Reviews

Review Details

• Review fromPeter B

  Date: 09/11/2023

  1 star
  I was researching different security systems and ended up talking with an ADT authorized dealer in MO, I told them that I bought a house but not moving in until middle of September, and what can I get. I was not told the honest info I was hoping to get. I told them not until Sept. 19th, 2023. I was to receive installation and coverage for a 2 year, contract. No sooner had I hung up, but I received an email stating the equipment was being shipped to me and it was self-installation, my credit card was also charged immediately. I did not want the self-installon and also this was sent almost 2 months before I needed it. I called immediately to cancel everything. This was ADT Plus. As I was passed from one department to another, I finally got someone who said they would cancel, and I would receive an REMOVEDlabel to return the equipment within 24 hours, and I would receive a refund once the equipment was returned. The cancellation was confirmed in the email. I had to remind them about the REMOVEDlabel, sent back equipment and it was delivered on Aug. 14th. I have been billed again, and of course was not reimbursed the 1st payment. Called again, and have been sent to one department to another. REMOVEDsays I need to talk to the authorized agent, was on hold for about 30 min and someone answered who I could barely understand, who after telling her all the info said I need to be passed over to the REMOVEDTalked to someone who informed me that the account was NOT cancelled and they would send me to billing to have the charges reimbured. Was on hold for about an hour and finally someone (I thought it was a real person) came on and started repeating the recorded info saying they were unable to hear me and to call back later. Will try later, but I now have my credit card company blocking any and all charges referring to ADT Now I REMOVEDto get my money back.