Complaints

This profile includes complaints for Best Buy Stores, LP - US Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Best Buy Stores, LP - US Headquarters has 566 locations, listed below.

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• 

  Best Buy Stores, LP - US Headquarters

  7601 Penn Ave S Minneapolis, MN 55423-8500

  
• 

  Best Buy Co., Inc.

  4251 Outer Loop Louisville, KY 40219-3850

• 

  Best Buy Company, Inc.

  9901 Brook Road Glen Allen, VA 23059

• 

  Best Buy

  1980 Griffith Road Winston Salem, NC 27103

• 

  Best Buy-Schaumburg

  900 E Golf Rd Schaumburg, IL 60173-4504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a protection plan which they refuse to honor- they are lying about what happened after over $2,000 dollar spent and then additional money which they advertise as protection of products purchased- it is theft and fraud

  

  Business Response

  Date: 08/17/2022

  Dear BBB,

   

  Thank you for bringing this to our attention. Though the complaint does not provide much detail, I was able to locate a case in our system where ****** worked with a member of our ************ Team. They did inform ****** that physical damage is not covered by the Geek Squad Protection plan and this was deemed physical damage by a qualified Geek Squad Repair Agent. Furthermore, the owner of the Geek Squad Protection Plan already contacted us and requested we cancel plan for a prorated refund. This was processed on 8/6/2022.

   

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I have ordered a game table from Bustbuy online on 07/20/2022 and picked on 08/02 from the store ***** ****************************************, **********, 21740-2064, which is about 90 miles from my home. I opened the box on 08/07 and found the table was broken. I called the busy buy customer service and informed about the damage and requested for a pick-up as online I don't see the return pick-up option. Since then I have been calling Bust- buy customer service several times. But the response was, will be picked within ***** hours time. Finally on 08/02, I received a confirmation that they have scheduled a pick-up with **** but *** never showed until 08/06. The below are the reference case # with ***. I was asking to refund money if they can't pick-up the item. I spent at least 6 hours on different phone calls. But I couldn't get the resolution. Please help me.Case# ********* Case# ********* Case # ********* Case# ********* Case# ********* Case# *********

  

  Business Response

  Date: 08/17/2022

  Dear BBB,
  
    Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused. We are contacting the customer with their supplied phone number, and are working towards a resolution for their   concerns. The customer also has our direct contact information for further questions regarding their complaint.
  
  Best Regards,

  Customer Answer

  Date: 08/18/2022

   I am rejecting this response because:
  
  Best Buy customer service didn't resolve my issue properly.  I had to spent ********************************************************* and said they can't help to arrange pickup and they can't accept returns as it was delayed.  The delay happened due the Best Buy support issues.  I have informed about the damaged product with in 5 days of the pick-up.  Finally I took the product to the nearest best buy store and they could only provided store credit, but not the refund.  

   

  I travelled more than 200 miles for this product pick-up and return and couldn't get the proper refund.  On top of it, I spent multiple calls with the customer service team, about 10 hours I wasted and every time I get a different response from the ** team.  They can't track on the previous cases on the call recordings what was discussed, complete disconnect in the support process and at the end gave up on me.

   

  Best Buy didn't provide the proper resolution, wasted my time, money and energy.

  

  Business Response

  Date: 08/19/2022

  Dear Better Business Bureau,

  
  Best Buy feels that we have fully addressed ******************************* concerns that were forwarded to your offices. Our return policy specifies that items must be returned within 15 days of purchase. The store made an exception for the customer and the customer was able to return their product after the 15 day return/exchange window and received a refund as a store credit according to our policy. Since the store credit was offered to the customer, and they accepted it, Best Buy considers this matter closed. 

   

  Best Regards,

  Best Buy

  Customer Answer

  Date: 08/22/2022

   I am rejecting this response because:
  
  Best buy customer is not able to understand the customer issue, this is what is going on since the beginning.  As I mentioned earlier, I have informed to the Best buy within 5 days of the my pick-up, that the table has been damaged and request for arranging a pick-up.  Bust buy is keep failing in arranging the pickup and delayed for 6 weeks.  Best buy cannot blame customer for the delay in their service.  This is absolutely nonsense.

