Reviews
This profile includes reviews for Axiom Product Administration's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 27 Customer Reviews
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Review frommakayli K
Date: 11/14/2025
1 star7-10 days for under review now in my 3rd week and still saying theyll probably get back in a few daysReview fromJanti J
Date: 11/10/2025
1 starI purchased a *** from **** ****** that came with a six-month warranty covered by a third-party company, Axiom. Unfortunately, the experience has been a nightmare. Shortly after purchase, the car developed a coolant leak, and it was determined that all five coolant lines needed to be replaced, as four of them were leaking.Axiom sent an inspector who confirmed that four coolant lines were actively leaking and required replacement. *** later acknowledged that the original rubber lines were prone to failure and had been superseded with upgraded braided aluminum lines to prevent recurring leaks.Despite this, Axiom later updated their decision and agreed to replace only two coolant lines, claiming that the video provided by **** ****** *** showed only two active leaks. However, the coolant lines are difficult to capture on camera, and the inspectors original report confirmed that four lines were leaking and needed replacement.Please save yourself the headache and avoid this company at all costs.Review fromScott T
Date: 10/22/2025
1 starBeen in the auto biz for 30 years-never seen a company this bad. Don't believe me? Dial their claims number ***************-betcha you get a recording saying there is nobody to take your call-and that someone will call you back when they feel like it. Spoiler alert-nobody calls you back
Axiom Product Administration
Date: 10/29/2025
Were very sorry to hear about your experience and appreciate you bringing this to our attention. Providing timely and helpful customer support is extremely important to us, and its concerning to hear that you were unable to reach a representative.This is not the level of service we strive to provide. We would like the opportunity to look into your situation directly and ensure its resolved as quickly as possible.Please contact us at **************************** with your claim number or contract information so we can assist you personally. We value your feedback and are committed to improving your experience.Review fromJanet G
Date: 08/15/2025
1 starStay away! Claims take ages to process. Car was in dealership for over a month for a minor repair because no one would come out from Axiom to inspect it, even though they promise a ***** hour turn around. Calling them daily, escalating the issue, nothing helped. Also wait times of ***** minutes on hold are the norm so I am sure I am not the only one having issues with them.Axiom Product Administration
Date: 08/19/2025
Thank you for sharing your experience. Unfortunately, we are unable to locate a contract under your name. Can you please share with us if the contract is under a different name or the contract number, so that we can further investigate?Review fromShirley H
Date: 08/01/2025
1 starMy wife purchased this warranty when she bought her 2020 ******* Palisade from ***** *** used cars dealership. She recently took the car to their dealership Porsche of Destin for a check engine light June of 2025. Come to find out there was a destroyed spark plug and the engine had bad compression and several other issues. The claim was made to replace the engine repair the A/C that had a leak and replace the sunroof that didnt work. They denied the engine stating there was evidence of sludge in the motor, despite the fact that we provided all the service records for the vehicle showing the servicing was done on the vehicle. The engine was apparently burning oil which would promote sludge build up. It took them 3 weeks and the dealership having to do a conference call just to get an answer from them. I wouldnt recommend this company to anyone. They take entirely too long to process a claim and then try using technicalities to weasel their way out of having to pay for repairs. Sure your contract states exclusions for sludge, but if the maintenance is being performed and the records have been provided the maybe you should really look at what is causing the issue instead of looking for the first thing to deny the claim. On top of wanting everything broken down to the point of failure, oh by the way they want the customer to pay for that and deal with the fact that it takes even longer and drags out to time you are out of a vehicle. By this point her car has been in the shop torn apart for pretty much the entire summer and now they wont pay to replace the motor. I can acknowledge that they approved the sunroof and A/C but that doesnt help the fact that the engine doesnt work.Axiom Product Administration
Date: 08/08/2025
Thank you for your review. Axiom has reviewed your claim regarding the engine replacement and found that while there was sludge in the engine, which is excluded under your contract, Axiom was also able to confirm an isolated failure to cylinder #6s piston rings. Due to the failure in cylinder #6, Axiom has authorized the engine replacement as well as the associated tear down costs. Thank you for the opportunity to review your claim. We are happy we were able to come to a successful resolution.Review fromNathaniel W
Date: 07/21/2025
1 starThey claim you can take it to a dealer for repairs. Front air ride strut failed. Car was towed to dealer. Axiom wants to send a part that will not work, dealer refuses to use Axiom's part because they do not want the liability of the bad part. This has nothing to do with me but I am without a car for over a month. Still waiting.....Axiom Product Administration
Date: 07/28/2025
