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Business Profile

Tire Dealers

Plaza Tire Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

This profile includes complaints for Plaza Tire Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Plaza Tire Service, Inc. has 65 locations, listed below.

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    Customer Complaints Summary

    • 48 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint: ********



      I am rejecting this response because:  I have already replaced the tire with another service provider. 







      Sincerely,



      ******* ******oes flat (the left rear tire). I don't know if that was the tire these guys screwed up the first time but they replaced all four of my tires anyway so either way, it seems highly suspicious that it happens just a month after going to them. I look at the flat and it was a two foot gap in the tire that looks like it disintegrated along the tread. I still have the tire itself and a picture of it. The business said that this is the kind of flat that happens when a tire is low on pressure. The thing is, I drove less than 60 miles on it. The pressure was fine. He "*******" images of flats from tire pressure to make his point but I wasn't buying it. At any rate, the tire was inflated but he did not accept my word for it.
      I asked for a refund. He was very defensive because he could see I wasn't buying his excuses. He offered to replace the tire and "adjust" the bill by $44 dollars. I refused.

      Business Response

      Date: 01/09/2023

      we will replace the one (1) tire at no charge for the customer. 

    • Initial Complaint

      Date:11/19/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution, while not a full refund per the quote given, will suffice.

      Sincerely,

      *******************

      Business Response

      Date: 12/02/2022

      CUSTOMER WAS SENT A REFUND ON 11/25/2022

    • Initial Complaint

      Date:11/03/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took in my vehicle to have it worked on. They replaced all the tpms sensors or said they did, they are still not functioning properly, I paid $432.80 they was supposed to replace, mount and balance both rear tires with tires I provided. They damaged one of my wheels and never said anything to me about the damage and tried to hide it like we wouldn't notice. I talked to **** the store manager he said he would have a wheel repair company fix the damage. I have not heard from or spoke to any wheel repair company. One of the tires they mounted goes flat every 24 hrs. The tpms system still isn't working properly. This is week 3 and I still haven't received any call or confirmation of when my wheel will be fixed or replaced. I spoke to ***** the regional manager, he spoke with **** and he called and assured me someone would be calling to fix the wheel. Still have not heard from the repair company. So I have a car I can't drive safely to get where I need to be. I need this vehicle to operate properly as they was supposed to fix it but it came out worse than when I took it in. I want my wheel fixed or replaced, and I want my money back. I don't want plaza to do the work as they are incompetent and untrustworthy.

    • Initial Complaint

      Date:09/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint: ********



      I am rejecting this response because:







      Sincerely,



      ****** ******* they denied all fault without any proof. We then tried to contact the main office and they seemed like they were going to help and said they submitted a claim and it was denied due to them not being at fault. However, when they went to inspect the car at the repair shop, the owner watched them look at the car for five minutes and then give back the keys, deny fault, and leave. We need help.

      Business Response

      Date: 09/12/2022

      When we changed the customers oil the vehicle already had a check engine light and traction control light on. The customer claims that there was hardly any oil in the vehicle. If the vehicle didn't have a sufficient amount of oil there would have been a low oil light displayed on the dash upon the vehicle leaving our location. If no or very little oil was in the engine the car would not have made it across town before the engine would have failed. The vehicle traveled about 300 miles before the engine failed. It was reported to us that the vehicle has a cracked head and a cracked head can cause oil lose. According to all the information we have we put the correct amount of oil in the vehicle and their were no leaks found from the oil plug or oil filter. Therefore we do not accept the consumer's claim

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I also want to thank ***********************************, he was super professional and great to deal with! We should all strive for the customers service and amazing attitude he gives to their customers. A+

      Sincerely,

      *******************ey werent brand new wheels and how careless they were.

      Business Response

      Date: 09/02/2022

      We have contacted the customer and agreed on a refund. We will be sending a refund check directly to the customer

    • Initial Complaint

      Date:08/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      ******, IL location

      I was sold parts I did not receive and was charged double for those parts. I was also sold a part I didn't need. I have **** **** **** that I just put new shocks, tire rods, lower ball joints, etc. I got a $99 front wheel alignment. They called me and said they are having trouble getting the front end aligned, you need a cam adjustment. I didn't understand and I asked about the lower control arms. They charged me for 2 cam kits but they didn't use all of it. They should've just done the lower control arm. I picked it up and they said it would be about $45 for each kit. I paid and I noticed they only installed one cam nut and bolt. I drove the truck and there was so much movement on the front end, you can tell it was not aligned. The front left side was terrible. All they said was it wasn't like that on the lift. I spoke to Tommy the manager and he basically said I got everything I was paid for.

      Business Response

      Date: 09/02/2022

      Our Manager claims all parts & services were completed on the customers vehicle that they were charged for. We would like to have the District Manager from the area meet with the customer to inspect the vehicle to see if all parts and services were performed as charged for. When would be a convenient time for the customer to meet with us?

    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint: ********



      I am rejecting this response because: there was nothing wrong with my sensors until they rotated my tires.







      Sincerely,



      ***** ******

      Business Response

      Date: 08/22/2022

      The customer states that their TPMS sensors just need to be reprogrammed. To reset the the TPMS tire light we used a TPMS scan tool that reprograms the system while checking the system . During the scan of the sensors the scan tool indicated that 2 TPMS sensors were not reading and required replacement. The customers vehicle is a 2009 model and the expected battery life for a TPMS sensor is 8-10 years. The customers sensors are 13 years old and have reached the end of their usable life. You cannot just replace the batteries because they are sealed inside the sensor, therefore the sensor must be replaced. If the customer still thinks their system just needs reprogramming they may come to the store and we will let them watch and view the TPMS tool as it scans the system and attempts to reprogram the sensors. 

    Plaza Tire Service, Inc. is NOT a BBB Accredited Business.

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