ComplaintsforTactical Sh*t

• Initial Complaint

  05/29/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a couple triggers and a patch from tactical shit I was assured early on that they were backorder so I assumed it would be a while I contacted them a month latter and they said I would send a tracking number when they arrived so I assumed so and apologize I waited another month and they said they would be sent out the following week a month latter no triggers so I sent another email and was sent a message that everyone had an order behind due to high volume I never had a problem before what bothered me was when the patch was sent there was no tracking for the triggers and 4 months In no triggers and its Taking a while to get a response if any now I use to be able to talk to a rep now just hoping to get a response to assure they are still coming or a refund if there not been a real disappointment on how this order was handled and I have been taken by a company that robbed me for 385 dollars because it passed the 120 day to dispute with my bank just don't want to loose anymore please help to get answers

  Business response

  05/30/2023

  These triggers are a pre order item as explicitly stated on the product description. We were told by the manufacturer that the product was delayed due to a quality control issue and is not expected to ship to us in the next two weeks. If the customer no longer wishes to wait, they can contact ************************ for a refund of the unshipped items. 

  Customer response

  05/31/2023

  It would have been nice to know when I tried to get a correspondence I only got concerned because there was no response If I'm out of line I apologize just trying not to get robbed like the other company did me and due to high volume I guess I can get no one other phone and the emails seemed dodgy thanks for the update just wish I did not have to go through these channels to get a response 

• Initial Complaint

  05/22/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered on April 1st, item was in stock. Says order ships in **** days. Havnt received a shipping conformation. Under my account says processing, under shipments it says shipped, when I click on shipping it says no information is available. I emailed customer service twice with zero response. I am willing to take this to court, if not resolved.

  Business response

  05/23/2023

  The customer emailed stating he contacted his bank and got his money back so the shipment was cancelled. Since the customer stated he received his money back, no further action on our end was taken. 

  Customer response

  05/23/2023

  Complaint: 20090300
  
  I am rejecting this response because:

  you are absolutley right i have contacted my bank, I absolutley didn't say I received a refund. they said it will take 45 to 90 days, going through them is going to take a lot longer then issuing the refund yourself (attatched proof from the bank saying it would take that long and that i have not been refunded). why don't you just refund the money yourself and I will cancel the claim? So how about doing the right thing here?

  
  Sincerely,
  
  *************************

  Business response

  05/24/2023

  That's no problem at all. I have completed the refund on my end. Once a dispute has been entered with the bank the money is typically returned that day so we do not have action on our part. The funds will be posted to your account in the next 3 business days. 

  Customer response

  05/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  refund was recieved.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/08/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order with this company for some ammo. I was unable to log into my account so I called them and they took it over the phone. The next day I received and email from them claiming "An order was placed under your name and your account was charged. It is a policy here at Tactical Shit to verify it is not fraud." Which I felt was odd considering they had already charged my card. It appeared the person that took my info put the wrong zip code in the card account info but had it correct on the mailing info. I called asking them to correct it but was advised I have to send proof of address. I reluctantly send a picture of my drivers licence. They refused a refund rather advised me I'd get an in store credit. (which makes no sense considering they questioned fraud) That was 4-28 One 5-3-23 I emailed them asking if they'd gotten the info to which I received a tracking number. As of today 5-8-23 all the tracking number says is label printed. It also claims the package is 12 pounds which is really light. I tried calling today and get voice mail I see numerous complaints against this company all over the internet and at this point want a full refund ot the item I already paid for.

  Business response

  05/09/2023

  At no point did the customer state he wanted a refund. He sent his ID to verify it was not fraud so the ammo was processed. The shipping label was created and the order was filled. We are currently waiting on a UPS pick up for delivery. 

  Customer response

  05/09/2023

  Complaint: ********
  
  I am rejecting this response because: He told me he would not give me a refund only store credit and he printed the label over a week ago and has yet to send it.
  
  
  
  Sincerely,
  
  ***** ********

  Business response

  05/11/2023

  I have called the warehouse to be sure it has been expedited. That is no longer the policy. 

  Customer response

  05/12/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  They printed a label 10 days ago - their story not adding up

  They've had my money since 4-27-23

  Time to send it back

  REFUND!
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  04/12/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered from TS 30 March 2023. No response to my order for ammunition. Sent an email requesting detail on the delay. No response. Read the BBB evaluation: I'V BEEN SCAMMED FOR $250.00!

  Business response

  04/13/2023

  The customer emailed in on Tuesday, it can take up to 72 hours to receive a response as stated due to volume. The product lead times are clearly listed in bright red letters. It is 7-14 business days for shipping as indicated on the website. 

  Customer response

  04/13/2023

  Complaint: ********
  I am rejecting this response AT THIS TIME until I receive my shipment. After reading the MANY similar complaints on the BBB website, I'll make it good if and when I receive my ammo. FYI, TS has a Customer Review average of 1.67/5 ... far from stellar.
  
