Complaints
This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,711 total complaints in the last 3 years.
- 787 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are absolutely refusing to report my mortgage on my credit report.ive have contacted them multiple threw out the past few years and get the run around every single time.
Business Response
Date: 01/31/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.Initial Complaint
Date:01/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a credit card with USBank and a while ago I set Autopay to take money from my checking account. I have since closed that checking account but I am unable to turn the Autopay off. The USBank website says "our server is not cooperating" for several months now. I visited USBank office, I filed a ticket with their tech support. Nothing works.The result is that every months USBank tries to take money from a non-existing account, and charges me $40 when it fails. Once this happens, I have to manually transfer money from the proper checking account.I don't understand how a big financial institution may be so lousy with handling money.Business Response
Date: 02/09/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.Customer Answer
Date: 02/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:01/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
US Bank advertised a savings account at 4.5% APY. However, when we opened this type of account, the interest is ****%. It has been two months. The branch manager does not return my calls and does not know how to adjust the interest rate.Business Response
Date: 01/30/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.Initial Complaint
Date:01/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Every time I use my debit card US Bank clips ahold in a fraudiver on my account when I call them they leave me on hold for an hour each time they tell me to use it again it doesn't work I have suspension amount of money in two accounts with them they will not explain they are rude it's an embarrassment to be in public and not be able to use your card this has been going on since I opened my account which has been almost a year I am going to withdraw every dime from this bank something's got to be done it is put a total embarrassment and life-changing experience for me to try to purchase things and I cannot that are very important for work home grand kids and their rudeBusiness Response
Date: 01/29/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.Customer Answer
Date: 01/30/2024
I am rejecting this response because: t
Us bank has done so many times. The prior night before doing this complaint I was denied to use my card 3 times and each time I called us bank it took me 40 min. To an hour to get someone and when they did they said the fraud alert was lifted and attempted and it was still on fraud alert . 3 times.. a total of 3 hours trying to get this resolved and it never happened. I had to borrow money to get gas to get home which was 3 1)2 hours from where I live. They were rude and didn't care. I can't tell you how many times this has happened. Especially when I've used the same card at that establishment many of times.. one other time I needed car repair and it was 2 am to have my car towed with my 3 Year old grandaughter and they put a fraud alert on my card and said there was nothing they cud do to wait till. Next business day. I was 1 1/2 hours from home so had to sit in my car waiting for someone to come pick me up with a 3 year old..... Horrible, horrible of us bank. I have plenty of money in my accounts.. this needs to be stopped
Initial Complaint
Date:01/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
US BANK suddenly decided to freeze my account with my money in it. After numerous calls I was finally transfered to the right department the agent only told me my account with my money innit is being closed and I will receive the funds *** a letter from them explaining the account closure in 3 MONTHS!! I HAVE BILLS I NEED TO PAY TODAY!!! But they don't care about the customers!!! I spoke to someone else who said it's due to unsuccessful login attempts (me) and for a couple ***** transfers to my other bank account which I confirmed that was me and it still doesn't matter they are closing my account and I will get a check from them and a letter in About 3 months so I have to wait until then to get my money back. I HAVE BILLS TODAY AND ALL MY MONEY IS IN THAT ACCOUNT FROZEN FOR UPTO 3 MONTHS!!! I will tell everyone I know about this and to switch Banks. NEVER TRUST US BANKBusiness Response
Date: 01/29/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.Initial Complaint
Date:01/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I can't get to my doctor ******************************** top of that because they locked my checking account my credit card company locked my $200 of funds too. I deposited a check from my auto insurance for the above amount via a person in their drive thru on 1.18.2024. I was informed after calling the next day they were holding the funds for 7 BD which is ridiculous. Then I find out today 1.25.24 they have locked my checking, savings and debit card as of yesterday and I have no access to any of my money at all and they are going to may me a certified check for my money but not until 1.27.2024. This has left me with no money and no means to get any where since my car accident.I had to walk home 2 miles in the cold of MN weather at 6pm last night because they locked my debit card. they will not give me access to my money. I will have no money until probably 2/2.24 this is not acceptable. I am in tears after a bad car accident on 1.7.2024. I have no food or money or a car because of them.--I cannot get to my doctor ****************************** get groceries or medications. They have held all my money hostage.Business Response
Date: 01/26/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.Customer Answer
Date: 02/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. You have 15 days from the day your received the inquiry from the BBB which per my records was 1/26/2024.So 2.9.2024.
