Complaints

This profile includes complaints for H & R Block Inc., U.S. Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  H & R Block Inc., U.S. Headquarters

  1 H And R Block Way Kansas City, MO 64105-1905

• 

  H & R Block

  224 N Carlisle St Albertville, AL 35950-1730

• 

  H & R Block Inc., U.S. Headquarters

  8608 Us Highway 431 Albertville, AL 35950-0153

• 

  H & R Block Inc., U.S. Headquarters

  2501 Highway 280 Ste B Alex City, AL 35010-0601

• 

  H&R Block

  81 Big Valley Dr Ste F Alexandria, AL 36250-7007

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used an H&R Block accountant to do my 2023 taxes. The accountant made a big mistake which resulted in me owing taxes that I didn’t owe. It required a lot of time to fix it. H&R Block offer a refund if mistakes are made by tax preparers. I have called at least 5 times to get the refund due to the mistake and no one has gotten back to me in 6 months.

  Customer Answer

  Date: 06/10/2025

  I authorize
  H & R Block Inc., U.S. Headquarters
  to disclose to BBB personal/client information related to the BBB complaint I have filed so
  that BBB, at my request, may assist in the resolution of my complaint. Personal/client
  information may include the following if applicable: (a) information about a transaction or
  payment, (b) student records, (c) information about an alleged debt, and (d) information
  covered by an attorney/client privilege. If applicable, I waive the attorney/client privilege to
  the extent reasonably necessary for the attorney to communicate with BBB about my
  complaint.
  
  
  
  I authorize BBB to use and disclose to the business personal/client information related to
  the BBB complaint I have filed to the extent necessary to assist in the resolution of my
  complaint. I also authorize BBB to use information about my experience for research on
  marketplace practices, which may lead to publication of aggregate and demographical data
  but will not result in the publication of personal/client information.
  
  
  
  

  Complaint ID: ********

  Name: **** *****

  Business Response

  Date: 06/18/2025

  Dear Better Business Bureau,

  In response to this matter, our investigation has determined that the client's complaint is against an independently owned and operated franchise office, which is responsible for resolving matters directly with your office and the client. The client will receive a check via standard mail for a 15% refund in the amount of $86.00. As a result, we consider the matter closed. We assure you that we take our clients' concerns seriously and make every effort to resolve matters thoroughly and fairly. 

  Sincerely,

  H&R Block

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an IRS audit letter stating issues with my 2020 taxes. I reviewed my records and immediately saw my error, I worked in New York but lived in Connecticut. My first time filing online I filed Connecticut NOT NEW YORK. My mistake, I went to Wendy a H &R rep I used for years so she can rectify on February 28 2024. She was to do a Amendment and file for New York. I followed up a few days later she assured me all was good to go. I received a call from Auditor that there were no leads/updates on my taxes. I called Wendy and she assured me all was done and that she will call Auditor with info. This went on for several weeks, until finally I did not hear from auditor and assumed all was good. I received a letter in August again for the audit and immediately called Wendy as I had her cell phone, she was upset and assured me AGAIN she filed all necessary paper work. I decided to call another H & R Block and was repeatedly set up for phone assistance but noone ever followed up. This happened until October/ November when I finally was able to get a person, she verified the original worker Wendy uploaded my tax files but never submitted to New York or did any amendments. The H & R Block Rep. Sta and I called the IRS, New York and refiled all the paper work and amendments(This took several times I had to drive a half hour to her office). I had $2,300. withdrawn from my account December 5,2024 and soon after had my pay garnished $233. weekly until I paid 4,101. $2,600 and the rest in penalties. The H & R Block Sta called to refute and admitted it was H & R Block agent for not filing but it did not matter. I received a letter from N.Y. stating I would have received $533. but the staues of limitations states they don't have to pay me anything. Sta ( H & R BLOCK agent) and her area director assured me H & R Block will give me a full refund, I have to keep calling, emailing and all communication has come to a dead end. I have all my emails and paperwork as proof.

