Reviews

Review Details

• Review fromDarius S

  Date: 05/02/2025

  1 star
  My finances are tight and I needed to cut back on some expenses. Since I won't be using my vehicle often, I decided to suspend the extended warranty temporarily. I contacted the accounting department and when I spoke to a representative he did not accept that I needed to cancel my policy. He kept repeating that I will spend more money in vehicle repairs if I don't have a warranty, He also offered me a discount. But the discount was 10 dollars off and not enough to convince to stay with eleras. If I was offered the discount from the time I started my policy with Eleras I might not have cancelled my warranty. However I will not be driving as much and when I do drive it within a 10 min driving radius. When I asked the representative to transfer me to his supervisor he said "I'm not going to transfer the call" He was not rude but I felt intimidated and belittled. When he finally gave in and cancelled my policy I asked for a email documentation stating that Eleras has cancelled my policy he refused to do so. I do not recommend this company and the fact I am writing a negative review this long expresses my uncomfortable and intimidated experience. Since the calls are recorded, I hope my phone interaction catches wind of the supervisor and fire the individual. I recommend that Eleras Automotive Group weed out the employees who partake in intimidation tactics

• Review fromGary C

  Date: 04/17/2025

  5 stars
  Eleras has proven to be a pleasure to work with. The company has proven itself reliable by resolving all my problems successfully.

  Eleras Group, LLC

  Date: 04/18/2025

  Dear ****,

  Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you've had a great experience working with Eleras and that we were able to successfully resolve all your concerns. Your satisfaction is our top priority, and its wonderful to know weve met your expectations.
  We truly appreciate your trust in us and look forward to continuing to serve you. If you ever need anything in the future, dont hesitate to reach out.
  Thanks again for the kind words!

• Review fromJennifer G

  Date: 04/17/2025

  5 stars
  Since starting with Eleras my experience has surpassed all expectations. Excellent customer support together with user-friendly service has created a positive experience.

  Eleras Group, LLC

  Date: 04/18/2025

  Dear ********,

  Thank you so much for your kind words! We're absolutely delighted to hear that your experience with Eleras has exceeded your expectations. Providing excellent customer support and user-friendly services is our top priority, so it's wonderful to know weve been able to create such a positive experience for you.
  We truly appreciate your feedback and are grateful for the trust youve placed in us. If you ever need assistance in the future, please dont hesitate to reach out. We're always here to help!
  Thanks again for sharing your experience!

• Review fromChris H

  Date: 04/17/2025

  5 stars
  I found Eleras to be a helpful company that changed everything positively. The way Eleras manages details along with their fast response has worked perfectly. The team demonstrates high professionalism which leads me to endorse their services.

  Eleras Group, LLC

  Date: 04/21/2025

  Thank you so much for your kind words! We're thrilled to hear that your experience with Eleras has been such a positive one. Our team takes great pride in being responsive, detail-oriented, and professional, so your feedback truly means a lot to us. We're grateful for your endorsement and look forward to continuing to support you in any way we can!

• Review fromSharon H

  Date: 03/30/2025

  1 star
  This company continues to send "urgent" notices about the expiration of the warranty of my Ram. I do not want to receive any mail, email, texts or phone calls regarding this service.First of all, I have never sought extended warranty services for any of my vehicles.Secondly, the language used in the correspondence still could easilly convince nearly any naive person that they should jump on the chance to save money. According to many of the complaints, money would more likely be lost, instead.I do not own a Ram, which is my first hint that this is a scam.Concerning also is that the name of the issuing company is unusually difficult to find. It is cleverly hidden and one must read everything carefully to find it. I searched for the company's website and found that the only way I could contact them was to either call them or fill out the form to be contacted on how to subscribe to their service. I certainly will not call them because I expect that I would be faced to deal with more trickery and heavy-handed attempts to get me to sign up for the service.

• Review fromSarah C

  Date: 03/26/2025

  1 star
  Elaras Automotive group represents thems as being affiliated with the dealership but they are not. Please dont fall for there scam

• Review fromMichael D

  Date: 02/12/2025

  3 stars
  Im trying to cancel my vehicle warranty and get a prorated refund. ( My reason to cancel is MY REASON!!!!!) with Eleras automotive group, and they are giving me the run around on canceling it! I think they are trying to buy time so they can use the non payment excuse on me. My debit card has been canceled so they keep calling me about my payment not going through. I think when a person wants to cancel a service or a supposed service should I say, of course the payment wont go through ( **** idiots ) I am canceling my warranty!!!!!!! I dont know what else to do, these people been uncooperative with me for the past week and a half and are really applying stress on me

  Eleras Group, LLC

  Date: 02/13/2025

  To Whom It May Concern:

  Thank you for reaching out, and we sincerely apologize for any frustration or stress youve experienced during this process. After reviewing your account, we can confirm that your policy was canceled on 2/12 when you called us. We also want to reassure you that, as per our policy, you are entitled to a prorated refund. However, in order to process this refund, our policy requires that we receive a formal Letter of Cancellation. We recommend that you contact our **************** team at ************ so they can guide you through the next steps and help facilitate your request for the prorated refund.

• Review fromLaShawn R

  Date: 01/29/2025

  1 star
  Please refund me my money that was stolen off my card for A warranty that is not mines and for A vehicle I do not own....

• Review fromRobert S

  Date: 01/08/2025

  1 star
  With a premium paid for my vehicle's warranty extension, my first claim for a simple inexpensive repair have been shelved. The local shop has made several attempts to file the claim to no avail. E-mail records are readily available and phone call transfers repeatedly dropped. Two months have passed waiting for approval so that the repair can be initiated.

• Review fromKeith H

  Date: 01/06/2025

  1 star
  I am trying to cancel my policy and customer service will not let me. Very rude. Please help

  Eleras Group, LLC

  Date: 01/07/2025

  To Whom It May Concern:
  Thank you for bringing your concerns to our attention. We value all customer feedback and take such matters seriously. We are truly sorry to hear that you had a negative experience with our customer service team. We understand how important it is to feel respected and heard when interacting with a business. Please know that this does not reflect the high standards of service we strive to maintain at Eleras. We have thoroughly reviewed your complaint and are taking the necessary steps to ensure that this issue is addressed. Our goal is to improve and provide a positive experience for every customer. We do see that when you called in they did cancel your policy and refunded the payment.