Reviews

This profile includes reviews for Axiom Product Administration's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Axiom Product Administration

  1 Progress Point Pkwy Ste 101 O Fallon, MO 63368-2212

  
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  Axiom Product Administration

  8651 Highway N Ste 201 Lake St Louis, MO 63367-4054

  

Review Details

• Review fromCody P

  Date: 01/25/2023

  4 stars
  I was having a problem with them but after talking to the supervisor they were able to get everything took care of and now they are in contact with me every step of the way to make sure my vehicle gets fixed.

• Review fromRonald M.

  Date: 01/12/2023

  1 star
  YOU HAVE BEEN WARNED! I Paid $4000 and got back $3118 when I cancelled after only 5 months! I cancelled when ***** did not accept payment from AXIOM. THEIR REP SPECIFICALLY SAID "***** DOES NOT ACCEPT OUR WARRANTY SO IT DOESNT MAKE SENSE TO KEEP YOUR WARRANTY" I Cancelled my warranty and was promised a full reimbursement. They did not honor a promised FULL REFUND! They know **** well because EVERY SINGLE ONE OF THEM SAID THE SAME THING! THEY ALL SAY THAT THERE ARE A FEW HOOPS THE CUSTOMER HAS TO GO THROUGH TO GET THE REPAIRS DONE. We as the customer pay for the bill ******** a $5000 bill out of pocket) and then they take their deductible AND THEEEEN refund you after it gets approved.F%^& these people!!!!! PEOPLE DO NOT SUPPORT AXIOM!!!!!
  

  Axiom Product Administration

  Date: 01/17/2023

  Thank you for your review. After receiving your cancellation on or about August 24, 2022, Axiom cancelled the contract on your 2018 Tesla Model 3. The refund amount was processed according to the contract terms. Axiom sent the cancellation breakdown to you on January 3, 2023. The $3118.88 refund was based on the unused percentage of miles on your contract. M. STATE AMENDMENTS These special state disclosures apply, if Your Contract was delivered in one of the following states. STATE LAW: If any disclosure in this Contract conflicts with the laws of the state in which it was issued, the disclosure is hereby amended to conform to the state law. The remaining disclosures in this Contract will remain in full force. ********: Section I., Cancellation, item 1. is deleted and replaced with the following: 1.CANCELLATION BY YOU: You may cancel this Contract at any time, including when a loss of the Vehicle occurs or when You sell the Vehicle without transferring this Contract to the purchaser. To cancel, You must submit a written request to the Dealer or directly to Us. An odometer statement indicating the odometer miles on the date of Your cancellation request is required. If You cancel this Contract within the first 60 days and no claim has been made, We will refund the entire Contract Purchase Price, less any paid or pending claims. If You cancel this Contract after the +first 60 days, or if a claim has been made within the first 60 days, We will refund the unearned Contract Purchase Price to You calculated on a prorata basis determined by the months or miles remaining, whichever results in the lessor refund, less a $50 administrative fee, or 10% of the Contract Purchase Price, whichever is less.

• Review fromWayne G

  Date: 12/23/2022

  5 stars
  I was skeptical when purchasing a car warranty But my experience was fantastic bought a 2016 *** last year and had some repairs needed brought my vehicle to *** for needed repairs and Axiom came through and took care of the repairs and exceeded my explanation Thank you axiom !!

• Review fromAndrea C

  Date: 12/01/2022

  1 star
  This one star is based on the last few months of 2022.
  In years past when I spoke to Axiom reps they were friendly and helpful, told me to call anytime with claims issues.
  Since October however, both reps I've had the misery of speaking with have been angry, apathetic, condescending and have lied to me. With regard to a current claim they have given me the run around, told me I could submit proof of a suspension problem through email, which I did, 4 videos to be exact, but when I didn't hear a response back I called and emailed. Still no response.
  It has been 2 months and today I finally spoke with a human on the phone. Didn't hear his name because of bad connection (he said they've had that connection problem for a year and a half). He was already in a bad mood and he admitted a person can only take so much. So thats how our conversation began, him mad at the world and taking it out on me.
  I told him my situation and the last person I spoke to, *****, who I sent the emails to but never heard back from. He said he already had heard 3 other complaints today about her.
  After hearing my case, he needed to pause to think and he put me on hold. I can only assume that he went to read the "get out of responsibility at all costs" manual because when he came back his attitude had changed. He was now defending *****, making excuses for no one contacting me in the last 2 months, and talking out of both sides of his mouth. Basically it's up to me to solve this issue which is ultimately between the dealership and Axiom. Except that the dealership said I needed to reach out to Axiom and Axiom is telling me to reach out to the dealership. So basically I both am and am not responsible for everything at the same time. Argggggggg!!!!! So I asked if someone from Axiom would call the dealership and explain what needs to be done. He said he had already made a bunch of dead-end calls like that this morning and his only advice it to send me back to the dealership and then he hung up.
  

  Axiom Product Administration

  Date: 01/03/2023

  Thank you for your review. **************** is our top priority. As of December 6, 2022, our claim supervisor has been in contact with you and is currently working with you on getting the necessary repairs completed.

• Review fromT. B.

  Date: 11/02/2022

  1 star
  They dont deserve a rating. There was faulty manufacture defects that cause the 2017 Range Rover I drive to run hot and as result need a new engine. The car has been at Range Rove in Houston for over 2 months. I requested the information in writing of why the not paying, now I have to wait for something sent in the mail, This is unacceptable. We paid over $9,000 dollars for warranty and refusong to fix the car stating we were negligent, The car was taken a month prior to Midas for break repair and thorough check.
  ******
  

  Axiom Product Administration

  Date: 11/07/2022

  Thank you for your review. After receiving your claim for your 2017 Range Rover, an inspection was set up. The inspection confirmed the vehicle was overheating, as also stated when the claim was submitted. The third-party inspector verified that the coolant outlet pipes on top of the engine valley were leaking consistent with a material failure of the pipe which caused a low coolant level and an overheat condition. Inside the torn down engine there was significant coolant build up indicating the unit was driven with no coolant. The lack of coolant caused the unit to suffer a massive overheat and the continued driving caused the coolant liners to break. On 9/14/2022, Axiom spoke with your spouse and your spouse confirmed that the vehicle had been overheating. We advised that the overheating was the reason for the denial based on the contract exclusions listed on page 4 of your contract: G. EXCLUSIONS This Contract will NOT PAY or reimburse You for any part or condition excluded throughout this Contract or for: 6. Any breakdown caused by misuse, negligence (including the negligence of a repair facility to perform proper repairs), improper towing, or lack of proper maintenance. 7. Any breakdown caused by contamination, overheating, the lack of coolants/lubricants, sludge, or restricted oil flow.Axiom also sent, via **** mail, the above explanation on 9/22/2022.

  T. B.

  Date: 11/07/2022

  The car was not over heating. I do not have a spouse and my friend never told anyone that the car was overheating. The spokeperson was working with my friend during this process is no longer employed with that company. I would like to know where this information is coming from because it is invalid and incorrect. The car was checked out by another company one month prior. This company is fraudulent and the public needs to be made aware.