  Sincerely,
  **** ******

• Initial Complaint

  03/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Emails I have sent to Tatical S*** Webcorp, inc. dba Tactical Sh*t ************************************************************************************ Retail Store Questions:************ ***/Firearms Questions:************ opt 2 RETAIL ASSOCIATES CAN NOT ASSIST WITH ONLINE ORDERS ************************************** I have received zero correspondence and no product. Guys, I ordered a Tac-Con 3MR trigger, sent you the money and have not received any emails concerning my order. My bank says I sent ****** to Webcorp. On March 5th. My name is ************************* Address is ***********************************************************. My phone number is ************** Hey there, thank you for contacting Tactical S*** customer service!WE ARE EXTREMLY BUSY SO REQUESTS WILL TAKE ***** HOURS TO BE RESPONDED TO!!!! If you submit a request after 3pm on Friday, your ***** starts MONDAY at 9am.Due to the high demand of ammo if you have ordered a BUY ONE GET ONE FREE GRINDHARD purchase we are packing and shipping as quickly as we can. We are running slightly outside the lead time of ***** BUSINESS days. If you should need it sooner please contact customer service.We have decided to answer the few top common questions in order to help you find the answer you are looking for in a timely fashion.I DIDN'T GET ALL MY SHIT! - Some s*** ships from different warehouses so you may not get everything you ordered in one shipment.I DIDNT GET A CONFIRMATION EMAIL. DID MY ORDER GO THROUGH? - Happens all the time. Be sure to check your spam/promotions folder because its more than likely hiding in there due to the word ****.HEY WHERES MY SHIT! - As of right now, if you havent received a backorder notice or further communication, you are in line for shipping. The entire industry is experiencing delays due to volume, please be patient as you will receive your tracking and your s*** as quickly as we can get it out to you.WHERE IS MY AMMO? - We are experiencing an average of ******* cases of ammo sold per day. Expect at least 3-5 business days for shipping. If your state requires shipments with an *** or permit card (CA, IL, **, CT ) please get this information to us as quickly as possible so we may ship your order. NOTE: All expected lead times are on the product page of the product you ordered in BOLD RED lettering.I BOUGHT A GUN - Please understand Firearms cannot be shipped until the *** that its getting shipped to, provides a copy of their *** to us. In some cases we are finding it can take a week or more, so consider contacting your preferred *** and giving them a heads up.I RECEIVED A BACKORDER EMAIL- what the heck does that mean - Most likely that means someone in-store bought it before we grabbed it to ship to you or someone else bought it at the same time (happens more than you think as things are selling at an accelerated rate these days) . THE SOLUTION? We will order another one for you ASAP or offer you an alternative upgraded option, or store-credit/cancellation.Email from me So its been more than 72 hours without a response to my order of a trigger. I ordered March 5th. You took my money and I did not receive any response. *************************

  Business response

  03/15/2023

  The customer used the incorrect email address so he did not receive his tracking. As explained to the customer in an email on 3/14:

  I apologize for the late reply, it appears you used ******************* for your email address so it did not send you an update. I'm showing they attempted to deliver it to you but you were not available so it's at the post **************. 

  Customer response

  03/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  #********* I placed an order in 2/5/23 with the money fully credited out of my account. The stated product had a 2 week lead time but it was “in stock”. I communicated with a customer service rep about the lack of my FFLs paper work being on file. I contacted said FFL who then sent in their documentation. This was on 2/10/23. As of today I have not received even a confirmation that my order was sent. Reading the similar experience listed here I feel like maybe I am one of those unfortunate experiences. What is confusing is the fact that my FFL popped up in their database but I had to still send it in. I would like either my order to be sent or a full refund.

  Business response

  02/14/2023

  We did not receive a copy of the FFL from the gun store until 2/9. It has been sent over to processing as stated to the customer. 

  Customer response

  02/14/2023

  Complaint: ********
  
  I am rejecting this response because:
  I will wait to close my conflict when an Active and working tracking number is sent for my order to MY FFL. The company has a track record of giving flakey and generic responses . I.E my above screenshots from the current conversation. 2 days is the 16th of February. I will wait until then.
  
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  11/19/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I paid Tactical Sh*t $336.38 on November 3rd 2022 for a "bang can bundle", this bundle includes "ten 12g blanks", a ** "bang can distraction device" and a plastic holster for the ** bang can. I only received the 12g blanks on November 8th. the packing slip inside the box was only for the 12g blanks, and a handwritten message on the slip stated that the rest of the items would ship at an unspecified later date. Then, on November 10th I emailed support inquiring about possible shipping times for the remaining items. I received a reply on November 15th from a support associate stating " I'll contact our shipping department and see what the hold up is". As of today, 11/19/22 I have not received a reply from their support and I have not received any shipping update on the remainder of my items, I have disputed the charge with my credit card provider. The 2021 excuse Tactical Sh*t has made of "supply chain issues" does not satisfy me, as the bundle I purchased was, and has been listed as "IN STOCK" on their webpage, and the bundle I ordered is not exceedingly rare or even in high demand for that matter.