  Business Response

  Date: 06/25/2025

  Dear Better Business Bureau,

  In response to the client's complaint, we apologize for any inconvenience caused. We have contacted the client and agreed to submit a claim. However, we are currently awaiting additional documentation from the client to proceed. We assure you that we take our clients' concerns seriously and strive to resolve matters thoroughly and fairly.

  Sincerely,

  H&R Block

  Business Response

  Date: 07/14/2025

  Dear Better Business Bureau,

  In response to the client's complaint, we apologize for any inconvenience caused. We have processed and approved the client's claim for a prorated amount of the interest sought. The client has been contacted and informed of the determination. As a result, we consider the matter closed.
  We assure you that we take our clients' concerns seriously and make every effort to resolve matters thoroughly and fairly.

  Sincerely,

  H&R Block

  Customer Answer

  Date: 07/15/2025

  Complaint: ********
  
  
  
  I am rejecting this response because: 

  I was audited and penalized because the representative did not file my taxes, process any amendments and continued to lie about doing so. I provided all documents and was repeatedly transferred and lied to by management in regard to this issue. I spent a entire year making calls, talking to different people, pleading for help before the issue escalated. I was told I will get ALL my money back as representative. Failed to do her job. If she would have filed I never would have paid out of pocket. They are refusing to hold themselves accountable for this mess and treated me as if I didn't matter for as many times I escalated  Noone moved until I reached out to BBB and want to say they've done their best? Absolutely not!

  
  
  
  Sincerely,
  
  
  ******** ********

  Customer Answer

  Date: 07/16/2025

  I am not at all satisfied with the outcome I was audited due to the H & R representatives failure to submit my paperwork. I continued to reach out for months with no help until it was too late that H & R block decided to step in. I was promised full compensation for all the issues I faced due to the negligence of their representative.

  Business Response

  Date: 07/17/2025

  Dear Better Business Bureau,

  In response to the client’s recent rebuttal, we have carefully reviewed the concerns raised and determined that no new issues have been presented regarding H&R Block’s products or services. Accordingly, we respectfully refer your office to our original response dated July 14, 2025. As such, we consider this matter closed. Please be assured that we take all client concerns seriously and are committed to addressing them thoroughly and fairly.
  

   

  Sincerely,

  H&R Block

• Initial Complaint

  Date:05/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  Business Response

  Date: 06/13/2025

  Dear Better Business Bureau,
  Thank you for bringing the client’s concerns to our attention. 
  In coordination with the local office we were able to grant a one year subscription of H&R Block's Tax ID Shield product and a coupon to file his taxes in office for the upcoming tax season. 
  In addition, we have communicated all of this to the client directly via email. 
  We sincerely apologize for any inconvenience this may have caused. Please know that we have thoroughly reviewed the matter to ensure an appropriate resolution has been provided.
  We take all client concerns seriously and, given the actions taken, we consider this matter resolved. We respectfully request that the case be closed at this time.

  Customer Answer

  Date: 06/23/2025

  Complaint: ********
  
  
  
  I am rejecting this response because: I am not satisfied with H & R Block's efforts to recover my private information and provide proof that my identity has not been compromised. Additionally, I am dissatisfied with H & R Block's corporate leadership condoning the reckless and crude behavior of Ms. ******* ***** and her daughter ********. ******* would not return phone calls after promising she would. She did not honor a scheduled conference call on Monday, April 14. She allowed a casual acquaintance to accompany her to a secondary room containing clients' private information on Saturday, April 12. ******** verbally assaulted me. They called the Harriman City Police to publicly humiliate me just because I was asking for my property. They possibly have the security camera deactivated which is a substantial risk to clients. I could go on an on.

  So, no, I am not satisfied with their response. How would you feel, Ms. Redeker? What price tag would you put on your identity? How much is your private information worth?

  
  Sincerely,
  
  
  
  ****** ****

  Business Response

  Date: 06/23/2025

  Dear Better Business Bureau, 
  H&R Block has reviewed Mr. *****s rebuttal to our prior response. 
  In response to Mr. *****s rebuttal, our review determines the rebuttal raises no new issues with H&R Block products and services. While we regret the client appears dissatisfied, we stand by our original response dated 06/13/2025 and we refer your office back to that response. We assure you that we take our clients' concerns seriously and make every effort to resolve matters thoroughly and fairly. As a result we consider the matter closed.

