Reviews

This profile includes reviews for Axiom Product Administration's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Axiom Product Administration

  1 Progress Point Pkwy Ste 101 O Fallon, MO 63368-2212

  
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  Axiom Product Administration

  8651 Highway N Ste 201 Lake St Louis, MO 63367-4054

  

Review Details

• Review fromJared M

  Date: 08/11/2023

  5 stars
  Really had a smooth transaction with this company, I will be using them again after my warranty expires!

• Review fromAdam I

  Date: 08/08/2023

  1 star
  Don't waste your money on this extended warranty. They will look for any reason not to cover your car - it becomes borderline illegal how brazen it is. Their contact states the exclusion: "Any losses, damage or expense caused by accidents(s) or alterations/modifications to the Vehicle not authorized by its manufacturer."My claim was in relation to the vacuum lines being cracked on the car. They denied the claim due to the car being tuned. The Audi dealership working on the car reached out to them to clarify that that modification was not at all related to the part that failed. They didn't care then moved the goal post saying that "Any modification will void your warranty". This denial came off heels of the inspector falsely claiming additional modifications that didn't exist (also verified by Audi themselves). I'm not sure if they purposely sabotaged the inspection or just flat our sent an incompetent inspector. After mentioning this discrepancy, I was berated by support who refused to send another inspector out to verify the accusations.Unprofessional, scam, and worthless are the three words that come to mind when I think of Axiom. If I could give it no stars, I would.
  

  Axiom Product Administration

  Date: 08/18/2023

  Thank you for your review. On 7/20/2023, a claim was opened related to your vehicles electronic power control warning light. An independent third-party inspector was engaged the same day. On 7/26/2023, the inspection report came back finding a failed vacuum line on the passenger side of the engine. Prior inspections of the vehicle noted that catalytic converters and O2 sensors were removed and a tuner was present in the engine. This claim was denied as the above referenced modifications to your vehicle were related to the engine failure at issue. It is important to note that prior claims were paid under your contract because the modifications did not relate to the losses. This claim was denied based on Section L of your Contract: L. EXCLUSIONS FROM COVERAGE WHAT THIS SERVICE CONTRACT DOES NOT COVER We will remedy any Covered Mechanical Breakdown of Your Vehicle, except items listed this Section L., as defined, Exclusions from Coverage. This Contract will NOT PAY or reimburse You for: 1. Any losses, damage or expense caused by accident(s) or alterations/modifications to the Vehicle not authorized by its manufacturer.

• Review fromPeter L

  Date: 05/09/2023

  1 star
  (1)I am having trouble getting anyone to answer in the claims dept. Both my car repair shop and I call and call and call and wait and wait and wait but no one answers or helps EVER.
  (2)Literally, over the last two-three weeks, we have waited for a collective time duration that approaches at least 3-4 hours with not one person ever coming on to answer the call in the claims dept.
  (3)Moreover, when you are put in the "cue', a recording runs incessantly every 10-15 seconds telling you " I'm sorry. There is no one available to take your call at the moment. You are being held in a cue and we will answer your call as soon as possible." This process is CLEARLY DESIGNED TO FORCE THE CUSTOMER TO GIVE UP IN TERMS OF GETTING ANY HELP FROM THE CLAIMS DEPT.
  (4)To make matters worse, my repair shop, ironically enough was able to get quickly approved to repair my car and actually received a repair authorization number. They repaired the car but now, for some odd reason, can't get anyone to answer the phone from the claims dept so that they can get paid.
  (5) HOPEFULLY, THIS IS NOT AN INTENTIONAL BUSINESS PRACTICE WHERE CUSTOMERS WITH CLAIMS ARE DEEP SIXED INTO A CUE THAT IS NOT ADEQUATELY STAFFED IF STAFFED AT ALL.
  (6) Very frustrating!!!
  

  Axiom Product Administration

  Date: 05/10/2023

  Thank you for your review. Im sorry our service did not meet your expectations. We strive to provide superior customer service and assist our callers as quickly as possible. We are continuing to review our processes and make changes to prevent issues like these in the future. I would be happy to help answer any questions/concerns regarding your claim but will need additional information to locate your contract in our system. Please send either your contract number or VIN to ************************************** so I can gather some more details.

• Review fromCody P

  Date: 01/25/2023

  4 stars
  I was having a problem with them but after talking to the supervisor they were able to get everything took care of and now they are in contact with me every step of the way to make sure my vehicle gets fixed.

• Review fromRonald M.

