ComplaintsforTactical Sh*t

• Initial Complaint

  03/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After ordering an in stock item, the company charged my account right away. Their advertising says it will ship 5-7 days on in stock items. waiting 2 weeks I emailed asking when it would ship. It took another 2 emails for it to ship. After receiving my package and opening it, i found half the boxes of shotgun shells smashed open. But the shipping box was not damaged. Leading me to believe they packaged them this way. I left a poor google review. The owner then personally emailed me and attacked me because I left a poor review. It took almost a full month to receive my order.

  Business response

  03/07/2022

  ******** *** *** **** ******** **** ***** ************ * ********** * ******** **** ****** **** *** *** **** ** **** ** *** ******** **** ****
  Hello,
        I'm checking to see when my order will ship. Thanks
  
  On Sun, Feb 6, 2022, 11:36 PM Tactical Shit Shop wrote:
  
  
  **** ******,
  
  Thank you for your order from Tactical Shit. Once your package ships we will send an email with a link to track
  your order. If you have questions about your order, you can email us at ************************.
  Your Order #*********
  
  Placed on Feb 6, 2022, 11:36:34 PM
  
  Billing Info Shipping Info
  
  **** ****** **** ******
  *** ******* ****** *** ******* ****** ****** ********** ***** ****** ********** ***** ****** ****** ****** ****** ** ********** ** **********
  
  Payment Method Shipping Method
  
  Credit/Debit Card - (Secured by NMI) Method - Standard-Shipping
  Credit Card Type Visa
  Credit Card Numbe* *********
  ************* **** ****** *********** ** **********
  
  Items Qty Price
  
  
  Subtotal $67.50
  
  Shipping & Handling $33.90
  
  Grand Total $101.40
  Items Qty Price
  
  ****** ** ** ** ******** * **** ** ****** **** ***************
  
  Round Count
  15
  
  Subtotal $67.50
  
  Shipping & Handling $33.90
  
  Grand Total $101.40
  
  
  STAY CONNECTED WITH TACTICAL SHT
  
  
  
  
  
  ]

• Initial Complaint

  12/03/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  yes i place an order from this company for about $96.00 in ammo and never got any resolution. the company want answer any emails or calls.***************************************************************************************************************

  Business response

  12/06/2021

  We have refunded this customer.

• Initial Complaint

  11/24/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company continues to send UNSOLICITED EMAIL MESSAGES even though I have forwarded FOUR REQUESTS TO UNSUBSCRIBE MY EMAIL REQUEST - ALL REQUESTS HAVE BEEN FORWARDED TO THE COMPANY’S SUPPORT TEAM AND YET THEY CONTINUE TO SEND EMAILS! AND…THEIR UNSUBSCRIBE LINK DOES NOT WORK!

  Business response

  11/29/2021

  Our unsubscribe software was down for a few days and is now repaired. We apologize for this inconvenience. 

  Customer response

  11/29/2021

  Complaint: ********
  
  I am rejecting this response because. I have received Emails almost daily since filing the complaint; the most recent are TWO received on Saturday - November 27, 2021
  

  Business response

  12/01/2021

  I will contact IT about this.

• Initial Complaint

  10/11/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This experience directly mirrors other's experiences I have read about on this site and many other review based sites like TrustPilot.com. I have seen the company Tactical SH!T offer refunds publicly here in response to peoples complaints, but I have not received this offer in private communication with the company so far (2 months after ordering with no updates in the past 2 weeks). What seems to be going on here is misleading advertising of "in stock" items that they in fact don't have at all. Regardless of supply chain and/or shipment shortages, if you don't have the item you sold me, I should get a refund, you don't get seize my money by only offering me in-store credit when you misled me into buying something you didn't actually have Your Order #********* Placed on Aug 14, 2021, 9:23:12 PM PRODUCT: Winchester Ammunition Service Grade, 9MM, 115Gr, Full Metal Jacket, 50 Round Box SKU: ******  $21.99/ each Ordered 4 Sub total: $87.96 Shipping & Handling $16.95 Grand Total $104.91

  Business response

  05/11/2022

  The customer did not receive the ammunition as ordered due to a vendor shortage. The customer was refunded the purchase price per supervisor direction to customer service. Our policy has recently changed to make our business more consumer satisfactory. 

• Initial Complaint

  10/11/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I made an online purchase on 29/Aug/2021 with tacticalshit.com for 1000 rounds of Igman 5.56; 55 grain M193 FMJ ; SKU# *********** ammunition for $556.76 with shipping costs. Supposedly it was in stock and would ship in 2-4 weeks. To date I have not received a shipping notice and it has been 6 weeks. I have contacted the company twice by e-mail with some ******** mass e-mail response that goes out to all customers basically stating "It will ship when it ships". I have contacted the company once by phone and was told they could do nothing as it was an on-line purchase. I asked to speak with management and was told they had left early for a wedding and did not know when they would be back in the office. I left a message with my name and phone number and asked to be contacted in person but have received no response to date. They wasted no time taking my money and have not held up their end of this purchase agreement. Any assistance you can provide will be greatly appreciated.

