Complaints

This profile includes complaints for Best Buy Stores, LP - US Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Best Buy Stores, LP - US Headquarters

  7601 Penn Ave S Minneapolis, MN 55423-8500

  
• 

  Best Buy Co., Inc.

  4251 Outer Loop Louisville, KY 40219-3850

• 

  Best Buy

  9930 Southside Blvd Jacksonville, FL 32256

• 

  Best Buy Company Boardman

  561 Boardman Poland Rd Boardman, OH 44512-4909

• 

  Best Buy Company, Inc.

  9901 Brook Road Glen Allen, VA 23059

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a sale price for Chromebook for $199.00. Best Buy was out of the stock for weeks. After chatting with BestBuy I was given the impression that once it is available, I will be given the $199. price. Right after the sale ended, BestBuy had the Chromebook in stock. I contacted *******, they refused to sell the Chromebook at the sale price. Then I was told that if I find the same price somewhere else, they would match it. I did find the $199.00 price; however, they refused to match it. I find BestBuy to be unethical.

  

  Business Response

  Date: 08/22/2022

  Dear BBB,
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused. We are contacting the customer with their supplied phone number and are working towards a resolution for their concerns. The customer also has our direct contact information for further questions regarding their complaint.
  
  Best Regards,

  Best Buy

  Customer Answer

  Date: 08/23/2022

   I am rejecting this response because:
  
  Thank you.

   

  I have sent 2 emails without getting a reply.  

   

  Thank you

  

  Business Response

  Date: 08/29/2022

  Hello, BBB,

  Best Buy feels that we have fully addressed the complaints regarding this matter that where forwarded to our office in your previous response, and we maintain our position. Per our company policy we do not provide rain check on products that are out of stock during a sales event.  For additional clarification as it states in the Terms & Conditions from Best Buy website " Prices and offers represent BestBuy.com pricing, are subject to change and may extend beyond the Top Deals and date.  Product quantities are limited.  Rain checks are not available. In-store pricing may very".

  Thanks,

  Best Buy

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So we purchased a laptop back in November of 2021 we returned it and were supposed to be issued a full refund Best Buy issued 300+ dollars credit to our debit card and said a check would be mailed out to us for ******* $ the balance left. A year has almost gone by and Best Buy has not sent the check and trying to get assistance with it is impossible weve been to the store weve called customer service they keep saying the store has to handle the store says customer phone service has to handle it its ridiculous that no one could help us recover our ******* $. Best Buy claims theyve resent the check and we have yet to receive it months go by before we call to complaint again. All they tell us is ok we will re issue the check. They have the correct address we have confirmed it they are just not sending the check out

  

  Business Response

  Date: 08/22/2022

  Dear BBB,
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused. We are contacting the customer with their supplied phone number and are working towards a resolution for their concerns. The customer also has our direct contact information for further questions regarding their complaint.
  
  Best Regards,

  Best Buy

  Customer Answer

  Date: 08/24/2022

   I am rejecting this response because:
  
  The business contact info we have is the corporate number all customers call and we can never get an answer through this number they are the same people who tell ** to go resolve it at the store in *********** ** and the store tells ** they cant help that its a corporate issue.  Ontop of that weve already submitted about ***** request to have call backs and have never received one call back from Best Buy we need someone whos going to dedicate themselves to resolving this issue and a direct contact for this person 

  

  Business Response

  Date: 08/29/2022

  Dear Better Business Bureau:

  
  Best Buy feels that we have attempted to address *********************************** concerns that were forwarded to your office
  in our previous response. However, we have not been able to reach her though phone calls or emails. We are still awaiting a response so that we can resolve the issue. 

   

  Sincerely, 

  Best Buy

  Customer Answer

  Date: 09/01/2022

   I am rejecting this response because:
  
  we have emailed ***** and advised him that the check he claims best buy sent months ago never was sent out or received on our end.  ***** and best buy needs to reissue a check with tracking information so we can track it and make sure its truly being sent out.  we have been told by best buy a check was reissued more then 15 times this last year!!! best buy needs to do more to ensure the check is actually being mailed out.  

• Initial Complaint

  Date:08/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/23/22, I Ordered online from BESTBUYCOM Apple - 11-Inch iPad Pro (Latest Model) with Wi-Fi - 128GB - Space Gray for $870.99. Item never arrived.Bestbuy so far refused to issue credit.

