was told my funds would be released into this account within 10- 14 business days. I called back on the 15th business day to be told that it was actually 22 business days. It has now been 22 business days and I have not received my savings balance of ********.

  Business Response

  Date: 04/17/2023

  Our records reflect that on December 21, 2021, ******* ****** entered into and signed for a ******
  Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
  ********** ***** doing business as ****** (“******”) and funded by ***** ***** ****. According to
  the Contract, Ms. ****** agreed to make 69 bi-weekly payments of $80.00, beginning on January 14,
  2022, with one final payment of $4.53.
  As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its ****
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the ****.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, **********. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of Ms. ******’s Loan Account remain unchanged and her Savings Account
  at ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** ****
  to release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
  *********, were released to her on March 29, 2023.

• Initial Complaint

  Date:03/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally took out a savings secured loan with ****** & they sold to this company, SST. This is the worst thing they could have done. It has been a nightmare from the beginning of the company becoming SST. First off, they could not tell me the balance of my secured savings account for at least the first 3 weeks of the transfer happening. Also, the website has not been accurate since the beginning. I initially received a loan in the amount of $3000. I received $750 up front & $2250 was put into a secured savings on 11/20/2021. I paid off the savings secured loan on 3/16/2023 & was told I would have to wait 22 days to receive the funds because they need to make sure my payment cleared. It does not take 22 days for a payment to clear, I know this because I work at a ****. The customer service associate then told me that my savings account was at ***** ***** ****, so I contacted ***** ***** **** & was told I don't have anything with them & I am not even in their system as having anything. So now everything just seems very fishy with this company. I've talked to 3 different representatives & have been told different things by each one of them. I want my money now. It takes 3-5 business days for a check/ACH to clear, not 22. I just want to be done with this company as soon as possible. Please DO NOT get anything with this company. IT IS ALL A SHAM/SCAM!

  Business Response

  Date: 04/17/2023

  Our records reflect that on November 20, 2021, ******* **** entered into and signed for a ******
  Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $3,000.00 with **********
  ********** ***** doing business as ****** (“******”) and funded by ***** ***** ****. According to
  the Contract, Ms. **** agreed to make 37 bi-weekly payments of $100.00, beginning on December 10,
  2021, with one final payment of $7.25.
  As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its ****
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the ****.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, **********. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of Ms. ****’s Loan Account remain unchanged and her Savings Account at
  ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** **** to
  release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
  *********, were released to her on April 6, 2023.

• Initial Complaint

  Date:03/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan with ****** in the amount of 4,000 and was given 1500 and the rest was in a savings account and was to be returned to me after I pay off the full loan! The account changed to SST, and I paid my balance in full feb 23,2023, but the notice they send me says paid March 14,2023 and was told I will receive my savings in 22 days! That time came and gone . I was told several times I will receive my funds between March 20-24. That time has came and gone and still no money to my account . They keep saying the account is pending and they are having a delay! How hard is it to press a button? A supervisor was suppose to call me and never did . Every time I call it is the same thing. A supervisor is also NEVER available. They keep saying it’s pending! I am frustrated and needed my savings to pay bills! I want my money!

  Business Response

  Date: 04/12/2023

  Our records reflect that on June 8, 2022, ****** ******** entered into and signed for a ******
  Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
  ********** ***., doing business as ****** (“******”) and funded by ***** ***** ****. According to
  the Contract, Ms. ******** agreed to make 53 bi-weekly payments of $100.00, beginning on June 24,
  2022, with one final payment of $87.54.
  As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its ****
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the ****.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, **********. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of Ms. ********’s Loan Account remain unchanged and her Savings
  Account at ***** ***** **** remained open. Once her Loan balance was paid, SST notified *****
  ***** **** to release the Savings Account funds. It is SST’s understanding that the funds, in the
  amount of $2,507.32, were released to her on March 29, 2023.

• Initial Complaint

  Date:03/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid my loan off on Feb 28th. Called on March 1st to provide my **** account number for the deposit. Was told it would take 22 calendar days. It’s been 25 and no money has been deposited. Filed a complaint with ***** ***** ****, ******, and now SST. I want my $2255.41 NOW!

  Business Response

  Date: 04/12/2023

  Our records reflect that on August 8, 2022, ****** ***** entered into and signed for a ****** Borrow
  & Grow Plan, Savings-Secured Loan (“the Contract”); financing $3,000.00 with **********
  ********** ***., doing business as ****** (********) and funded by ***** ***** ****. According to
  the Contract, *** ***** agreed to make 20 monthly payments of $190.00, beginning on August 31,
  2022, with one final payment of $52.75.
  As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its ****
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the ****.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, **********. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** *****
  The terms and conditions of *** *****’ Loan Account remain unchanged and her Savings Account at
  ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** **** to
  release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
  $2,255.41, were released to her on March 29, 2023.

