Complaints

This profile includes complaints for Best Buy Stores, LP - US Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Best Buy Stores, LP - US Headquarters has 566 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Best Buy Stores, LP - US Headquarters

  7601 Penn Ave S Minneapolis, MN 55423-8500

  
• 

  Best Buy Co., Inc.

  4251 Outer Loop Louisville, KY 40219-3850

• 

  Best Buy

  13141 City Station D Jacksonville, FL 32218

• 

  Best Buy Company Boardman

  561 Boardman Poland Rd Boardman, OH 44512-4909

• 

  Best Buy Company, Inc.

  1560 Koger Center Blvd N Chesterfld, VA 23235-4721

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered television va online May 22nd. ** was scheduled for delivery and installation. On day of scheduled delivery the technician said he arrived at the south loop ******* location where it was supposed to be picked up and it was not there. Could not be delivered and customer service rescheduled for another day. This same cycle of rescheduling with a new technician with no product being delivered has happened 4 times in total since May 22nd. The customer care continues to reschedule without our permission. WE WANT A REFUND AS THE **** IS NOT AVAILABLE.The technicians continues to go to a location and the item is not there. ************* then cycles the order back into rescheduling. We have emailed, called, begged for a refund. None has been provided. This cycle has continued for a month. We have no help. Management won't speak with us or return a call. The customer team refuses to transfer us to a resolution department and they refuse to provide a product or refund. We want a refund and never want to do business with them again since we have no product. Please desperately seeking assistance. This is bad faith.

  

  Business Response

  Date: 06/23/2025

  Dear BBB,
  
  Thank you for bringing the customers concerns to our attention. Please know that we reached out to the **. They stated that the TV was delivered after they reached out to the CEO. They wish no further follow up. If they have any outstanding questions though, theyre welcome to reach out using the contact information provided to them directly.
  
  Sincerely,
  Sidra 
  Best Buy Corporate

  Customer Answer

  Date: 06/23/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is sufficient. I will not be conducting business with this company in the future and find their last minute efforts after the BBB began mediation insulting and poorly executed. I hope this disastrous customer experience has gotten appropriate attention from their leadership and shareholders as their reputation and brand values remain in question. Thank you

   

• Initial Complaint

  Date:06/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased item BBY01-807064066039 on June 10th with a promised delivery date of June 12th, no shipment yet. On June 16th reshipped according to Best Buy and promised delivery date June 17th. Still no delivery now say June 21st for delivery. All I want is my product

  

  Business Response

  Date: 06/23/2025

  Dear BBB,
  
  Thank you for bringing the customers concerns to our attention. Please know the ** was contacted and they informed us that they received the order. If they have any outstanding questions though, theyre welcome to reach out using the contact information provided to them directly.
  
  Sincerely,
  Sidra 
  Best Buy Corporate

  Customer Answer

  Date: 06/23/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased case and screen protector for my phone. Item arrived early when I was out of town and when I got back the package was not at my home. I contacted best buy who stated to contact ******** for help, door dash referred me back to bestbuy stating they have nothing to do with the order refund. Contacted beat buy again and they agreed to refund the order and then days later stated they would not be doing that and to contact doordash again. I have not received the order and they will not reship or refund it

  

  Business Response

  Date: 06/20/2025

  Dear BBB,
  
  Thank you for bringing the customers concerns to our attention. Please know after further investigation Best Buy will be unable to process a refund for the cx. If the customer have any outstanding questions though, theyre welcome to reach out using the contact information provided to them directly.
  
  Sincerely,
  Sidra 
  Best Buy Corporate

  Customer Answer

  Date: 06/20/2025

   I am rejecting this response because:
  
  Merchant unable to assist and passing blame to 3rd party shipper. Terrible customer service

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Positive comment first: I was at Best Buy store 608 - ****** gave EXCEPTIONAL customer service attempting to resolve my gift card issue and my situation. Unfortunately unable to resolve due to unusual situation. Complaint: I traded in a phone in ******** *********** ID ******************* Jan 12 2025. For some reason, I am unable to use this gift card online. My last two orders were online but because I was unable to use my gift card, my original intention was to return and buy in store. The disappointing thing is, one of the items I order is 100% non returnable, therefore I am unable to use my gift card. I have traded in items before and was able to use the gift cards online. I am not sure why this time was different. My trust in the Best Buy trade in experience has been marred and I hope this can be resolved. Thank you in advance.

  

  Business Response

  Date: 06/19/2025

  Dear BBB, 
   
  Thank you for bringing this customers concerns to our attention. We understand any frustration or inconvenience this may have caused. 
   
  We have contacted the customer with their supplied contact information and are working towards a resolution for their concerns. The customer also has our direct contact information for further questions regarding their complaint. 
   
  Best regards, 
   
  Best Buy  

  Customer Answer

  Date: 06/20/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me - Best Buy representative reached out and worked with me on a resolution. I have no further complaints or concerns at this point in time.

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding a missing package from my Best Buy order BBY01-807063165794. I had ordered the Apple AirPods Pro (2nd generation) but never received the package. The delivery was handled by Roadie, and when I contacted them, they directed me to reach out to Best Buy Support.I contacted a Best Buy representative on June 11, 2025, and was assured that I would receive a full refund, as I informed the agent that I intended to purchase the item in person instead. However, on June 12, 2025, I received an email from Best Buy stating that they are unable to provide a refund or a replacement for the missing item.This is extremely disappointing and frustrating. I am simply requesting a resolution in the form of either a full refund or a replacement order for the item I never received.Thank you for your assistance in resolving this matter.

  

  Business Response

  Date: 06/18/2025

  Dear BBB,
  
  Thank you for bringing the customers concerns to our attention. Please know weve since processed a refund. If they have any outstanding questions though, theyre welcome to reach out using the contact information provided to them directly.
  