  

  Business Response

  Date: 08/22/2022

  Dear BBB,
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused. 
  We are contacting the customer with their supplied phone number and are working towards a resolution for their concerns.  
  The customer also has our direct contact information for further questions regarding their complaint.
  Best Regards, 
  
  

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my laptop (900$ value) to geek squad last week. I received very friendly service. I paid a total of $307 for repairs, and I left my laptop with them. When I received an email that my device was ready for pick up, I went to the the Best Buy and gave them my confirmation number. They told me that my laptop was not there and that they had given it to someone else. They allowed someone else to leave with my device.While they did offer discounts on other laptops, I did not plan to go in and spend an additional $600 on another laptop, as I had already paid three hundred dollars to get mine fixed. The customer service was great, but that does not take away from the fact that my laptop, with my personal information, was given to someone else. I believe that i should receive a laptop of the same value as the one that I brought in that was given to someone else, along with the $300 I paid to have it fixed. This is $1200. My Best Buy experience went from 300 dollars, to them giving someone else my laptop, leaving me to STILL pay 600$ for a new one. I can be contacted and provide details upon request. The Best Buy in question is located in *****, *******.

  

  Business Response

  Date: 08/22/2022

  Dear BBB,
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused. 
  We are contacting the customer with their supplied phone number and are working towards a resolution for their concerns.  
  The customer also has our direct contact information for further questions regarding their complaint.
  Best Regards, 

  Customer Answer

  Date: 08/24/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I am awaiting a resolution, as one has not been made yet. 

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purached a insignia air fryer before Christmas and there was a recall on it was told to mail it back mailed it in may I called they received it asked for a refund they told me I could get a e gift card i don't want a gift card want money back every time i call they tell me they have to escalate it it has been over 3 month please take care of this issue thank you ********************* ************

  

  Business Response

  Date: 08/24/2022

  Dear BBB, 
  
   
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused. 
  
   
  
  We have contacted the customer directly, and have informed them that they have to reach out to our Recall Hotline directly to check the status of their recalled product, and upon processing their recalled product, they will receive an electronic gift card in the amount that they had originally paid.

  Best Buy considers this matter closed.

   

  Warm regards, 

  Best Buy Corporate

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought this item (for my husband) from Best Buy on August 6 to be delivered the next day. Same day item was marked as delivered but didnt arrived neither was signed for. Bestbuy confirmed item wasnt given to me or sign by anyone or handle to anyone. I went to my local store and the manager explained i needed to contact online customer service which we did (on the meanwhile i bought same item in store since i was there already). Customer service online chat asked if if i wanted a refund and i accepted since i already bought the item in their store.On Aug 6, 2022 they claimed refund would take ***** hours. 1 days later contacted customer service again for another issue and this rep assured me previous rep did issue a refund. On Thursday 11th 2022 called in and talked to a supervisor called ****. since again no refund recieved, and this supervisor metioned these 2 reps where giving me false information and there was no refund issued. He openned a case with some other department to issue the refund and was goign to take ***** hours. Today is August 15th 2022 and called in again and nothing has been done on this case. No refund has been issued and they asking me to wait more time but no contact fro mthem at all. Im a TotalTech member which is their paid mebership and im a Elite Plus since i have spend thousand on this year alone on this store. I need my refund process ASAP.Purchase Date:Aug 06, 2022 Order Number:BBY01-806667705480 Total:$559.99

  

  Business Response

  Date: 08/21/2022

  Dear BBB, 
  
   
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused. 
  
   
  
  Best Buy has investigated this matter; and we recommend the customer work with their local police department for assistance on their package.  We will not be providing a refund or reshipment. 

  Best Buy considers this matter closed.
  
   
  
  Best Regards, 
  
  Best Buy 

  Customer Answer

  Date: 08/22/2022

   I am rejecting this response because: Business decided not to help me as a consumer and withhold the funds illegally for an item that was not recieved. Is BestBuy responsability i get my item and not the lcoal PD which wont provide funds. Complaint stands.
  
  
  

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8, 2022 I spoke with ******** ID number *********** gave me case number *********. I have still not heard back from Best Buy. My compliant to ******** involved an issue with my computer which, was not completely resolved. The first person I spoke with over at Geek Squad was ********, who although nice, kept me on the phone with her for almost 2 hours for nothing. My issues were then as per my insistence( the local geek squad to bring my computer in are extremely rude), escalated to an advanced technician. At the end of the computer check, I was unable to see if all issues were addressed because a survey needed to be filled out beforehand. Usually, business is done then a survey appears, however that is not the case with Best Buy. I refuse to continue to spend an unnecessary amount of time with ******** moving forward, as she is the one I get on the phone each and every time there is an issue with my computer.