• Initial Complaint

  Date:03/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Borrow and Grow Plan through ****** in 2022. On December 5,2022 ****** notified me via email that Systems & Services Technologies would be taking over my plan. This plan is a loan, in which you have access to part of your loan immediately and the rest is locked away in a savings account. Once the loan is paid in full the savings account is unlocked and you are granted access to your funds. SST started servicing my loan. I started paying through their automatic payment system. I decided to pay my loan off early due to the uncertainty associated with this company. On February 23,2023 I paid my loan in full. I was asked to verify my ****ing information and that in 20 days, access to my savings would be available and the money would be deposited into my account. On March 20th I contacted SST to verify the date that my funds would be sent. I was asked again to verify my **** information. I was told that I was in the last step of the process, and once the account was closed. The money would be deposited. I contacted SST again on March 23,2023 because at this point, 30 days have gone by. This is not the processing time that the first two representatives gave me. The representative that I spoke with during this particular call, stated that it takes 20 days plus 5 days to process my loan closure, but an exact date can't be given. It has been more than 30 days. Where is my money and why is it being held? I have received paperwork by mail that states that my account has been paid in full, yet I still have not received my money. It does not take 30 days to release funds. It is also a deceptive practice to provide unreliable information to clients. The fact that so many people are having the same issue with this company is unsettling. We want what is rightfully ours. Please release my money.

  Business Response

  Date: 04/12/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on February 17, 2022, ******** ***** entered into and signed for a ******
  Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $3,000.00 with **********
  ********** ***., doing business as ****** (“******”) and funded by ***** ***** ****. According to
  the Contract, Ms. ***** agreed to make 36 bi-weekly payments of $100.00, beginning on March 4,
  2022, with one final payment of $98.21.
  As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its ****
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the ****.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, **********. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of Ms. *****’ Loan Account remain unchanged and her Savings Account at
  ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** **** to
  release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
  $2,256.67, were released to her on March 29, 2023.
  

• Initial Complaint

  Date:03/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid off loan on 2/27/23, funds were supposed to be in my **** account in 22 days been longer then that, called 5 times to talk to supervisor and the supervisor or supervisors hung up on me every time, called back they told me supervisor would call me back, they did not, i'm charging 25% interest for every day past 22 days. This is a horrible business and it needs to be held accountable for its actions and/or shut down, they can lie all they want but facts are they aren’t holding up there end of contract, plus contract does not saying anything about a waiting period for funds neither does their site

  Business Response

  Date: 04/12/2023

  Our records reflect that on June 21, 2022, ******* ******* entered into and signed for a ******
  Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $7,000.00 with **********
  Financial, Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to
  the Contract, *** ******* agreed to make 86 bi-weekly payments of $120.00, beginning on July 8,
  2022, with one final payment of $69.63.
  As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its ****
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the ****.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, *********** The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of *** *******’ Loan Account remained unchanged and his Savings Account
  at ***** ***** **** remained open. Once his Loan balance was paid, SST notified ***** ***** ****
  to release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
  $3,520.27, were released to him on March 29, 2023.
  

• Initial Complaint

  Date:03/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally had a build credit and savings loan through ******. I was notified that the loan was sold/transfered to System & Services Technology. I continued to make my payments even though they deducted two payments every two weeks. I then paid almost $5000 to pay off the loan in full. Per my contract I was supposed to get my $2000 savings with interest transferred to me. I didn't. I called and was told it would take 21 calendar days to transfer the funds being held by ***** ***** **** to my checking account. The transfer didn't happen. I called and was told that it should be sometime next week. The couldn't tell me what the issue was. They couldn't transfer me to a supervisor. Now I am waiting. I followed through on all my requirements of the contract and now I expect them to follow through and release my money to me. If not done immediately I will take legal action.

  Business Response

  Date: 04/12/2023

  Our records reflect that on May 20, 2022, ******* **** entered into and signed for a ****** Borrow &
  Grow Plan, Savings-Secured Loan (“the Contract”); financing $6,000.00 with ********** *********,
  Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to the Contract,
  Mr. **** agreed to make 86 bi-weekly payments of $100.00, beginning on June 17, 2022, with one
  final payment of $90.14.
  As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its ****
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the ****.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, **********. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of Mr. ****’s Loan Account remain unchanged and his Savings Account at
  ***** ***** **** remained open. Once his Loan balance was paid, SST notified ***** ***** **** to
  release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
  $2,005.89, were released to him on March 29, 2023
  

• Initial Complaint

  Date:03/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SST took over the original loan company ****** that I signed with. It was a borrow and grow plan where I borrowed 3800 in August and I was supposed to pay that back along with an additional 4500 that was supposed to be a savings account released to me at the conclusion of the loan. I had been making biweekly payments of 180 dollars.
  I owed 6414 as of February 24th and I paid it off in total. At that time. I was informed that my savings account being held by ***** ***** ****, would be released in 22 calendar days. It is now March 25th and everytime that I call, representatives "assure" me that my funds will be released to no avail. They are holding money that is supposed to be released.

