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Business Profile

Travel Agency

Wandering Puffin, LLC

Reviews

Customer Review Ratings

5/5 stars

Average of 58 Customer Reviews

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Review Details

  • Review fromChad W

    Date: 03/21/2025

    5 stars

    Chad W

    Date: 03/21/2025

    I'm usually a scrappy traveler who does his own planning, but with work and life being so hectic, I needed help putting together a much needed vacation... otherwise I'd never get around to taking it. I had two requirements for Jamie: 1) I wanted a medieval history tour in the UK 2) I didn't want to do any thinking in regards to logistics, travel, timing, etc. With only a few weeks to work with before the trip, Jamie acted quickly and methodically and was very responsive, reaching out numerous times to ensure he was getting the details suited to my preferences and budget. The trip ended up being fantastic... the itinerary brought me to several storied cities in England and Scotland to see important castles and cathedrals, complete with tour guides. All hotels and trains were sorted, all I had to do was roll out of bed and follow the instructions he sent. Would definitely leverage Jamie again if I needed a memorable travel experience but faced decision paralysis.

    Wandering Puffin, LLC

    Date: 03/24/2025

    It was an absolute pleasure to work with you on your recent Medieval history adventure in the **. As I have a bit of a connection, in the family in terms of that time in history, it was a lot of fun to create the experience that fit your requirements. I am so thrilled to hear that you had an amazing time and truly appreciate your trust in me to put it all together. I pride myself on making sure that the trips that my valued clients take and trust their time and hard earned money in my travel business are as streamlined and as customized to each and every client's wants and needs. I have built my business on repeat, referral and reviews and look forward to working with you again, and anyone you may refer my way. You review and your business are truly appreciated. Thank you once again.
  • Review fromLaura T

    Date: 03/05/2025

    5 stars

    Laura T

    Date: 03/05/2025

    Jamie went above and beyond to create the perfect itinerary for us in Argentina. We had a wonderful mix of planned adventures and leisure time that left us excited to experience the next cultural encounter/excursion. Jamie was very responsive and made the entire process go so smoothly, no less across multiple time zones, especially when he helped us navigate a connecting flight cancellation due to snow in TX, which required flying out a day later and adjusting our first tour time. We would definitely use Wandering Puffin again for our next international adventure and highly recommend his services.

    Wandering Puffin, LLC

    Date: 03/06/2025

    I very much appreciate your kind words of your experience working with me and my company to plan, arrange and advocate for you during your Argentine adventure. I take pride in being able to solve issues that arise in the course of my client's travel adventure and I was glad to be there to assist during that schedule and cancellation situation, so we were able to minimize its impact on your holiday in *************. Your business is truly appreciated and I very much look forward to working on future travel adventures for you or anyone you refer my way, as I have built my business on repeats and referrals and the reviews of my valued clientele. Thank you once again for having allowed me the opportunity to earn your business. It is truly appreciated.
  • Review fromPaul Z

    Date: 02/21/2025

    5 stars

    Paul Z

    Date: 02/21/2025

    Hi Jamie, We just want to thank you for planning an excellent vacation for us to Costa Rica. It couldn’t have been better! Excellent tours, resorts, hotel rooms, food, variety and activities. Thank you again. This is the best vacation I’ve ever had, not including our honeymoon : ) We love Costa Rica. I think we’ll be coming back. Gracias ?? Paul

    Wandering Puffin, LLC

    Date: 02/22/2025

    It was with great pleasure the trust you have in my colleagues and I, with whom I work, to ensure that you had an excellent vacation in **********. It was truly my privilege to have this second opportunity to plan this holiday, given the first holiday was cancelled due to circumstances beyond anyone's control. I am so glad you had an amazing time with the balance of activities, the resort choices and the variety and excited to work with the two of you again, when you are ready to once again travel. Your business is truly appreciated. Welcome home and thank you so much for the return opportunity this most recent travel adventure!!!
  • Review fromTom M

    Date: 02/20/2025

    5 stars

    Tom M

    Date: 02/20/2025

    I am a returning customer. Why? Because you cannot find someone who works tirelessly to fit your budget and your needs to give you the most fantastic getaway possible. It has been TOO MANY years since we last were able to get away on a vacation. When we finally had the time again, Jamie was my first contact even with many years in between contact. He adds a personal touch and you can tell he truly cares. I'd even consider myself a "high maintenance" customer in my requests and he still takes the time, the energy, and the effort to accommodate and shoot it straight to me. I trust him and you should too. I cannot recommend him more. You will not be disappointed.

