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Business Profile

Security System Monitors

Secure 24 Alarm Systems
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.54

Average of 149 Customer Reviews

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Review Details

  • John R

    Date: 07/12/2024

    Awesome **************** and helpful. Technician was great and explained everything well and answered all my questions

  • Walter C

    Date: 07/08/2024

    Very professional. Technician took his time and made sure I got everything I wanted.

  • John N

    Date: 07/08/2024

    Easy to use app, convenient and thorough installation. However not all items were in stock when I got a system installed, so we had to schedule an additional install.

  • Alan H

    Date: 06/30/2024

    Professional installer, knew his product, made helpful suggestions but did not pressure me or try to sell me things I did not want.

  • D Richard R

    Date: 06/25/2024

    *** provided all around excellent customer service. We especially appreciated the *** service technician *** for the installation and explanation on using the *** Secure 24 system.

  • Tony M

    Date: 06/25/2024

    Down ro earth very informative, and friendly. An excellent upsellers.

  • Kacey F

    Date: 06/19/2024

    *****, the scheduler, was friendly and knowledgeable, so it was quick, easy and fast to schedule the install. However, he failed to tell me I was in fact purchasing a package installation in addition to the monthly service charge (I was led to believe the monthly cost was the only pending charge.) When ******, the tech, came for the appointment and told me the installation charge for the additional pieces I needed for all kf our home's doors and windows, it was way beyond what we budgeted for the alarm system in our new home. He was great in explaining which parts and pieces I could swap out that would make the most sense for my family, for our needs and stay within our budget with a new home needing more than expected in fix-up costs. I would give the service tech 10 stars if I could. He was quick, friendly and efficient. I wish the scheduler had been more open and up front about potential costs and I would have given 5 stars. I can't say whether this was simply inexperience and oversight from a new employee, or a calculated misrepresentation by a veteran to get the technician in the door for me to spend money... but at the end of the day we have a working alarm with all the parts we wanted.

  • Cherie R

    Date: 06/17/2024

    ADT installer were awesome! They were very informative and made sure I understood everything. They completed the installation fast and walked me through the entire process, including downloading and setting up my applications.

  • Melanie M

    Date: 06/17/2024

    Technician was knowledgeable and thorough. Polite and answered all questions I had about the system. So far satisfied with performance after 1 week.

  • Jared W

    Date: 06/16/2024

    The installation was quick so easy and the system is super easy to use. Fantastic experience and impeccable customer service, the gentleman that installed the system could not have been nicer. Very satisfied with ADT in all aspects of our transaction

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