Thank you for your review. On June 24, 2025, Axiom received a call from Bently of ********** (Repair Facility) to initiate a claim regarding replacing both front air struts for your 2015 Bentley Flying Spur (Vehicle). A third-party inspection was performed on June 26, 2025. The inspector confirmed the right front portion of the Vehicles suspension was sagging due to an air leak from the right front air strut. No failure was found on the left front air strut. On June 27, 2025, Axiom located a new aftermarket air strut and advised the Repair Facility of the third-party inspectors findings and Axioms claim decision, approving the replacement of the right front air strut with an aftermarket part provided by Axiom. Per Section A. Definitions (Covered Parts) At Our discretion, replacement parts used in covered repairs may include non-original equipment manufacturer parts, new re-manufactured parts, or used parts that meet the quality standards of the Repair Facility or Us.On July 10, 2025, The Repair Facility contacted Axiom and advised they do not accept third-party parts. Axiom advised the Repair Facility if they decline the supplied aftermarket air strut, Axiom can apply the cost of the Axiom supplied part, toward the Repair Facilities part, with the customer being responsible for covering the difference in cost, deductible, and any other fees charged by the Repair Facility that are not covered under the contract.On July 24, 2025, Axiom reviewed your claim for the right air strut and identified that the Repair Facility had provided incorrect pricing for their part. Additionally, the aftermarket part that Axiom had sourced for this claim was no longer available for purchase. Upon Axioms request, the Repair Facility updated their pricing, and Axiom approved the claim to replace the right front air strut on your Vehicle using the Repair Facilitys part. We are happy we were able to come to a successful resolution for your claim.Review fromAndrew K
Date: 06/03/2025
1 starI had a total loss vehicle due to drunk driver who demolished my car. I called Axiom a few days later & filled out all the paperwork on 3/16/25Axiom Product Administration
Date: 06/10/2025
Thank you for your review. Axiom received your incomplete vehicle service contract cancellation request on or about March 27, 2025. On or about April 10, 2025, you were notified of the additional information needed to process the cancellation request. On or about April 21, 2025, Axiom received the missing information and processed your cancellation request. Axiom sent its portion of the refund via *** to the selling dealer on or about May 15, 2025 for the dealer to combine Axioms portion with the dealers portion and issue the remaining refund to you. The selling dealer issued your refund on or about June 5, 2025.Review fromAshley A
Date: 05/20/2025
1 starAxiom, I highly advise customers to stay away from this crappy **********************. They refuse to do their job, they expect the customer to do absolutely everything for them. Horrible phone skills, thats if, you get an English speaking person. Its been over 2 months for a $10 check. Countless emails, phone calls, and still refuse to do their job. Very very frustrating company to deal with. I have no clue how they have an A+ rating and be so s***** to their customers. Cant leave a review on their website, have 20 different addresses, 10 different business names, sounds shadey to me. I would HIGHLY NOT recommend them for anything!!Axiom Product Administration
Date: 05/27/2025
Thank you for your review. Axiom was able to obtain the missing documentation from your lender, *************** and processed your GAP waiver on May 21, 2025. Payment in the amount of $3,488.01 was sent to ************** with the tracking history showing that it was delivered on May 27, 2025. We are pleased we were able to resolve your concern successfully.Review fromOLEG O
Date: 04/21/2025
1 starI had a horrible experience with Axiom Wheel and Tire insurance that I purchased and has never used. I Paid over $5K upfront then cancelled it less than 2 years later due to no use It is almost 3 months since I canceled it and I can't get my money back, subject to lie after lie excuses and delays!Will be contacting Bureau Of Insurance and ********* for formal complaint It is bizarre they are receiving high rating from BBB unless it is another lie!Axiom Product Administration
Date: 04/28/2025
Thank you for your review. Axiom requires four to six weeks to process cancellation refunds. Axiom mailed its portion of the refund to ***************** Brooklyn on April 18, 2025 for the dealer to combine with its portion and issue you the remaining refund. We apologize for the delay in processing your refund.Review fromDaniel S
Date: 04/17/2025
1 starClearly this company is paying for their "A+" rating when literally every review is negative. Stay away! Just another insurance scam - Axiom will do whatever they can to avoid covering any payments they should owe. Their own employee reviews are negative and claim they have horrible customer service. You will essentially pay for nothing with them, it's honestly better to avoid getting any insurance and just do any coverage on your own. The company would rather save a few hundred dollars, than keep a customer happy and possibly coming back. I have no idea how they expect to keep anyone actually coming back, makes literally no sense. Complete scammers and frauds. Honestly what a jokeAxiom Product Administration
Date: 04/21/2025
Thank you for your review. Under your Lease Excess *********** Protection Agreement, *************** Your Agreement covers, the benefit is only eligible upon the final lease turn-in between 90 days prior to and 90 days after your original lease termination date, which was January 10, 2024. Since your vehicle was not turned in during this time period, the benefit was denied.
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