Dear *********************:
Thank you for your emails to vice ********** ****** Affairs and Communications, ***********************. I am acknowledging your communication on behalf of ****************** and our executive offices.
We are truly sorry to learn about your experience and can confirm that we have been looking into the concerns that you alerted us through your request for assistance submitted to the Better Business Bureau (BBB), which we received on January 26, 2024.
Please understand that we have a formal process for responding to concerns brought to our attention. Once we complete our review of the information you shared, a written response will be provided.
We appreciate your patience in allowing us this time to respond.
Sincerely,
******************
Executive Communications
****************************Initial Complaint
Date:01/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased 5 gift cards for $50 each and non of them work. I have called the *** of the bank Ive called customer service and sent in all the documents requested and still have no refund for the $250 I spent. Basically U.S. bank stole my money and wont give it back.Business Response
Date: 01/26/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.Customer Answer
Date: 02/01/2024
I was mailed the new card and they worked and for that I am grateful. I spent at LEAST 10 hours being hung up on and being transferred over and over to people that could not help me. I feel like I should be compensated for the hoops I had to navigate through for something that was already paid for. The least they could do is compensate me for my time by sending out a $50 gift card for all the time I spent their mistake.Initial Complaint
Date:01/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
deposit I maid on Jan 19th and they put a hold on it till Jan 26th for no reason , I tried calling and went to the branch in person but no one gave me an explanation that caused me over draft fees and returned checks for NSF and hurt my credit ratingBusiness Response
Date: 01/26/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.Initial Complaint
Date:01/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
NOTHING I have been told by this bank has been true. They lied about deposit limits, then refuse to offer assistance. You cant speak to a supervisor or manager. No apologies, nothing. They now are holding three of the five checks I deposited and have not credited them and will not void the deposits either. Then they say that after they hold them, I will need to request a cashiers check to get me=y money from the bank. They hung up on me three times when I questioned why I was lied to. No corporate office to help out, no ombudsman, nothing.Business Response
Date: 01/25/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.Initial Complaint
Date:01/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Extremely Disappointing Experience with US Bank I regret to say that my experience with US Bank has been nothing short of a nightmare. After signing up for an account with the promise of a sign-up bonus, I have been subjected to a never-ending series of broken promises, misinformation, and a blatant disregard for customer satisfaction.The ordeal began when I was initially told that I would receive my sign-up bonus after 30 days. This deadline was then pushed to 60 days without any prior notice or explanation. Following this, the timeline was further extended to an arbitrary 45 days from the 60-day ***** It seems like US Bank is playing a guessing game with their customers' hard-earned money.In my attempts to seek resolution, I have reached out to US Bank through numerous calls and emails. However, each interaction with their customer service has left me more frustrated and disillusioned. Managers and supervisors, who should be resolving such matters, have instead become masters of evasion and empty promises.Despite being assured repeatedly that my bonus was on its way, it never materialized. It's disheartening to experience such a level of dishonesty and lack of accountability from a supposedly reputable financial institution.US Bank's handling of this situation has been nothing short of unprofessional, and their customer service appears to be more adept at creating false expectations than actually solving problems. I would caution anyone considering US Bank to think twice before trusting them with their financial needs.This entire episode has left me questioning the integrity and reliability of US Bank. It is truly disappointing to witness a company that prioritizes playing games over fulfilling its commitments to customers.Sincerely,*********************Business Response
Date: 01/24/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.Customer Answer
Date: 01/25/2024
I am rejecting this response because:
I already waited over 3 and a half months for the money that I was promised I will receive so I want a response right awaythank you
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.