  Business response

  11/21/2022

  The rest of the bundle would have been shipping this week. The holsters are ************* and manufacturing is almost complete. The item CLEARLY states it is **** business days for the item to ship. His order date marks him at the 11th business day. Since a chargeback has been initiated we will cancel the rest of his order and he is responsible for the blanks and shipping. 

  Customer response

  11/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  It's a shame it takes a BBB complaint to receive any useful correspondence from this company.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Order placed 6/18/22 still haven't received order or a full refund. They keep giving me excuses & the run around. Basically they sold a product they don't have & can't supply

  Business response

  07/08/2022

  The order was partially shipped due to a delay with the second part of the order as explained to the customer. We offered to reship the product which the customer stated he did not receive which was declined by the customer. A credit card dispute was put in place by the customer refunding the customer of their money and the proper department followed up with the credit card company completing the dispute so the customer received their money back. 

  Customer response

  07/11/2022

  Complaint: ********
  
  
  I am rejecting this response because:
  This still has not been refunded or closed as they haven't refunded it yet.
  It would've been real simple to just give me a complete refund as you know!
  You didn't ship the produce & didn't even have the product.
  Selling products you don't have is fraud!
  You are a very scamming business.
  You have a very bad reputation.
  I should've definitely looked into this company's review's as being scammers & thief's!
  I assure you I will advertise my first time experience to help save other's the scam.
  
  
  
  Sincerely,
  
  
  ***** *******

  Business response

  07/13/2022

  As stated to the customer, once a dispute has been filed with the credit card company, a refund cannot be submitted on our end as it restarts the chargeback process and will charge the customer again. He informed us a dispute has been filed so his order was cancelled once a dispute was placed. He will need to contact the credit card company as we already paid them for the dispute. We offered to refund the customer before he placed a dispute and he stated he already disputed it with his credit card company. 

  Customer response

  07/14/2022

  Complaint: ********
  
  
  I am rejecting this response because:
  The CC company has yet to close this as in I have not received it yet?
  This company was requested many times before this to refund my CC.
  There was nothing shipped to me at all that is a straight lie from a crooked buisness.
  
  
  
  Sincerely,
  
  
  ***** *******

• Initial Complaint

  03/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After ordering an in stock item, the company charged my account right away. Their advertising says it will ship 5-7 days on in stock items. waiting 2 weeks I emailed asking when it would ship. It took another 2 emails for it to ship. After receiving my package and opening it, i found half the boxes of shotgun shells smashed open. But the shipping box was not damaged. Leading me to believe they packaged them this way. I left a poor google review. The owner then personally emailed me and attacked me because I left a poor review. It took almost a full month to receive my order.

  Business response

  03/07/2022

  ******** *** *** **** ******** **** ***** ************ * ********** * ******** **** ****** **** *** *** **** ** **** ** *** ******** **** ****
  Hello,
        I'm checking to see when my order will ship. Thanks
  
  On Sun, Feb 6, 2022, 11:36 PM Tactical Shit Shop wrote:
  
  
  **** ******,
  
  Thank you for your order from Tactical Shit. Once your package ships we will send an email with a link to track
  your order. If you have questions about your order, you can email us at ************************.
  Your Order #*********
  
  Placed on Feb 6, 2022, 11:36:34 PM
  
  Billing Info Shipping Info
  
  **** ****** **** ******
  *** ******* ****** *** ******* ****** ****** ********** ***** ****** ********** ***** ****** ****** ****** ****** ** ********** ** **********
  
  Payment Method Shipping Method
  
  Credit/Debit Card - (Secured by NMI) Method - Standard-Shipping
  Credit Card Type Visa
  Credit Card Numbe* *********
  ************* **** ****** *********** ** **********
  
  Items Qty Price
  
  
  Subtotal $67.50
  
  Shipping & Handling $33.90
  
  Grand Total $101.40
  Items Qty Price
  
  ****** ** ** ** ******** * **** ** ****** **** ***************
  
  Round Count
  15
  
  Subtotal $67.50
  
  Shipping & Handling $33.90
  
  Grand Total $101.40
  
  
  STAY CONNECTED WITH TACTICAL SHT
  
  
  
  
  
  ]

• Initial Complaint

  12/03/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  yes i place an order from this company for about $96.00 in ammo and never got any resolution. the company want answer any emails or calls.***************************************************************************************************************

  Business response

  12/06/2021

  We have refunded this customer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