  Business Response

  Date: 05/15/2023

  **** ******* **** ***** ** ** **** **** ******* *** ** *********
  ** *** **** ** ******** *** ******* **********
  *** ******* ** **********
  ________________________________________________________________________________________________________
  ***** ** ********** ****** ******* ****** **** ******* *** ******** **** ******** **
  ******* ******** **** *** ***** ***** ******* ** **********
  ************** ******** ** *** **** *** ******* ** **********
  ******** ******** **** ******* ** *** ******* ** **********
  ******** ******* **** **** ********** ***** ********
  May 15, 2023
  ****** ******
  *** ** ******* ****** ****
  **** **** ******** ***** ***
  ****** ***** ** *****
  **** * ******** * ***** *****
  **** *** *******
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on July 3, 2022, ***** ***** entered into and signed for a SeedFi Borrow &
  Grow Plan, Savings-Secured Loan (“the Contract”); financing $8,000.00.00 with **********
  Financial, Inc., doing business as SeedFi (“SeedFi”) and funded by ***** ***** ****. According to
  the Contract, Ms. ***** agreed to make 56 semi-monthly payments of $180.00 on the fifteenth and
  last day of each month, beginning on July 31, 2022, with one final payment of $22.95.
  As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
  through its strategic marketplace lending platform partners, including SeedFi, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. SeedFi assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the Bank.
  Please note that Ms. ***** attempted to payoff the Loan Account on February 24, 2023, however, the
  payment was returned on March 31, 2023 as an “R-11 Check Truncation Ent”. This means that
  Customer canceled the payment authorization with the bank. An NSF letter was mailed to Ms. *****
  on April 1, 2023 to advise of the returned payment.
  On April 12, 2023, Ms. ***** contacted SST advising she would payoff the Account. A $180.00
  payment was received April 13, 2023. Another payment of $180.00 was received April 14, 2023.
  Another payment was received on April 28, 2023. The Account payoff balance is $6,135.09 with daily
  interest of $3.31.
  Page 2 of 2
  If Ms. ***** has any further questions or concerns, she may contact SST Customer Service directly at
  ***** *********
  **** ***** ******
  * ***** *******
  ********** *******
  ******* * ******** ************* ***
  

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a borrow and grow account with ****** which is now being handled by SST. I paid my account in full on Feb 23 2023 and asked for my savings to be released. I was told the entire process would take 22 calendar days and I would have my funds. As of today when I called since it’s been more than 22 calendar days I was told that they apologize for my frustration and I should have my funds by Wednesday of next week. Unfortunately, each week when I call I’m told the same thing and have to continue calling to get no where. I would either like my savings account deposited into the account that was given to them or to have my final payment refunded to me and my account closed and wrote off. This is unacceptable and by far the most unprofessional business I’ve ever dealt with. Their customer service is trained to say the same thing but yet lie.

  Business Response

  Date: 04/12/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on August 4, 2022, ******* ************** entered into and signed for a
  ****** Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $5,000.00 with
  ********** ********** ***., doing business as ****** (“******”) and funded by ***** ***** ****.
  According to the Contract, *** ************** agreed to make 48 bi-weekly payments of $125.00,
  beginning on August 19, 2022, with one final payment of $8.94.
  As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its ****
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the ****.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, *********** The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of *** **************’ Loan Account remain unchanged and her Savings
  Account at ***** ***** **** remained open. Once her Loan balance was paid, SST notified *****
  ***** **** to release the Savings Account funds. It is SST’s understanding that the funds, in the
  amount of $3,507.81, were released to him/her on March 29, 2023.
  

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally had a loan with ****** and they sold it in 2022 to Systems & Services Technologies.
  
  I paid off my remaining loan balance on March 9, 2023 and I should have access to my $1686 that is sitting in a savings account with their affiliate ***** ***** **** but I don't have my money yet. It should not take over 7 business days to transfer money electronically. I've done this countless times with other lenders and have had my money in 72 hours or less. It's March 24th and still nothing from these crooks. I need my money ASAP. When I paid off my loan, I did as they instructed and called with my routing information for electronic transfer and still to this day I haven't seen a statement or letter to say they have sent my money, matter of fact it's still showing my savings account as locked even though it didn't take them but 48 hours to if that to post my final payment, Ths is ridiculous.

  Business Response

  Date: 04/06/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on July 2, 2021, ***** ****** entered into and signed for a ****** Borrow &
  Grow Plan, Savings-Secured Loan (“the Contract”); financing $2,667.00 with ********** *********,
  Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to the Contract,
  *** ****** agreed to make 50 bi-weekly payments of $70.00, beginning on July 23, 2021, with one
  final payment of $35.30.
  As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its ****
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the ****.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, **********. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of *** ******’ Loan Account remain unchanged and her Savings Account at
  ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** **** to
  release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
  $1,687.04, were released to her on March 29, 2023.