  Date: 01/12/2023

  1 star
  YOU HAVE BEEN WARNED! I Paid $4000 and got back $3118 when I cancelled after only 5 months! I cancelled when ***** did not accept payment from AXIOM. THEIR REP SPECIFICALLY SAID "***** DOES NOT ACCEPT OUR WARRANTY SO IT DOESNT MAKE SENSE TO KEEP YOUR WARRANTY" I Cancelled my warranty and was promised a full reimbursement. They did not honor a promised FULL REFUND! They know **** well because EVERY SINGLE ONE OF THEM SAID THE SAME THING! THEY ALL SAY THAT THERE ARE A FEW HOOPS THE CUSTOMER HAS TO GO THROUGH TO GET THE REPAIRS DONE. We as the customer pay for the bill ******** a $5000 bill out of pocket) and then they take their deductible AND THEEEEN refund you after it gets approved.F%^& these people!!!!! PEOPLE DO NOT SUPPORT AXIOM!!!!!
  

  Axiom Product Administration

  Date: 01/17/2023

  Thank you for your review. After receiving your cancellation on or about August 24, 2022, Axiom cancelled the contract on your 2018 Tesla Model 3. The refund amount was processed according to the contract terms. Axiom sent the cancellation breakdown to you on January 3, 2023. The $3118.88 refund was based on the unused percentage of miles on your contract. M. STATE AMENDMENTS These special state disclosures apply, if Your Contract was delivered in one of the following states. STATE LAW: If any disclosure in this Contract conflicts with the laws of the state in which it was issued, the disclosure is hereby amended to conform to the state law. The remaining disclosures in this Contract will remain in full force. ********: Section I., Cancellation, item 1. is deleted and replaced with the following: 1.CANCELLATION BY YOU: You may cancel this Contract at any time, including when a loss of the Vehicle occurs or when You sell the Vehicle without transferring this Contract to the purchaser. To cancel, You must submit a written request to the Dealer or directly to Us. An odometer statement indicating the odometer miles on the date of Your cancellation request is required. If You cancel this Contract within the first 60 days and no claim has been made, We will refund the entire Contract Purchase Price, less any paid or pending claims. If You cancel this Contract after the +first 60 days, or if a claim has been made within the first 60 days, We will refund the unearned Contract Purchase Price to You calculated on a prorata basis determined by the months or miles remaining, whichever results in the lessor refund, less a $50 administrative fee, or 10% of the Contract Purchase Price, whichever is less.

• Review fromWayne G

  Date: 12/23/2022

  5 stars
  I was skeptical when purchasing a car warranty But my experience was fantastic bought a 2016 *** last year and had some repairs needed brought my vehicle to *** for needed repairs and Axiom came through and took care of the repairs and exceeded my explanation Thank you axiom !!

• Review fromAndrea C

  Date: 12/01/2022

  1 star
  This one star is based on the last few months of 2022.
  In years past when I spoke to Axiom reps they were friendly and helpful, told me to call anytime with claims issues.
  Since October however, both reps I've had the misery of speaking with have been angry, apathetic, condescending and have lied to me. With regard to a current claim they have given me the run around, told me I could submit proof of a suspension problem through email, which I did, 4 videos to be exact, but when I didn't hear a response back I called and emailed. Still no response.
  It has been 2 months and today I finally spoke with a human on the phone. Didn't hear his name because of bad connection (he said they've had that connection problem for a year and a half). He was already in a bad mood and he admitted a person can only take so much. So thats how our conversation began, him mad at the world and taking it out on me.
  I told him my situation and the last person I spoke to, *****, who I sent the emails to but never heard back from. He said he already had heard 3 other complaints today about her.
  After hearing my case, he needed to pause to think and he put me on hold. I can only assume that he went to read the "get out of responsibility at all costs" manual because when he came back his attitude had changed. He was now defending *****, making excuses for no one contacting me in the last 2 months, and talking out of both sides of his mouth. Basically it's up to me to solve this issue which is ultimately between the dealership and Axiom. Except that the dealership said I needed to reach out to Axiom and Axiom is telling me to reach out to the dealership. So basically I both am and am not responsible for everything at the same time. Argggggggg!!!!! So I asked if someone from Axiom would call the dealership and explain what needs to be done. He said he had already made a bunch of dead-end calls like that this morning and his only advice it to send me back to the dealership and then he hung up.
  

  Axiom Product Administration

  Date: 01/03/2023

  Thank you for your review. **************** is our top priority. As of December 6, 2022, our claim supervisor has been in contact with you and is currently working with you on getting the necessary repairs completed.