Complaints

This profile includes complaints for Best Buy Stores, LP - US Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Best Buy Stores, LP - US Headquarters

  7601 Penn Ave S Minneapolis, MN 55423-8500

  
• 

  Best Buy Co., Inc.

  4251 Outer Loop Louisville, KY 40219-3850

• 

  Best Buy Company, Inc.

  9901 Brook Road Glen Allen, VA 23059

• 

  Best Buy

  1980 Griffith Road Winston Salem, NC 27103

• 

  Best Buy-Schaumburg

  900 E Golf Rd Schaumburg, IL 60173-4504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5 July 2025 Was charged for Best Buy Plus membership plan, and I did not authorize the charge. I did it last year for a onetime thing. I want to end the subscription. I tried to call the Burmingham store and got the *** 15 minutes wasted and it dropped my call. I asked to talk to manager and ** stayed in a loop asking what can I help you with. Normally I go to the one in ****************. stores.bestbuy.com Best Buy ********************************************************* ************** I called this number, and the ** put me in a loop again when I ask for a manager. I called two times at the local story with the same outcome. Once the ** referred me to talk to a real person, the call was dropped. **************************************************** to a real person. If this is what this company is going to. I am no longer going to give them my business. Do not make the mistake of buying this plan. It is a Ponzi scheme. They take your money, hold it for ******************************************************************************************** their store. I want my money back, and to cancel enrollment to the plan now.

  

  Business Response

  Date: 07/17/2025

  Dear BBB,
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused.
  
  We have contacted the customer, and advised we have cancelled and issued a refund for their membership. The customer also has our direct contact information for further questions regarding their complaint. Best Buy considers this matter closed.
  
  Best Regards,
  Best Buy

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******** Switch 2 + **************** bundle from the Best Buy store in *************, ** on 6/5/2025. At the time of the purchase the employee at the store handed the console to me and said that it was the last one they had. Since it was the last one I did not know that the box was supposed to be sealed and the one I got WASNT. I didnt overthink it until I eventually realized that the Mario **** download code was missing from the box. I believe someone from the store on purposely removed the seal and took the download code. Unfortunately by the time I found out about it I could no longer return the console. I called customer service and they could not do anything about it and asked me to speak to the store manager. I called the store directly and kept getting routed to the regular customer service center. It is extremely disappointing that the employees at the store would steal from their customers and there isnt anything I can do about it. At this point I would like to request an exchange of the ******** Switch 2 + **************** bundle because I do not feel comfortable with getting an open box item.

  

  Business Response

  Date: 07/16/2025

  Dear BBB,
  
  Thank you for bringing this customers concerns to our attention. We understand any frustration or inconvenience this may have caused.
  
  We have contacted the customer with their supplied contact information and are working towards a resolution for their concerns. The customer also has our direct contact information for further questions regarding their complaint.
  
  Best regards,
  
  Best Buy

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the *********, VA Best Buy store on May 18, 2025. I asked to buy the ** Victus, which was on sale for $375 off of the original price of $849.99. The ** Victus was out of stock, but May 18, 2025 was also the last day of the $375 promotion. The BEST BUY clerk said just give me your card to charge today, and we will ship the computer from another location to your home. I never was sent the computer. ADDITIONALLY, BEST BUY REFUSED TO REFUND THE $500.48 charged to my credit card at the store. THEY CLAIM I BOUGHT THE COMPUTER FROM THE STORE BECAUSE I GAVE THE CLERK MY CARD. I WALKED OUT WITH NO COMPUTER. THE COMPUTER WAS TO BE SHIPPED. ADDITIONALLY, I had to do my own investigation later and get notes from the BEST BUY INVENTORY DEPARTMENT put in my Best Buy online queue indicating that the computer was out of stock on the day I gave the Best Buy clerk my credit card to ship the computer (May 18, 2025). I HAVE BEEN DECEIVED AND ROBBED. I HAVE WASTED OVER SEVEN DAYS OF MY LIFE TRYING TO RESOLVE THIS, WITH NO RESOLUTION YET. Terrible customer service department with many agents not even having English skills to comprehend what I am saying.