  

  Business Response

  Date: 08/23/2022

  Dear BBB,
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused. 
  We are contacting the customer with their supplied phone number and are working towards a resolution for their concerns.  
  The customer also has our direct contact information for further questions regarding their complaint.
  Best Regards, 

  Customer Answer

  Date: 08/24/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the delivery of a refrigerator a handle was damaged. The delivery person documented the damage and told me Best Buy would replace the handle and/or offer compensation. After speaking with a Best Buy rep on the phone, I was promised $300 as a partial refund and a new handle. After a week, no refund. I called again and was told it was processed and I'd see it soon. Two more weeks, no refund. I call again and this time I'm told no refund had ever been processed. When I questioned this inconsistency, first I was told it would be processed (again), then told they could only offer me a gift card, then (after I demanded to speak to a supervisor) told my only option was to go to a store. The phone rep repeatedly refused to get me a supervisor or explain why I had been told repeatedly that the refund was "processed on our end and not to worry."So on July 30th I went to Best Buy ********* and explained the situation. I was referred by ************************* ******* to ***************************, an assistant manager, who assured me it would be handled by *****************, the delivery manager. She also assured me that she would follow up to make sure it was being taken care of. I was also sent to another employee to order the replacement handle from "the bridge." Another week went by with noting but a confusing conversation with Best Buy logistics, who appeared to say it was taken care of but also said they were not repairing the issue (or something like that). I emailed ****** (who had given me her card) to ask for a follow up, and after yet another week, have received no reply.I am now FIVE WEEKS+ into trying to receive the compensation I was promised. I would simply like what I was originally and repeatedly promised by multiple Best Buy employees, although now I think the compensation should be a bit higher due to my stress and inconvenience pursuing this.Order Bby01-806656446921

  

  Business Response

  Date: 08/25/2022

  Dear BBB,

  The customer is working with our delivery team to get their concern resolved. New handles have been ordered and the customer will contact the case manager once it arrives so an install can be scheduled and completed.

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ** online on 8 13 2022 with some day delivery with an additional fee which I was to receive by 9pm.I had nort received info stating it was sent.I called at 830pm too best buy customer service was told will get it by end of day. by 853 pm Called again because I checked the status and was informed that Customer picked up tv I did not, 832 pm stated was canceled spoke to customer rep min service again explained the issue and wanted an answer she told me it was canceled I then requested. Manager of supervisor to which she stated a refund will be given I again told her no I want a manager put me me on hold for 25 minutes she came back and said will put in again to have it delivered by the 16t hvagain I told her no when I asked about the fee that I paid she ignored it.I asked her why would they say customer picked up the ** she couldn't answer me.She then said I will get a call back the next day end of conversation.I then called shipt.com and asked them why was it canceled as well she said to speak to best buy.no one us taking accountability .I want an answer no money no ** no help.Company is a scam and liars

  

  Business Response

  Date: 08/17/2022

  Dear BBB,
  
    Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused. We are contacting the customer with their supplied phone number, and are working towards a resolution for their   concerns. The customer also has our direct contact information for further questions regarding their complaint.
  
  Best Regards,

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 9th - I am issued an * GIFT CARD due to a return, from Best Buy. (****************) Said Gift card was subsequently used (along with a ***** to make a purchase. (BBY01-806668342479) That very same day I get a notification that the order is ready to be picked up! I go to the store and then it says the order got cancelled. I was not given a reason why. If it got cancelled, I should have been refunded back the ****** that were on that * GIFT CARD. I was only refunded the **** portion. Best Buy has STOL*N money from me. I have been contacting them MULTIPL* times and they hang up on me. One of the employees told me that the ************* had the * GIFT card on hold? What does this even mean? At this point I do not want any business with Best Buy but I do want my money back. *ither issue me a new * GIFT CARD or send me a check for the funds you have STOL*N FROM M*.

  

  Business Response

  Date: 08/20/2022

  Dear BBB, 
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused. 
  We are contacting the customer with their supplied phone number and are working towards a resolution for their concerns.  
  The customer also has our direct contact information for further questions regarding their complaint.
  Best Regards, 

  Customer Answer

  Date: 08/22/2022

   I am rejecting this response because:
  
  A resolution has not been provided. I am still owed my ****** gift card.

  

  Business Response

  Date: 08/26/2022

  Dear BBB,
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused. 
  

  We are contacting the customer with their supplied phone number and have reached a resolution for their concerns.  A new E Gift Card has been created for the value of $298.18.

  It is currently processing before being issued to the Customer over the next few days.

  
  The customer also has our direct contact information for further questions regarding their complaint.
  Best Regards,