Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The gym has set up an auto renewal, which based on MO revised statutes 407.675 is not allowed for gyms. In any event they also do not follow the Federal trade commission requirements of notifying customers up the upcoming renewal. I have attempted to cancel my membership as my 18 month initial contract has since ended, they then informed me I was on "auto renewal" and cannot cancel. The auto renewal was not explained and is buryed in fine print, it is also in direct violation of the above statute. Please help me proceed. This company has many branches across this area all in violation.

  Business Response

  Date: 09/17/2025

  We appreciate the opportunity to provide additional context for BBB’s internal review of this complaint.

  
  Our club has worked to be transparent with Ms. REMOVEDthroughout this process. When cancellation was requested, we promptly provided her with a copy of her signed 18-month membership agreement. This agreement clearly states that the membership automatically renews for subsequent 18-month terms unless written notice of cancellation is provided at least 30 days before the end of the term. We explained the options available for early termination, including relocation with valid documentation.

  
  After initially disputing the renewal and threatening legal action, Ms. REMOVEDthen stated she was moving and attempted to cancel under the relocation clause. The documentation she submitted for this purpose was a lease agreement for a home that is currently listed for sale and has never been a rental property. We contacted the listing agent and homeowner, both of whom confirmed that the individual named as landlord on the lease has never owned or rented out this property, and that Ms. REMOVEDhas never resided there. Based on these confirmations, we could not accept the lease as valid documentation.

  
  Additionally, Ms. REMOVEDhas been aggressive in her communications with our staff. Despite this, we have continued to respond promptly, provide her with all requested information, and maintain a professional and respectful tone. Our intent is not to escalate conflict but to ensure fair and consistent application of our agreement terms for all members.

  
  We remain concerned that this situation reflects an intentional attempt to circumvent the agreed contract terms by submitting false documentation. While we regret that the member is dissatisfied, we believe we have acted in good faith, complied fully with Missouri law (RSMo 407.325), and treated the member fairly throughout.

  
  We are uploading additional documentation for BBB’s review and are committed to resolving this matter within the bounds of the agreement. We welcome BBB’s guidance on next steps.

  
  Sincerely,
  REMOVED, owner
  BLUSH Boot Camp Raymore

  Business Response

  Date: 09/19/2025

  Thank you again for your thorough work on this matter. We have worked diligently to respond professionally and transparently in this case.

  For documentation purposes, we have provided:
  -A copy of the member’s signed agreement, which clearly outlines the auto-renewal and cancellation policy requiring written notice.
  -An excerpt from our sales training manual, which requires staff to review cancellation policies with every new member.
  -Email correspondence with the member confirming she did not submit a written cancellation request, and that her request was verbal only.
  

  Her last response is evidence that she acknowledges understanding the contract but chose to disregard it.

  
  In addition, we extended an early termination buyout option to help her resolve the matter fairly. We believe this shows our good-faith effort to work with the member, even though the signed agreement is clear and binding.

  
  For these reasons, we respectfully request that this case be considered closed, as we have provided documentation, transparency, and a fair resolution path.

  Thank you. 

  Customer Answer

  Date: 09/23/2025

  
  
  Complaint: REMOVED
  
  
  
  I am rejecting this response because:

   

  I don’t know how many times to explain this when I signed up the person that was selling me on the gym told me they would turn off the auto renewal. There’s nothing else I have to say other than I trusted an employee that was signing me up for the membership. It is not my fault that your employee didn’t follow your protocol. I trusted the person representing Blush at sign up to do as they told me they would at sign up.

  
  
  
  
  Sincerely,
  
  
  
  REMOVED

• Initial Complaint

  Date:02/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a member of BLUSH Boot Camp REMOVEDin Kansas City, MO. The location was "closed" without warning by BLUSH Corporate. It was communicated that our memberships would be cancelled since the club wouldn't operate anymore. My membership and annual enhancement fee is still active. I have emailed several times to request it to cancel and have not received any acknowledgement at all.
  
  My credit card information is in the software and I am unable to remove it because there is an active membership and annual enhancement still there.
  
  Based on previous issues with this corporation, I do not trust that they will not charge my account future fees.

  Business Response

  Date: 02/05/2025

  As explained to the others that are filing the exact same thing, the software will be deleted in it's entirety very soon and all of you information related the location that is blatantly trying to steal the BLUSH Boot Camp concept, will cease to exists in it's entirety, including all of your information.  Rest assured REMOVED, your free employee membership will not charge you and the software will cancel everything out for you very soon. 

  Business Response

  Date: 02/07/2025

  All of her membership attachments have been removed and canceled. 