   

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ASUS Q409ZA through Bestbuy.com only 7/4/22 and received it on 7/7/22. After less than 1 month of use left hinge broke breaking the lower left side of the screen making it unusuable. There is 1 year manufacturer warranty through Asus, (Please see attached) they said that this model is not covered by their warranty because it is a Bestbuy exclusive model. Which Bestbuy did not state anywhere on their product or have any fine print showing that this isn't covered by manufacturer's warranty. I went to bestbuy store in edgewood *******, ** where *************************** the store manager was not very helpful and gave me a wrong number to ****** Bestbuy help number 1-866-best-buy after my complaint and only told me that there is nothing they can do in the store and I have to call the help number. I called the help number and supervisor of computer services, ****** (Agent ID# ******** stated that there is nothing they can do and try to take it back to the store. I asked for supervisor that can assist, he stated that there are no supervisor who can help on phone and either go to store or write a letter and there is nothing that can be done. I called Bestbuy several times before that also, they said go to store, they can't help, also got hung up on and didn't get received call. BestBuy should be aware that as per their contract with ASUS, the manufacture warranty is not valid and they should either provide warranty themselves or make sure to advertise or inform buyers that there is no warranty at all so buyer can make the decision to buy the warranty or not. This is False Advertising and best buy should be liable for either refunding or repairing my computer as I was schemed into buying a laptop with zero coverage or warranty. Attachment clearly shows the warranty info and the bestbuy website also states there is manufacturer warranty on the laptop. I'm still trying to dispute with bestbuy and I want them to let buyers know ASUS warranty is not covered

  

  Business Response

  Date: 08/17/2022

  Dear BBB,

  Thank you for bringing our clients concerns to our attention. We will be reaching out to client to provide our contact information as well as working with the local store for assistance in a resolution. 

  Thank you ,

  Best Buy 

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an amp for my vehicle from this best buy store. Their technician installed it in my car. They supposedly contacted the manufacturer because the amp was not working properly and fixed it temporarily. My car almost caught on fire because of this. I have gone up to the store to get them to fix this but was told it was my fault. This is unacceptable. They installed it and they should fix this problem.

  

  Business Response

  Date: 08/16/2022

  Dear BBB,

  Thank you for bringing our clients concerns to our attention. We have reached out to client for additional information as we are working with them for a resolution. 

  Thank you,

  Best Buy

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30, 2022, I bought an item, Oculus 2, from Best Buy. It came with free three month ******* premium subscription. The subscription code didnt work and I had to call support. They got it to work for one month but promised I wouldnt be charged after the first month. He assured me and it would carry over for three months for free. After the first month I did get charged. I contacted Best Buy support and they reimbursed the charge. They promised they cancelled the subscription. However, on August 4, 2022, I got charged again for $12.65. Best Buy support told me to call a number that they gave *** called. I called that number and they said they cant help me and that I need to call *******. Theres no way to call ******* to get a refund. This was a promotion by BestBuy and they should provide support. I'm requesting a refund of $12.65.

  

  Business Response

  Date: 08/17/2022

  Dear BBB, 
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused. 
  We are contacting the customer with their supplied phone number and are working towards a resolution for their concerns.  
  The customer also has our direct contact information for further questions regarding their complaint.
  Best Regards, 

  Customer Answer

  Date: 08/17/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a laptop on June 30th 2022 for ******* on my credit card and then 300 something in store credit. The wrong item was sent and I told them this and then they were going to send out a replacement. The replacement ended up being delayed so I figured I should get a refund and purchase the correct item. I still havent received the refund. Ive called and chatted with numerous Best Buy reps and I cant get a resolution. I keep getting vague youll get your refund in ***** hours, well its been almost a month and I still havent received anything at all. Ive tried talking it out with Best Buy reps but I cant get anywhere. No one can give me anything concrete. I know that according to my rights as a consumer under the **** I dont have an obligation to send in the incorrect item, but I wouldve done that had I received the refund. Im not sending something back when it looks like I wont receive my money back. Since I have no obligation to, it looks like the best guarantee I have is to sell the item to recoup at least some of what Best Buy is refusing to refund to me.

  

  Business Response

  Date: 08/17/2022

  Dear BBB, 
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused. 
  We are contacting the customer with their supplied phone number and are working towards a resolution for their concerns.  
  The customer also has our direct contact information for further questions regarding their complaint.
  Best Regards,Tell us why here...

  Customer Answer

  Date: 08/18/2022

   I am rejecting this response because:
  
  I dont trust Best Buy to resolve this. I had called them and contacted support every 2 days and got no where until I had involved the BBB. This isnt a resolution, just an email saying theyve said something, which is not enough for me to trust them.

  

  Business Response

  Date: 08/21/2022

  Dear BBB,
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused. 
  

