Complaints

This profile includes complaints for Plaza Tire Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Plaza Tire Service, Inc.

  2075 Corporate Cir Cape Girardeau, MO 63703-7671

• 

  Plaza Tire Service, Inc.

  747 Weber Rd Farmington, MO 63640-3318

• 

  Plaza Tire Service, Inc.

  901 S Kingshighway St Sikeston, MO 63801-4415

• 

  Plaza Tire Service, Inc.

  1207 Enterprise Way Marion, IL 62959-5436

• 

  Plaza Tire Service, Inc.

  1503 E 5th St Metropolis, IL 62960-2717

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 22491985
  
  I have reviewed the business' response and am rejecting it because:
  The business is not acknowledging the emergency situation I had with my vehicle immediately after picking it up. This was not a normal issue for my vehicle. This was an extremely dangerous situation, and had to have been caused by the team at Plaza Tire. 
  Attached, they did not alert me to any problems with the engine on their diagnostic report. 
  
  I had a mechanic document their findings before and after the tire plaza service I received and found that there are new issues AFTER taking my car in. The mechanic has evidence to believe the torque on my vehicle was turned up due to the inability of the techs to keep my car running. When I dropped it off, I told them it runs slow sometimes and that if you just push the gas a little itll stay going and not die. 
  

  I genuinely do not want to drag this out in small claims court over such an old project car but if I must, I will. 
  
  Sincerely,
  
  ******* ***

  otely related to what I experienced after picking my car up. The tech denied touching anything other than the tires and denied all wrong doing. Even though my car had problems prior to the service, I let them know ahead of time and was not warned of any potential issues that would arise after servicing my tires.

  Business Response

  Date: 10/30/2024

  To Whom It May Concern,

  The customer came in on 10/30/24 and dropped off the vehicle at 7:57am, We went out to bring the car into the shop and the vehicle was difficult to get started. We had to drive with one foot on the gas and one on the brake. As the customer states in the complaint, the car had running problems prior to dropping the car off. We installed 3 tires and parked it back outside. When customer picked up car the salesman told him that we also had problems getting the car to start and also stay running. The customer picked vehicle up at ******. 

  Sincerely,

  Sun Auto Customer Care

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hood was left open after oil change. Amount was more than I usually pay. No one got ahold of me. Something needs to be done!

  Business Response

  Date: 10/30/2024

  To Whom It May Concern,

  We have spoken with this customer and worked out a resolution.

  Sincerely,

  Sun Auto Customer Care

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told that this ***** *** would call us, he ***** did... they did not miss the screw, they were showed it by my husband, and they did not fix it, but charged us for it and sent us on our way, the next day they refused to fix it, and said they would not put it back on, and that we needed to buy a new tire for it... wr had 2 paid for repair so we wanted tires to match and did not feel comfortable with the other patch, so had to pay almost 400 for the 2 tires... the price they gave us in the 1st place was NOT $75.00  more it was 50 ... and I was very unhappy and told him so... the manager laughed it off and acted like I was being over dramatic about asking to see if other tire was fixed and that we for sure got a oil change... still unhappy... with a 50 dollar credit towards over 400 tires.

  Business Response

  Date: 09/26/2024

  To whom it may concern,  
  
  Please see attached letter. 
  
