Reviews

Review Details

• Review fromThomas B

  Date: 04/12/2024

  5 stars
  Was very detailed and went above and beyond to ensure I understood everything.

• Review fromMichael C

  Date: 04/10/2024

  5 stars
  On time, and thorough. Personable, professional. REMOVEDinto a little glitch but he was able to resolve.

• Review fromPeggy W

  Date: 04/09/2024

  5 stars
  It is so easy to set to alarm and unalarm. It truly does its job. The tech that installed it was so nice and informative and gave what I needed to protect me and my home and not a lot of fluff.

• Review fromJakki L

  Date: 04/09/2024

  5 stars
  ADT sent a great man to set me up. He was very polite and didn't mind working around our pug and mama cat with her 5 babies. He did a great job and finished quickly.

• Review fromDavid T

  Date: 04/02/2024

  5 stars
  Friendly and quick service I will recommend adt to friends and family

• Review fromPeter K

  Date: 02/29/2024

  1 star
  Would I be able to give you 0 (ZERO) stars, I would.This dealer (secure 24 Alarm System) is lying to customers.The sales rep REMOVEDpromised so much until get paid...Installation was done unprofessionally, that voided security.Finally, when I said I will break the contract, they replaced installed equipment.Also promised the rebate after the agreement starts - never happened.Several of my neighbors asked for references - so I advised to get anyone but not them.Waiting until the agreement ends or I would be able to cancel due to the unacceptable service.

• Review fromGarett R

  Date: 01/29/2024

  1 star
  If I could give ZERO stars I would. So during the time I switched over from the REMOVEDPro to the REMOVED, I was told that I would not have to worry about the cancellation fee from the swap over to the Blue. That was a LIE. Now I have an account in collections for over $REMOVEDfrom this vendor, and REMOVEDcan help me. Why should I have to pay over REMOVEDwhen I was told that it would get waived when i Swapped to the REMOVED?! Pure and utter crap! Now it is an additional 700 for me to cancel this REMOVED, but i can ASSURE you that I will not be continuing my services with REMOVEDafter this contract is over in REMOVED! ridiculous!!

• Review fromBernard J

  Date: 11/19/2023

  1 star
  You guys gets an F! I have an ADT commercial account and another ADT account for my home. ADT secure 24 service my home and they are terrible . I pay the same for both account and get good service through ADT corp. and horrible service from secure24 ( an authorized dealer ). Secure 24 use one guy to cover an entire region . My service response is based on the availability of one guy. I have waited a week to have my malfunctioning equipment to be serviced. I dont care about having the same personal tech come to my house each time. This is a business relationship only. Im not looking for a REMOVEDI want someone that can pass a level 2 back ground check and that knows the job. I want fast and accurate service. Do what I ask. Dont tell me my ideas are stupid. Do your job. Keep your personal opinions to yourself , and get out my house. This is whats important to me. Its unfortunate that secure 24 has a double standard. They bind you to a contract but dont hold up their end of the deal. If secure 24 isnt servicing the contract as promised, the customer should be able to get out of the contract. I will not refer any of my investor clients or associates to secure24.

• Review fromPete J

  Date: 10/31/2023

  1 star
  This company is an REMOVEDDealer. From what I can tell, this is a way for REMOVEDto benefit from random sellers out there hawking REMOVEDwithout paying for their own sales team. These dealers are scammers who call themselves a business, middlemen that have fail-safe contracts to collect from unaware buyers like myself. Go to REMOVEDdirectly!This dealer failed to install the cameras ordered in the contract. They have failed to answer the numerous calls to rectify the situation. The individual who came to setup the REMOVEDsystem claims to be a 3rd party hired by this dealer and said the cameras are on back order and nothing could be done on their part to help. The contract is written by this dealer whereby you're locked in for 3 years and charged a monthly service fee without them having any responsibility. I cannot find any language in the agreement that holds them accountable for the installation of equipment, so now I am supposed to honor a contract fee without having the solutions promised. BEWARE! REMOVEDhas a dealer support team that handles situations like this. I can only imagine how many are out there, especially for this dealer.

• Review fromDonald L

  Date: 10/30/2023

  1 star
  Since 10-11-2023. I have been having issues with my cameras not working all the time. They seem to record when they choose. I called the REMOVEDnumber 7 different days and times being on the phone for a total of 6.7 hours. They finally sent a technician. He told me there was nothing he could do and left. I called the REMOVEDoffice again and finally got to someone. I told them I wanted to cancel my service for obvious reasons. The lady told me if I would agree. They would install new REMOVEDcameras at no cost to me and no service charge. I agreed. They scheduled a install time and the installer came out. He told me he can not install the new cameras because it wasn't on his work order and if he did anything there would be a$59.00 service charge. He suggested I call back an get the issue resolved with the REMOVEDnumber. I called again and was told they cant give cameras away and the representative should not have offered it. They will however discount the cameras by 50%. This seems like a bait and switch. They will escalate this issue to corporate. Corporate called and will not put in any cameras as the tech told them they were working. I have documentation of times and pic of the cameras coming on when they are not supposed too. Please help with this issue. I am willing to try the offer of free REMOVEDcameras. If they choose to not to honor on the original offer. I would like to cancel and have all the equipment removed. Please advise. Thank You