  

  Business Response

  Date: 07/17/2025

  Dear BBB
  
  Our support team has connected with the customer and we are considering this matter resolved. The customer is welcomed to reach back out directly if further support is needed.
  
  

  Customer Answer

  Date: 07/18/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I chatted to have a price matched guarantee. The representative told me to place the order then they would price match as it was cheaper on ******. I placed the order and was told that they couldnt price match not price match or cancel order.

  

  Business Response

  Date: 07/16/2025

  Dear BBB,
  
  Thank you for bringing this customers concerns to our attention. We understand the situation at hand may have caused some frustration or inconvenience.
  
  We have contacted the customer directly, and we offered an amicable resolution which has been accepted.  If assistance is still needed, they are welcome to follow up with us directly using the contact information provided to them. Best Buy considers this matter closed.
  
  Best regards,
  

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from best buy back in April and it never got delivered to my house.I did a police report and reported it to best buy. i reported it to the best buy credit ********* buy is not giving me the item or my refund. I have called and complaint multiples times. I have summitted all the evidence they needed and still deny my order. they had re issued a replacement and canceled. then went to the store and they said they will issued a refund and then i get an email saying ***** need more information reach out to my email.I will be getting a lawyer and file for a lawsuit if this is not resolve.

  

  Business Response

  Date: 07/18/2025

  Dear BBB,
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused.
  
  We have contacted the customer, and advised we have issued a refund. The customer also has our direct contact information for further questions regarding their complaint. Best Buy considers this matter closed.
  
  Best Regards,
  Best Buy

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/11/24 I purchased products totaling over $3000 and the purchase also included a warranty for the products. 8/3/24 I purchased an air fryer and tried adding it to my warranty, however I was told I don't have a warranty. After going back and forth with Best Buy and the Geek Squad I was told that my warranty was transferred to my husband (who has no association with my account in any way). Furthermore, because the products were purchased with my account and the warranty was under my husband, none of my products were covered. I spent weeks trying to get the warranty transferred back to my account but the ****************** refused and said they cannot transfer the warranty, yet they had no problem transferring it to someone else. After wasting hours and hours of my time, I cancelled the warranty 9/25/24 and was expecting a refund which of course never came, I thought that was the end of it. However, on 5/11/25 I was charged $192.59 again for the warranty renewal. I called Best Buy and the Geek Squad again, only to be told I'm NOT authorized to cancel this warranty as its in my husband's name, yet they're charging my credit card account. I disputed the charge with Citi Card who handles the Best Buy account and they referred me back to the the Sawgrass Best Buy Store and to the Geek Squad. In frustration, I closed my Best Buy account today and will never do business there again.

  

  Business Response

  Date: 07/18/2025

  Dear BBB,
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused.
  
  We have contacted the customer with their supplied contact information and are working to address their concerns. The customer also has our direct contact information for further questions regarding their complaint.
  
  Best regards,
  Best Buy

  Customer Answer

  Date: 07/18/2025

   I am rejecting this response because: nothing has been resolved. They only indicated they are working on it, but there is no resolution as of yet.
  
  
  

  

  Business Response

  Date: 07/23/2025

  
  Dear BBB,
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused.
  
  We have contacted the customer directly, and we offered an amicable resolution.  Best Buy considers this matter closed.
  
  Best Regards,
  Best Buy

  Customer Answer

  Date: 07/23/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The warranty charges have been fully refunded. I truly appreciate your help and Best Buys prompt and amicable resolution.

  Thank you!

• Initial Complaint

  Date:07/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a sonos sub mini open box excellent condition. Item was fair condition at best. Spent over six hours trying to get resolution through customer service channels. Would like a price adjustment and compensation for my time and stress.

  

  Business Response

  Date: 07/16/2025

  Dear BBB,
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused.
  We have contacted the customer with their supplied phone number, and they have stated their concerns have been resolved. The customer also has our direct contact information for further questions regarding their complaint.
  