  Thank you, 
  Sun auto customer care   

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Festus, ******** Location I brought in my company van to get the brake pads and rotors replaced. The van had no issues before dropping off just needed a routine brake replacement. Upon picking it up i noticed a terrible noise and vibration from the front left so i returned just a couple days later to get it fixed. They advised me i had to drop it off again because they were booked. I thought that was a bit weird because they caused the issue and its sort of urgent being brakes but i went ahead and dropped it off the following week. 3 days after dropping it off they called me to say they couldnt hear the problem. I then had to drive to the location to point it out to them. 3 days after that they called saying it was finished and the tech said he lubed the dry guide pins. About a week or 2 after picking up i hear the exact same issue. I call again and schedule the service with the service manager for another week after that on a saturday morning. He was clear with me that they would just redo the job entirely. I arrive saturday morning at my scheduled time for them to tell me they cant get it on the rack for a couple hours because of someone elses service. At this point i was tired of spending my time going to and from there numerous times but once again i went ahead and just left the vehicle with them. Whenever he called to tell me it was ready he stated that it was a broken caliper bracket and that they replaced it. Well, fast forward to another 3 weeks or so and i am hearing the SAME issue once again but worse than it ever has been. I called and spoke to someone today and asked if they are able to fix the issue or not and he said no they have done everything they can. Ill go ahead and repeat it, THEY CANNOT FIX THE ISSUE THEY CREATED. I was never once offered a refund or any sort of compensation for the multiple hours and trips i spent dealing with this issue. I will have to take the vehicle somewhere else and have them fix their mistakes.

  Business Response

  Date: 09/26/2024

  To whom it may concern, 

  We have contacted this customer, and they will be returning to our store so that we can look further into this issue. 

  Thank you, 

  Sun Auto Customer Care

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have my car tow to them because the car was running hot. I was advised it was the radiator. I told me it would cost $1400 and we gave the ok for them to fixed the radiator. After replacing the radiator now they are saying I need a new engine I was advise that either I would to need to paid $1400 for the work already done or $700 if I allow them to put the old parts back into 2006 **** Explorer. I was advise that now i need a new engine and his shop doesn&#**;t work engine. The Auto H32373131**3030303138H in ****************** is holding my Suv until I either pay them $700 or $1400. I never authorized them to repair nothing but the radiator. However, they are trying to charge me for additional work that wasn&#**;t approve by myself or my son.

  Business Response

  Date: 09/04/2024

  To Whom It May Concern,

  The customers car came into our location overheated. We replaced the radiator which was the cause of the overheating. After replacing the radiator, the car now has engine issues due to extreme overheating and continued driving. We had no way of knowing this condition existed until the Radiator was repaired. We only charged the customer for the radiator repair. The customer does owe for what we have done so far with the radiator. 

  Sincerely,

  Sun Auto Customer Care

• Initial Complaint

  Date:08/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for a tire change because of the advertisement of this business being the "quick change artists" and was told they had 5 tires they&#**;ve been working on for a week and couldn&#**;t get to mine and they were extremely rude to me. I don&#**;t believe they should advertise themselves this way if they&#**;re behind a whole week. I didn&#**;t appreciate being treated that way either.

  Business Response

  Date: 08/27/2024

  To whom it may concern,

   

  We have successfully contacted the customer and resolved their issue to their satisfaction. We are committed to providing our customers with the best possible ********************** and appreciate their feedback.

   

  Thank you,

  Sessily 
  Sun Auto Customer Care 
  

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 22003062
  
  I am rejecting this response because:
  

  I asked to put the car up on the racks to check out the car. They said my tires were bad and they had a special sale buy 3 get 1 free. They were backed up and told me it would be two hours before they could get to me. I asked if I could go to *******. He said no. So i waited and then they came in and said they were ready to start on my car after 2:30. I got out of there at almost 5:00. I asked to take my tires back with me. They said the older tire was not usable so i left. I showed the tires to the person I bought them from. He said they were fine they were only a year old. He wanted to see the older bad tire also. So I had to drive and make another trip to go get them. So they told me the finance company would not charge until this is settled (I remember someone telling me this). I want compensation for the tires, and everything that concerns the tires on the bill. Wheel balance-*****. Belt tpms-*****. Tire disposal 20. Tire protection plan *****. I will pay for half of the sales tax witch is *****. and half of the shop supplies 17. The one rep said he would do the flush over himself. Front brake pads ******, front disk break rotor ******, I am responsible for. The break flush service labor is ****** for labor and I have had 2 people say it was not done right. It should have been clear or bright color and it was passed the full line. 
  