  Customer Answer

  Date: 07/02/2025

  Complaint: ********
  
  
  
  I am rejecting this response because: My property has not been returned and no assurance has been provided that my private information--my identity--is safe. Exchanging or handing off a client's private information is a crime. Additionally, allowing a non-client/casual acquaintance to accompany the building manager to a secondary room containing clients' private information should be in defiance of company policy. H&R Block representatives have not addressed this matter. Moreover, deactivating the security camera is surely in discord with company policy as well. That is a major safety issue. The building workers used that arrangement to slander me and portray me inappropriately to the Harriman City Police. Where is that proof? I want a recording of my visit on Monday, April 14, 2025.  I did not deserve being cited for trespassing. I am the one who suffered loss. I had to leave with nothing!

  ******* ***** lied to me several times, promising phone calls and the retrieval of my folder containing my private information.

  Corporate representatives still have not issued a reason or apology for ******* *****' reneging on our phone conference on Monday, April 14 at 9:00 a.m. 

  The misconduct--including blatant acts of crime--cannot be ignored and covered up. H&R Block Corporate Headquarters must step up and assume accountability for the unacceptable improprieties that have occurred at the Harriman office.

  I do not consider this case closed. My assertions are accurate and relevant. 

  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I lost my debit card, I tried getting it replaced and gave hr and block my info which is a requirement to be able to help someone. I gave them the info and was told I'd get my card delivered within 10days. Never received a card and they ended up stealing my identity. Been 20 days now arguing with them to give me my money and resolve the issue if their employee stealing my identity, but they seem to keep giving me the run around and not want to help out at all

  Business Response

  Date: 05/14/2025

  Dear Better Business Bureau,

  In response to the client's complaint, we apologize for any inconveniences caused. We have determined that the client received his Emerald Card on 05/13/2025 and has successfully activated the card. We contacted the client and made him aware of our findings. Additionally, we will review the prior contact the client had with us to ensure we address any opportunities to improve our customer service and proceed internally. We assure you that
  we take our clients' concerns seriously and make every effort to resolve
  matters thoroughly and fairly.

   

  Sincerely,

  **** 

  H&R Block

  Customer Answer

  Date: 05/23/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: this has nothing to do with them sending me a new card and everything to do with them delete information off my account to mess with me. I would like to find out why they don't get any type consequence when they are clearly doing things to me to mess with me for accusing them of identify theft on our previous interaction 
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 05/28/2025

  Dear Better Business Bureau,

  In response to the client's rebuttal, we have determined that no new issues have been raised that we have not previously addressed. We stand by our original response dated 05/14/2025 and refer your office back to that response. We assure you that we take our clients' concerns seriously and make every effort
  to resolve matters thoroughly and fairly.

  Sincerely,

  ****

  H&R Block

  Customer Answer

  Date: 05/29/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have spoken to one of their supervisors on May 29th and she agreed that my email was deleted and that she would investigate. Hr block keeps giving me the run around and keeps acting innocent because they all try to cover up for each other, but every now and then I get one of them that actually wants to help me. I will keep y'all updated after the real investigation that they said they would do on May 29th,2025 is done. 
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my taxes done at HR block because they offered me $150 off tax prep to return. I did it. *** use I don’t make that much money and I figured 150 off was a good deal. Well, needless to say, I’m sorry I did because I still had to pay $175 for approximately 20 minutes of their time. In addition, I received a letter indicating they *** to verify my existence???? Shouldn’t there have been some kind of trigger indicating a problem before e-filing. Seems to me the software is not catching errors and makes me question if my return was even processed correctly. I’m furious because I contacted them for resolution and their response was it had nothing to do with HR block. What type of customer service is that? I thought the purpose of using their service is do the taxpayer doesn’t have to be involved other than providing the documents!!!!!!!This was a complete ripoff and waste of my hard earned money!!!!&im completely disheartened to think they take your money and don’t stand by their services! ITS a SCAM!!

