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Business Profile

Auto Service Contract Companies

Athena Auto Protection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Service Contract Companies.

Reviews

Customer Review Ratings

3.29

Average of 87 Customer Reviews

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Review Details

  • Clarise H

    Date: 10/16/2024

    I throughly enjoy my service whenever I have and issue issues I call them and they help me and answer all my questions thank you LeNitra for an awesome call

  • Roy O

    Date: 10/16/2024

    Crate was very helpful, today. Good customer service, quick solutions.

  • Jennifer C

    Date: 10/11/2024

    I received the misleading letter in the mail. It seemed suspicious so I immediately came to the BBB site and I'm glad I did. My suspicion was correct. Thank you to everyone who has posted about this business being a scam. I wouldn't have fallen for it but some people might. I've also noticed that a lot of the "positive" reviews are in broken and misspelled English. That screams scam! Not sure who they have writing their glowing reviews but they definitely don't sound like they're from ********, where this business claims to be based and operated.

  • Jason C

    Date: 09/24/2024

    This business is just a hard-press scam. They use extremely misleading wording and barrage you with confusing and gaslighting jargon. Stay very far away from them. There are much more reputable companies if you actually need extended warranty services, but you likely dont.

  • Juan V

    Date: 09/12/2024

    Last week I made a mistake calling back for this "Time Sensitive" letter I received from this company regarding my car warranty. I was very well shrouded by this professional sales person that convinced me to accept this protection plan. He is so well skilled to make you feel confused and makes you think you are making a common sense decision. Everything is well prepared. I even visited the BBB web **** and did see the "A" evaluation but never saw the note that is not really accredited by the ************************* only has 2 years in business while the company's web **** says it has over 30 years on business. I tried to call customer service with no success. I'm expecting a call back which I think I will never get, so I wrote an email asking for a refund of the down payment I made for a contract that I still haven't received after almost a week. I recommend not to fall for this communication letters that seems to be a scam. If I could I would review this as *****.

  • Jennifer G

    Date: 09/10/2024

    Great job on answering my questions and listening to me .

  • Anthony P

    Date: 09/09/2024

    ***** ****** was helpful with my concerns about receiving my service contract information and payment over charge.

  • Kailey W

    Date: 08/30/2024

    If I could give this company 0 stars I would. Talked with this man *****. He patronized me, gaslighted me, and told me I was rude and to stop repeating myself. I had called in to cancel my warranty because I had another warranty through my dealership that lasts for 4 years. He kept asking me what it was called, what type of warranty was it, did I know how interest loans work on a leased vehicle. I let him know I financed. He still would not cancel my warranty until I told him I was going to report him and his company to the BBB. DO NOT USE THIS COMPANY EVER. They scan a national database for people who buy cars and scam them into trying to buy their additional warranty.

    Athena Auto Protection

    Date: 09/03/2024

    Good morning, ****************. I want to thank you for taking the time to offer this feedback. I am deeply sorry that you did not have an exceptional experience with one of our representatives. This situation has been reviewed and appropriate action has been taken. I want to confirm and reassure, that we have issued your refund and you should see that reflect back in your account as well as cancelled out your extended protection with Marathon. Please also be on the lookout for a supervisor to be in contact with you today to assure that all concerns have been addressed. Again, thank you for your feedback as we want to make sure that we deliver the highest quality of service that you deserve. *********************** Director of *************

  • Jonathan M

    Date: 08/23/2024

    I was sent a letter stating worded so as t think I had to call them about my warranty. Reading more closely and comparing to my own warranty documents I came to realize this was another piece of junk mail attempting to exploit new car owners into purchasing a warranty through bold print and anxiety riddling language. Businesses like this should not be allowed to exist. In one word, predatory.

  • Lora W

    Date: 08/23/2024

    U all amazing I'm very blessed to have u I can't wait to start this amazing journey with u all

Athena Auto Protection is NOT a BBB Accredited Business.

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