  Business response

  10/12/2021

  This was a pre=order item that stated it could take 2-4 weeks to ship. We ran into a manufacturing problem. A personal apology letter was sent out and we are trying to make everything right. As stated on all of our ammunition, a refund can be made in form of store credit only. I will attach the personal apology letter. 

• Initial Complaint

  10/04/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered one BFSIII AR-C1, Binary Trigger on May 23rd for $402.11. The function of this trigger intrigued me and I was looking forward to seeing if it lived up to the hype. However,  when the shipment arrived I found that TacticalShit sent me the wrong part. I called customer service and informed them of the problem. They were not cooperative. TacticalShit attempted to uphold their no return policy which had been rendered null and void when they failed to send me the correct part. TacticalShit eventually provided instructions to acquire the correct part which by following, I wound up out the money I paid, out the part I wanted and out incorrect part TacticalShit had sent me. Quite slick , I wound up with nothing. Alert!!  Be very careful if you order from TacticalShit. You could wind up like me, out your money with nothing to show for it. I have all emails and voice Communications with TacticalShit. I am prepared to prove everything I have claimed.

  Business response

  10/06/2021

  This was not the fault of Tactical Shit, as stated by the customer in his own email. Our representative did EXACTALY what her job description and rules say to. This was a MANUFACTURER error and this customer was provided all of the information needed to get his item replaced. 

  Customer response

  10/06/2021

  Complaint: ********
  
  
  I am rejecting this response because: by advertising and subsequently entering into a contract to sell me one BFSIII AR-C1 binary trigger, tacticalshit was acting as an agent for the manufacturer. Tacticalshit agreed to sell me the part indicated above. However the part they sent me was not the one that was agreed upon. It was in fact an BFSIII AR-S1 tacticalshit failed to live up to the sales contract. The responsibility to correct this issue is with tacticalshit, not the manufacturer. Any issue of the manufacturer supplying the wrong part in the correctly labeled package is an issue with the manufacturer and tacticalshit. The fundamental issue is that tacticalshit took my $402.11 and sent me the wrong part.
  
  
  
  Sincerely,
  
  
  ******* *******

• Initial Complaint

  10/02/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  To my law enforcement family - I am a retired police officer that was injured in the line of duty, heads up-beware of this company.. I purchased ammo from this company on line and they never sent it and tried to give me store credit. On August 20, 2021 I placed an order with this company for - ZSR 7.62x39 Steel Cased – 123 grain FMJ – 1000 round case **September 3, 2021 I asked for a tracking number for my order **September 7, 2021 they respond "14-21 business days for shipping due to volume. You will get an email with tracking when it ships. ~****** **September 21, 2021 I requested requested a refund or for them to ship the ammo, I needed a response to **September 21, 2021 they respond "I can process the cancellation for you. This is an all sales final item so refunds are processed in the form of store credit. Is this a good email to send the credit code to? ~******, On the same day I responded "No, send me my ammo" - I have no interest in store credit. Refund please..

  Business response

  10/06/2021

  ALL of our ammo descriptions state in BOLD RED lettering that cancellations or refunds will only be store credit. I am attaching a screenshot of one of our ammo descriptions. The product this customer ordered is no longer on our site for me to screenshot the description. 

• Initial Complaint

  09/28/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered ammo, never received anything via email with a confirmation number order number or tracking information. Knowing they are likely just backed up a bit, I waited two weeks for this information. It never came. I emailed about this issue and got a kind, but clearly could've guessed response. (We're backed up on orders, and your order should ship very soon) not verbatim but certainly the jist. I waited another three weeks this time around before emailing again, and received basically the same message only this time without a day count on when it may ship. Just some excuse about how it is shipping from an off site vendor. All in all it's been well over a month and a half now and here I am, money withdrawn (about 400 dollars), and not even so much as an order number to show for it.

  Business response

  09/29/2021

  We apologize for this delay. If you wish to wait, this ammo will be shipping shortly. It was delayed in port. I can also offer a refund or a store credit of more than you paid for the inconvenience. 

• Initial Complaint

  09/27/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased merchandise from this company on Aug 25 '21. It is now Sept 27th and I still have not received the merchandise. I have emailed 3 times and I have never received any kind of response to my inquiries

  Business response

  05/11/2022

  There are no emails containing the order number or email address from the customer order requesting cancellation or information. A refund was issued on 10/7.

  
  

• Initial Complaint

  09/24/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On September 7, 2021 I ordered 1000 rounds of 9mm ammo and 250 rounds of 12 ga. ammo. No communication received regarding the processing of my order, so i reached out to them since they already have taken my money but have yet to supply any shipping info or anything. This is a ******* sham and I have requested my money back several times with no response. All I want is the ammo I ordered or my money back!

  Business response

  05/11/2022

  The ammunition was shipped from an offsite warehouse. Once customer service was advised of the delay, they offered the customer different options and store credit. Once customer service was advised to refund the customer from a supervisor, the refund was issued 10/12

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