  Business Response

  Date: 05/02/2025

  Dear Better Business Bureau,

  Thank you for bringing the client’s concerns to our attention. In response to the client's complaint, we are requesting more time to work through their concerns. 

  Customer Answer

  Date: 05/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I don’t understand why they need more time. They did not provide the service I paid for. I hired them so I did not have to be involved and not only was my refund delayed, but I had to take the time to download documents within a certain time frame in order to accomplish that goal. My time is valuable. If I knew this, I would have saved my $175 and done it myself!!!! It’s extremely poor customer service!!!
  
  
  
  Sincerely,
  
  
  
  ****** ****

  Business Response

  Date: 05/13/2025

  Dear Better Business Bureau,
  In response to the client’s complaint, we have reviewed the situation in coordination with the local tax office. At H&R Block, our tax services are customized to fit each individual’s unique tax situation and we do provide upfront pricing to be sure our clients are aware of our fees before they proceed with our services. As an additional effort to assist with the cost, the client was granted the use of a coupon which did provide a discount to their overall tax preparation cost. 
  Furthermore, the client return has been completed, we do understand the client was selected by the taxing authority for their state to verify their identity.  The client was advised on the steps needed to complete this verification. Due to the security measure put in place by said taxing authority any client that received this correspondence must complete the verification directly with the state. 
  We do apologize for any inconvenience this may have cause but we do consider this matter resolved and as that this case be closed.

  Customer Answer

  Date: 05/14/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:HR Block is only making excuses and not willing to take responsibility. Honestly, they just lost two customers and I will never do business with anyone who demonstrates poor business practices! Live and learn!
  
  
  
  Sincerely,
  
  
  
  ****** ****

  Business Response

  Date: 05/16/2025

  Dear Better Business Bureau,
   
  H&R Block has reviewed ****** ****'s rebuttal to our prior response. 
  In response the rebuttal, our review determines the rebuttal raises no new issues with H&R Block products and services. While we regret the client is dissatisfied, we stand by our original response dated 05/13/2025 and please refer back to that response.
  We take our clients’ concerns seriously and, based on the actions taken, consider this matter resolved. we respectfully request that this case be closed ***
   
  Sincerely,

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment on Febuary 25, 2025 to drop off taxes, which I did. I was told it would be about 2 weeks. I called on 3/12/25, and the Manager *****, only told me that the taxes were not done and it would be a while. I called again on Wednesday April 9, 2025 at 0909, spoke with ******* at the front desk. She said their was a "note" on my chart and she would need to ask a manager. She put me on hold, and returned saying there was not a manager available and would return a call when able. No call back. I called again at 1442, and spoke with ******* again. She said she would send another urgent message to *******, who is in charge of our taxes, and could expect a phone call in a few days. I said no, that it had been weeks and I needed a call back that day. She said ok. No phone call was every returned. On 4/10/25 at 0900, my husband and I went into the office. ***** was there. She made a phone call, but went into the back where we could not hear call. Came back and she said that because my husband turned in the last piece of tax paper needed last week, that they had not even begun to start on our taxes. She told me that ******* was doing corporate taxes due on May 15 first, and then personal taxes and that I would need to file for an extension. I expressed my concern that deadline was 5 days away, and there was no communication from their end on multiple occasions. ***** just continued to say that she had told me it would be a while. There has been no communication from the person doing our actual taxes. ***** states she is the manager and she is communicating through to him, and when we request to speak to him she says she is handling it. I did walk out on her, being that no solution could be made and her not willing to do anything to help this situation. Still have had no communication with this company or tax preparer ******* after multiple requests.

  Business Response

  Date: 04/24/2025

  Dear Better Business Bureau,
  Thank you for bringing the client’s concerns to our attention.
  

  We have worked with the office to issue a refund for the client's fees. We apologize for the inconvenience this may have caused and have diligently reviewed the case to ensure an appropriate resolution was provided.
  