  We have contacted the customer using their supplied phone number and email. we are currently waiting on information from the customer before we can continue with their claim. We are still working towards a resolution for their concerns.  
  The customer also has our direct contact information for further questions regarding their complaint.
  Best Regards, 

  Customer Answer

  Date: 08/22/2022

   I am rejecting this response because:
  
  This isnt a solution

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Ping-Pong Table from Best Buy. When I opened the box the table was damaged on the corners. I promptly called Best Buy to notify them and started a case. It has been over week and they are not solving the problem. They have told me so many different things it is hard to keep track of them. My last conversation was with a supervisor who told me I had to keep the item and no refund would be given.I would take the item back to a store, but it's too big to fit in my car.All I did was receive a damaged item. I need my money back and for them to pick this item up ASAP!

  

  Business Response

  Date: 08/17/2022

  Dear BBB,

  Thank you for bringing ************************* concern to our attention. We were disappointed to learn about the issues he encountered when attempting to return a damaged product. We have been in touch with ************** and this matter has been resolved.

  Respectfully,

  Best Buy 

  Customer Answer

  Date: 08/18/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from Geek Squad Billing Team for a Geek Life ********************* which I are my husband ***************************** who passed away June 26, 2022; we have never purchased a Geek life ********************* for $199.99 total $290.97. We have been attacked on a monthly basis by SCAMMERS. THE GOVERNMENT WILL NOT STOP THESE ATTACKS. SO, THESE INDIVIDUALS ARE MAKING A BUSINESS OUT OF THIS. THE INVOICE IS #******** AND THEIR INVOICE STATED HAVING RENEWED YOUR SUBSCRIPTION WE NEVER HAD A GEEK LIFE LOCK SECURITY SERVICE WHICH IS STATING $199.99. SO, GEEK SQUAD BILLING TEAM WILL HAVE TO SEE WHERE THAT PURCHASE WAS MADE FROM AND WHO MADE THE PURCHASE. WE ALSO HAVE IDENTITY THEFT. IF THESE COMPANIES ARE HIRING SCAMMERS TO SCAM CONSUMERS BECAUSE WE HAVE BEEN TARGET BY ******** AND PURSUED ON A DAILY BASIS. WHAT I WANT IS FOR GEEK SQUAD BILLING TEAM TO CANCEL THIS INVOICE #******** that was sent to my husband email address. As I stated before the government have no interest in stopping scammers. So please report this to your scam department.

  

  Business Response

  Date: 08/23/2022

  Dear BBB,
  
  Thank you for bringing the customers concerns to our attention.  We apologize for any frustration or inconveniences this may have caused.
  
  We have reached out to the customer to obtain the email received about the Geek Life Lock Security as this appears to be a scam from an entity impersonating the Best Buy/Geek Squad name as we offer no such life lock security.  We are awaiting a response from the customer with the information requested. 
  
  Sincerely,

   

  Best Buy

  Customer Answer

  Date: 08/23/2022

   I am rejecting this response because: I need what has happened from Best Buy to mail to me a letter of apology of the scam, sent to my address *********************************************************** 23824.  This letter is very much needed. 
  Today's date is Aug 23, 2022. This letter is needed as soon as possible. 
  
  

• Initial Complaint

  Date:08/08/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An order with Best Buy was submitted the beginning of June for an entertainment center and geek squad assembly. The order was cancelled, with the entertainment center being shipped back to the manufacturer. The geek squad part of of my invoice was refunded. The entertainment center was to take up to 15 business days. Several calls were made with customer service which they claim to have on their records. The 15 business days has come and gone, which was confirmed today 05Aug22 by customer services. At first they started it could take up to another 15 days to process, but its now in escalation. That said, the refund might still be out 15 days plus.As for supporting documentation, CS claims they don't have the ability to ability to send an email with confirmation. I do have a reference number if needed.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on july 20th 2022 i went to ******* best buy to open my credit card that got closed ,, and i wanted to purchace a av reaciver order StoreNumber1058 001 **** 072522,,and at the time i gave 300 dollars to a best buy store clerk to put money down on the av reaciver so my payments would be lowerd andon july 27th i was suppose to pick it ** in the **************** but i got my av reaciver fixed and i no longer needed it,, ,, i asked for my 300 dollars back i put down ,the **************** has to have a paper trail or a recipt on july 20th 2022, best buy clerk told me i will have to contact the cti best buy credit card company ,, well the best buy credit card company is having problems and not helping me at all.. i tryed contacting best buys corp office with no luck just transfers me to bestbuy customer service ,, I NEED MY 300 DOLLARS BACK ,,or i will be closing my ***** credit card,, i tryed filing this before but i got no email responce back

  

  Business Response

  Date: 08/16/2022

  Dear BBB,
  
  Thank you for bringing the customers concerns to our attention. Please know we contacted the customer who stated that the issue has been resolved.
  
  Best Regards,
  
  Best Buy