  Best regards,
  Best Buy

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a stackable washer and dryer online (the *********** location is what i chose because it's the only option--however, it's online). I also selected the option for the tech to do installation. When the tech came out on Wednesday 7/9/25, they were very professional and helpful, however, they did not have a stackable kit. I did not know a stackable kit was necessary. No one told me. Nothing prompted me online to select the option. He said he could leave the washer and dryer, which I strongly hesitated him doing, and return when it's rescheduled. Against better judgment, I allowed him to leave the washer and dryer. He told me someone would call me from an 800 number, and they did. From **************. The lady added a stackable kit to my account and said she could reschedule it for Friday, 7/11/25, which she did. I also received an email from Best Buy that the appointment was set. Someone called me Thursday to confirm the appointment, and I received a new email that the appointment window was 11am-3pm on Friday, 7/11/25. However, when I woke up Friday received both email and phone that my appointment needed to be rescheduled. No reason. No anything. And the next appointment is not until three more days later. If I could pick up this heavy stuff myself, I would. My original order number for the washer/dryer is BBY01-807069290779. My new appointment order number is *************. I called Best Buy customer service and received the run around till the issue was escalated. I hope they call me back and correct this incredible annoyance. We literally just purchased a frame tv from best buy a few days prior. NEVER AGAIN do I plan to use Best Buy for any type of major purchase ever again. I'd at least like all install charges refunded for the incredible annoyance. We are going to try and find someone to pay to install our washer and dryer units that Best Buy was supposed to do.

  

  Business Response

  Date: 07/16/2025

  Dear BBB, 
  
  Thank you for bringing this customers concerns to our attention. We understand the situation at hand may have caused some frustration or inconvenience. 
  
  We have contacted the customer directly, and we offered an amicable resolution which has been accepted.? If assistance is still needed, they are welcome to follow up with us directly using the contact information provided to them. Best Buy considers this matter closed. 
  
  Best regards, 
  
  Best Buy 

  Customer Answer

  Date: 07/17/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ***** called and he was very kind. I appreciate that he listened to the issue and addressed it. I had no intent to purchase from Best Buy ever again, but after the conversation I also purchased a laptop for my niece to use and college, and Im sure we will continue more purchases in the future. Thank you. 

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the store several months ago to cancel a subscription before it renewed because I did not wish to purchase it again. They said they did. today I wake up to a charge an attempted charge on my credit card for the subscription and when I login to your account it is indeed still active and it wont let me cancel it. This is down right fraud I want this cancelled and my money back. Contract number is MBRTOT6131002296126 credit card ends in 9145 and the account is under my wife name ******** *****

  

  Business Response

  Date: 07/18/2025

  Dear BBB,
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused.
  
  We have contacted the customer with their supplied contact information and are working to address their concerns. The customer also has our direct contact information for further questions regarding their complaint.
  
  Best regards,
  Best Buy

• Initial Complaint

  Date:07/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9, 2025, I was scheduled to receive a refrigerator delivery from Best Buy. I received multiple reminder emails confirming the date, and took time to prepare moving my old fridge to the garage, clearing the path, and arranging to be home.However, the delivery was canceled without any notification. I only found out when I contacted customer service after waiting. I was transferred multiple times and ultimately treated rudely and dismissively, with no resolution provided.I then visited my local store (Best Buy #*** in *******, **) and spoke to Manager ******* who stated that the driver called out that day and that I would be rescheduled later that week. As of today, I have received no update, no follow-up, and no new delivery ******* a customer service manager myself, I understand unexpected issues happen. However, this entire experience reflects a lack of professionalism, poor communication, and failure to act in good faith. The fact that no one contacted me the morning of the delivery, nor made any effort to reschedule quickly or accommodate my schedule, is unacceptable. The responsibility was completely dropped.Desired Resolution:Immediate confirmation and scheduling of a new refrigerator delivery at the earliest possible date.Formal acknowledgment of the service failure and lack of communication.Compensation for the inconvenience, time off work, and poor customer treatment.

  

  Business Response

  Date: 07/18/2025

  Dear BBB,
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused.
  
  We have contacted the customer directly, and we offered an amicable resolution which has been accepted.  Best Buy considers this matter closed.
  
  Best Regards,
  Best Buy