  We take our clients’ concerns seriously and, based on the actions taken, consider this matter resolved. We respectfully request that this case be closed at this time.
  Sincerely,

  Customer Answer

  Date: 05/14/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The IRS is questioning our return and having us file additional paperwork for this year that was done by H and R block. We now will have to pay our new tax person to finish this year's taxes. Had we been able to have communication while pur taxes were being done, and ensured everything g was correct, this may have been corrected before being sent. AS stated in original complaint, I would like H and R block to pay for our taxes to be corrected by our new tax person. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 05/16/2025

  Dear Better Business Bureau,
  
  H&R Block has reviewed ******* ******'s rebuttal to our prior response. 
  In response the rebuttal, our review determines the rebuttal raises no new issues with H&R Block products and services. While we regret the client is dissatisfied, we stand by our original response dated 04/24/2025 and please refer back to that response.
  We have worked with the office to issue a refund for the client's fees. Please be advised H&R Block does not cover fees from outside CPA firms. We apologize for the inconvenience this may have caused and have diligently reviewed the case to ensure an appropriate resolution was provided.
  
  We take our clients’ concerns seriously and, based on the actions taken, consider this matter resolved. we respectfully request that this case be closed AJR
  
  Sincerely,

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Is in regards to tax return filed over a week ago that is in pending 2nd week I cannot speak with hr block directly and number given to call is not a legitimate number I want this processed or updated it has never taken this long to irs transit to accept and on irs site there is no record. I can't file with another tax company either since I filed with them. I want them to either process or cancel request. I have read too many reviews on this same issue from consumers and this will not get done by them.

  Business Response

  Date: 04/09/2025

  Dear Better Business Bureau, 
  
  Regarding the client's complaint, we have made multiple attempts to reach her in connection with this matter. An email has been sent requesting that she contact us at ************ *n order to proceed with the submission of her return.
  
  We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.  

  Customer Answer

  Date: 07/22/2025

  I called that number multiple times after voicemail and nothing do you think I did not when I made it clear this has been ongoing for months. I'll just contact irs to investigate this like I started some people are just useless and worthless. 

  Business Response

  Date: 07/23/2025

  Dear Better Business Bureau, 
  
  We have attempted to contact the client but have not been successful. The client will need to contact us directly at ************ and reference her case number ******** so we can begin working toward a resolution.
  
  We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. 

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Associate ***** * ******* prepared an amendment (Dec 7, 2024), submitted (Jan 11, 2025) to my 2022 taxes. This was needed due to an error on my original tax done by H&R Block at South Milwaukee, WI location on April 15, 2023 by **** *****.
  
  The amendment was in response to a letter from the IRS dated November 18, 2004, stating if I forgot something on my return.
  
  Ms. ******* recommended I do an extension, since the system was down. I did this and the extension was approved on December 9, 2024 for 30 days.
  
  On January 11, 2025, I signed the amendment and was it was supposedly was submitted when I was there.
  
  I received a certified letter from the IRS dated February 18, 2025, titled Notice of Deficiency - proposed change to your tax. I sent this letter to Ms ******* on February 22, 2025. I also texted Ms ******* and have attempted to contact her by phone. I have not heard back from Ms Coleman.
  
  On January 21, 2025, I received a payment of $420, which is my original payment for initial preparation of my 2022 taxes.
  
  I would like to verify the status of the amendment. I would also like follwup on H&R block accuracy guarantee which ensures my return is mistake free and payment of fees/interest etc associated with the error from the original return.

  Business Response

  Date: 03/27/2025

  Dear Better Business Bureau,
  In response to the client's complaint, we apologize for any inconvenience caused. A 2022 amendment has been completed and will be mailed. The client has agreed to wait until the amendment is processed before submitting a claim to ensure the correct amount of penalties and interest are paid. We assure you that we take our clients' concerns seriously and make every effort to resolve matters thoroughly and fairly.