    Wandering Puffin, LLC

    Date: 02/21/2025

    I truly appreciate that you returned to me as it has been many years since your last arranged vacation, I did, and very glad I was able to make it come true for the two of you. Your business is truly appreciated and glad you had such an amazing time in ******, to get out of the cold North Dakota winter. I look forward to working with you for years to come and for anyone you may refer my way as I have built my business on repeat, referral and review business. Thank you so much again and welcome home!!!
  • Review fromKimberly K

    Date: 02/04/2025

    5 stars

    Kimberly K

    Date: 02/04/2025

    Jamie booked our first cruise for us - 11 days in the Caribbean. We were very happy with the entire experience. Jamie always pays attention to details, and it makes for a smooth trip! We flew into Miami a day early which is always a necessity when coming from Minnesota! The hotel we stayed at was a perfect location and allowed us to easily walk across the street to shops and restaurants. Getting to the port was also very easy. MSC was terrific. Jamie secured a mid-ship balcony room - it was worth it. Very fun to watch the sun rise coming into port or watching sun set while leaving port. Made for some great pictures! Food was very good - especially the seafood, pizza, and desserts. There was a great variety, and you could always find something to meet your needs. The shows were FANTASTIC and there were lots of activities onboard to keep everyone busy. The excursions that Jamie booked were great. It is always nice to just let someone else direct the activities. We also booked a couple additional excursions on board through MSC, again great experience. Everything about this trip was terrific and went smoothly. We did use a private car service from the Miami airport to our hotel and then from the cruise port back to the airport. This is a WONDERFUL indulgence - do it once and you will never go back! We will continue to use Jamie. Always an excellent experience and NO surprises!

    Wandering Puffin, LLC

    Date: 02/05/2025

    It was absolutely my pleasure to arrange this next adventure for you. Having a repeat opportunity to work with you was truly appreciated. I am so pleased to hear that this experience with MSC was to your satisfaction and pleased that you enjoyed the shore excursions and the private arrival and departure transfers. I take great pride in making sure every aspect my valued client's travel is attended to the best of my ability and providing ideas that make the most sense logistically is very important. It is what my clients trust me to do, to provide the best options for the experience and to provide the best value. I very much look forward to working with you on your next travel adventure, wherever it may be and for anyone you may refer my way, as I have built my business repeat business, reviews and referrals. Thank you again for your business. It is truly appreciated.
  • Review fromBrad D

    Date: 11/20/2024

    5 stars

    Brad D

    Date: 11/20/2024

    This was our first oversees trip to Italy and Jamie was terrific! We are so thankful for his attention to every detail, his reminders and his planning is outstanding. We visited the magical Venice along with the islands. We moved on to Florence where the cooking class & wine tasting was amazing, took the train to Sorrento for breathtaking views of the coast and 5 star farm to table lunch! The drivers and tours were incredible. We met Rosa in Rome for a delightful tour that came to life. Memories to treasure of Italy with our dear friends! We would recommend Jamie, he is honest, organized and thorough in all the details of his work.

    Wandering Puffin, LLC

    Date: 11/21/2024

    Thank you so much for your high praise of my services arranged for your travels here in *****. I am so glad that you had a wonderful time in *****. It was absolutely a pleasure to meet you here, as well. I know that my guides were truly thrilled to be able to share their home with you and your wife. Your business is truly appreciated and I very much look forward to working with the two of you again on your next travel adventure and anyone you refer my way, as I have built my business on repeat and referral business, as well as the reviews of my valued clientele. Thank you once again for the opportunity.
  • Review fromKim G

    Date: 11/12/2024

    5 stars

    Kim G

    Date: 11/12/2024

    Our family has taken numerous trips over the past twenty five years with the help of Jamie Bachrach, owner of The Wandering Puffin. We just returned from another fabulous trip in Italy in September. Jamie made the trip easy with air travel, transportation, informative tour guides and accommodations. He did not miss a single detail, once again. He even met us at the airport to make sure everything went smoothly for our group. His wonderful and knowledgable wife, Rosa was our tour guide in Rome. She was such a joy to be with as our friend and tour guide. We can't say enough how we enjoy all of our travels that Jamie has arranged for us, such as France, Costa Rica, Spain, Disney World, Czech Republic, Poland, Budapest and a few others. We look forward to many more great adventures lined up by Jamie in our future.