  Sincerely,
  Sidra 
  Best Buy Corporate

  Customer Answer

  Date: 06/18/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/30/2025 I purchased a ********** 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless Steel from Best Buy in ********, **. I used my Best Buy CC and was told that it would be delivered on May 7, 2025. When it was was delivered it was damaged. I was told that it could take up to 2 weeks to get a replacement. I contacted Best Buy Customer and spoke to *******. She said "*****, please give me one last opportunity to take full responsibility for your order and ensure a new one is delivered on May 9, 2025, without fail. You have my commitment on this. Would you like me to schedule it for you? I said yes and it was scheduled for delivery on May 9, 2025. Unfortunately it was not delivered on May 9, 2025 so I contacted them and they said that I needed to schedule a delivery. I told them that the delivery had already been scheduled but they said they had no record of a delivery being scheduled. At that point I decided to cancel the order and requested it be refunded on my CC. They have canceled my order but I am still waiting for my refund. This has been going on for 6 weeks now and it needs to be corrected immediately. I have all the chats between myself and ************************* if they require to see them.

  

  Business Response

  Date: 06/18/2025

  Dear BBB,
  
  Thank you for bringing the customers concerns to our attention. Please know we have processed a refund for the cx. If they have any outstanding questions though, theyre welcome to reach out using the contact information provided to them directly.
  
  Sincerely,
  Sidra 
  Best Buy Corporate

  Customer Answer

  Date: 06/22/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased laptop in *********** Best Buy in March. Was told by 2 employees that my total membership in effect since 8/13/2013 was canceled due to bank issue. I explained that Ive been paying every August. Why wasnt I notified of the cancellation and why wasnt my $195.96 refunded if it was canceled. They said I would have to call. So I purchased a new membership for $195.96 and called when I got home. Everyone else I spoke to since was able to see my membership that renews every August. Ive been told someone will contact me but they dont. I was told over the phone they cant help, I have to go into store. They cant help in store, I have to call. Then I was told they had to merge my 2 memberships then they would cancel 1 and refund the $195.96. On May 23th I received an email with a receipt attached for a refund of $9.67. That amount was due to the time that elapsed from the 8/13/24 renewal until the new membership in March. I explained that the entire $195.96 was supposed to be refunded because I already had a membership in effect and only purchased a second one because the employees who helped me said it was canceled. I havent received any more notifications from them, so I called again this morning. I waited on hold for a supervisor who told me, yes, their employees screwed up and its their fault I purchased a new membership when there already was one in effect but there was no way possible for them to refund me the remaining $186.29. Im sorry but someone in Best Buy needs to be accountable for their employees errors and I shouldnt have to suffer because they dont know what theyre doing.

  

  Business Response

  Date: 06/16/2025

  Dear BBB,
  
  Thank you for bringing this customer s concerns to our attention. We apologize for any frustration or inconvenience this may have caused. 
  We have contacted the customer with their supplied information and are working towards a resolution for their concerns.  
  The customer also has our direct contact information for further questions regarding their complaint.
  Best Regards, 
  
  

  Customer Answer

  Date: 06/23/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:06/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2 2025 I ordered a tv from best buy for $1399.99, $1497.99 with tax, to be delivered on June 9 2025. The driver called to say they would be there in 30 minutes. I was home the entire day and the driver had my number since they had called earlier. Approximately *************************************************************************************** and then left. I have security cameras showing that no truck or delivery person entered my property. I told best buy customer service that they could either deliver my tv today or cancel the order since they were offering to possibly deliver it in a week depending on availability. They refused to cancel my order and refund my credit card which they had charged on the date of purchase. I spoke with a manager that said he would not help me and that I could go to a store and speak to a manager there if I wanted to speak to someone else. He refused to transfer me to someone else and stated that he is the highest one there. All I wanted was the tv I had already paid for or for a refund if they were refusing to deliver it. Best buy customer service refused to help me so I am hoping that the BBB can assist me in resolving this matter. At this point I just want the money I paid back. They did not schedule another delivery and I was told the tv was on the way back to the warehouse even though it was still within the delivery window that they had stated.

  

  Business Response

  Date: 06/14/2025

  Dear BBB,

  Thank you for bringing ******** concerns to our attention.
  We have contacted the customer and worked with them toward a resolution. 
  The customer has our direct contact information should they have any additional questions and/or concerns.

  Best Regards,
  
  Best Buy
  

  
  

  Customer Answer

  Date: 06/16/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I specifically asked for a ******** 5g stylus 2024. I was given the ******** 5g. I am returning the phone, and even though it was Best Buy's mistake, I was still charged the "restocking fee" of *****.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******** Switch 2 from Best Buy and picked it up from the *********, ** location. After a couple days, I changed my mind and decided to return it. I went back to the same store that I picked it up from, and they informed me that they cannot accept the return. When I asked why, they did not provide me with a clear reason as to why. In addition to this, when I asked for an explanation, the manager who came over was extremely rude and just kept repeating herself like a robot. Completely unprofessional. I was well within the 60-day return window and everything was accounted for and in the original box. I am seeking a full refund for not only the product, but the complete inconvenience this has caused me.

  

  Business Response

  Date: 06/17/2025

  Dear BBB,
  
  Thank you for bringing the customers concerns to our attention. Please know Best Buy is unable to process a refund since the customer has sold the product. If the customer have any outstanding questions though, theyre welcome to reach out using the contact information provided to them directly.
  
  Sincerely,
  Sidra 
  Best Buy Corporate

  Customer Answer

  Date: 06/18/2025

   I am rejecting this response because:
  
  A Best Buy employee is the one who told me to sell it. I did not do it on my own accord and did not get as much as I paid for it in the sale. Therefore, they should be liable to at least pay the difference.