Reviews

Review Details

• Review fromPeter B

  Date: 09/11/2023

  1 star
  I was researching different security systems and ended up talking with an ADT authorized dealer in MO, I told them that I bought a house but not moving in until middle of September, and what can I get. I was not told the honest info I was hoping to get. I told them not until Sept. 19th, 2023. I was to receive installation and coverage for a 2 year, contract. No sooner had I hung up, but I received an email stating the equipment was being shipped to me and it was self-installation, my credit card was also charged immediately. I did not want the self-installon and also this was sent almost 2 months before I needed it. I called immediately to cancel everything. This was ADT Plus. As I was passed from one department to another, I finally got someone who said they would cancel, and I would receive an *** label to return the equipment within 24 hours, and I would receive a refund once the equipment was returned. The cancellation was confirmed in the email. I had to remind them about the *** label, sent back equipment and it was delivered on Aug. 14th. I have been billed again, and of course was not reimbursed the 1st payment. Called again, and have been sent to one department to another. *** says I need to talk to the authorized agent, was on hold for about 30 min and someone answered who I could barely understand, who after telling her all the info said I need to be passed over to the ******************** Talked to someone who informed me that the account was NOT cancelled and they would send me to billing to have the charges reimbured. Was on hold for about an hour and finally someone (I thought it was a real person) came on and started repeating the recorded info saying they were unable to hear me and to call back later. Will try later, but I now have my credit card company blocking any and all charges referring to ADT Now I *** to get my money back.

• Review fromKatherine T

  Date: 09/22/2022

  1 star
  Date 9/18/2022 LVD Concepts Dba Secure24 Alarms and *** Manager, CEO, and President,I am still waiting for the ************* Supervisor *********************** to call me back or any Supervisor or Manager at this point, because I have yet to receive my refund of $47.98 that I was told by the supervisor on 9/7/2022 that I would receive in **** days back in my checkings account, since the *** automated monthly system cannot identify when a monthly payment has already been paid so it deducted again from my checkings account (FLAWS!)?? I also do not owe as well a $1.00 either, this has already been discussed in the past with an *** supervisor and agent!*** and LVD Concepts Dba Secure24 Alarms has countless flaws - I have been with *** since 4/2022 and all I have had are issues, failures, and theft from an employee. These countless issues are still on going have not resolved nor actions taken by LVD Concepts Dba Secure24 Alarms?!None of the *** Departments and LVD Concepts Dba Secure24 Alarms communicate with one another, notes aren't being inserted, and employees are not doing there jobs, but instead giving false names over the phone?! When I receive a survey back from *** I see their actual employee names.If *** and LVD Concepts Dba Secure24 Alarms are not doing there job and taking accountability to resolve simple solutions and responding back to resolve the customers/clients concerns? I do have the right to request for the contract to be anulled due to numerous reasons since the beginning of my contract incidents.I also will be informing your Partner/Affiliates how you treat your clients/customers because this is not Satisfactory this is a FAILURE!I am requesting a Manager to return my call ASAP, as I requested in my Survey this week from *** and LVD Concepts Dba Secure24 Alarms (no response??).*Manager *****, employee *********, and Supervisor *********************** - Resolve all issues or Anull Contract for Disabled Veteran.