    Wandering Puffin, LLC

    Date: 11/13/2024

    Thank you for your continued trust in me, my colleagues and my recommendations in planning all of these adventures over the years. It is and has been a true pleasure to arrange these travels this past quarter century and look forward to many more opportunities to do so. We absolutely enjoyed our time with you here in ****. Thank you so much again for your business. It is truly appreciated and look forward to future adventures for you and anyone you refer my way.
  • Review fromMike S

    Date: 11/08/2024

    5 stars

    Mike S

    Date: 11/08/2024

    I want to thank Jaime and Rosa for an outstanding Italian adventure. We had experiences and saw sights that will stay with us for a lifetime. From experiencing the Trevi fountain, the inside of the Colosseum and the Appian Way, the flavors of Rome (especially the porchetta), and then to the small scenic town of Tivoli with the two historic villas and fountains, to say nothing of the adventure of the regional train to board our ship for the cruise. Then the time in Venice especially the trips to the islands of Murago and Burago. And then Florence, to see the Duomo, the statue of David (considerably larger than expected), the views from the piazza di Michelangelo, the cooking class, the gelato along with side trips to Sienna and Parma. The story and tasting of the balsamic vinegar really stood out to me as different (better) than expected. And then finally to Milan with the Galleria, the Duomo (one of the most impressive cathedrals that I have seen rivaling the cathedral at Cologne and the Sagrada Familia in Barcelona), and then the trip to Lake Como, St. Moritz and the the scenic train to Bernina. Wow what a trip. Thanks for the trip of a lifetime, at least until our next one.

    Wandering Puffin, LLC

    Date: 11/09/2024

    It was such a pleasure to have you come to ***** for a visit, actually a true adventure in every sense of the word. We were also very pleased to meet you in person while here in ****. Thank you so much for having allowed us the pleasure of arranging your Italian adventure and having you experience as much as you could in many different parts of the country. Your business is truly appreciate and look forward to arranging your next travel adventure or for anyone you refer our way.
  • Review fromVenita S

    Date: 11/07/2024

    5 stars

    Venita S

    Date: 11/07/2024

    Jamie made sure our Italy trip was awesome! Our tours through his company made our trip!! Loved the cooking class in Florence!! I was able to check boxes off my bucket list I wasn’t sure I would ever get to see. I got to see David, The Sistine chapel and the Last Supper. Jamie has done trips for us in the past, so trusting him to make our Italy vacation the once in a lifetime trip we wanted was an easy choice and the right one!!

    Wandering Puffin, LLC

    Date: 11/08/2024

    Thank you so much for your kind comments and I am so glad you were able to check off a number of bucket list items. For me, and after all these years, to meet you in person and the rest of the group, an absolute pleasure. Your business is truly appreciated and your trust in me to come through for you. I look forward to arranging your next travel adventure and for anyone you may refer my way. Thank you so much again.
  • Review fromSharon R

    Date: 11/04/2024

    5 stars

    Sharon R

    Date: 11/04/2024

    Nearly any travel agent can get you from Point A to Point B. If you want one that can take you from A to B to C to D to E to F to G ... talk to Jamie at the Wandering Puffin. He crafted a seven country, nearly two-month trip for me and my niece this year. Problems? Yup! Iceland Air decided they were not going to fly to Greenland - Jamie pivoted quickly and our Greenland adventure turned into a delightful time in Norway. That's the kind of agent you want - one who can turn a disaster into a memorable experience ! Call Jamie - he's been my "Go To" Guy for over a dozen years. Sharon *******

    Wandering Puffin, LLC

    Date: 11/05/2024

    It is with great pleasure that I accept your very kind review. I always appreciate a challenge in creating an amazing adventure for my clients and yours certainly, as others fit the bill. I was very happy to find options and a appropriate solution when the airline abruptly cancelled your flights to ********* and pivot to another wonderful place, and overall, I truly enjoyed putting all the pieces to the puzzle together for the two of you. It also was a great pleasure to meet you in person, here in ****, for the first time after having you as a valued client for those dozen or so years. Thank you so much for your business. It is truly appreciated and I look forward to working with you again on your next travel adventure or for anyone you send my way.

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