   

  Sincerely,

  H&R Block

  
  

  Customer Answer

  Date: 07/02/2025

  Complaint: ********
  
  
  
  I am rejecting this response because:

  I previously filed a complaint in regards to my 2022 return. The return was done erronously. The compliant was in regards to submitting the amended. The first complaint was satisfied, as a an manager, Wendy *****, ath the office at, **** ** **** St, Greenfield, WI submitted the amended. After the submission, Ms. ***** was out of the office for an extended time. After the amended return the IRS had issues with conflicting data and sent me another letter. I had no idea of the issue as I submitted all my documents. With no assistance from H&R block and continued letters and accuring interest; I paid in full the amount ($3816.23) on Jun 29, 2025, due date was Jun 30, 2025. Today June 30 2025, I called the branch at **** * *** st Greenfield. To submit the latest IRS letter and to provide proof of payment. I was requesting reinbursement of the interest/fees. When I called today, I was promptly hung up on.

  Reinbursement of fees/interest for 2022 return that was completed erronously by H&R Block

  
  
  Sincerely,
  
  
  
  ****** **********

  Business Response

  Date: 07/07/2025

  Dear Better Business Bureau,

  In response to the client's complaint, we apologize for any inconvenience caused. Our offices were closed on June 30th, and the client's call was rerouted to our call center. The District Manager for the client's area has contacted her and requested that she upload her latest IRS communications. Her tax professional will begin reviewing the letters upon returning from furlough on Monday, June 14th, and will work directly with her regarding any outstanding issues or claims.
  We assure you that we take our clients' concerns seriously and make every effort to resolve matters thoroughly and fairly.

  Sincerely,

  H&R Block

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used this location to file our FY23 taxes. We still have not gotten our federal taxes and have been in an investigation status for almost a year. I want a refund on the cost of filing our Federal Taxes.

  Business Response

  Date: 01/21/2025

  Dear Better Business Bureau,

  Regarding the client’s complaint, we apologize for any inconvenience caused. As per the client’s request, we have refunded her tax preparation fees. Please be assured that we take our clients’ concerns seriously and make every effort to resolve matters thoroughly and fairly.

  Sincerely, 

  H&R Block

   

  Customer Answer

  Date: 01/22/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed 2021 Taxes with H & R Block February 16, 2022 fee of $335.00
  Received first letter from IRS November 20, 2023 stating there was an error made on our 2021 filing. Took the IRS letter to H & R Block on November 21, 2023 paid them additional $79.00 to tell me the IRS was wrong. The H & R Block Tax Pro made notes on the IRS letter and assured me we owed nothing further. This response was mailed by certified mail to the IRS same day by me. Received second letter from IRS Mach 11,2024 . Again I visited H & R Block office where I was once again assured the IRS was wrong. The Tax Pro had her supervisor review the IRS letter and the correspondence was then approved by the supervisor mailed certified mail same day by me.
  Received third letter from IRS on May 20, 2024. Made an appointment with another H & R Block Tax Pro ( only office open seasonal ) Tax Pro prepared a response letter to the IRS and charged me another $99.00. Again I was assured the IRS was wrong and we owed nothing further. Received forth letter from IRS and after many hours of trying to call IRS myself I finally got to speak with IRS Tax Pro and yes Tax Pro is appropriate as she explained the error H & R Block made on the original filing Feb 16, 2022. H & R Block transposed numbers on the original filing which was a costly mistake for us. Five H & R Block Tax Pros failed to find this error. H & R Block committed to provide 100 % accuracy as well as 100% satisfaction. I have spent countless hours trying to get my money back. Paid H & R Block a total of $513.00 Paid IRS $197.14 Interest along with additional $922.14 tax. H & R Block keeps giving me the run around. Please Help !!!

  Business Response

  Date: 01/13/2025

  Dear Better Business Bureau, 
  
  Regarding *** ******** complaint, we are still working toward a soultion. Please allow more time.
  
  We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.  
  
  ** ***

  Customer Answer

  Date: 01/14/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I do not understand how they could possibly need more time.

  I have been trying to get my refund since October of 2024.

  Why do they need more time ?
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 01/16/2025

  Dear Better Business Bureau, 
  
  Regarding *** ******* complaint, the client has been contacted. A refund was submitted and approved. The client should receive a link within 24-48 hours to choose how she would like to receive the funds.
  
  Thank you, 
  
  ** ***

  Customer Answer

  Date: 01/22/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******