• Initial Complaint

  Date:01/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a member of Blush Boot Camp. In 2013 I was diagnosed with a medical condition (IBS) which has been managed under the care of my doctor. Over the past year my medical condition has worsened. It was noted that high impact exercise aggravates my medical disability. My doctor advised that I cease from participating in activities that aggravate my medical disability. Hence, my doctor wrote a letter to Blush Boot Camp with his medical recommendation that I cease boot camp classes. Blush Boot Camp decided that my condition does not qualify as a permanent disability and has communicated that they will not honor my doctor's recommendation. Blush Boot Camp is not a medical facility or in a position to make a medical diagnosis. My condition, as noted by my doctor, is a lifetime condition. It is a permanent disability. Please see the attached letter. Per the terms of my membership agreement, I am able to cancel my membership with a doctor's note, noting a permanent disability. My condition, as communicated by my doctor is a permanent disability. Blush Boot Camp must honor my doctor's orders. I asked Blush Boot Camp to terminate my contract for the remaining term, which they are refusing to do. This is unacceptable.

  Business Response

  Date: 01/21/2025

  This appears to be a misunderstanding.  The letter from the doctor is explaining that "high impact" workouts are prohibited, so we explained that we would remove any "high impact" exercises from the workout routine per your doctor's orders. The letter did not explain that REMOVEDwas permanently disabled from exercising.  If that's the case, then we need a letter indicating that.  We are following the orders from the doctor to remove the high impact portions from her exercise routine. 
  
  
  

  Customer Answer

  Date: 01/21/2025

   
  
  REMOVED
   
  
  I am rejecting this response for two reasons as noted below: 

  1. I already have taken the low impact alternative which has not helped my condition. It further aggravates my condition.

  2. My contract states, "The member may cancel this Agreement if the Member becomes permanently disabled with a letter from their physician indicating that they are permanently disabled, and they will not be able to continue any physical activity." The letter from my doctor (as was inclosed with this case) state that my condition is a lifetime condition. This is a permanent disability. My doctor opines that a high impact workout will cause a decline in my health. Thus, I am taking a very conservative approach with my doctor recommendation to preserve my health. I will not take any boot camp classes at all. 

  
  
  
  REMOVED
  
  REMOVED

  Business Response

  Date: 02/07/2025

  Here is the latest communication showing that she has agreed to follow the cancelation process. 

  Customer Answer

  Date: 02/07/2025

   

  REMOVED
  
  The case can be closed. However, I am not satisfied with the. response. 

  
  I am rejecting this response because the verbiage in the agreement which states that a doctor must state that I cannot perform "any activity" is vague and does not allow for coverage of conditions that are truly due to disabilities. The statement in the contract states "any activity" which is very broad in nature.  By definition, "any activity" means he condition in which things are happening or being done. The only condition that would fit this definition is death. Thus, we believe the statement in the contract represents a fair and unethical business practice to bind customers into agreements where they cannot comply, except with death. This represents deceptive business practices, to which future consumers need to be aware. My complaint still stands and will be addressed further with counsel.
  

  REMOVED
  
  REMOVED

  Customer Answer

  Date: 02/07/2025

  This statement corrects/clarifies a typo in my previous communication:

  Thus, we believe the statement in the contract represents unfair and unethical business practice to bind customers into agreements where they cannot comply, except with death. The contract is deceptive and unfairly misrepresented. The contract is included in the case for reference.

  Business Response

  Date: 02/11/2025

  Completely untrue and it explains that it can be canceled for permanent disability or provides extended freeze time for medical reasons. 

  Customer Answer

  Date: 02/11/2025

  
  
  Complaint: REMOVED
  
  Please close the case. 

  
  
  I am rejecting this response because:

  The issue is now being handled by a lawyer for the purpose of a lawsuit. 
  
  
  
  Sincerely,
  
  
  
  REMOVED

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended a free session at Blush Boot Camp in August 4, 2024. I was only able to attend 1 free session. After the free session, I decided to join. I attended 3 more classes. The last 2 classes became harder for me. I had bacterial meningitis in 2011. I had parts of my fingers amputated and all of my toes amputated. I have balance issues as well as being able to fully grip ahold of anything. I discussed my concerns upon attending the classes. I was told modifications could be made for me. Modifications were made, but I still had problems. I understand that I signed a contract, but I was under the impression I could opt out after 30 days. I did not realize they required that I attend 12 classes before being able to opt out. My request to cancel was within the 30 days although I did not attend 12 sessions. I am requesting to cancel my membership due to my physical limitations and automatic credit card charges be stopped prior to the next charge on 10.03.24. Thank you.

  Customer Answer

  Date: 10/06/2024

  I received a message from Blush Bootcamp on 10.02.24 stating my membership has been canceled.  Then, my credit card was charged.  I contacted them and they said my membership was not canceled.  

  Can I dispute the charges with my credit card company?

  What happens next if they don't respond to you?