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            Business ProfileCultivate Wildflower

            Preserved Flowers

            Current Alerts For This Business

            Pattern of Complaint:

            Better Business Bureau is advising consumers to use caution when considering doing business with Cultivate Wildflower. BBB has received a pattern of consumer complaints alleging failure to deliver ordered products, failure to provide refunds, failure to contact consumers and poor customer service.  

            On January 5, 2024, BBB sent a letter to Cultivate Wildflower.  The company did not respond.

            On February 21, 2024, BBB issued a press release on Cultivate Wildflower. A link to the release is provided - https://www.bbb.org/article/news-releases/29894-bbb-st-louis-recent-brides-say-cultivate-wildflower-failed-to-deliver-on-wedding-flower-promises

            Contact Information

            309 S Central Ave

            Marionville, MO 65705-9203

            Visit Website
            (417) 229-7300

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            309 S Central Ave, Marionville, MO 65705-9203
            BBB File Opened:
            7/5/2023
            Business Management
            • Nicole Kackley, Owner
            Contact Information

            Principal

            • Nicole Kackley, Owner

            Customer Contact

            • Nicole Kackley, Owner
            Read More Business Details and See Alerts

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/15/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I paid $630 for floral preservation services in 4 payments completed on 7/22/23. Per the agreed contract, my products was supposed to be completed 10/22/23, with updates and pictures promised prior to completion. I sent an email 10/4/23 to get an update on the order. I finally received a response 10/23/23 stating the resin process hadn't started yet, but would be completed in 3-6 weeks. The design proposal took longer than expected, and the new completion date was moved to 1/31/24. I emailed again 2/2/24 making sure she had the correct address, and ****** told me she would send me tracking information by 2/14/24. I followed up the evening of 2/14/24 after not receiving an email. I have sent multiple emails since then, and I have heard nothing from the business since 2/2/24. I have emailed her several times since with no response or product. I just want my flowers back and a refund. I understand that there can be delays with anything, but the lack of communication is unprofessional.
            Read 6 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Haylie S

            01/25/2024

            I paid $1,147.50 in August 2022 for a product I have yet to receive as of January 25, ****. My one year anniversary has passed and I am upset to have missed out on such a wonderful celebration due to the unprofessional activity of Cultivate Wildflower. I have reached out numerous times and have received little to no communication and now nothing. I am seeking a full reimbursement but more importantly, I want future clients to avoid this business.
            Read 1 More Customer Review

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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