  What was break fluid quarts 12/cs=175 dollars? For the compensation and my trips and time and the wrong they did me why did you replace tires when it was not necessary? Just because one was older does not mean I should have had all new tires. I could have driven home when I got new tires and it was time, not this situation. This is unsatisfactory in every way. For the tire compensation all those things above and everything combined=611.93 that I would like compensation for and will pay the ******. Plus the reflush is also what I want. 
  
  
  Sincerely,
  
  ***************************

  n charging me here. This happened in the ******************************************************************

  Business Response

  Date: 07/17/2024

  July 17^th,2024

  BBB

  **************************
  ******************

  RE: Complaint #******** ***************************

  To Whom it may concern,

  I have been working with this customer for weeks on this issue. She originally came in for brake issues. Her front brakes were grinding and needed replaced. We sold her front pads and rotors and a brake flush. While performing said services we noticed 1 of the tires was at 2/32 and the other 3 had shoulder wear. We offered her our promotional buy 3 get 1 free Nokian 1 tires which she gladly accepted. She took her old tires with her back to a tire shop not affiliated with plaza. That shop contacted me to inform me 3 of the 4 tires did not need replaced and sent me pictures. I inspected the pictures of the tires and agreed that there was in fact shoulder wear on the tires, but it was premature to replace them.

  My direct supervisor and I offered the customer 2 different solutions. She could bring the old tires back and we would remount and balance them and refund her money for the tires or refund her $371 dollars which was the cost of 2 tires since she got 1 free and she could keep the new tires. I even spoke to the owner of the other shop she frequents in case she felt more comfortable with him, and he even agreed that our offer was more than fair to her. We have not received any other feedback from her on which option she would like us to do.

  Sincerely,

  ***************************

  Plaza Tire Service #****

   

• Initial Complaint

  Date:06/13/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and that is understandable and now understood. Just would prefer that that be relayed more clearly as missing the phone call was an inconvenience to arrive and have no service not knowing that. Also some of the customer behavior was odd. Prefer one and done service.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/14/2024

  To whom it may concern, 

  The customer had scheduled an online appointment at our store, but, due to our current workload and staffing, we were unable to accommodate him at the appointed time. In these cases, an employee from the store is required to contact the customer to inform them that we are unable to honor their appointment. A voicemail was left for the customer that morning, ahead of his intended arrival time. Upon arriving, he confirmed that he had received the voicemail. However, the customer still expected to receive **********************. 

  Thank you, 

  Sun Auto Customer Care

• Initial Complaint

  Date:03/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the tires for our vehicle from Plaza Tire. We opted to purchase their road hazard service, which will repair if possible or replaced blown out or otherwise damaged tires. My wife had a tire go flat instantly on the interstate. We were forced to pay for a new tire because they stated the tire was damaged from driving on it while flat which destroyed the side walls, rendering it unable to be repaired. My argument is that a flat tire in the interstate is not a situation where the vehicle can be immediately stopped. When she noticed the issue she was in heavy traffic and had to wait to merge over to the shoulder for half a mile. I have spoke with that location twice. I have submitted two separate inquiries on their website over the course of two weeks with no response

  Business Response

  Date: 03/25/2024

  To Whom It May ***************** have already refunded **** back $82.71 to his card.  The customer has agreed that this was a fair resolution and the customer thanked me for taking care of the issue for him.

  Sincerely,

  Sun Auto Customer Care

• Initial Complaint

  Date:03/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Plaza tire service on February 26,2024 , on March 12th i noticed my car was driving awful and was pulling really bad i looked at my tires and they were bawled and had wires showing . if the tires were BRAND NEW like they said no way this could have happened within 3 weeks . i called tire plaza service and they said that there was nothing that they could do for me .. i spent $327.05 on these tires . & do not have the funds to go out and buy brand new ones AGAIN .

  Business Response

  Date: 03/20/2024

  To Whom It May ***************** have contacted the customer and we informed them that would be glad to look at the vehicle and work with them on cost of tire replacement. We will be happy to help out the customer further. 

  Sincerely,

  Sun Auto Customer Care